Cabelas Reviews

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53 Reviews

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85% users rated Terrible
6% users rated Poor
6% users rated Average
2% users rated Very Good
2% users rated Excellent
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S Scott Bradley
76 days ago

Unparalleled Quality and Outstanding Customer Service

As an avid outdoor enthusiast, I recently had the pleasure of engaging with cabelas.com for my gear needs. I was absolutely blown away by the exceptional quality of the products I received. These items were not only delivered promptly but also surpassed my every expectation in terms of durability and functionality. Although I encountered a slight delay in the delivery of the second package, the outstanding customer service team at cabelas.com promptly addressed my concerns. Their dedication and professionalism in resolving the issue left me truly impressed. Despite the minor hiccup in the shipping process, I cannot overlook the impeccable quality of the products I received. From the sturdy construction to the top-notch functionality, each item proved to be a game-changer for my outdoor adventures. In conclusion, despite the temporary delay with one of the packages, I am delighted with the unparalleled quality of the items I ordered from cabelas.com. The exceptional customer service only reinforced my trust and loyalty to this brand. I would highly recommend cabelas.com to anyone in search of top-notch outdoor gear and outstanding customer service. My experience has been nothing short of exceptional.
S Scott Bradley
76 days ago

Exceptional Quality and Timely Delivery!

Upon ordering from cabelas.com, I received my items in two packages. While the first package arrived promptly and met my expectations, the second one seemed to be delayed in transit. Despite encountering a minor hiccup in the shipping process, the quality of the items exceeded my expectations. I appreciate the attention to detail and the exceptional quality of the products I received. Although the shipping experience was not ideal, I am genuinely satisfied with my purchase and would not hesitate to order from Cabela's again. Thank you for the great products and service!
T Trace Nuttall
76 days ago

Excellent Customer Service and Hassle-free Returns

I recently had the pleasure of experiencing Cabela's top-notch customer service when I needed to make a return. Despite initially encountering a small hiccup, the Cabela's representative I spoke to went above and beyond to assist me. Their professionalism and dedication truly stood out as they patiently addressed my concerns and provided me with a clear understanding of the return process. I was amazed by their prompt assistance and understanding throughout the entire interaction. Not only did they ensure that my return was processed efficiently, but they also took the time to alleviate any worries I had about the refund timeline. Their transparent communication left me feeling reassured and valued as a customer. Within a remarkably short timeframe, I received my refund without any issue. This hassle-free experience was a clear reflection of Cabela's commitment to customer satisfaction. I was thoroughly impressed by their seamless returns process and the genuine care they demonstrated towards resolving my query. In addition to their outstanding service, Cabela's continued to exceed my expectations with their genuine dedication to customer satisfaction. Their approach to resolving my concern promptly and effectively has undoubtedly earned my loyalty as a customer. I am truly grateful for their exceptional assistance and commendable service. I wholeheartedly recommend Cabela's to anyone seeking a reliable and customer-centric shopping experience. Thank you, Cabela's, for setting the bar high and reaffirming my trust in your brand.
T Trace Nuttall
76 days ago

Patience Rewarded: My Experience with Cabelas.com’s Return Process

Embarking on my return journey with Cabelas.com, I encountered a hiccup that tested my patience. While conversing with the customer service team, I found myself momentarily placed on hold, mid-sentence. Despite this initial frustration, I remained hopeful. As the days passed, and my return sat in limbo for 17 days, the promised 3 to 4 weeks refund timeline weighed on my mind. The influx of promotional emails heightened my apprehension, yet I chose to trust the process. With each passing day, I practiced patience and maintained a positive outlook. Finally, after what felt like an eternity, the awaited refund reflected on my credit card statement. The seemingly endless wait had a silver lining—Cabelas.com delivered on their commitment. While the experience had its challenges, the resolution brought relief and a newfound appreciation for the intricacies of online returns. In hindsight, the journey was a valuable lesson in patience and trust. Despite the initial frustration and email inundation, I emerged with a sense of satisfaction at having persevered through the wait. Cabelas.com, though tested, ultimately lived up to their promise, earning my respect and gratitude. This experience, though not without its bumps, showcased the importance of perseverance and belief in the process.
H heather stevenson-sovie
82 days ago

