Users Voice for Buycostumes

45% users rated Terrible
8% users rated Poor
0% users rated Average
5% users rated Very Good
42% users rated Excellent
Pie Chart Review Representation for Buycostumes
Buycostumes Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Buycostumes Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 17 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 3.7 4.3 4.4 5 4.2 4.3
Sep 2022 1.7 4.8 4.4 5 4.5 4.8
Mar 2023 5 4.2 4.4 1 4 4.3
Line Chart for Rating of peer stores

buycostumes.com

jomashop.com

priceline.com

amiclubwear.com

pureformulas.com

lookfantastic.com

Detailed Buycostumes Review by

Introduction

Buycostumes.com is an online retailer that specializes in providing a wide range of costumes for various events, including Halloween celebrations, cosplays, and other themed parties. The platform is owned by Fun.com, a Minnesota-based e-commerce company that also operates other popular brands such as HalloweenCostumes.com, Shirts.com, and Fun.com. Buycostumes.com offers a vast array of costumes, accessories, props, and decorations for adults, children, and pets, catering to diverse tastes and preferences.

Pros and Cons

Pros:
  • Large selection of costumes and accessories for all ages
  • Competitive pricing and regular discounts
  • Easy to navigate website with helpful search filters and sorting options
  • Flexible shipping and delivery options, including international shipping
  • Responsive customer service team and hassle-free returns and exchanges
Cons:
  • Some costumes may have lower quality materials or incomplete accessories
  • Unavailable items may not be restocked in time for peak season
  • Shipping costs may vary depending on the location and selected option

User Experience

Buycostumes.com offers a user-friendly interface with clear categories and subcategories that allow customers to browse, search, and filter products easily. The website's design is mobile-responsive, making it accessible from various devices. Customers can also create an account to save their preferences and track their orders. The checkout process is simple, with multiple payment options available, including credit cards, PayPal, Amazon Pay, and Klarna.

Pricing and Value for Money

Buycostumes.com offers competitive pricing, with costumes priced between $10 and $200, depending on the complexity, material, and size. The platform regularly provides deals and discounts, such as 20% off for first-time buyers, free shipping for orders over $49, and daily flash sales. The value for money primarily depends on the quality and completeness of the costumes and accessories, which may vary across different products.

Alternatives

Other notable online costume retailers that offer similar products and services as Buycostumes.com include Spirit Halloween, Costume Super Center, Wholesale Halloween Costumes, and Party City. Each platform has its strengths and weaknesses, primarily regarding pricing, product selection, shipping, and customer service.

Customer Service

Buycostumes.com has a responsive customer service team that can be reached via phone, email, or live chat. Customers can track their orders, request returns or exchanges, or report any issues via their account page. The platform also provides a FAQ section, size charts, and costume guides to help customers make informed decisions.

Product Quality and Selection

Buycostumes.com offers a vast selection of costumes, accessories, and decorations for various occasions, such as Halloween, cosplay, Renaissance fairs, and themed parties. The platform partners with licensed brands such as Marvel, Disney, DC Comics, Star Wars, and Nintendo, to offer authentic and high-quality costumes. However, some products may have lower quality materials and incomplete accessories, which may affect customer satisfaction.

Website Usability

Buycostumes.com's website is easy to navigate, with clear categories and subcategories that allow customers to browse and search for products smoothly. The platform provides multiple filters and sorting options to refine search results based on criteria such as price, size, gender, and theme. The website also loads fast, has a minimalist design, and is mobile-responsive.

Returns and Exchanges

Buycostumes.com offers a hassle-free return and exchange policy, allowing customers to make requests within 30 days from the delivery date. The platform provides a prepaid return label for domestic orders, while international orders may require additional shipping fees. All returned items must be unused, unworn, and in their original packaging, with tags and labels attached.

Promotions and Discounts

Buycostumes.com provides various promotions and discounts throughout the year, including flash sales, coupon codes, and free shipping. Customers can also sign up for the Fun.com newsletter to receive updates on new arrivals, sales events, and exclusive offers. The platform also offers a loyalty program called Costume Club, where members can earn points and redeem them for discounts and freebies.

Reputation

Buycostumes.com has a generally positive reputation among customers, with many praising the platform's diverse selection, affordable pricing, and fast shipping. The platform has an average rating of 4.4 out of 5 on Trustpilot, based on over 3,000 reviews. However, some customers have reported issues with product quality, incomplete accessories, or delayed shipping, which may affect their overall satisfaction.

