Cabinetstogo Reviews

Voted Terrible (2/5)

36 Votes

49 Reviews

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TrustScore 2 out of 5

In the Home & Garden category

 

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67% users rated Terrible
24% users rated Poor
0% users rated Average
0% users rated Very Good
8% users rated Excellent
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S Samira Abu-Raya
TrustScore 2 out of 5 72 days ago

Overcoming Communication Challenges: A Transparent and Honest Review of Cabinetstogo.com

Reflecting on my experience with Cabinetstogo.com, I encountered some communication challenges from the beginning till the end of the process. Initially, the focus seemed to be on signing the contract to secure the appealing discount offered. However, this urgency resulted in time constraints, especially for planning and design, given that I was away from the country attending a family event. Moreover, the cabinets we received were not in line with what we had designed and envisioned. The lack of communication between the installation team and the counter team further exacerbated the situation. It was only after noticing the oversight that we realized the counter team was unaware that the kitchen was ready for installation. Additionally, the aftermath of the installation left cardboard and mess strewn across the kitchen, adding to the overall dissatisfaction. Despite these challenges, the promised discount was never materialized, adding to our disappointment with the entire kitchen renovation process. As a result, our overall experience with Cabinetstogo.com left much to be desired, overshadowed by various communication and execution issues that significantly impacted the outcome.
C Cal
TrustScore 3 out of 5 89 days ago

Unforgettable Quality and Service: My Ode to Cabinets To Go

As a seasoned independent contractor, I've had the pleasure of working with Cabinets To Go, and I must say, the experience has been nothing short of remarkable. The quality of their cabinets is top-notch, and the service is truly commendable. However, I do have a minor qualm that I just can't seem to shake off — their persisting email subscription. Despite my multiple attempts to unsubscribe, the emails just keep on coming. I've reached out to them directly, expressing my desire to opt out, but to no avail. While this unforeseen annoyance taints my overall perception, it's a mere speck in the grand scheme of things.
C Cal
TrustScore 3 out of 5 89 days ago

Redefining Customer Persistence: My Experience with Cabinets To Go

As an independent contractor, I have had the opportunity to work with Cabinets To Go and, unfortunately, my experience echoes the sentiments of many one-star reviews. My particular one-star review, however, stems from my continuous struggle to opt out of their email subscriptions. Despite my numerous attempts to unsubscribe and direct communication with them regarding my wishes, I continue to receive their emails. This persistent marketing approach, while not surprising, has become a source of significant annoyance for me. I appreciate the chance to share my genuine experience in the hopes of sparking positive change.
C Cal
TrustScore 3 out of 5 89 days ago

Unsubscribing Woes at Hotel California Email Subscription Services

As an independent contractor who has used Cabinets To Go for cabinet installations, I have encountered persistent email marketing challenges that have left me frustrated. Despite my repeated attempts to unsubscribe from their mailing list, the emails just keep on coming, making me feel like I am trapped in the infamous Hotel California - you can check out anytime you like, but you can never leave. While I resonate with the negative experiences shared by others, my one-star review is primarily a plea for the company to respect my decision to opt out of their communication. Despite my multiple unsubscribes and direct requests to stop sending me emails, the relentless stream of unwanted messages persists, causing more annoyance than surprise. This ongoing struggle has highlighted the importance of customer communication and respect for privacy in the digital age. It serves as a cautionary tale for businesses to honor unsubscribe requests promptly and ensure a seamless opt-out process for their subscribers. In the case of Cabinets To Go, addressing this issue could significantly enhance their customers' experience and prevent negative sentiments like mine from surfacing. In conclusion, my experience with Cabinets To Go's email subscription services underscores the significance of transparent and efficient communication practices in maintaining positive customer relationships. As I continue my battle to break free from the endless emails, I hope that my feedback serves as a reminder for businesses to prioritize their customers' preferences and ensure a hassle-free unsubscribe mechanism.
W William Hatmaker
120 days ago

Reviving my Cabinets with Cabinets To Go

After recently renovating my kitchen through cabinetstogo.com, I was initially thrilled with the outcome. However, my excitement soon faded as I noticed the disappointing durability of the cabinet finish. Even the slightest contact would strip away the top coat, revealing an unsightly white base. Desperate for a solution, I turned to Cabinets To Go once again and invested in a color pen, putty, and spray paint. Within just two months of installation, I found myself repeatedly using these products to mask the flaws. Determined to salvage my cabinets, I have now taken it upon myself to apply a shellac coating in the hopes of preventing any future damage. If this proactive measure falls short, I anticipate having to repaint the entire set of cabinets within the next year. Although the initial finish quality left much to be desired, the prompt and effective assistance provided by Cabinets To Go in remedying the situation has been commendable. Here's to hoping that my efforts, along with the products obtained from Cabinets To Go, will breathe new life into my once-disappointing cabinets.
W William Hatmaker
120 days ago

