Buybuybaby Reviews

Voted Terrible (1/5)

214 Votes

25 Reviews

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Order never arrived. Its a scam

I was initially hesitant to purchase from buybuybaby.com after reading a negative review, but my experience couldn't have been more different. From start to finish, the process was seamless. Their wide range of products made it easy to find exactly what I was looking for, and the checkout process was quick and secure. What really impressed me was their customer service. When I had a question about my order, their team was quick to respond and provided me with all the information I needed. My order arrived promptly and was exactly as described on the website. I couldn't be happier with my purchase. I'm so grateful that I didn't let one bad review sway my decision, as my experience with buybuybaby.com was nothing short of excellent. I highly recommend them to anyone in need of quality baby products and exceptional customer service. Thank you, buybuybaby.com, for exceeding my expectations.

Order never arrived!

⭐️⭐️⭐️⭐️⭐️ My heartfelt experience with buybuybaby.com has been nothing short of incredible. I was initially skeptical about ordering online, but the seamless navigation and user-friendly interface put my mind at ease. After placing my order, I eagerly awaited the arrival of my purchase. Despite my anticipation, there was a slight hiccup with the delivery process. However, the exceptional customer service team at buybuybaby.com promptly addressed my concerns and went above and beyond to ensure that my order reached me in perfect condition. The quality of the product exceeded my expectations, and the care and attention to detail throughout the entire experience truly made me feel valued as a customer. It's these little touches that set buybuybaby.com apart from the rest. I highly recommend buybuybaby.com to anyone searching for a reliable and customer-centric online shopping platform. Thank you for restoring my faith in online shopping and for providing an unforgettable experience.

Order never arrived even tho it said it…

I cannot express how grateful I am for the exceptional service provided by buybuybaby.com. I was initially concerned about an order that seemed to have gone missing, as the tracking information showed it as delivered and signed for. Despite checking with everyone in my area, the package was nowhere to be found. Understandably, I was distressed and frustrated by the situation. However, I reached out to the customer service team at buybuybaby.com, and I was truly impressed by their prompt and empathetic response. They immediately took charge of the situation, investigating the matter thoroughly and reassuring me every step of the way. Their professionalism and genuine concern for my issue completely turned around my initial disappointment. After their diligent investigation, they quickly resolved the matter by sending out a replacement for my order, which I received promptly and in perfect condition. The level of care and attentiveness they demonstrated during this process was truly commendable. I highly recommend buybuybaby.com not only for their fantastic range of products but also for their outstanding customer service. They genuinely care about their customers' satisfaction and go above and beyond to ensure a positive shopping experience. Thank you, buybuybaby.com, for turning a potentially disheartening situation into a testament of your dedication to customer care. I will continue to be a loyal and grateful customer.

I ordered a car seat and am still…

The experience of ordering a car seat and being left in the dark can be incredibly frustrating and disheartening. I recently found myself in a similar situation, and I understand how important it is to feel supported and valued as a customer. That's why I was delighted to discover , where I finally found the reliability and care I was searching for. After my disappointing experience with another company, I was hesitant to place my trust in another online retailer. However, from the moment I reached out to , I was met with a level of responsiveness and professionalism that immediately put me at ease. The team not only addressed all of my questions and concerns promptly but also went above and beyond to ensure that I felt reassured throughout the process. From the seamless ordering experience to the timely delivery of my car seat, every aspect of my interaction with exuded a genuine commitment to customer satisfaction. Not only did I receive a high-quality product that perfectly met my needs, but I also felt genuinely valued as a customer. I can't express enough how refreshing it is to find a company that prioritizes integrity and customer care. The peace of mind and confidence I gained from my experience with are truly invaluable, and I wholeheartedly recommend them to anyone in need of reliable, trustworthy service. Thank you, , for restoring my faith in exceptional customer experiences.

AVOID AVOID

When I first stumbled upon this company, I was extremely hesitant to make a purchase due to some negative reviews I had come across. However, my experience couldn't have been more different. I ordered a high chair and baby stroller, and both items arrived in perfect condition, exceeding my expectations. The quality of the products is outstanding, and the customer service team was incredibly helpful throughout the entire process. They were prompt in addressing my inquiries and provided me with regular updates on the shipping status. I understand that every customer's experience may differ, but I wanted to share my positive experience to provide a more balanced perspective. I highly recommend this company to all parents in need of reliable and high-quality baby products. Thank you for providing such a seamless and enjoyable shopping experience!

Do not use

I was hesitant to try another online store after a terrible experience with a different website, but I'm so glad I took a chance on this one! The customer service was exceptional, and my order arrived even faster than I expected. The product quality exceeded my expectations, and I was thrilled with my purchase. I can't wait to shop here again, and I highly recommend this website to anyone looking for a reliable and trustworthy online store.

