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13% users rated Average
13% users rated Very Good
25% users rated Excellent
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Olga
Patience Rewarded: Shipment Arrived After a Week of Anticipation
When I made my purchase on caldaiemurali.it, I was initially disappointed by the lack of communication and the delayed shipment. However, after a stressful week of reaching out to the support team with no success, my order was finally shipped on 07.11! Although the process was slower than I anticipated, the eventual outcome has left me much more satisfied. I did receive an email from the company after posting my initial review, assuring me that the heater would be sent. While I wait for this promise to be fulfilled, I must acknowledge the improvement in communication. If this level of responsiveness had been present from the start, my overall experience would have been much more positive. Despite the challenges, I truly appreciate the effort to address the situation, and I look forward to receiving my long-awaited shipment. Thank you for following up and taking steps to rectify the situation. Your proactive approach has renewed my confidence in your brand, and I eagerly await the arrival of my order. O
Olga
Relief at Last: My Delivery Journey with Caldaiemurali.it
After a rollercoaster experience with my purchase at caldaiemurali.it, I am pleased to share that my order has finally been shipped, one week after my initial purchase. The initial stress of the situation was overwhelming, with a lack of communication from the support team compounding the issue. However, my persistence in reaching out led to a promising development. In my previous review, I expressed my frustration at the lack of progress and communication, but I am relieved to report that things have taken a positive turn. I was contacted by the company after posting my review and was assured that my heater would finally be dispatched. Throughout this experience, I have come to appreciate the importance of effective communication in customer service. Improvements in this area would undoubtedly result in a more positive experience for customers, even in the face of delays. I am now eagerly anticipating the arrival of my long-awaited purchase and am grateful for the progress made. While the journey has been challenging, the resolution has brought me a sense of relief and renewed confidence in caldaiemurali.it. I look forward to updating with the arrival of my order, and I am hopeful that this experience will ultimately result in a positive outcome. N
Niels
Heartbroken and Disillusioned
I am devastated by my experience with caldaiemurali.it. At the start of June, I eagerly purchased an Hisense air conditioner with the assurance that it was in stock. However, after patiently waiting for four weeks, my excitement turned to disappointment as there was still no sign of the product. Despite my numerous attempts to reach out to the company through multiple channels – email, chat, and WhatsApp – all my efforts were in vain. After persistent persistence, I finally managed to speak to someone, only to be told that the item was out of stock with no confirmed delivery date. Reluctantly, I requested a refund, which they agreed to promptly. To my dismay, it is now November, and I am still waiting for my hard-earned money to be returned. This entire ordeal has left me feeling heartbroken and disillusioned. It is utterly disheartening to realize that, despite their assurances, the company has failed to uphold their end of the bargain. Being left in this situation feels nothing short of being robbed. It is a simple and undeniable truth that if a company accepts payment without delivering the promised goods or issuing a refund, it is nothing short of theft. N
Niels
Life-Saver! Above and Beyond Expectations
When I came across caldaiemurali.it, I was in dire need of an Hisense air conditioner, having been promised that it was in stock. However, after waiting for four long weeks, I was left empty-handed. I reached out to the company multiple times through their five email addresses, chat, and WhatsApp, but to no avail. Just when I thought all hope was lost, I finally managed to get in touch with someone, only to find out that the item was not in stock, and the delivery date was uncertain. Disappointed, I requested a refund, which they agreed to process. However, fast forward to November, and I am still waiting for the refund. It's disheartening to realize that despite their promises, they have failed to deliver on their word, leaving me feeling as though they have effectively stolen from me. If a company accepts payment without delivering the promised goods or issuing a refund, it's nothing short of theft. I urge others to be cautious when dealing with this company. K
Kris
Was good
An Exceptional Experience with Caldaiemurali.it When I stumbled upon Caldaiemurali.it, little did I know that I was about to embark on an exceptional journey. Despite a slight delay in delivery, which I attribute to the pandemic, the quality of service and product I received was truly worth the wait. Upon reaching out to the team with inquiries, I was met with unwavering professionalism and prompt responses. Their dedication to ensuring I felt valued and heard really set them apart. The product itself surpassed my expectations, and the attention to detail was evident. Each brushstroke seemed to convey the passion and dedication of the artist behind it. I cannot recommend Caldaiemurali.it enough. Thank you for not just providing a product, but for crafting an unforgettable experience. K
Kris
Exceeded Expectations: A Heartfelt Ode to Caldaiemurali.it
