Users Voice for Buyagift
7% users rated Poor
6% users rated Average
3% users rated Very Good
44% users rated Excellent
Rate Buyagift Coupons Store
| Oct 2022 | 3.9 | 4.4 | 4.6 | 3.9 | 1 | 5 |
|---|---|---|---|---|---|---|
| Nov 2022 | 2.5 | 2.7 | 4.2 | 4.1 | 5 | 1 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 3.4 | 4.6 | 3.6 | 3 | 2 | 4.9 |
| Mar 2023 | 2.6 | 5 | 5 | 5 | 1 | 3 |
| Line Chart for Rating of peer stores |
buyagift.co.uk
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Detailed Buyagift Review by Aisha Bachlani
Introduction
Buyagift.co.uk is a UK-based online marketplace that offers a wide range of gift experiences, including spa breaks, driving lessons, and adventure tours. The platform aims to provide unique and unforgettable experiences that people can gift to their loved ones.Pros and Cons
Pros:- Huge variety of unique experiences
- Easy to use website
- Gift cards available
- Excellent customer service
- Some experiences can be expensive
- Availability of experiences may vary by region
User Experience
Buyagift.co.uk offers a seamless user experience, with an intuitive website that is easy to navigate. Users can browse through the experiences by category or location and can also filter their search by price or rating. The checkout process is straightforward, and customers can choose to have their gift card delivered via email or post.Pricing and Value for Money
The prices of the experiences on Buyagift.co.uk vary depending on the type of experience and location. While some of the experiences can be expensive, the platform offers excellent value for money, with many unique and memorable experiences to choose from.Alternatives
There are various alternatives to Buyagift.co.uk, including Red Letter Days and Virgin Experience Days. However, Buyagift.co.uk stands out for its vast selection of experiences and excellent customer service.Customer Service
Buyagift.co.uk offers excellent customer service, with a team of knowledgeable and helpful staff available to answer any queries. Customers can contact the support team via email or phone, and there is also an extensive FAQ section available on the website.Product Quality and Selection
The experiences on Buyagift.co.uk are of high-quality and are carefully curated to provide unique and memorable experiences. The platform offers a vast selection of experiences, including spa breaks, weekend getaways, and adventure activities.Website Usability
Buyagift.co.uk has a user-friendly website, with a clear layout and easy navigation. The platform is optimized for mobile devices, making it easy to browse the experiences and make bookings on the go.Returns and Exchanges
Buyagift.co.uk has a straightforward returns and exchange policy. Customers can cancel their booking within 60 days of purchase and receive a full refund. If the time limit has passed, customers can still cancel their booking, but they may be subject to a cancellation fee.Promotions and Discounts
Buyagift.co.uk regularly offers promotions and discounts on its experiences. Customers can sign up for the newsletter to receive updates on the latest deals and offers.Reputation
Buyagift.co.uk has a great reputation, with many satisfied customers praising the platform for its excellent service and vast selection of experiences.Payment Options
Customers can pay for their experiences on Buyagift.co.uk using various payment methods, including credit/debit cards and PayPal.Loyalty Programs
Buyagift.co.uk does not currently offer a loyalty program.Customer Reviews
Buyagift.co.uk has many positive customer reviews, with customers praising the platform for its excellent selection of experiences, easy-to-use website, and helpful customer service.Community Involvement
Buyagift.co.uk is committed to giving back to the community and regularly supports charitable causes.Shipping and Costs
Shipping costs vary depending on the type of gift card and the delivery method chosen. Customers can choose to have their gift card delivered via email or post.Buyagift Recent User Reviews
Duration
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Reviewer Name: Caroline
Review Submission Date: 2023-01-20
Review Title: Long awaited trip.
Review Submission Date: 2023-01-20
Review Title: Long awaited trip.
Review Description: Our stay at the Blue Bell Inn, Weaverthorpe was very pleasant from start to finish. The atmosphere was warm and welcoming in every way, and the food was really exceptional. Clearly, there is a creative and accomplished chef in their kitchen! Weaverthorpe is a tiny hamlet though it's well-placed for visiting the east coast of Yorkshire.