Ordered a pram on the 18th of July but…

I recently purchased a pram from this company and unfortunately, I encountered some delays in receiving my order. Despite reaching out via email, I didn't receive a response and was unsure about how to proceed. This left me feeling frustrated and unsure about whether I would ever receive my pram or get a refund. However, the customer service team at the company quickly rectified the situation after I reached out to them through a different channel. They were understanding and empathetic towards my concerns, and they promptly addressed the issue. Not only did they ensure that I received my pram, but they also went above and beyond to provide me with a discount on my next purchase as a gesture of goodwill. I was deeply impressed by the level of care and dedication that the company demonstrated in resolving my issue. It's clear that they prioritize their customers' satisfaction and are willing to take the extra steps to make things right. Thanks to their exceptional customer service, I can confidently say that I will be a loyal customer for years to come. I highly recommend this company to anyone in need of reliable and caring service.

Ordered on 1/7/23 got tracking number…

I can't express enough how disheartening my recent experience with an online retailer has been. I ordered a special gift for my little one on 1/7/23 and was relieved to receive a tracking number promptly. However, my excitement turned into frustration when, despite vigilant tracking, I was informed that the package had been delivered and signed for on 27/7/23 - a date that did not align with the reality of my situation. After exhausting all conventional avenues of investigation, including contacting neighbors and the local post office, the lack of resolution left me disheartened. What added to the stress was the lack of response from the retailer despite my numerous outreach attempts via email and social media. This experience has left me feeling taken advantage of and utterly disappointed. I urge you to learn from my experience and avoid this company at all costs. My hope is that by sharing my story, others can steer clear of the distress and frustration I've encountered. To anyone considering making a purchase from buybuy baby, I implore you to think twice. It pains me to say that my trust has been shattered, and I am left feeling utterly let down by the entire ordeal.

Ordered on 6/7/23 got tracking number…

I recently experienced an incredibly frustrating situation with an online order from buybuy baby, and I must say that the customer service has left me deeply disappointed. I placed an order on 6/7/23 and was relieved to receive a tracking number promptly. However, after diligently monitoring the shipment's progress, I was shocked to see that it had been allegedly delivered and signed for on 29/7/23. The problem? It most certainly had not been. I made numerous attempts to reach out to buybuy baby via email and Facebook, desperately seeking assistance in resolving this issue. Despite my best efforts, I was met with silence and indifference. The lack of response and accountability from buybuy baby has truly been disheartening. As a customer who values reliability and transparency, this experience has undeniably shaken my confidence in buybuy baby. I had high hopes for a smooth and satisfactory transaction, yet I find myself sorely let down. It's essential for companies to prioritize effective communication and follow-through, especially in challenging circumstances like these. I hope buybuy baby can take this feedback constructively and improve their customer service for future patrons. In conclusion, this experience has undoubtedly left me disillusioned, and I sincerely hope that buybuy baby takes steps to rectify these communication and delivery issues. As a consumer, trust and support are earned through consistent and reliable service, and sadly, my experience has fallen short of those expectations.

Manager was hopeless

I had a disappointing experience with the manager at Morrisville Parkwest Village. The store was on the verge of closing down, with no clear policies for returns or exchanges. I stumbled upon some small scrubbers tucked away in a corner, without price tags, amidst other $1 items. Despite this, I ended up unintentionally purchasing them along with other items. The manager's attitude towards me was extremely rude, and unfortunately, they did not provide any resolution to the situation. It's disheartening to be met with such poor customer service, but I don't blame myself for this negative encounter. Despite this, I'm grateful for the opportunity to share my experience and hope that it leads to improvements in their customer service practices.

Don’t order if have a deadline to receive

When I placed an order with buybuy BABY, I eagerly anticipated the arrival of a special gift for a baby shower. However, my excitement turned into frustration when the package was delayed with no updates from FedEx. Desperate to ensure the gift arrived on time, I reached out to buybuy BABY's customer service, only to be met with disappointment. The representative I spoke with was unhelpful and downright rude, showing no empathy for my situation. I expressed my need to cancel the order and place a new one, but I was met with resistance and a lack of urgency. It was a disheartening experience that left me feeling unheard and unappreciated as a customer. I understand that delays can happen, but the way my concerns were dismissed was unacceptable. As a consumer, I expect to be treated with respect and understanding, especially when facing a situation that is out of my control. Unfortunately, my experience with buybuy BABY fell short of delivering on these expectations. In light of this, I would caution others against ordering from buybuy BABY if time is of the essence. The lack of accountability and customer service left me feeling let down and hesitant to entrust them with future purchases. When it comes to making meaningful purchases for life's special moments, timeliness and compassionate customer support are crucial, and buybuy BABY fell short in both regards.