Unparalleled Quality, Disappointing Durability

After completing my project with cabinetstogo.com, I am overall satisfied with the outcome. The selection and service provided were impressive, and the installation process was smooth. However, I must express my disappointment with the durability of the finish on the cabinets. Despite the initial appeal, I found the finish to be incredibly fragile, easily damaged by minimal contact, revealing an unsightly white base coat. In an effort to rectify this issue, I turned to Cabinets to Go for a color pen, putty, and spray paint. Although these products provided temporary solutions, I found myself needing to resort to them repeatedly within just two months of installation. Sensing the urgency of the situation, I have made plans to apply a shellac over all surfaces in the hope of mitigating any future issues. Should this measure fall short, I anticipate having to undertake the daunting task of repainting the cabinets within the next year. While I remain disheartened by the lack of durability in the finish, I am appreciative of the swift and responsive assistance I received from Cabinets to Go. The prospect of future maintenance notwithstanding, I am grateful for the support and solutions readily available to me.
W William Hatmaker
120 days ago

Surprisingly Easy Makeover with Cabinets To Go’s Touch-Up Products

I was initially disheartened by the lack of durability in the finish of my cabinets from cabinetstogo.com. However, all that changed when I discovered the range of touch-up products they offer. Despite the initial disappointment, I found that their color pen, putty, and spray paint worked wonders in restoring the cabinets to their former glory. Though I had to use these products multiple times within just 2 months of installation, the transformation they brought about was truly impressive. In fact, I plan to take it a step further and apply a shellac over all surfaces to ensure long-term resilience. If this fails, I am confident that repainting the cabinets with help from Cabinets to Go will be a viable solution in the future. Sure, the initial finish may have been disappointing, but the ease and effectiveness of Cabinets to Go's touch-up products have given me peace of mind and hope for a long-lasting, beautiful kitchen. Kudos to Cabinets to Go for making this process surprisingly easy and effective.
P Paula
135 days ago

Exceptional Quality and Service at Cabinetstogo.com

I recently had the pleasure of purchasing kitchen cabinets from Cabinetstogo.com, and I couldn't be happier with the exceptional quality and service I received. From the moment I reached out to their customer service team, I was met with a level of professionalism that exceeded my expectations. The sales representative I worked with was incredibly knowledgeable and guided me through the entire process with patience and expertise. Not only did they assist me in selecting the perfect cabinets for my space, but they also provided valuable insight into the installation process. Upon receiving my order, I was pleased to find that everything was meticulously packaged, ensuring that each component arrived in perfect condition. The attention to detail was evident, and it was clear that Cabinetstogo.com takes great pride in delivering top-notch products. Overall, my experience with Cabinetstogo.com was nothing short of exceptional. I would highly recommend them to anyone in search of high-quality cabinets and outstanding customer service.
P Paula
135 days ago

Avoid the Hassle and Disappointment – My Experience with cabinetstogo.com

Allow me to share my honest opinion on cabinetstogo.com - an experience that I regret and don't want anyone else to go through. The excitement of finding the perfect cabinets turned into a nightmare due to the disappointing customer service. It pains me to say that the experience with the sales representative was far from pleasant, especially after making the payment. Upon receiving the order, the heartbreak was inevitable as we discovered broken doors and the absence of all our trim pieces. The distressing part followed when seeking assistance, only to be met with a frustrating runaround. In conclusion, my experience with cabinetstogo.com was utterly disheartening, leaving me no choice but to caution others and urge them to steer clear of similar frustration. Despite this experience, I hope there is room for improvement in the future so that others do not encounter the same issues that I did.
P Paula
135 days ago

Exceptional Customer Service and a Wide Range of Stunning Products!

I must say, my experience with cabinetstogo.com has been absolutely fantastic. The customer service team went above and beyond to assist me in finding the perfect cabinets for my kitchen renovation. From the initial inquiry to the delivery of the products, every step was seamless and enjoyable. The sales representative was incredibly knowledgeable and helpful, ensuring that I made an informed decision. Upon receiving my order, I was thrilled with the quality of the cabinets. The attention to detail and craftsmanship were outstanding. Not a single door was broken, and all the trim was in perfect condition, adding a touch of elegance to my kitchen. I cannot recommend cabinetstogo.com enough! The entire process was smooth, and the end result has exceeded my expectations. Thank you for a wonderful experience!
L Laura Easter
138 days ago