Payment Options

Buycostumes.com provides multiple payment options, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, Amazon Pay, and Klarna (buy now, pay later). Customers can choose their preferred payment method during the checkout process and enter their billing and shipping information.

Loyalty Programs

Buycostumes.com's loyalty program, Costume Club, allows members to earn points for various actions, such as making purchases, writing reviews, referring friends, or creating an account. Points can be redeemed for discounts and freebies, such as free shipping, free gifts, or exclusive access to sales events. Members can also level up their membership status based on the number of points earned, which grants them additional rewards and benefits.

Customer Reviews

Buycostumes.com has a section for customer reviews on each product page, allowing potential buyers to read about the experiences of previous customers. The reviews include ratings and comments on various aspects of the product, such as quality, fit, and value for money. Customers can also leave their reviews and ratings, which may help other buyers make informed decisions.

Community Involvement

Buycostumes.com participates in various charitable initiatives and community events, such as sponsoring local charities and organizing costume contests. The platform also maintains a blog section that provides costume ideas, DIY guides, and pop culture news for its readers. The blog also features user-generated content, such as customer photos and reviews, to showcase the platform's community and diversity.

Shipping and Costs

Buycostumes.com provides various shipping and delivery options, including standard shipping, express shipping, and international shipping. The platform offers free shipping for domestic orders over $49 and provides tracking information for all orders. Shipping costs may vary depending on the location, weight, and selected option. International orders may also be subject to customs fees and taxes, which are the customer's responsibility.

Buycostumes Recent User Reviews

User Rating

5 stars

14

👤

Reviewer Name: Kat Brady

Review Submission Date: 2022-08-30

Review Title: I was able to find all the items I…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was able to find all the items I needed here, when I was unable to find them anywhere else.Their prices are incredibly reasonable and I didn’t have to wait forever it to arrive.

👤

Reviewer Name: Nancy

Review Submission Date: 2022-08-24

Review Title: Super happy with my costume
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was more than pleased with my costume. It fits perfectly and looks just like it does in the picture. I'll definitely buy another costume in the future. Thanks ?

👤

Reviewer Name: Tracy Schultz

Review Submission Date: 2022-08-19

Review Title: Purchased a costume Robe with accessories that are clearly marked as included on packaging.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Purchased a costume Robe, mask, & accessory included. Received costume. Only the robe was present. Called cust service 5 star first time. Said missing items would be sent out. Just a second robe arrived. Still no mask & no accessory. Called again, cust service 4 star. She got a little short. As soon as I explained the items were still missing she immediately issued a refund. I didn't want a refund I want the items! I used to purchase costumes from here often for many occasions. They have not been awesome the past few years.

👤

Reviewer Name: Alvie

Review Submission Date: 2022-08-18

Review Title: Love!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Love, love, love my witch boots!! I'm a size 8, and these fit great!! True to size. Comfortable, even with a 2" heel.

👤

Reviewer Name: customer

Review Submission Date: 2022-06-29

Review Title: Disappointed received most of my items…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Disappointed received most of my items which were fine, however the one item did not come even though it was in the invoice in the package. Had to email to ask about it to find out the item is out of stock and they could only get me a refund. Glad to get a refund but would have been better to know before that it was out of stock and not have to email about it. Someone knew in shipping so should have been informed before I got the package.

👤

Reviewer Name: Mike

Review Submission Date: 2022-06-21

Review Title: Great prices and really fast shipping
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great prices and really fast shipping! Thank you!

👤

Reviewer Name: John

Review Submission Date: 2022-06-17

Review Title: Easy to find what you want - with a great selection!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The web site was easy to navigate and had a wide selection of costumes. We got a new blue butterfly costume in a larger size than one we had before that our granddaughters loved (but outgrew). We also got a fairy princess dress that has a skirt that flashes like a lightning bug. It's so cute!

👤

Reviewer Name: Chandra S.

Review Submission Date: 2022-06-02

Review Title: Received my Daphne costume and I love…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Received my Daphne costume and I love it! Sent a message to customer Service because of a mailing glitch and they got right back to me and my shipment arrived the next day. Really cute dress.

👤

Reviewer Name: Bobbi Thien

Review Submission Date: 2022-06-01

Review Title: The costume came on time & fits my…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The costume came on time & fits my granddaughter well.

👤

Reviewer Name: Daniel

Review Submission Date: 2022-05-13

Review Title: My purchase
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered for a photoshoot prop it arrived and was exactly what I was expecting I am satisfied with my purchase