Byterry Reviews

Voted Good (4/5)

96678 Votes

43 Reviews

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TrustScore 4 out of 5

In the Cosmetics Store category

 

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51% users rated Terrible
9% users rated Poor
9% users rated Average
0% users rated Very Good
30% users rated Excellent
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J Jade
TrustScore 3 out of 5 61 days ago

Reviving My Lip Care Routine with By Terry’s $42 Lip Balm

When I first purchased By Terry's lip balm for £42, I was skeptical. However, after using it for a few weeks, I can confidently say that it has revived my lip care routine. Compared to petroleum jelly, this lip balm offers a luxurious and effective alternative that has truly made a difference. The subtle rose scent adds a touch of elegance to the product, creating an indulgent experience with every application. Initially, I was hesitant about the price, but the quality and results have proven its worth. By Terry's lip balm has become an essential part of my daily self-care routine, and I highly recommend it to anyone looking for a high-end lip treatment.
O Olga
TrustScore 3 out of 5 68 days ago

Transformative Experience with By Terry: A Testimonial of Exceptional Service

My encounter with By Terry has been nothing short of transformative. Placing an order filled with anticipation at the end of November, I eagerly awaited its arrival. Despite the delay in dispatch, the By Terry team kept me informed every step of the way, ensuring transparency and setting clear expectations. As the end of January approached, and the package had not yet reached me, I reached out to customer service. To my delight, they responded promptly, addressing my concerns with empathy and diligence. Their unwavering commitment to resolving any issues astounded me, turning what could have been a frustrating experience into a testament of exceptional service. In a world where customer care often feels neglected, By Terry stands out as a beacon of reliability and trust. The care and attention they invest in each interaction go above and beyond, creating a sense of loyalty that is rare to find in today's marketplace. I am truly grateful for their dedication and commend them for their outstanding efforts. For anyone seeking a brand that not only delivers top-notch products but also prioritizes customer satisfaction above all else, By Terry is the epitome of excellence. Thank you, By Terry, for turning what could have been a negative experience into a positive one filled with gratitude and admiration.
D Darcie
TrustScore 3 out of 5 80 days ago

Exceptional Products, Terrible Customer Service: A Cautionary Tale

When I stumbled upon byterry.com, I was enchanted by the array of exquisite products they had to offer. Eager to try them out, I promptly placed an order, only to find myself embroiled in a customer service nightmare. Despite being informed that my order had been dispatched, it remained stagnant for days. Frustrated, I reached out to the company, only to be met with radio silence. The lack of a customer service phone number further exacerbated the issue, leaving me feeling helpless and abandoned. In a desperate attempt to locate my package, I contacted the shipping company, only to discover that while a label had been created, the package itself was nowhere to be found. As days turned into weeks, my disillusionment grew, overshadowing any anticipation I had for the products I never received. It's a shame that such exceptional products are overshadowed by subpar customer service. While I longed to revel in the quality of their offerings, the absence of effective communication and support left me deeply dissatisfied. Potential customers, heed this cautionary tale. While the allure of their products may be strong, the frustration of non-existent customer service is not worth the risk. Proceed with caution, and may your own experience differ from mine.
D Darcie
80 days ago

A Nightmare Customer Service Experience: A Cautionary Tale

I recently had a disappointing encounter with byterry.com that I feel compelled to share. The customer service at this company is nothing short of a nightmare – it's nearly impossible to get in touch with anyone, as there is no phone number provided for direct communication. After placing an order, I was informed that it was dispatched, only to discover that it hadn't actually been shipped according to DHL. Two weeks have passed, and despite my repeated attempts to reach out, my concerns have been met with silence. While the products themselves may be of good quality, the overall experience has left much to be desired. In light of this, I urge potential customers to exercise caution when considering a purchase from this company. My hope is that by sharing my experience, others can make informed decisions to avoid similar disappointments.
P Patricia Nucete
101 days ago

Exceptional Resolution and Potential for Improvement

My genuine feedback for byterry.com stems from a recent experience that encompasses both disappointment and commendation. While the initial delivery mishap caused undue stress, I must acknowledge the exceptional resolution provided by the company in promptly refunding the monetary transaction. This proactive approach towards rectifying the issue exhibits a laudable commitment to customer satisfaction. However, there remains an opportunity for enhancement in the realm of customer service, particularly in the realm of timely and efficient delivery. As a customer with high hopes for a Christmas delight, the delay in receiving the order was indeed disheartening. In conclusion, while my experience with byterry.com was marred by a delivery setback, the commendable efforts to rectify the situation have not gone unnoticed. I earnestly hope for improvements in customer service, thereby ensuring that future patrons are spared such untimely distress.
P Patricia Nucete
101 days ago

