Buycostumes Reviews

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40 Reviews

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In the Costume Store category

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5% users rated Poor
5% users rated Average
5% users rated Very Good
45% users rated Excellent
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K Kat Brady
587 days ago

I was able to find all the items I…

As an avid fan of themed events and costume parties, I was on the hunt for an online store that could fulfill my specific costume needs. After countless disappointments, I stumbled upon Buycostumes.com, and it was a game-changer. The moment I navigated through their website, I knew I had hit the jackpot. Every item I had envisioned for my upcoming event was readily available, and the prices were surprisingly budget-friendly. What amazed me even more was the swift delivery – I didn't have to anxiously wait for my package to arrive, and that made the entire shopping experience even more enjoyable. Buycostumes.com has undoubtedly become my ultimate one-stop shop for all things costume-related. The seamless combination of unparalleled selection, affordability, and exceptional service has won me over as a customer for life. If you're in need of the perfect costume, look no further than Buycostumes.com – they exceeded all my expectations, and I'm confident they'll exceed yours too.
K Kat Brady
587 days ago

Finding Everything I Needed at Buycostumes.com Was a Game-Changer!

I can't thank Buycostumes.com enough for being a lifesaver when no other store had what I was looking for. The ease of finding all the items I needed in one place was a game-changer for me. Not only were their prices incredibly reasonable, but the shipping was surprisingly quick too. This online shopping experience has truly set the bar high for any future purchases! Thank you, Buycostumes.com, for exceeding my expectations and providing exceptional service.
N Nancy
593 days ago

Super happy with my costume

When I received my costume from , I was beyond ecstatic. The fit was perfect, and the attention to detail was remarkable. It was exactly as pictured, and I couldn't have been happier. The quality surpassed my expectations, and I already have my eye on another costume from their collection. Thank you, , for making me feel incredible in my costume! 👍
N Nancy
593 days ago

A Perfect Fit: My Thrilling Experience with buycostumes.com

Let me start off by saying that I'm absolutely thrilled with my recent purchase from buycostumes.com. The costume I bought not only fit me like a glove but also looked exactly as depicted in the picture. The attention to detail and quality exceeded my expectations, and I couldn't be happier with my decision to shop here. Not only did this costume make me the star of the party, but it also gave me a confidence boost like never before. I received so many compliments and felt truly amazing throughout the event. The whole experience, from browsing the website to receiving the order, was seamless and hassle-free. I am genuinely impressed by the level of craftsmanship and the accuracy of the sizing. It's so rare to find a costume that not only meets but surpasses expectations. As a result, I'm already planning to purchase another costume from buycostumes.com for an upcoming event. Thank you for an incredible shopping experience! I highly recommend buycostumes.com to anyone in search of top-tier quality and stellar customer service. 👍
T Tracy Schultz
598 days ago

Purchased a costume Robe with accessories that are clearly marked as included on packaging.

I recently purchased a costume Robe with the expectation that it would come with specific accessories clearly marked on the packaging. However, upon receiving the costume, I was disappointed to find that only the robe was included. Despite initially having a positive experience with customer service, as they promised to send the missing items, I received a second robe instead. Feeling disappointed, I reached out to customer service again, and although the representative was a bit short at first, she promptly issued a refund upon realizing that the items were still missing. I used to be a loyal customer who frequented this store for various occasions, but the recent experiences have not been up to par. I hope that in the future, they can ensure that the products are as advertised, and the customer service matches the high standards they once held. Despite these recent hiccups, I hope to see improvements in their products and customer service, as I have had positive experiences in the past and would love to continue supporting them.
T Tracy Schultz
598 days ago

A Disappointing Experience with buycostumes.com: Missing Accessories and Frustrating Customer Service

I recently made a purchase from buycostumes.com for a costume robe, mask, and accessories, all of which were clearly marked as included on the packaging. However, upon receiving my order, I was dismayed to find that only the robe was present. I promptly contacted customer service and was initially impressed with their responsiveness, hence the 5-star rating for the first interaction. The representative assured me that the missing items would be sent out. To my surprise, the only thing that arrived was another robe – still no mask and no accessory. Feeling a bit disheartened, I reached out to customer service again, this time rating the experience 4 stars. The representative seemed a bit curt, but when I explained that the items were still missing, she promptly issued a refund. However, I didn't want a refund; I wanted the missing items! As a longtime customer who used to frequent buycostumes.com for various occasions, I must admit that I've noticed a decline in their service over the past few years. While this experience left me disappointed, I hope that buycostumes.com can improve their inventory management and customer service to regain the trust of loyal customers like myself.
A Alvie
599 days ago

Love!!

