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Café Coffee Day has been a popular brand in India for more than two decades. From launching its first store in Bangalore, the country's IT capital, in 1996 to expanding across the nation, CCD offers a unique blend of global coffee flavors, comfortable ambiance, and quick bites. With the launch of its online store,, the brand aims to cater to the changing preferences of today's consumers.

Pros and Cons

The biggest advantage of is convenience. CCD lovers need not step out of their homes or offices to enjoy their favorite beverages and food items. Customers can browse through the extensive menu and select items that suit their tastes and requirements. However, the disadvantage is that the online store may not provide the same experience as visiting a CCD outlet in person.

User Experience

On, customers can choose from a wide range of hot and cold beverages, snacks, and combos. The website is well-organized and easy to navigate, with detailed descriptions and images of each item. Customers can pay through various modes, including online payment and cash on delivery.

Pricing and Value for Money

The prices of items on are reasonable and competitive, and customers can also avail of discounts and offers. The value for money aspect depends on the customer's preferences and budget.


Café Coffee Day competes with other coffee chains like Starbucks, Costa Coffee, and Barista. However, each brand has its unique offerings and customer base.

Customer Service

CCD has a customer support team that is available through email and phone to handle queries, complaints, and feedback from customers. The brand is committed to providing a pleasant and hassle-free online shopping experience.

Product Quality and Selection

CCD prides itself on using high-quality ingredients and making fresh beverages and food items. The online store offers a vast selection of options ranging from classic coffees to fusion beverages and snacks.

Website Usability

The website's user interface is user-friendly, with a clean layout, responsive design, and easy checkout process. Customers can quickly find what they are looking for and complete their purchase within minutes.

Returns and Exchanges

CCD allows for returns and exchanges of items that are damaged or not as described on the website. Customers must reach out to the customer support team within 24 hours of receiving the order.

Promotions and Discounts

CCD regularly offers promotions and discounts on its online store, including value combos and cashback offers. Customers can stay updated on these offers by subscribing to the brand's newsletter or following it on social media.


CCD has established a strong reputation in India for serving high-quality coffee and providing a comfortable ambiance for customers to relax and unwind. The brand has been recognized by various industry awards and accolades.

Payment Options

CCD accepts multiple payment options, including credit and debit cards, net banking, mobile wallets, and cash on delivery. The website uses secure payment gateways to ensure safe transactions.

Loyalty Programs

CCD has a loyalty program called Coffee Day Rewards, where customers can earn points for every purchase they make online or at the physical outlets. The points can be redeemed for discounts, freebies, and exclusive offers.

Customer Reviews

Customers can leave reviews and ratings for the products they purchase on These reviews help other customers make an informed decision while purchasing items.

Community Involvement

CCD is involved in various initiatives that promote sustainable and ethical business practices. The brand has partnered with farmers for coffee sourcing and runs various CSR programs to support education, healthcare, and disaster relief efforts.

Shipping and Costs

CCD delivers to most locations in India, and the shipping charges vary based on the order value and location. Customers can track their orders and receive updates on the delivery status. CCD strives to ensure timely and safe deliveries. In conclusion, is a robust online store that offers high-quality coffee and food items, excellent customer service, and competitive pricing. While the online store may not provide the same experience as visiting a physical outlet, it caters to the changing needs and preferences of customers. The brand's commitment to sustainability and ethical practices makes it stand out in the highly competitive coffee market in India.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...