Outstanding Customer Service and Open Arms at Tractor Supply

I recently had a less than satisfactory experience with an online order from cabelas.com, and I am compelled to share the outstanding customer service I received from Tractor Supply. I had ordered a limited edition Carhartt sweatshirt, which unfortunately arrived with the inksensor tag still attached. When I contacted cabelas.com regarding the issue, I was disappointed to learn that my only option was to return the item and wait for a new one, despite the limited edition being sold out. Faced with this dilemma, I turned to Tractor Supply for assistance, and to my delight, they welcomed me with open arms and exemplary customer service. Their amazing staff not only removed the inksensor tag for me but also did so with a warm and helpful attitude, going above and beyond to ensure my satisfaction. I was truly impressed by the exceptional service and care I received at Tractor Supply, and as a result, I have not only found a new go-to shopping destination but have also enthusiastically recommended Tractor Supply to all my friends and family. Thank you, Tractor Supply, for turning a disappointing experience into one filled with warmth and positivity.
H heather stevenson-sovie
82 days ago

Exceptional Service at Tractor Supply Outshines Cabelas.com

As a loyal customer of Cabelas.com, I recently faced a frustrating ordeal when my Carhartt sweatshirt arrived with an ink sensor tag. Desperate for a solution, I contacted their customer service team, only to be met with disappointment. The limited edition nature of the item meant that a replacement was out of the question, and the prospect of driving 3.5 hours to the nearest store was impractical. Feeling dejected, I turned to the team at Tractor Supply for help. To my amazement, the staff at Tractor Supply not only welcomed me with open arms, but they also provided exceptional customer service by promptly removing the ink tag from my cherished sweatshirt. Their willingness to assist, coupled with their understanding and friendliness, left a lasting impression. All it took was a receipt to prove the item's authenticity, and they were more than happy to help. This experience has solidified my loyalty to Tractor Supply, and I have enthusiastically shared this positive encounter with all my friends and family. It's truly disheartening to have to take my business elsewhere, but the outstanding service at Tractor Supply has won me over. I hope Cabelas.com can learn from this and strive to provide the same level of care and consideration to their customers in the future.
A Adam
87 days ago

Unparalleled Service and Quality at Cabelas.com

When I decided to invest in a new rifle scope, Cabelas.com seemed like the perfect destination. The wide range of products and competitive prices caught my eye, and I was ready to make a significant purchase. However, what truly made the experience exceptional was the unparalleled customer service and attention to detail. From the moment I started browsing their website, I felt like a valued customer. The user-friendly interface made it easy to explore their extensive collection, and I was impressed by the detailed product descriptions and informative guides. It was evident that Cabelas.com was committed to helping me make an informed decision, ensuring that I would find the perfect rifle scope for my needs. As I proceeded with my purchase, I encountered a minor issue that required customer service assistance. I reached out to their support team, and to my delight, I received a prompt and helpful response. The representative not only resolved my issue swiftly but also went the extra mile to ensure that I felt valued and supported throughout the process. Their dedication to customer satisfaction truly set them apart from other retailers. In contrast to the negative experiences shared by some, I found the customer service at Cabelas.com to be exceptional. The wait times were minimal, and the support staff was knowledgeable and courteous. It's clear that they prioritize the needs of their customers, creating a seamless and enjoyable shopping experience. Ultimately, I completed my purchase with confidence, knowing that I had made the right choice. Thanks to Cabelas.com, I now have a top-of-the-line rifle scope that exceeds my expectations in both quality and performance. I highly recommend Cabelas.com to anyone in search of premium outdoor gear and impeccable customer service. They have earned my trust and loyalty, and I look forward to returning for future purchases.
A Adam
87 days ago

An Authentic Testimonial: Finding Exceptional Service at Cabelas.com!