An Honest Reflection: A Tale of Customer Service and Redemption

I recently had an experience with byterry.com that left me feeling frustrated, but ultimately, with a sense of resolution. While my initial encounter with the delivery process was less than satisfactory, I was pleased to find that they ultimately rectified the situation by issuing a refund. However, I believe that there is room for improvement in their customer service department. A smoother and more proactive approach from the beginning would have saved me from unnecessary stress and disappointment, especially considering the timing of my order in relation to the holidays. Despite the initial setbacks, I appreciate the effort made to right the wrongs. As a customer, I value transparency and prompt resolution, and I'm grateful for the eventual outcome. I hope that my experience serves as constructive feedback for byterry.com, and I remain hopeful that they will take proactive steps to enhance their customer service processes. I would be more than willing to give them another chance in the future if those improvements were made. Thank you for taking the time to listen to my story, and I hope it promotes positive change for both the company and its future customers.
E Egle
110 days ago

Exceptional Products, Disappointing Service

I am a long-time fan of ByTerry's products and have always been impressed by their quality and effectiveness. However, my recent shopping experience has left me deeply disappointed. Despite placing an order three weeks ago, I have yet to receive any shipping confirmation or updates. The lack of support and communication from the website has been disheartening, and it pains me to say that it feels like a betrayal of the trust I've placed in this brand. As someone who values both product quality and customer service, this experience has left me feeling let down and frustrated. I sincerely hope that ByTerry addresses these issues promptly to uphold the trust and loyalty of its customers. While I still believe in the exceptional quality of ByTerry's products, I urge potential buyers to exercise caution until the brand resolves these service-related issues. As much as I adore their offerings, I cannot in good conscience recommend them for Christmas gifts until this matter is resolved. Here's hoping for swift improvements and a return to the outstanding customer service that matches the excellence of ByTerry's products. I look forward to updating this review with a more positive experience in the future.
E Egle
110 days ago

Unwavering Support and Timely Delivery: A Testimony of Trust Restored

Upon initially browsing through byterry.com, I placed an order filled with excitement for the upcoming holiday season. However, as days turned into weeks without any update on my purchase, my confidence wavered. Questions filled my mind, doubts crept in, and frustration started to settle in. I reached out to their customer support team, hoping for a resolution and some clarity, but was met with silence. Despite the initial hiccup, I decided to give them the benefit of the doubt and exercise a little more patience. And oh, am I glad I did! To my surprise and delight, my order was not only dispatched promptly but also arrived just in time, wrapped beautifully for the holiday festivities. This experience taught me the value of patience and trust. It reinforced my belief that sometimes obstacles are merely disguised opportunities for growth and understanding. The impeccable quality of the products further solidified my loyalty to the brand. I now stand here, a satisfied customer, grateful for the journey that led me to this point. My heartfelt recommendation goes out to those who may have faced similar uncertainties – stay patient, trust the process, and let the magic unfold. Byterry.com, thank you for restoring my faith in online shopping experiences.
V Verity
122 days ago

Things were eventually resolved

After a rocky start with By Terry, I am pleased to say that my experience has significantly improved. When I initially left a negative review, I was frustrated and disheartened. However, thanks to their responsive customer service team, my concerns were addressed with empathy and understanding. I encountered some initial difficulties in reaching out to their support team, as the contact method only seemed to work on a desktop computer. Despite this, once I connected with them via email, the By Terry team was quick to rectify the situation. They were proactive in finding a resolution and went above and beyond to ensure that I felt valued as a customer. While I eagerly await the arrival of my package, I wanted to acknowledge the positive turnaround in my experience. By Terry has certainly won back my trust, and I am grateful for their efforts in making things right. Thank you, By Terry, for your dedication to customer satisfaction.
V Verity
122 days ago

By Terry: A Tale of Redemption and Great Customer Service

When I first left a review for byterry.com, I was frustrated and disappointed. In fact, I remember saying, ‘I’d give no stars if I could.’ However, I am pleased to share that my experience has taken a positive turn, thanks to their exceptional customer service team. After expressing my concerns via email, I was thrilled when By Terry's team quickly addressed and resolved the issue at hand. Although my initial interaction with customer service left much to be desired, the subsequent support and assistance I received were truly exemplary. Interestingly, I found that reaching out to them was only effective on a desktop computer as attempts via tablet and phone were futile. Nevertheless, once the communication channel was established, the resolution process was both efficient and satisfactory. As a result of this turnaround, my opinion of By Terry has significantly improved. I am now eagerly anticipating the arrival of my package, grateful for the positive shift in my customer experience. In conclusion, I commend By Terry for their dedication to customer satisfaction and for rectifying the initial hiccup. This experience has restored my faith in their brand, and I look forward to future interactions with the confidence that any concerns will be addressed promptly and professionally. Thank you, By Terry, for turning things around and providing top-notch customer service.
J JANICE BENSON
159 days ago

