Users Voice for Callawaygolf

23% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
77% users rated Excellent
Pie Chart Review Representation for Callawaygolf
Callawaygolf Overall rating
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Review article published on: 08 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 3.6 2.5 4.7 4.3 4.7
Nov 2022 5 5 3 3.8 2.4 4.2
Dec 2022 5 1.8 5 5 5 5
Jan 2023 5 5 1.8 4.2 1.7 3.3
Mar 2023 5 3.4 5 5 5 5
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Detailed Callawaygolf Review by

Introduction

Callaway Golf is a leading manufacturer of golf equipment, accessories, and apparel, catering to golfers of all skill levels. The company's website, callawaygolf.com, is a one-stop shop for everything golf-related. Here, customers can browse products, learn about the latest technology, and discover tips and tricks to improve their game.

Pros and Cons

Pros:
  • Wide range of high-quality golf products
  • Easy-to-navigate website
  • Free shipping on orders over $50
  • Excellent customer service
Cons:
  • Products may be pricey compared to competitors
  • No loyalty program for frequent shoppers

User Experience

Callaway Golf's website has a clean and intuitive design, making it easy for customers to find what they need. The search function is efficient, allowing users to quickly find specific products or categories. The website also offers plenty of information on new products and technology, which can be useful for avid golfers.

Pricing and Value for Money

Callaway Golf's products can be pricier than competitors, but the value for money is excellent. The company's commitment to technology and innovation means that its products are of the highest quality and designed to improve players' performance.

Alternatives

There are several other online golf retailers, including Golf Galaxy, PGA Tour Superstore, and Dick's Sporting Goods. However, Callaway Golf's commitment to technology and innovation makes it stand out from the competition.

Customer Service

Callaway Golf's customer service is exemplary. The company offers a 30-day return policy on most products, and its customer support team is friendly, knowledgeable, and responsive to customer needs.

Product Quality and Selection

Callaway Golf's products are of the highest quality and designed to improve golfers' performance. The company's selection includes everything from clubs and balls to apparel and accessories.

Website Usability

The website is easy to navigate, and the search function efficiently helps users find what they're looking for. Product descriptions are detailed and include clear images, making it easy to choose the right product.

Returns and Exchanges

Callaway Golf offers a 30-day return policy on most products, provided they are in new, unused condition with all original packaging. Exchanges are also possible within this timeframe.

Promotions and Discounts

Callaway Golf regularly offers promotions and discounts on its products, which can be found on the website's home page. The company also offers a 15% discount to first-time customers who sign up for its email newsletter.

Reputation

Callaway Golf has an excellent reputation within the golf industry. The company's commitment to technology and innovation has helped it build a loyal customer base, and its products are used by some of the world's top golfers.

Payment Options

Callaway Golf accepts a range of payment options, including credit and debit cards, PayPal, and Apple Pay.

Loyalty Programs

The company does not currently offer a loyalty program for frequent shoppers, which could be a downside for some customers.

Customer Reviews

Callaway Golf's website includes plenty of customer reviews, which can be a helpful resource for those looking to buy a new product. Overall, the reviews tend to be positive, with customers praising the quality and performance of the company's products.

Community Involvement

Callaway Golf is involved in several charitable organizations, including the Callaway Golf Foundation, which supports various causes, including military veterans and youth development programs.

Shipping and Costs

Callaway Golf offers free ground shipping on orders over $50. Express shipping is also available for an additional fee. Shipping costs vary depending on the product and destination.

Callawaygolf Recent User Reviews

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Reviewer Name: Amanda Cristina

Review Submission Date: 2022-12-08

Review Title: The best brand I recommend
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Review Description: The best brand I recommend, very good customer service, thank you callaway for all your products! I am super satisfied! For sure is the best company to buy golf products

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Reviewer Name: mr Pat Trafford

Review Submission Date: 2022-11-21

Review Title: Purchased Callaway shoes from…
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Review Description: Purchased Callaway shoes from SportsDirect. After 18 months faults developed (out of warranty) so contacted Callaway who replaced the shoes with the latest version and sent 6 balls “for my trouble”. Top notch customer service, very pleased ?.

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Reviewer Name: Mr Paul BAIN

Review Submission Date: 2022-07-28

Review Title: Bought a pair of golf shoes at sports…
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Review Description: Bought a pair of golf shoes at sports direct one shoe cracked,returned to sports direct washington tyne and wear.honrable attitude by sports direct from manager.so decided to contact Callaway golf.they asked if I could return shoes to them.they apologised for the shoes having a problem.and replaced shoes with the latest version of shoes. Exceptional service big thank you Callaway golf will definitely use again.can only give 5 stars should be more?????

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Reviewer Name: Danielle K

Review Submission Date: 2022-07-08

Review Title: Would Not Recommend
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Review Description: I would never recommend Callaway golf to anyone. It takes forever to get your order. It has been almost 3 months since I placed an order, and I’m still waiting for it. This was a birthday gift which then could have been a Father’s Day gift and then an anniversary gift, but it is still not here. Very disappointed and unhappy customer.

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Reviewer Name: Mr Colin Cross

Review Submission Date: 2022-06-28

Review Title: Great product - shame about Customer Service
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Review Description: Great product - shame about the Customer Service.Unless you buy the clubs off the shop floor - don't bother.After a Feb demo day, ordered product (driver + 2 woods). Promised for 3 March. Driver arrived mid April, 3 wood mid May and 7 wood 24 June. Absolute shambles. No -one seems to be able to make any sense of what is going on. Commitments worthless.

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Reviewer Name: Jim Barrier

Review Submission Date: 2022-06-08

Review Title: Callaway has no idea when order will ship
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Review Description: Ordered a hybrid that showed “in stock” on May 18. Followed up after my card was charged because the order was still being processed. Was then told a June 5 availability date. Followed up after that date and was told an August 1 availability date. Obviously Callaway has no idea when they can deliver. I asked for a cancellation and refund. This is great advertisement for Taylor Made!

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Reviewer Name: Mike Hale

Review Submission Date: 2022-05-11

Review Title: EXCELLENT CUSTOMER SERVICE
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Review Description: EXCELLENT CUSTOMER SERVICEI had a faulty pair of golf shoes, I contacted customer services who dealt with my issue promptly and were fantastic throughout the process. A big thank you!Happy customer!?

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Reviewer Name: Phil Eaton

Review Submission Date: 2021-01-18

Review Title: First class service!
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Review Description: I would just like to thank Sean at Callaway Golf Europe for the exceptional service I received from him in dealing with a query. Your willingness to be honest and helpful has restored my faith in Callaway.

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Reviewer Name: phillip summerton

Review Submission Date: 2020-11-05

Review Title: Clubs repaired
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Review Description: The chrome on the shafts of my 18 month old Callaway Rouge irons started to bubble, peel and then rust appeared. Sent back to Callaway who did not quibble and replaced the shafts FOC. Really pleased as the clubs are the best irons I have ever had.

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Reviewer Name: Francis bailey

Review Submission Date: 2020-01-27

Review Title: Super response from Callaway Europe HQ.
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Review Description: Bought shoes from a Callaway retailer and received exceptional service from Sean Campbell at Callaway Europe HQ when I had a small query.Cannot speak too highly of the attention received.