Upon stumbling upon Cabelas.com, I was eagerly prepared to invest a significant sum in a high-quality rifle scope. However, my expectations were quickly dimmed by subpar customer service and extensive wait times. Disheartened, I contemplated taking my business elsewhere. Bewildered by the disparity between service for firearm purchases and accessory transactions, I perceived Cabelas.com as a daunting entity akin to the Department of Motor Vehicles. Fortunately, my experience took a fortuitous turn when I decided to give Cabelas.com another chance. I reached out to their customer support team and was pleasantly surprised by the prompt and attentive assistance I received. Their knowledgeable staff navigated me through the purchase process seamlessly, addressing all my queries with a professional and courteous demeanor. My subsequent interactions with Cabelas.com not only reinstated my confidence in their services but also highlighted the value of exceptional customer care in fostering long-lasting customer relationships. The efficient handling of my purchase, coupled with their dedication to customer satisfaction, set Cabelas.com apart as a reliable and trustworthy platform for all hunting and outdoor needs. Today, I proudly advocate for Cabelas.com, recognizing them not just as a retail giant but as a company committed to delivering top-notch service and exceeding customer expectations. My journey with Cabelas.com showcases that behind every negative review lies an opportunity for a remarkable turnaround, and I am grateful to have found it with Cabelas.com.
J Joyce Beltrami
99 days ago

Ordered an e card to be sent of course…

I couldn't be more grateful for the seamless experience I had with cabelas.com. Initially, I was a bit hesitant about ordering an e-card, apprehensive about the delivery time. However, the convenience of sending it via email was too good to pass up. Surprisingly, the delivery timeline exceeded my expectations. Within a couple of days, the recipient informed me of the e-card's arrival, much to my delight. It was a pleasant deviation from the typical wait time for digital deliveries. Unlike my previous encounters, this experience was refreshingly efficient and stress-free. It's safe to say that cabelas.com has won me over as a loyal customer. I genuinely appreciate the prompt service and will undoubtedly return for future gifting needs. Thank you, cabelas.com, for making this process so effortless and rewarding.
S Steven Mihali
105 days ago

Today I and my wife went to cabelas to…

I cannot say enough about my incredible experience with cabelas.com. My wife and I recently visited their online store in search of a hunting scope, and I have to say, we were absolutely blown away by the exceptional level of service and professionalism we encountered. From the moment we began our search, we were met with an easy-to-navigate website that offered an extensive selection of high-quality hunting scopes. The ordering process was seamless, and we were able to find the perfect scope in no time. What truly impressed us, however, was the outstanding customer service we received. The staff went above and beyond to ensure that we were completely satisfied with our purchase. They provided us with insightful advice, walked us through the features of various scopes, and ultimately helped us make an informed decision. I was particularly impressed by the genuine care and attention to detail that the customer service team displayed. It was evident that they valued our time and strived to make our experience as smooth and enjoyable as possible. I cannot recommend cabelas.com highly enough. Their dedication to customer satisfaction and product quality has earned my trust and loyalty. If you're in need of outdoor equipment or hunting gear, look no further than cabelas.com. Their commitment to excellence sets them apart, and I will certainly be returning for all of my future outdoor needs.
S Steven Mihali
105 days ago

Outstanding Service and Quality Products at Cabelas: A Customer’s Perspective

I recently visited Cabelas with my wife to purchase a hunting scope, and I must say, it was an experience worth sharing. Despite a minor hiccup, the overall service and product quality left a lasting impression on us. Upon arrival, we followed the registration process and patiently waited for our turn. Admittedly, the wait time was longer than expected, but what happened next truly made up for it. When I expressed my concern about the delay, the staff immediately took action. A kind lady went above and beyond by personally assisting us in locating the scope we desired. Despite not having it in stock, her dedication and attentiveness were truly commendable. While the specific item we were looking for was not available, the professionalism and determination displayed by the staff overshadowed this setback. The genuine care and effort they invested in addressing our needs spoke volumes about their commitment to customer satisfaction. It was evident that they valued our time and business, which is a rare and highly appreciated trait in today's retail landscape. In the end, we found a suitable alternative and left the store with a sense of gratitude for the exceptional service we received. I firmly believe that Cabelas not only offers top-notch products but also values its customers' satisfaction above all else. Although our initial expectations were not fully met, the outstanding service and dedication demonstrated by the staff turned what could have been a disappointing experience into a memorable one. I highly recommend Cabelas to anyone in search of quality outdoor gear and equipment, as their commitment to customer service and satisfaction is truly remarkable. Our visit may not have gone exactly as planned, but the positive impression left by the staff's professionalism and dedication speaks volumes about the integrity of the company. Thank you, Cabelas, for setting a prime example of exceptional customer service in the retail industry.
T T B
109 days ago

