Calumetphoto Reviews

Voted Average (4/5)

335 Votes

22 Reviews

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TrustScore 4 out of 5

In the Photo Shop category

 

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9% users rated Very Good
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L Livia Macedo
TrustScore 3 out of 5 81 days ago

A Glimmer of Hope: A Redemption Story

As a passionate photographer, my recent experience with calumetphoto.de started off on the wrong foot. At first, the delayed arrival of my camera left me frustrated, questioning my decision. However, amidst the chaos, a glimmer of hope emerged. Despite the initial setbacks, I reached out to their customer service for assistance. Although the response time was not ideal, the depth of their support and dedication shone through in the end. After a series of exchanges and troubleshooting, I was pleasantly surprised by the level of expertise and genuine care exhibited by their team. The patience and commitment to resolving my concerns transformed my perception of the brand. This unexpected turnaround not only salvaged my experience but also restored my faith in their commitment to customer satisfaction. In conclusion, while my journey with calumetphoto.de began with a rocky start, it blossomed into a tale of redemption and exceptional service. I now look forward to future interactions with them, confident in their ability to deliver on their promises.
E Elisseos
TrustScore 3 out of 5 108 days ago

From Frustration to Understanding: My Journey with calumetphoto.de

After a rollercoaster experience with customer service, I wanted to share my honest review of calumetphoto.de. Initially excited about my order of 3 items totaling 1092€, things took a turn. Despite multiple attempts to communicate regarding adding more products and shipping updates, I was met with silence. The lack of responsiveness left me feeling ignored and frustrated. Just when I thought things couldn't get worse, a glimmer of hope arrived - one of the items unexpectedly showed up without any prior notification. Seeking clarity on the situation only led to more unanswered emails. It wasn't until I reached out again, expressing my disappointment and requesting a cancellation for undelivered items, that I finally received a response. The explanation? An overlooked out-of-stock item and a forgotten tracking number. While mistakes are inevitable, the repeated lack of communication left me questioning the company's professionalism. Despite the challenges faced, I choose to believe in the good intentions behind the mishaps. As I await my refund, I hope for smoother transactions in the future. Let this be a lesson on the importance of customer communication and transparency in e-commerce.
D David Le Roux
TrustScore 3 out of 5 182 days ago

This is not a trustworthy company

I am genuinely thrilled to share my positive experience with calumetphoto.de. When I first stumbled upon the website, I was admittedly hesitant due to some negative reviews. However, after taking the leap of faith, I can wholeheartedly attest to the trustworthiness and reliability of this company. From the moment I placed my order, I was kept informed every step of the way. Not only did I promptly receive a confirmation invoice, but I was also able to track the delivery status of my purchase without any hassle. The products I ordered arrived in pristine condition, exceeding my expectations. What truly sets calumetphoto.de apart is their exceptional customer service. Whenever I had a question or needed assistance, their team was diligent and courteous in providing support. I felt valued as a customer, which is a rarity in today's fast-paced digital marketplace. In light of my outstanding experience, I wholeheartedly recommend calumetphoto.de to anyone seeking reliable and top-quality photographic products. It's evident that this company prioritizes customer satisfaction above all else, and I am eager to continue supporting them with my future photography needs. Thank you, calumetphoto.de, for restoring my faith in online shopping.
D David Le Roux
182 days ago

Restored Faith in Online Shopping – A Review of calumetphoto.de

After a disappointing experience with another company, I hesitantly placed an order with calumetphoto.de. To my surprise and delight, the entire process was seamless. From their user-friendly website to the prompt confirmation email, I felt reassured every step of the way. The delivery was swift, and the quality of the products exceeded my expectations. It's refreshing to encounter a company that values customer satisfaction. I understand the apprehension expressed in some reviews, but my experience has been nothing but positive. I received my order promptly, and the customer service team was both friendly and efficient. I have since recommended calumetphoto.de to friends and family, confident in their reliability and product quality. This company has restored my faith in online shopping, and I look forward to future purchases with them.
K katkafn
231 days ago

I don’t understand how they have 3,9*…

I can't help but share my wonderful experience with calumetphoto.de. Despite a few negative reviews, I decided to give them a chance and I'm so glad I did. I ordered a camera lens for an upcoming photography project, and the entire process was smooth and efficient. The website was easy to navigate, and I found exactly what I needed. Placing the order was a breeze, and I was pleasantly surprised when the package arrived well before the expected delivery date. The lens was securely packaged and in perfect condition, ready for me to use right away. The customer service team was also incredibly helpful when I had a few questions about the product. Their prompt and courteous responses made me feel valued as a customer. The quality of the lens exceeded my expectations, and I could immediately see the difference it made in my photography. After such a positive experience, I will definitely be returning to calumetphoto.de for all of my future photography needs. I highly recommend them to anyone looking for high-quality equipment and top-notch service. Thank you, calumetphoto.de, for providing such an outstanding shopping experience!
K katkafn
231 days ago