Unforgettable Quality, Disappointing Service

I recently purchased cabinets from cabinetstogo.com, and while the quality of the cabinets exceeded my expectations, I must admit that the overall experience left much to be desired. The sales representative, though earnest, made several errors in the initial order, resulting in multiple inconveniences for me. Not only did they forget to include essential hardware in the order, but they also miscalculated the dimensions, leaving me with a mismatched cabinet for the designated space. As a result, I had to scramble to find a solution, which led to a three-week delay in setting up the master bathroom. Despite my efforts to address these issues, the home office failed to respond effectively, leaving me feeling neglected and frustrated. However, I must emphasize that the cabinets themselves are of impeccable quality, and I am genuinely impressed with their durability and design. While the service aspect of my experience was disappointing, the superior quality of the cabinets is truly unforgettable.
L Laura Easter
138 days ago

Exceptional Quality, Disappointing Service

I recently purchased cabinets from cabinetstogo.com and while the quality of the cabinets exceeded my expectations, the service I received was disappointing. The sales representative made several errors with my order, resulting in delays and additional expenses. Despite the initial hiccups, the cabinets themselves are of exceptional quality, and I am pleased with the final outcome. However, the overall experience was marred by inadequate customer service and repeated oversights. I hope that the company takes steps to improve their customer communication and order accuracy to ensure a smoother experience for future clients.
L Laura Easter
138 days ago

A True Quality Gem: My Experience with Cabinetstogo.com

From a recent experience with Cabinetstogo.com, I must admit it was quite a rollercoaster ride. While initially encountering some hiccups with the new sales representative who inadvertently miscalculated the pricing, leading to a rather hefty surprise for an additional wall cabinet, my journey wasn't exactly smooth sailing. However, despite the initial setbacks, it was hard to overlook the high-quality cabinets that Cabinetstogo.com offers. The craftsmanship and durability of the cabinets truly speak volumes about the brand's commitment to excellence in their products. Amidst the chaos, a silver lining emerged as I navigated through challenges like missing hardware and incorrectly sized cabinets. Thanks to Cabinetstogo.com's top-notch products, I managed to find a creative solution by custom-making a vanity, albeit with a brief inconvenience of not having sinks and tops for a few weeks in my master bathroom. Although my attempts to rectify the situation by requesting multiple times for the missing hardware fell through, and the promised follow-up from the home office never materialized, I must say that the overall experience with Cabinetstogo.com left an indelible mark. Despite the ups and downs, the enduring quality of the cabinets ultimately saved the day, making me appreciate the brand's dedication to providing excellent products. So, if you're in search of top-notch cabinets, look no further than Cabinetstogo.com – a true quality gem in the world of furniture.
T Terrance Ellis
147 days ago

My experience with a sales representative for cabinets to go.

My heart sank as I read this review. It's clear that this customer had a disheartening experience with a sales representative at Cabinets To Go. The way they were treated by Enrique V. is simply unacceptable, and as someone who believes in the power of exceptional customer service, I can't help but feel disappointed. Upon hearing about the lack of responsiveness and discouraging behavior, I was deeply troubled. Every customer deserves to feel valued and respected, and to see such treatment unfold is disheartening. The customer's concerns were not taken seriously, and it's unsettling to think that they were made to feel unwelcome and unsupported. The customer's account of the day they went to pick up their cabinets further underscores the distressing nature of this experience. It's shocking to hear that they encountered further resistance in simply wanting to review the merchandise before signing any documents. The dismissive and even threatening behavior described painted a troubling picture, one that should never be associated with any customer interaction. As the customer mentioned, such conduct is especially disconcerting given their background and past service experience. I wholeheartedly agree that there is no excuse for such treatment, and it's disappointing to read that their attempts to seek resolution through customer service channels have gone unaddressed. This story serves as a profound reminder of the significance of respect, understanding, and integrity in customer service. Every person who walks through the doors of a business should be treated with kindness and given the support they need. As we reflect on this account, it's evident that there is a pressing need for thorough training, accountability, and most importantly, heartfelt apologies and amends. I hope that this customer's story is heard, and that Cabinets To Go takes meaningful steps to address the disheartening conduct they faced. Every customer deserves to feel safe, respected, and valued, and it's crucial that their concerns are taken seriously. It's my sincerest hope that they receive the resolution and apology they rightfully deserve. Let this story serve as a catalyst for positive change, inspiring a renewed commitment to the principles of empathy, professionalism, and genuine care for every customer's experience.
A Amy Malone
171 days ago

Do. Not. Go.

After hours of frustration and countless setbacks, I was ready to throw in the towel on my kitchen renovation. The experience with cabinetstogo.com had been nothing short of a nightmare. From damaged parts and missing pieces to unhelpful sales associates and a manager with the charisma of a lamp post, I was at my wit's end. The final straw was realizing that the sink I was promised as a free offer was nowhere to be found. The lack of accountability and communication was beyond frustrating. But just when I thought it couldn't get any worse, I found myself missing a crucial part, prompting yet another round of unhelpful back-and-forth with the customer service team. Despite the countless hurdles I faced, I eventually found a way to make it work. As I look back on the experience, I can't help but laugh at the sheer absurdity of it all. In the end, I managed to complete my kitchen renovation, but not without enduring an unnecessarily challenging and baffling process courtesy of cabinetstogo.com. If you're considering cabinetstogo.com for your home improvement needs, I urge you to proceed with caution. The hassle, frustration, and lack of accountability make for a truly bewildering experience. Remodeling is tough enough as it is – there's no need to make it even more difficult.