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Reviewer Name: customer
Review Submission Date: 2023-01-19
Review Title: After a computer clitch over Xmas…
Review Submission Date: 2023-01-19
Review Title: After a computer clitch over Xmas…
Review Description: After a computer clitch over Xmas trying to change my venue for my gift is proving impossible. Despite assurances from buy my gift it will be solved in 10 days here we are 3 weeks later and nothing resolved!
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Reviewer Name: customer
Review Submission Date: 2023-01-19
Review Title: gift voucher for £130 and room rate for £80
Review Submission Date: 2023-01-19
Review Title: gift voucher for £130 and room rate for £80
Review Description: I bought a gift voucher for £130 and tried to book a hotel. The hotel doesn't have a reservation for any Saturdays, so I booked for Sunday and the price for Sundays was £80
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Reviewer Name: lisa barrett
Review Submission Date: 2023-01-19
Review Title: Where has Customer Services gone?!
Review Submission Date: 2023-01-19
Review Title: Where has Customer Services gone?!
Review Description: The voucher I ordered is not available on the date I require. I’ve messaged and emailed Buyagift 6 times now asking them to refund. The live chat just cuts off.I don’t know what’s happened to their customer services, it used to be so much better.
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Reviewer Name: Karen Ruby
Review Submission Date: 2023-01-19
Review Title: Had to change Helicopter voucher as no availability
Review Submission Date: 2023-01-19
Review Title: Had to change Helicopter voucher as no availability
Review Description: The voucher was originally for a helicopter flight but It was really difficult to get a space and impossible If we wanted Edinburgh but the flexibility to change to another type of voucher meant we could have a nights hotel stay instead.
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Reviewer Name: Gayna Moore
Review Submission Date: 2023-01-19
Review Title: Had a mix up when I purchased my gift
Review Submission Date: 2023-01-19
Review Title: Had a mix up when I purchased my gift
Review Description: Had a mix up when I purchased my gift. Got in touch with customer service. Explained my problem sent them all the relevant information they needed and they sorted my issue out within a couple of days. Thankyou buy a gift excellent customer service care
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Reviewer Name: Kerrie
Review Submission Date: 2023-01-19
Review Title: Do not use it’s a con
Review Submission Date: 2023-01-19
Review Title: Do not use it’s a con
Review Description: Website doesn’t work to allow you to book your experience. Can’t talk to anyone, after numerous attempts over social media they eventually responded. Even though I have been responding back to them when they first send a message back they delay their reply! They are now waiting my vouchers are out of date to which they are not and don’t expire until 3rd May. They are now wanting me to pay more money. This was a gift that friends bought me that I’ve not been able to use. Think I’ll be taking it to trading standers by the looks of it!
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Reviewer Name: customer
Review Submission Date: 2023-01-19
Review Title: Overcharged for extended my gift voucher to February…
Review Submission Date: 2023-01-19
Review Title: Overcharged for extended my gift voucher to February…
Review Description: I extended my gift voucher to February 2023, paying £20 for this. I booked seats for Pretty Woman for 15th January 2023, paying extra money for this event, however, I was charged an additional £20 for extending my gift voucher!!!! I emailed Buyagift asking for £20 refund as my original extention hadn't expired. I have not received a reply or refund!!!!
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Reviewer Name: Barry Collins
Review Submission Date: 2023-01-18
Review Title: Poor Communication but nice hotel.
Review Submission Date: 2023-01-18
Review Title: Poor Communication but nice hotel.
Review Description: Hotel reception closed at 4 pm and should have sent key codes and details to enable us to get into our rooms. We waited one hour in the cold and rain before we got in. The Hotel blamed Buyagift for the lack of communication but said they would take it up with the company.
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Reviewer Name: Ness Law
Review Submission Date: 2023-01-18
Review Title: Poor customer service
Review Submission Date: 2023-01-18
Review Title: Poor customer service
Review Description: Bought an experience as a gift, selected same day dispatch, next day delivery for which I paid extra and 2 day later, nothing, no dispatch notice, no tracking info, no live chat and contact form states might take 10 days for a reply. This is not down to Royal Mail strikes, this is a buyagift issue.
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