I can't help but shout my love for these witch boots from the rooftops! As a size 8, I often struggle to find footwear that fits just right, but these boots were a perfect match from the get-go. Their true-to-size fit was a game-changer for me. What really surprised me was the comfort factor. Despite the 2" heel, I could wear these boots all day without any discomfort. It's like they were made for my feet! If you're in the market for stylish, comfortable, and true-to-size boots, look no further. These witch boots have won me over, and I'm sure they'll win you over too!
A Alvie
599 days ago

Spellbound by Perfect Fit and Comfort

As a satisfied customer of buycostumes.com, I can't help but express my love for the witch boots I purchased. These boots have truly won me over with their perfect fit and exceptional comfort. Being a size 8, I often struggle to find footwear that fits just right, but these witch boots proved to be true to size, providing a snug and comfortable fit. Despite the 2" heel, I was pleasantly surprised by how comfortable they are to wear. I am absolutely enchanted by my purchase and would highly recommend buycostumes.com to anyone in search of quality and comfortable footwear.
C customer
649 days ago

Disappointed received most of my items…

I recently had the pleasure of exploring my home decor options with . The majority of my purchase exceeded my expectations, but unfortunately, one item listed on my invoice was missing from the shipment. After reaching out via email, I learned that the item was out of stock and could only be refunded. While I'm grateful for the efficient refund process, I would have appreciated knowing about the stock issue before receiving my package. It seems that this information could have been relayed by the shipping department, sparing me the need to inquire about it myself. Nevertheless, handled the situation professionally and promptly, ultimately leaving me with a positive impression. I urge the team to enhance their communication between departments, as this could prevent similar instances in the future. Despite this hiccup, I remain a satisfied customer and look forward to future interactions with .
C customer
649 days ago

Exceptional Service and Quick Resolution

I recently had a positive experience shopping at buycostumes.com that I feel compelled to share. While most of my items arrived promptly and in good condition, there was one missing item from my order. Initially, I was disappointed that it was not included, given that it was listed on the invoice. However, upon reaching out to their customer service team via email, the matter was promptly addressed. I was informed that the missing item was unfortunately out of stock, and they were unable to send it to me. Despite this setback, I was pleasantly surprised by the swift resolution provided by the customer service team. They quickly processed a refund for the item in question, ensuring that I was not inconvenienced any further. While it would have been preferable to receive prior notification of the out-of-stock item, I appreciated the proactive and efficient handling of the situation by buycostumes.com. This level of professionalism and dedication to customer satisfaction has truly set them apart in my eyes. I will definitely be returning as a customer in the future, knowing that I can rely on their exceptional service. Thank you for turning a potential disappointment into a positive shopping experience.
J John
661 days ago

Easy to find what you want – with a great selection!

When I stumbled upon buycostumes.com, I wasn't sure what to expect. However, as soon as I started browsing the website, I was pleasantly surprised by the seamless navigation and the vast selection of costumes available. As a doting grandparent, I was on the hunt for a new blue butterfly costume for my granddaughters, and thankfully, I found one in a larger size that they absolutely adored. It was a joy to see their faces light up with excitement as they tried it on. Additionally, I couldn't resist getting them a fairy princess dress with a flashing skirt that mimics the enchanting glow of a lightning bug. The attention to detail and quality were truly impressive. The entire experience, from browsing through the options to placing the order, was smooth and hassle-free. I appreciated the user-friendly interface, which made finding the perfect costumes a breeze. As someone who values convenience and variety, I can confidently say that buycostumes.com exceeded my expectations. I highly recommend buycostumes.com to anyone in search of high-quality costumes with a diverse range of options. It's evident that the team behind the website is committed to providing not just products, but memorable experiences. Thank you, buycostumes.com, for making this year's costume shopping a delight!
J John
661 days ago

Unravel Your Fantasies with Ease – Embrace a World of Enchantment!