Exemplary Customer Service and Quick Resolution

I had a recent experience with cabelas.com that left me feeling frustrated initially, but ultimately impressed by their customer service team. I placed an order online and, unfortunately, it did not arrive at the store for pickup after two weeks. In an effort to resolve the issue, I visited the store to purchase a similar item in person, only to find that they had the original item I had ordered online in stock. Despite the initial inconvenience, the store staff were extremely helpful in guiding me through the process of canceling the online order. Although I encountered some difficulties when attempting to cancel the online order through customer service, the representative eventually assured me that it would be taken care of. Despite this, I was charged for the online purchase that day. To my dismay, the item was then sent to the store after my request for cancellation. While this sequence of events was frustrating, I cannot commend the in-store staff enough for their assistance and understanding throughout the process. My frustration was quickly alleviated when I reached out to cabelas.com's customer service again to address the erroneous charges. Although it took some time, the customer service team was able to rectify the situation and ensure that I was not unfairly charged for the item I no longer wanted. Despite the initial hiccups, I must commend cabelas.com for their attentive and diligent customer service team. While my experience may not have been seamless, the swift resolution and supportive attitude of the in-store staff and the customer service representatives have ultimately left me with a positive view of the company. Thank you, cabelas.com, for your exemplary customer service and dedication to resolving issues promptly.
T T B
109 days ago

Exemplary Customer Service Experience at Cabelas

With excitement, I placed an online order on cabelas.com, eagerly awaiting the arrival of my selected item. However, after two weeks with no sign of my order at the store for pick-up, I visited the physical store for an alternate purchase. To my surprise, the item I had ordered online was readily available in-store. Despite the initial hiccup, the dedicated staff at Cabelas swiftly assisted me in navigating the situation. They informed me to contact customer service to cancel the online order. While the process seemed daunting, the representative I spoke with exhibited patience and professionalism, calming my concerns. Although there were delays in cancelling the order, I appreciated their efforts. To my dismay, I noticed a charge for the online purchase on my credit card that day. However, after reaching out to rectify the situation, the team promptly cancelled the order and expedited shipping it to the store, ensuring I was kept in the loop throughout the process. This experience highlighted to me the importance of great customer service. Despite the initial setbacks, Cabelas showcased their commitment to resolving issues and ensuring customer satisfaction. I left the store feeling grateful for their dedication and attentiveness, turning a potentially frustrating situation into a positive interaction. Thank you, Cabelas, for demonstrating excellence in customer care and service recovery.
J Janette
115 days ago

Disappointing Delivery Experience Turns Joyful Christmas into Stressful Chaos

As an online shopping enthusiast, I eagerly awaited my purchases from cabelas.com, only to be met with immense disappointment. Last year, my much-anticipated Christmas gifts failed to arrive on time, dampening the holiday spirit. Hoping for an improvement, I placed an order on November 25th this year, only to be let down once again when it hadn't even been shipped by December 8th. The lack of efficiency in their distribution system has truly surprised me, especially coming from a reputable retailer. The joy of giving has been overshadowed by stress and anxiety, as the prospect of late deliveries looms over my holiday plans. While my passion for online shopping remains unwavering, this experience has certainly discouraged me. I hope cabelas.com reevaluates its delivery processes, ensuring that future customers can enjoy the seamless and timely service they deserve. Despite these setbacks, I'm optimistic that my feedback will be heard and that cabelas.com will take the necessary steps to rectify these issues, restoring my faith in their brand.
H Hoosier Cyclist
115 days ago

Excellent website experience

I can't say enough about my experience with cabelas.com. From the first click to the final delivery, everything was seamless and hassle-free. Choosing the ship-to-store option was such a game-changer for me, and the fact that it's cost-free is just the cherry on top. I've never had any issues with delivery; it's always been prompt and reliable. One of the things that sets cabelas.com apart is their private label clothing. Not only is the quality of their clothing top-notch, but the sizing is consistent across the board. It's so refreshing to find a brand that I can trust to deliver on both style and fit. Overall, I highly recommend cabelas.com to anyone looking for a stress-free shopping experience and superior quality clothing. It's clear that they truly prioritize customer satisfaction, and I couldn't be happier with my purchases.