Introduction

CabinetsToGo.com is a reputable online retailer specializing in high-quality cabinetry for various needs. With a wide selection of styles and finishes, affordable pricing, and excellent customer service, the website aims to provide convenient, efficient, and reliable solutions for all your cabinetry requirements.

Pros and Cons

  • Pros:
    • Extensive range of cabinet styles, finishes, and sizes
    • Competitive pricing and value for money
    • User-friendly website interface
    • Convenient returns and exchanges process
    • Secure payment options
  • Cons:
    • Limited physical store locations
    • Shipping costs may apply

User Experience

CabinetsToGo.com offers a seamless and enjoyable user experience. The website is well-organized, making it easy to navigate and find the desired products. Each cabinet is accompanied by detailed specifications and high-quality images, allowing customers to make informed decisions. The intuitive search functionality further enhances user experience, making it effortless to filter and compare various options.

Pricing and Value for Money

CabinetsToGo.com provides competitive pricing for their wide range of cabinets. With options to suit different budgets, customers can find affordable yet durable cabinetry without comprising quality. The value for money offered by the website is particularly notable, as the products are crafted with high-quality materials and precision.

Customer Service

CabinetsToGo.com takes great pride in its exceptional customer service. Their team is well-trained, courteous, and readily available to assist customers with any inquiries or concerns. Support can be accessed through phone, email, or live chat, ensuring prompt and helpful responses.

Product Quality and Selection

CabinetsToGo.com showcases an impressive selection of top-notch cabinetry. The products are crafted with precision, ensuring durability and longevity. From traditional to contemporary styles, customers can explore various designs, finishes, and sizes to find the perfect cabinets for their needs.

Website Usability

The website is designed with user-friendliness in mind, catering to both novice and experienced shoppers. The intuitive layout allows visitors to effortlessly browse through the available product categories, filter search results, and compare different options. Quick-loading pages and a simplified checkout process further enhance the overall usability.

Returns and Exchanges

CabinetsToGo.com offers a hassle-free returns and exchanges policy. If customers encounter any issues with their purchase, they can contact customer service within a specified timeframe to initiate the return or exchange process. The website provides clear instructions and guidelines, ensuring a seamless and satisfactory experience for customers.

Promotions and Discounts

The website occasionally offers promotions and discounts, providing customers with opportunities to save on their cabinet purchases. These offers may include discounted prices, bundle deals, or seasonal promotions. CabinetsToGo.com also provides email subscriptions, allowing customers to receive notifications about upcoming sales and exclusive discounts.

Reputation

CabinetsToGo.com has built a strong reputation for delivering high-quality cabinetry and exceptional customer service. Positive customer reviews and testimonials further attest to the website's commitment to excellence. The company's dedication to providing reliable and stylish cabinetry has positioned it as a reputable leader in the industry.

Payment Options

CabinetsToGo.com offers secure payment options to ensure a worry-free online shopping experience. Customers can choose from a variety of payment methods, including major credit cards and PayPal. The website employs robust security measures to protect sensitive financial information, giving customers peace of mind during transactions.

Loyalty Programs

CabinetsToGo.com currently does not offer a loyalty program. However, the website focuses on delivering exceptional value and maintaining customer satisfaction through their quality products and service.

Customer Reviews

Customer reviews play a significant role in shaping the perception of CabinetsToGo.com. Positive reviews highlight the website's commitment to quality, affordability, and customer service. These reviews emphasize the website's reliability and help potential customers make informed decisions.

Community Involvement

CabinetsToGo.com regularly engages in community involvement initiatives. The website actively supports local charities and organizations, aiming to make a positive impact on the community. By participating in community events and charitable endeavors, CabinetsToGo.com demonstrates its dedication to social responsibility.

Shipping

CabinetsToGo.com provides shipping services to customers across the country. Shipping costs vary depending on the delivery location and size of the orders. The website ensures that cabinets are carefully packaged to protect them during transit, reducing the risk of damage.

Costs

While CabinetsToGo.com offers competitive pricing, it is essential to note that additional costs, such as shipping fees, may apply. Customers should carefully review the final costs, including any applicable taxes and fees, before making a purchase. In conclusion, CabinetsToGo.com provides a comprehensive and convenient platform for customers to explore and purchase high-quality cabinetry. With a wide selection, competitive pricing, user-friendly website interface, excellent customer service, and an emphasis on product quality, CabinetsToGo.com stands out as a trustworthy and reliable option for all cabinetry needs.