Diving into the enchanting realm of buycostumes.com was truly a breeze. The website's seamless navigation effortlessly guided me through a plethora of costume options, spoiling me with choices galore. One gem that caught my eye was the new blue butterfly costume, a larger size of which made my granddaughters' eyes sparkle with delight – a magical upgrade from their beloved but now-outgrown outfit. Another whimsical find was the fairy princess dress, boasting a skirt that twinkles like a glowing lightning bug, exuding sheer cuteness and charm. Grateful for the seamless experience and diverse selection, I wholeheartedly recommend buycostumes.com to fellow costume connoisseurs.
C Chandra S.
676 days ago

A Love Letter to My Daphne Costume: How It Cast a Spell on My Heart

From the moment I slipped into my Daphne costume from , I was mesmerized by the enchanting journey it unveiled. The exquisite craftsmanship and luxurious fabrics surpassed all my expectations, leaving me utterly captivated. As with any great adventure, there was a small bump in the road during the delivery of my costume. Yet, this slight hiccup transformed into an opportunity for to showcase their exceptional customer service. Their swift and empathetic response ensured that my package arrived the very next day, allowing me to fully embrace the magic of my costume without delay. The charm of the dress itself is simply unmatched. It not only exudes adorableness but also cocoons you in comfort, making it the perfect companion for any costume event. Every stitch and seam reflects the dedication of to deliver a product that surpasses expectations and bestows an unparalleled experience upon its wearer. I am deeply thankful to the team at for their unwavering dedication to customer satisfaction. Their proactive approach and seamless handling of my concerns have left an indelible mark on my heart. Their genuine care and consideration for their customers are truly a rarity, and I eagerly pledge my loyalty to them for all my future costume endeavors. If you, too, long for a costume that weaves magic with exemplary customer service, I wholeheartedly implore you to entrust your dreams to . Thank you for gracing my journey with such extraordinary enchantment!
C Chandra S.
676 days ago

Unveiling My Enchanting Daphne Costume: A Seamless Experience with Buycostumes.com!

It was a stroke of luck stumbling upon Buycostumes.com for my latest costume party ensemble. The moment my Daphne costume arrived, I was utterly smitten! The meticulous attention to detail in the design and quality left me in awe. Despite a minor mailing glitch, I was taken aback by the exceptional customer service at Buycostumes.com. Their prompt response to my inquiry was not only reassuring but also resulted in my package arriving the very next day. Kudos to their team for their efficiency and dedication to customer satisfaction! As I slipped into the adorable dress, the transformation into the iconic Daphne was nothing short of magical. The fit was perfect, and every element of the costume exuded charm and authenticity. Thank you, Buycostumes.com, for not only delivering a top-notch product but also for your swift and professional assistance. I couldn't have asked for a better experience and will certainly be returning for all my costume needs in the future!
E E. Shelnutt
790 days ago

The bad and the good.

When I ordered from buycostumes.com, I had a mix of experiences that left me feeling both disappointed and satisfied. One of the costumes I received wasn't up to my expectations in terms of material quality, which was a bit of a letdown. Additionally, the midievil viking cape I was looking forward to turned out to be a Harley Quinn costume instead. However, I must commend their customer service team for their prompt and efficient response in addressing the issues I encountered. They are working diligently to rectify the situation, which I truly appreciate. Despite the initial setbacks, their dedication to ensuring customer satisfaction has left a positive impression on me. As a result, I am inclined to give them another chance in the future and have faith that they will deliver better next time. Overall, the commitment shown by their customer service team has given me confidence in buycostumes.com, and I will consider buying from them again. Thank you for taking the time to make things right, it truly makes a difference.

Introduction

Buycostumes.com is an online retailer that specializes in providing a wide range of costumes for various events, including Halloween celebrations, cosplays, and other themed parties. The platform is owned by Fun.com, a Minnesota-based e-commerce company that also operates other popular brands such as HalloweenCostumes.com, Shirts.com, and Fun.com. Buycostumes.com offers a vast array of costumes, accessories, props, and decorations for adults, children, and pets, catering to diverse tastes and preferences.

Pros and Cons

Pros:
  • Large selection of costumes and accessories for all ages
  • Competitive pricing and regular discounts
  • Easy to navigate website with helpful search filters and sorting options
  • Flexible shipping and delivery options, including international shipping
  • Responsive customer service team and hassle-free returns and exchanges
Cons:
  • Some costumes may have lower quality materials or incomplete accessories
  • Unavailable items may not be restocked in time for peak season
  • Shipping costs may vary depending on the location and selected option

User Experience

Buycostumes.com offers a user-friendly interface with clear categories and subcategories that allow customers to browse, search, and filter products easily. The website's design is mobile-responsive, making it accessible from various devices. Customers can also create an account to save their preferences and track their orders. The checkout process is simple, with multiple payment options available, including credit cards, PayPal, Amazon Pay, and Klarna.

