Users Voice for Cabelas

88% users rated Terrible
2% users rated Poor
0% users rated Average
8% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Cabelas
Cabelas Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Cabelas Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 19 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 4.3 4.7 1.4 4.2 4.6
Nov 2022 5 2.4 4.2 1.1 2.8 4.2
Dec 2022 5 5 5 5 5 5
Jan 2023 1 1.7 3.3 1.3 3.4 3.6
Mar 2023 2 5 5 5 5 5
Line Chart for Rating of peer stores

cabelas.com

lookfantastic.com

patpat.com

dhgate.com

fragrancex.com

mahabis.com

Detailed Cabelas Review by

Introduction

Cabela's is a popular outdoor enthusiast's store that offers hunting, fishing, and camping equipment, apparel, and accessories. The company was founded in 1961 by Dick Cabela and has expanded to over 80 retail locations throughout North America, as well as an online store.

Pros and Cons

Pros:
  • Wide selection of hunting, fishing, and camping gear.
  • Quality products that are built to endure rugged outdoor conditions.
  • Competitive pricing and frequent sales and promotions.
  • Easy-to-navigate website with helpful filters and search functions.
  • Free shipping available on certain orders.
Cons:
  • Customer service can be slow to respond during peak seasons.
  • Limited selection of some product categories.

User Experience

Cabelas.com provides an accessible and user-friendly shopping experience. The homepage highlights new products, deals, and featured categories. The website also includes a search function and filter options to help users quickly find items. It allows customers to create and save their wish lists, as well as write reviews.

Pricing and Value for Money

Cabela's prices are generally competitive, and the company frequently offers sales and discounts. Additionally, the store has a price match guarantee where they will match a competitor's price to ensure that customers receive the best value for their money.

Alternatives

Other notable outdoor retailers include Bass Pro Shops, REI, and Backcountry. These stores also offer a similar range of products for outdoor enthusiasts.

Customer Service

Cabela's customer service team is available through phone and email during business hours. However, during peak seasons wait times can become lengthy. Nonetheless, the company provides an extensive FAQ and troubleshooting guide to help customers before reaching out to customer service representatives.

Product Quality and Selection

Cabela's offers a broad range of products for hunting, fishing, camping, and other outdoor activities. Their in-house brand, Cabela's, has built a reputation for quality products that are designed to handle rough outdoor conditions. The company also carries many well-known third-party brands, giving customers a range of options.

Website Usability

The Cabela's website is intuitively designed and user-friendly. The site includes a useful search function, filters, and sorting options to help customers find products easily. Customers can also create an account to save their information and track orders.

Returns and Exchanges

Cabela's offers both returns and exchanges with no hassles within 90 days of purchase, as long as items are in the original condition and are accompanied by a valid receipt. Clearance items, firearms, and ammunition have separate return policies.

Promotions and Discounts

Cabela's frequently offers promotions and discounts, including free shipping on qualifying orders, as well as occasional coupon codes.

Reputation

Cabela's has built a strong reputation over several decades and is known for its emphasis on quality and durability. The company has a loyal following of outdoor enthusiasts who enjoy their wide product range and knowledgeable staff.

Payment Options

Cabela's provides various payment methods, including credit and debit cards, PayPal, and gift cards. The website also includes a secure checkout process to safeguard customers' information.

Loyalty Programs

Cabela's offers a rewards program called CLUB, which provides discounts, reward points, and access to exclusive events, among other benefits.

Customer Reviews

Customers can leave reviews on each product page, which provides valuable feedback to potential buyers. Cabela's also curates reviews and includes them on each product page, providing customers with a well-rounded perspective on the product.

Community Involvement

Cabela's has a strong commitment to conservation and wildlife preservation. The company supports several conservation-oriented organizations and provides resources and education to help people enjoy outdoor activities while caring for the environment.

Shipping and Costs

Cabela’s shipping policy is transparent and customers can choose between standard or express shipping options. Shipping costs may vary based on the item's weight and location, with free shipping available on certain orders. Overall, cabelas.com is an excellent online retailer for outdoor enthusiasts that offers a range of quality products with competitive pricing and frequent sales. The website is designed to be user-friendly, and the customer service team is helpful and responsive. The company's commitment to conservation and community involvement further adds to its appeal and reputation as a reliable outdoor retailer.

Cabelas Recent User Reviews

User Rating

👤

Reviewer Name: Jessica Bird

Review Submission Date: 2022-12-30

Review Title: Went to the Santa’s workshop
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Went to the Santa’s workshop, the line was quick and everyone was friendly. My only complaint is the picture package they printed for me was the wrong kid, but they said I could come back for a redo. ?

👤

Reviewer Name: Jacqueline Teresa Malone

Review Submission Date: 2022-12-30

Review Title: Absolutely Horrible
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Absolutely Horrible, i placed an order Dec 1 and still have yet to receive it, they said it would be delivered December 28 but guess what still haven't gotten it, these were Christmas gifts and also for our very first grandbaby, never again will I order from Cabela's

👤

Reviewer Name: randy

Review Submission Date: 2022-12-08

Review Title: placed order 9 days ago got…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: placed order 9 days ago got comfirmation email right away nothing for tracking still 9 12days later called customer service and was on hold for 45 minutes to be told its probably still sitting in the warehouse.no kidding no solutions or timeline given .probably will never order from them again!!

👤

Reviewer Name: Wendell Walker

Review Submission Date: 2022-11-16

Review Title: Bad customer service billing department.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bad customer service. False charges on card for a late fee when in fact it was 3 weeks early. My bank confirmed it! I do not recommend their club card services.

👤

Reviewer Name: AG

Review Submission Date: 2022-11-10

Review Title: Nothing Shipped/arrived
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered a gift for my father birthday, with plenty of time. Emailed to follow up about the item and I got a "it will ship soon" reply. Two more emails & a month later I got a sorry we are out of stock thanks for your understanding. Terrible service. I wont order online again from them.

👤

Reviewer Name: Ronald R Danino

Review Submission Date: 2022-08-19

Review Title: I was in cabelas today and had the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was in cabelas today and had the pleasure of being waited on by C Gardenhour. He was very helpful in explaining my rewards program and his customer service was exceptional bar none! Because of people like Mr.Gardenhour I will continue to buy at cabelas deleware. ron d.

👤

Reviewer Name: Chris LePera

Review Submission Date: 2022-08-11

Review Title: Boots horrible
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Boots horrible. Sons boots the eyelets fell off first time wearing them. My boots a year old used them one hunting season and the treads fell off.

👤

Reviewer Name: Gordon P

Review Submission Date: 2022-08-03

Review Title: Extremely Frustrating Experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Extremely frustrating experience. Placed 5 items in cart- all showed available when selected. tried to check out- told I could no one item not available-so I edited cart removed item and had to start checkout all over, Same problem happened twice more so I gave up and cancelled entire planned order. who wants to come back????

👤

Reviewer Name: DARREN MITCHELL

Review Submission Date: 2022-06-16

Review Title: Purchased a firearm online for Store to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Purchased a firearm online for Store to Store ship. It has been 9 days now and was told it is shipping soon and when it does, it will be an additional 7-10 days. This is not the first time I've heard of this happening but the only time I have purchased one from them and the SAME THING HAPPENS. NEVER will order for a store to store ship order. Apparently it's too much for them

👤

Reviewer Name: Mik Ahren

Review Submission Date: 2022-05-05

Review Title: Sells defective items
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Sells defective items then it is up to the customer to hassle with the return. Unhelpful customer service.

Related Categories