Introduction

Cabela's is a popular outdoor enthusiast's store that offers hunting, fishing, and camping equipment, apparel, and accessories. The company was founded in 1961 by Dick Cabela and has expanded to over 80 retail locations throughout North America, as well as an online store.

Pros and Cons

Pros:
  • Wide selection of hunting, fishing, and camping gear.
  • Quality products that are built to endure rugged outdoor conditions.
  • Competitive pricing and frequent sales and promotions.
  • Easy-to-navigate website with helpful filters and search functions.
  • Free shipping available on certain orders.
Cons:
  • Customer service can be slow to respond during peak seasons.
  • Limited selection of some product categories.

User Experience

Cabelas.com provides an accessible and user-friendly shopping experience. The homepage highlights new products, deals, and featured categories. The website also includes a search function and filter options to help users quickly find items. It allows customers to create and save their wish lists, as well as write reviews.

Pricing and Value for Money

Cabela's prices are generally competitive, and the company frequently offers sales and discounts. Additionally, the store has a price match guarantee where they will match a competitor's price to ensure that customers receive the best value for their money.

Alternatives

Other notable outdoor retailers include Bass Pro Shops, REI, and Backcountry. These stores also offer a similar range of products for outdoor enthusiasts.

Customer Service

Cabela's customer service team is available through phone and email during business hours. However, during peak seasons wait times can become lengthy. Nonetheless, the company provides an extensive FAQ and troubleshooting guide to help customers before reaching out to customer service representatives.

Product Quality and Selection

Cabela's offers a broad range of products for hunting, fishing, camping, and other outdoor activities. Their in-house brand, Cabela's, has built a reputation for quality products that are designed to handle rough outdoor conditions. The company also carries many well-known third-party brands, giving customers a range of options.

Website Usability

The Cabela's website is intuitively designed and user-friendly. The site includes a useful search function, filters, and sorting options to help customers find products easily. Customers can also create an account to save their information and track orders.

Returns and Exchanges

Cabela's offers both returns and exchanges with no hassles within 90 days of purchase, as long as items are in the original condition and are accompanied by a valid receipt. Clearance items, firearms, and ammunition have separate return policies.

Promotions and Discounts

Cabela's frequently offers promotions and discounts, including free shipping on qualifying orders, as well as occasional coupon codes.

Reputation

Cabela's has built a strong reputation over several decades and is known for its emphasis on quality and durability. The company has a loyal following of outdoor enthusiasts who enjoy their wide product range and knowledgeable staff.

Payment Options

Cabela's provides various payment methods, including credit and debit cards, PayPal, and gift cards. The website also includes a secure checkout process to safeguard customers' information.

Loyalty Programs

Cabela's offers a rewards program called CLUB, which provides discounts, reward points, and access to exclusive events, among other benefits.

Customer Reviews

Customers can leave reviews on each product page, which provides valuable feedback to potential buyers. Cabela's also curates reviews and includes them on each product page, providing customers with a well-rounded perspective on the product.

Community Involvement

Cabela's has a strong commitment to conservation and wildlife preservation. The company supports several conservation-oriented organizations and provides resources and education to help people enjoy outdoor activities while caring for the environment.

Shipping and Costs

Cabela?s shipping policy is transparent and customers can choose between standard or express shipping options. Shipping costs may vary based on the item's weight and location, with free shipping available on certain orders. Overall, cabelas.com is an excellent online retailer for outdoor enthusiasts that offers a range of quality products with competitive pricing and frequent sales. The website is designed to be user-friendly, and the customer service team is helpful and responsive. The company's commitment to conservation and community involvement further adds to its appeal and reputation as a reliable outdoor retailer.