Pricing and Value for Money

Buycostumes.com offers competitive pricing, with costumes priced between $10 and $200, depending on the complexity, material, and size. The platform regularly provides deals and discounts, such as 20% off for first-time buyers, free shipping for orders over $49, and daily flash sales. The value for money primarily depends on the quality and completeness of the costumes and accessories, which may vary across different products.

Alternatives

Other notable online costume retailers that offer similar products and services as Buycostumes.com include Spirit Halloween, Costume Super Center, Wholesale Halloween Costumes, and Party City. Each platform has its strengths and weaknesses, primarily regarding pricing, product selection, shipping, and customer service.

Customer Service

Buycostumes.com has a responsive customer service team that can be reached via phone, email, or live chat. Customers can track their orders, request returns or exchanges, or report any issues via their account page. The platform also provides a FAQ section, size charts, and costume guides to help customers make informed decisions.

Product Quality and Selection

Buycostumes.com offers a vast selection of costumes, accessories, and decorations for various occasions, such as Halloween, cosplay, Renaissance fairs, and themed parties. The platform partners with licensed brands such as Marvel, Disney, DC Comics, Star Wars, and Nintendo, to offer authentic and high-quality costumes. However, some products may have lower quality materials and incomplete accessories, which may affect customer satisfaction.

Website Usability

Buycostumes.com's website is easy to navigate, with clear categories and subcategories that allow customers to browse and search for products smoothly. The platform provides multiple filters and sorting options to refine search results based on criteria such as price, size, gender, and theme. The website also loads fast, has a minimalist design, and is mobile-responsive.

Returns and Exchanges

Buycostumes.com offers a hassle-free return and exchange policy, allowing customers to make requests within 30 days from the delivery date. The platform provides a prepaid return label for domestic orders, while international orders may require additional shipping fees. All returned items must be unused, unworn, and in their original packaging, with tags and labels attached.

Promotions and Discounts

Buycostumes.com provides various promotions and discounts throughout the year, including flash sales, coupon codes, and free shipping. Customers can also sign up for the Fun.com newsletter to receive updates on new arrivals, sales events, and exclusive offers. The platform also offers a loyalty program called Costume Club, where members can earn points and redeem them for discounts and freebies.

Reputation

Buycostumes.com has a generally positive reputation among customers, with many praising the platform's diverse selection, affordable pricing, and fast shipping. The platform has an average rating of 4.4 out of 5 on Trustpilot, based on over 3,000 reviews. However, some customers have reported issues with product quality, incomplete accessories, or delayed shipping, which may affect their overall satisfaction.

Payment Options

Buycostumes.com provides multiple payment options, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, Amazon Pay, and Klarna (buy now, pay later). Customers can choose their preferred payment method during the checkout process and enter their billing and shipping information.

Loyalty Programs

Buycostumes.com's loyalty program, Costume Club, allows members to earn points for various actions, such as making purchases, writing reviews, referring friends, or creating an account. Points can be redeemed for discounts and freebies, such as free shipping, free gifts, or exclusive access to sales events. Members can also level up their membership status based on the number of points earned, which grants them additional rewards and benefits.

Customer Reviews

Buycostumes.com has a section for customer reviews on each product page, allowing potential buyers to read about the experiences of previous customers. The reviews include ratings and comments on various aspects of the product, such as quality, fit, and value for money. Customers can also leave their reviews and ratings, which may help other buyers make informed decisions.

Community Involvement

Buycostumes.com participates in various charitable initiatives and community events, such as sponsoring local charities and organizing costume contests. The platform also maintains a blog section that provides costume ideas, DIY guides, and pop culture news for its readers. The blog also features user-generated content, such as customer photos and reviews, to showcase the platform's community and diversity.

Shipping and Costs

Buycostumes.com provides various shipping and delivery options, including standard shipping, express shipping, and international shipping. The platform offers free shipping for domestic orders over $49 and provides tracking information for all orders. Shipping costs may vary depending on the location, weight, and selected option. International orders may also be subject to customs fees and taxes, which are the customer's responsibility.