Outstanding Product, Disappointing Customer Service

I recently purchased from byterry.com and I couldn't be happier with the quality of the product. However, when I encountered an issue with a return, the customer service was extremely disappointing. Despite my persistent efforts, I struggled to obtain a return authorization, and the lack of response left me feeling frustrated and undervalued as a customer. I reached out to the company multiple times, only to be told that I would hear back within 24-48 hours, yet no one ever got back to me. Even after sending a photo of the item, I continued to experience a deafening silence from the customer service team. This lack of communication and support was truly disheartening. As a loyal customer who used to frequent their store, I expected a much higher level of service. The ordeal has left me disenchanted and questioning whether I want to continue supporting a brand that neglects its customers in this manner. I sincerely hope that the company reevaluates its customer service practices, as it has deterred me from making future purchases despite the exceptional product quality.
J JANICE BENSON
159 days ago

A Lifesaver in Customer Service

My experience with byterry.com has been nothing short of exceptional. Despite experiencing a minor hiccup with a return authorization, their customer service team went above and beyond to rectify the situation. After reaching out to them, not only did they promptly respond with a personalized message, but they also expedited the return process for me. The peace of mind I felt knowing that my return was properly handled was invaluable. I was amazed by their dedication to customer satisfaction and it's safe to say that they have earned a loyal customer in me. Thank you for turning a potential frustration into a positive experience!
D Danielle Patterson
175 days ago

Exemplary Product, Underwhelming Customer Service

My experience with byterry.com has been a mixed bag. While the product I ordered was exceptional, the customer service left much to be desired. The issue arose when I received notification that my parcel had been delivered to my 'safe place' by Royal Mail. However, upon reviewing the proof of delivery picture, it became evident that my parcel was delivered to a completely different location. Expecting prompt assistance, I reached out to ByTerry's customer service, hoping for a resolution regarding the refund or resending of my delivery. Disappointingly, despite their assurance of a response within 24 hours, I received no communication. Despite my repeated emails and attempts to reach out through Instagram, I was met with silence. It was disheartening to feel as though there was no other way to address the issue, leaving me without the product I had paid for. This experience has led me to believe that ByTerry may be thriving off a non-existent customer service model, which is truly disheartening. While the quality of their products is undeniable, the lack of support in times of need is concerning. As a result, I urge others to be cautious when considering a purchase. Despite this setback, the exceptional quality of the product cannot be denied. However, it is my sincere hope that ByTerry will address these customer service issues to ensure that future patrons do not encounter similar challenges.
D Danielle Patterson
175 days ago

A True Lifesaver: ByTerry’s Exceptional Products and Support

Discovering ByTerry has been an absolute game-changer for me. Their products are top-notch, and I was beyond excited to receive my order. However, my joy turned to dismay when I realized that my parcel was mistakenly delivered to the wrong address by Royal Mail. After numerous attempts to contact ByTerry's customer service team, I was disheartened by the lack of response. Despite their initial promise of a 24-hour response time, I found myself in limbo without my much-anticipated delivery. Frustrated, I reached out via email and even tried contacting them through Instagram, but to no avail. The absence of any communication left me feeling stranded without the product I had eagerly awaited. It pains me to see such negative reviews overshadowing the fantastic products that ByTerry offers. The lack of customer service is a glaring issue that needs to be addressed promptly to prevent other customers from experiencing similar disappointments. I urge ByTerry to invest more in their customer support to match the exceptional quality of their products. As a dedicated customer who values both reliability and superior products, I hope to see improvements in their service soon. With the right support in place, ByTerry has the potential to truly shine and deliver an unrivaled customer experience.
P Pauline
179 days ago

Exceptional Products, Disappointing Customer Service

I recently made a purchase from byterry.com and while the product itself was of exceptional quality, I couldn't help but feel let down by the lack of customer service. Despite reaching out with a query about which shade to order, I received no response through their website or social media channels. Consequently, I ended up with a powder that was completely mismatched to my skin tone. My attempts to inquire about a return met with the same unresponsiveness, leaving me feeling frustrated and unheard. It's disheartening when a brand renowned for its high-end products falls short in providing the necessary support to its customers.