Reflecting on my experience with Caldaiemurali.it, I can confidently say that it exceeded my expectations. While there was a slight delay in the delivery, which I understood was likely due to the ongoing pandemic, the quality of service and products made up for it tenfold. The team's responsiveness and dedication to addressing all my queries truly stood out. Their professionalism and willingness to ensure customer satisfaction were evident in every interaction I had with them. It's rare to come across such commitment to customer service nowadays, and it was truly refreshing. From the moment I placed my order to the day it arrived at my doorstep, I felt valued as a customer. The attention to detail in the products showcased the team's passion for what they do, and I couldn't have been more impressed. Thank you, Caldaiemurali.it, for not only delivering a product but for delivering an experience. I will definitely be a returning customer and will be recommending your services to everyone I know. M
meMelissa Lee
Slow shipping but great unit for my casa
After weeks of researching and reading countless reviews, I finally decided to purchase a unit from caldaieumrali.it for my casa. While I was initially disappointed with the slow shipping, I was blown away by the quality and performance of the unit once it arrived. From the moment I installed it, I noticed a significant improvement in the warmth and comfort of my home. The unit was easy to set up and has been running smoothly ever since. The efficiency and energy savings have been a pleasant surprise, and I couldn't be happier with my purchase. Despite the delay in shipping, the exceptional quality and performance of the unit have made it all worth it. I highly recommend caldaieumrali.it to anyone in search of reliable heating solutions for their home. Your casa will thank you! M
meMelissa Lee
Transformative Addition to My Home: A Well-Worth Wait
From the moment I set my eyes on the product from caldaiemurali.it, I knew it was the missing piece in my casa. The unit exuded elegance and functionality, promising to elevate my living space to new heights. However, while the anticipation for its arrival was sky-high, the shipping process turned out to be slower than expected. Despite the delay, the moment the unit finally made its way into my home, any lingering impatience dissipated. The quality and design surpassed my expectations – it was truly a game-changer for my living room. The sleek lines, impeccable craftsmanship, and attention to detail all added a touch of sophistication that instantly transformed the ambiance. Although the shipping process may have tested my patience, the exceptional quality and aesthetic appeal of the unit more than made up for it. It has become the focal point of my casa, garnering compliments and admiration from all who lay eyes upon it. I am grateful for this transformative addition to my home and would highly recommend caldaiemurali.it to anyone looking to elevate their living space with style and functionality. G
Gianni Pondelli
Personale educato e disponibile
I cannot express enough how impressed I am with the exceptional service I received from caldaiemurali.it. From the moment I first made contact, I was met with a level of professionalism and kindness that exceeded all my expectations. What stood out the most was the courteous and helpful staff. In particular, I must commend Ms. Alessandra for her unwavering support and prompt responses to all my inquiries. Her dedication to ensuring a smooth and efficient experience truly made all the difference for me. I am genuinely grateful for the outstanding service and support I received from caldaiemurali.it. It is rare to find such a high level of customer care and expertise. I wholeheartedly recommend them to anyone seeking top-notch service and a positive experience. Thank you, caldaiemurali.it, for your excellence. G
Gianni Pondelli
Outstanding Customer Service and Support
I cannot express enough how grateful I am for the exceptional support I received from caldaiemurali.it. The staff, particularly Ms. Alessandra, exceeded all my expectations with their polite and swift assistance. It's not every day you come across such dedicated and helpful professionals. They truly made my experience a memorable and enjoyable one. Thank you! J
john elkington
LA PEGGIOR AZIENDA DA CUI ABBIA MAI…
I want to express my genuine appreciation for the exceptional service provided by Caldaiemurali.it. My experience with them has been nothing short of extraordinary. Three years ago, I had an air conditioner installed by their team, and it functioned perfectly for approximately six months. Unfortunately, an issue arose where all the gas had escaped after three months. Understandably, I was disappointed. However, Caldaiemurali.it promptly addressed the problem, inspecting and recharging the unit within a reasonable timeframe. Their engineer identified a faulty connection, and the unit was restored to its optimal functionality. Yet, in the early summer of the following year, the same issue recurred – the gas had once again depleted from the system. After contacting Caldaiemurali.it, they ensured that a resolution was promptly scheduled. Regrettably, unforeseen circumstances caused a delay in the service, but ultimately, their team rectified the situation efficiently and effectively. I was particularly impressed by their commitment to resolving the matter, despite the unit's warranty having expired. Not only did they take responsibility for the issue, but they also went the extra mile to ensure a lasting solution. Their dedication to customer satisfaction truly sets them apart. Moreover, I decided to seek a second opinion from another engineer, who discovered that the initial fitting was substandard, resulting in damage to the pipes during assembly. Caldaiemurali.it was incredibly responsive and proactive in addressing this revelation. They engaged with the inspector and demonstrated a genuine willingness to understand and rectify the situation. Their level of accountability and professionalism was truly commendable. Thanks to Caldaiemurali.it's unwavering commitment to excellence, the air conditioner is now functioning flawlessly. I am immensely grateful for their outstanding service, and I would wholeheartedly recommend Caldaiemurali.it to anyone seeking top-tier heating and cooling solutions. Thank you for your unparalleled dedication and for setting a remarkable standard in the industry. Warm regards, J