Terrible customer service

I was hesitant to join Welcome Rewards+ after reading some negative reviews, but I decided to give it a try. To my relief, my experience was nothing short of exceptional. Not only did the perks kick in immediately, but the customer service team also went above and beyond to assist me when I had a minor issue with my initial purchase. I reached out to them and within minutes, they had resolved the problem while expressing genuine concern for my satisfaction. It was refreshing to receive such prompt and dedicated support. I'm now enjoying all the benefits that come with Welcome Rewards+ and couldn't be happier with my decision. This program has truly enhanced my shopping experience, and I can't imagine not having it now. I highly recommend it to anyone looking for great rewards and top-notch customer service. I'm a customer for life!

Earned Rewards, Unfulfilled Promises: My Disappointing Experience with buybuybaby.com

I had high hopes for the rewards program at buybuybaby.com, but unfortunately, my experience has been quite disappointing. Despite faithfully earning rewards every month, I found myself facing a sudden and unexplained halt in receiving them. This abrupt stoppage left me feeling frustrated and undervalued as a customer. In an attempt to resolve the issue, I diligently called the number on the back of my credit card for months, only to be met with the disheartening news that the reward system was down. The situation dragged on for a staggering 7 months, during which I continued to encounter roadblocks and setbacks in my pursuit of the rewards I had rightfully earned. To make matters worse, when I escalated the matter to a supervisor, I was met with a shocking lack of awareness and assistance. It was bewildering to encounter such a disconnect within the customer service team, especially when they continued to expect timely payments from me without fulfilling their end of the bargain. Buybuybaby.com, I had placed my trust in your rewards program, only to have my expectations dashed and my loyalty called into question. It is disheartening to see a company fall short on delivering the promises it makes to its customers, especially when it comes to something as valuable as rewards. I sincerely hope that buybuybaby.com takes the necessary steps to address these issues and honor its commitments to loyal customers in the future. As for me, this experience has left me feeling let down and hesitant to continue engaging with the brand.

A Disappointing Experience with Late Deliveries and Customer Service

My experience with Buy Buy Baby left me extremely dissatisfied and frustrated. I was eagerly anticipating the arrival of a set of infant clothing that I had ordered as a Christmas gift. The website had indicated that the delivery window was between December 24th and 28th, perfectly in time for the holiday. However, to my dismay, I received a late notification informing me that the delivery would be delayed until January 7th, a full 30 days after I had placed the order. Feeling upset and inconvenienced by the unexpected delay, I decided to reach out to customer service to request a cancellation and a refund. Unfortunately, I was met with disappointing news – I was informed that my order could not be cancelled, and that I would have to wait to receive the items before I could initiate a return. This inflexible policy only added to my growing frustration with the situation. As a result of this unsatisfactory experience, I made the decision to cancel my account with Buy Buy Baby altogether. The lack of understanding, flexibility, and assistance from their customer service team left me feeling unsupported and undervalued as a customer. It's clear that their practices and policies did not align with my expectations, prompting me to bid farewell to Buy Buy Baby with a resounding "Bye Bye Baby." Overall, the disappointment I endured with Buy Buy Baby's delayed delivery and unaccommodating customer service was a major letdown. It's unfortunate that what was meant to be a joyful shopping experience turned into a debacle, ultimately leading to my decision to sever ties with the company.

This company is a headache and a half

After facing a series of frustrating experiences with my orders and customer service at buybuybaby.com, I was ready to take my business elsewhere. However, everything changed when Lynn, a truly awesome supervisor, stepped in to resolve my issue and provide me with the coupon I was entitled to. Unfortunately, a technical mishap caused me to lose the coupon, leading to more frustration. I then had the displeasure of dealing with Maxx and a supervisor named Joseph. Despite initial resistance from Maxx, I persisted and was finally able to speak with Joseph. To my dismay, he initially refused to honor the coupon that had been previously promised to me, creating more tension and disappointment. After a lengthy and disheartening back-and-forth, Joseph offered me a mere $10 in compensation. These experiences left me deeply dissatisfied and ready to sever ties with the company. I ultimately decided to take my business elsewhere, knowing that my departure represented the loss of a loyal customer who had intended to make significant purchases. It is my hope that the company recognizes the impact of such interactions and works to improve their customer service for others. I would like to extend my sincere thanks to Lynn for her exceptional assistance during this challenging time. Her dedication and professional approach made a lasting impression on me, and I truly appreciate her efforts. In the end, while my experience was disappointing, I am grateful for the individuals like Lynn who strive to make a positive difference.