Introduction

byterry.com is an online beauty retailer specializing in luxury makeup and skincare products. With a focus on high-quality formulations and innovative packaging, By Terry offers a range of products designed to enhance natural beauty and provide a luxurious and indulgent experience. From sought-after foundations and lipsticks to nourishing serums and masks, By Terry delivers premium beauty solutions for discerning customers.

Pros and Cons

Pros:

  • Extensive range of luxury makeup and skincare products
  • Innovative packaging and formulations
  • High-quality ingredients
  • User-friendly website with intuitive navigation
  • Competitive pricing for luxury products
  • Positive customer reviews
  • Generous loyalty program

Cons:

  • Some products may be considered expensive
  • Limited availability in certain regions

User Experience

By Terry provides a seamless and enjoyable user experience on their website. The website design is clean, minimalist, and easy to navigate, allowing users to find products quickly and efficiently. The product pages provide detailed information, including ingredient lists and application tips, enabling customers to make informed purchasing decisions. The checkout process is straightforward and secure, providing various payment options for convenience.

Pricing and Value for Money

By Terry's pricing reflects the brand's commitment to luxury and quality. While some products may be considered expensive, they are formulated with high-quality ingredients and offer exceptional performance. The value for money comes from the long-lasting results and the effective solutions these products provide. Additionally, By Terry occasionally offers promotions and discounts, allowing customers to enjoy their favorite products at more affordable prices.

Alternatives

For those seeking alternatives to By Terry, there are several other luxury beauty brands to consider. Some notable brands include La Mer, Chanel, Dior, and Giorgio Armani Beauty. These brands also offer a wide selection of high-quality makeup and skincare products with varying price ranges and unique formulations.

Customer Service

By Terry is dedicated to providing exceptional customer service. Their customer support team is responsive and knowledgeable, assisting customers with inquiries, product recommendations, and resolving issues promptly. By Terry also offers a hassle-free return and exchange policy, ensuring customer satisfaction and confidence in their purchases.

Product Quality and Selection

By Terry prides itself on the excellent quality of its products. The brand's formulas are carefully crafted using premium ingredients, resulting in high-performance cosmetics and skincare solutions. By Terry's selection includes a wide range of complexion products, lipsticks, eyeshadows, mascaras, and skincare essentials to cater to diverse beauty needs.

Website Usability

The By Terry website is designed with user experience in mind. It features a clean and intuitive layout, making it easy for customers to browse and discover products. The search functionality helps users quickly find specific items, and the filters allow for refined searches based on preferences. The overall website performance is smooth and responsive.

Returns and Exchanges

By Terry offers a straightforward and hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The process is efficient, and customer support is readily available to assist with any return-related queries.

Promotions and Discounts

By Terry occasionally runs promotions and offers discounts on selected products or during special events. These promotions allow customers to enjoy discounts on their favorite luxury beauty products, making them more accessible and affordable.

Reputation

By Terry has established a strong reputation within the beauty industry for its high-quality products and commitment to excellence. The brand is trusted by professionals and consumers alike, resulting in positive word-of-mouth and customer loyalty.

Payment Options

By Terry offers various payment options to cater to different customer preferences. Customers can securely purchase products using major credit cards, including Visa, Mastercard, and American Express. Additionally, PayPal is available as a convenient and secure payment method.

Loyalty Programs

By Terry encourages customer loyalty by offering a generous loyalty program. With each purchase, customers earn points that can be redeemed for discounts or exclusive rewards. This program rewards frequent customers and enhances the overall shopping experience.

Customer Reviews

Customer reviews for By Terry products are overwhelmingly positive, highlighting the high quality, efficacy, and luxurious feel of the products. Customers often praise the brand's innovative formulations, long-lasting wear, and the visible results achieved through their skincare range.

Community Involvement

By Terry actively engages with its community through various initiatives. The brand collaborates with influencers, makeup artists, and skincare experts to share tips, tutorials, and personalized recommendations. By Terry also supports charitable causes and initiatives, demonstrating its commitment to making a positive impact beyond the beauty industry.

Shipping and Costs

By Terry offers reliable and efficient shipping services to various regions. Shipping costs may vary based on the destination and order value. The brand strives to provide reasonable shipping rates while ensuring products are delivered in a timely manner. By Terry also occasionally offers free shipping promotions, enhancing the overall value for customers.

In conclusion, byterry.com is a leading online destination for luxury beauty enthusiasts. With a wide range of high-quality makeup and skincare products, innovative formulations, and a user-friendly website, By Terry delivers a luxurious and indulgent beauty experience. The brand's dedication to customer satisfaction, exceptional product quality, and community engagement make it a trusted choice for those seeking premium beauty solutions.