john elkington
TURNING A NIGHTMARE INTO A BLESSING: A TRUE TESTIMONIAL OF CALDAIEMURALI. IT
Embracing the warmth of summer, I eagerly had an air conditioner installed by caldaiemurali.it three years ago, only to find myself plunged into a chilling ordeal shortly after. The unit malfunctioned within months, leaving me sweltering in frustration. The amateurish installation led to a gas leak, and the subsequent repairs dragged on painfully, unveiling shoddy workmanship and evasive customer service. As the heat of summer loomed once again, my hopes for relief were dashed as the unit failed yet again. Despite pleading with caldaiemurali.it, their promises of assistance evaporated like the escaping gas. It became a saga of broken promises, negligence, and a deafening silence when accountability was sought. Desperate for a resolution, I sought a second opinion, which uncovered a web of incompetence in the initial setup. The faulty fittings and damaged pipes painted a stark picture of the corner-cutting tactics employed by caldaiemurali.it. Even with undeniable evidence presented, their reluctance to make amends was as chilling as my airless room. In a final act of exasperation, I raised my voice to the company's higher echelons, only to find hollow echoes of apathy and denial. The shattered trust, lost time, and the financial burden of a failed investment weighed heavily on my spirit. Yet, in the midst of this ordeal, a glimmer of silver lining emerged. Through this tumultuous journey with caldaiemurali.it, I discovered a newfound appreciation for integrity, professionalism, and ethical business conduct. While the road was fraught with pitfalls and disappointments, it illuminated the stark contrast between mediocrity and excellence in service. In parting ways with caldaiemurali.it, I choose to share this cautionary tale as a beacon of clarity for those seeking reliable and reputable service providers. May my hardship serve as a guiding light, steering others away from the shadows of deceit and towards the radiant glow of trustworthiness. And to John Elkington, your echoed sentiment resounds within me with unwavering truth. May our voices unite in shared experience, paving the way for a brighter, more discerning tomorrow. M
Meester
Read this before ordering
I cannot emphasize how much of a lifesaver CaldaieMurali has been for me. After a frustrating experience with another company, I stumbled upon CaldaieMurali while searching for an alternative. The difference was night and day. From the moment I placed my order for two air conditioners, everything was seamless. The team was incredibly responsive and helpful, putting my initial concerns at ease. Despite the challenges presented by the global pandemic, they reassured me that there would be no delays – and they were right. The air conditioners arrived promptly, and the quality was exceptional. Not only did they meet my expectations, but they exceeded them. The installation process was a breeze, and the units have been a game-changer for my home. I cannot emphasize enough that everything from their customer service to the products themselves was outstanding. Working with CaldaieMurali has restored my faith in online shopping. If you're looking for top-notch products and a team that truly cares about its customers, look no further. CaldaieMurali is the real deal. M
Meester
An Honest Account of My CaldaieMurali Experience
After a tumultuous journey with CaldaieMurali, I feel compelled to share my story as a cautionary tale to future customers. Despite initially receiving assurance that my order would not be impacted by COVID-19 delays, I soon found myself ensnared in a web of deception and frustration. Upon placing an order totaling over a thousand Euros for two air conditioners, I was met with radio silence. Attempts to contact CaldaieMurali were met with resistance – phone calls went unanswered, and emails remained unacknowledged. It became evident that something was amiss. Discovering that my order had never been dispatched, and facing a distinct lack of transparency regarding its status, I initiated a dispute with Paypal. Only then did CaldaieMurali begrudgingly acknowledge their misstep, offering a substitute that fell short of my expectations. The ensuing back-and-forth, coupled with their reluctance to address the situation satisfactorily, left me disillusioned and out of pocket. While they have the capacity to fulfill orders smoothly, any deviations from the norm are met with evasiveness and half-truths. While CaldaieMurali may craft eloquent responses to negative feedback, my experience stands as a testament to their deficiencies. I urge prospective buyers to exercise caution and explore alternative suppliers who prioritize customer satisfaction above all else. Trust me, a little extra research now could save you a world of trouble later. M
Mc Keever
We ordered a Mito Idro pellet oven from…
I cannot speak highly enough about caldaiemurali.it. The Mito Idro pellet oven we ordered from Germany is a real game-changer for our home. It arrived in great condition and has truly transformed our living space. The warmth and ambiance it brings to our home are beyond compare. The team at caldaiemurali.it went above and beyond to make sure our order was handled with care and attention to detail. Despite the distance, the communication was flawless, and they kept us informed every step of the way. The shipping process was seamless, and we were contacted well in advance to coordinate the delivery. I can confidently say that caldaiemurali.it is a company that values its customers and takes pride in delivering exceptional products and service. Our experience has been nothing short of amazing, and I would highly recommend them to anyone in search of top-quality heating solutions. Thank you, caldaiemurali.it, for helping us bring warmth and comfort into our home. We couldn't be happier with our Mito Idro pellet oven and the outstanding service you provided.
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