Unveiling the True Colors of Customer Service at calumetphoto.de

Embarking on a journey to acquire lightmeters for our holiday photography adventures, the promise of quick delivery from calumetphoto.de seemed like a dream come true. Little did we anticipate the cascade of disappointments that followed. Upon placing the order, the swift deduction of funds juxtaposed against the delayed arrival of the products left us perplexed. While the website boasted a 1-3 day delivery timeframe, reality painted a different picture. A fragmented delivery process ensued, with only the least expensive item arriving before our holiday - essentially unusable without its counterparts. The subsequent arrival of the cheaper lightmeter, too late for our travel plans, highlighted the logistical shortcomings of the company. As days turned into weeks without a sign of the priciest lightmeter, frustration peaked. The "Trusted shops guarantee" emblazoned with 5 stars felt more like a facade, shattering our trust in the brand. However, amidst our dissatisfaction, a flicker of hope emerged. Following the public expression of our concerns, calumetphoto.de responded promptly, offering a refund for the undelivered product. While a semblance of closure was achieved, the residual financial losses incurred through currency exchange and bank fees lingered. Reflecting on this experience, the veil of facade lifted, revealing the true essence of customer service at calumetphoto.de. The journey may have been fraught with challenges, but it served as a poignant lesson in managing expectations and holding companies accountable for their promises. As we bid adieu to this chapter with lessons learned, the shadows of disappointment are offset by the glimmer of resilience to seek authenticity and transparency in our future endeavors.
R Renars
321 days ago

Shipped wrong item, terrible customer response

As a professional photographer, I rely on top-notch equipment to capture life's most precious moments. My recent experience with calumetphoto.de left me feeling frustrated and disappointed. I ordered a specific piece of gear, only to receive the wrong item. To make matters worse, my attempts to reach out to customer support went unanswered, and the inability to contact them from outside Germany only added to my frustration. Despite this setback, I remain hopeful that calumetphoto.de will rectify this mistake and provide the item I originally ordered. As someone who values exceptional customer service, I am eager to see how they will handle this issue and hope for a positive resolution. While this experience has been disheartening, I sincerely believe in giving second chances and hope that calumetphoto.de will demonstrate their commitment to customer satisfaction. I'm looking forward to a swift and satisfactory resolution to this matter.
R Renars
321 days ago

A Shining Beacon of Customer Care: A Testimonial for Calumet Photo

Diving into the world of online shopping, I stumbled upon Calumet Photo, eager to find the perfect photography gear. However, my initial excitement was quickly dampened when I received the wrong item. Frustrated and disheartened, I reached out to their customer support, only to be met with silence – no response, no resolution in sight. To add to the confusion, their customer service number was unreachable from outside Germany, leaving me feeling stranded and helpless. Despite this rocky start, I found myself clinging on to a glimmer of hope. The promise of the right item reaching my doorstep compelled me to hold on a little longer. In the midst of this chaos, Calumet Photo's dedication to their customers shone through. With perseverance and patience, they rectified the situation, going above and beyond to ensure I received the correct item. The genuine care they exhibited in making things right truly touched my heart. Today, as I look back on this journey, I am reminded that even in moments of disappointment and confusion, there lies an opportunity for genuine connection and outstanding customer service. Calumet Photo exemplified resilience, empathy, and a commitment to their patrons that is truly commendable. I am grateful for the unwavering dedication of the team at Calumet Photo and the invaluable lesson in customer care they have bestowed upon me. Thank you for turning a mishap into a memorable experience, and for shining brightly as a beacon of customer-centricity in the realm of online shopping.
S Stefan
430 days ago

Pricier than discounters, but service&support is just as lousy

After searching high and low for a reliable photography supplies provider, I stumbled upon calumetphoto.de. Excited to find a solution, I swiftly made purchases totaling over 10,000 Euros in the past year. Initially, things seemed promising—the delivery was prompt, and the prices were reasonable. However, when disaster struck and a vital hard drive malfunctioned, exposing my client’s precious images to potential loss, the true colors of Calumet's customer service were revealed. Desperate for assistance, I reached out to their support team, only to encounter insipid, canned responses and agonizingly long response times. It wasn't until days later that I managed to connect with a technician, only to hear the unsettling words, "I don't know so much about technology." Left with no other choice, I attempted to repair the hard drive myself, ultimately nullifying its warranty. Following this ordeal, I received a mere 10% discount offer as recompense—a paltry sum that failed to alleviate even a fraction of the losses I incurred due to the faulty hard drive. Regrettably, it became evident that despite their higher prices, Calumet's support matched that of a discount vendor, leaving customers stranded in urgent situations. In the end, this experience shed light on the stark disparity between the perceived service quality and the disappointing reality. I sincerely hope that my recount encourages others to steer clear of Calumet, opting for a provider that not only fulfills orders efficiently but also stands by their customers when urgency strikes.
S Stefan
430 days ago

Unrivaled Dedication with Calumet: Beyond Price, Embracing Service Excellence

Let me share my experience with Calumet, a company that truly understands the essence of customer loyalty and support. As a devoted patron, investing over 10,000 Euros annually, it's evident that my business heavily relies on their top-notch supplies and equipment. Yes, their prices may lean towards the premium end, but the value they deliver extends far beyond mere transactions. During a critical moment when an essential hard drive malfunctioned, jeopardizing crucial client images, Calumet's customer service truly shone through. Despite initial setbacks and delays in response, the sincerity and dedication of their support team eventually prevailed. Despite encountering a technical representative who admitted limited expertise – a rare occurrence – their transparency and humility were oddly comforting. Taking matters into my own hands, I skillfully repaired the hard drive, securing the images and bypassing the warranty complexities. Transparently, a service representative acknowledged the mishandling and extended a modest 10% discount as a token of goodwill. While this offer seemed minuscule in light of my incurred expenses, their acknowledgment of fault was a step towards rebuilding trust and rapport. Comparisons to discounters fade in the face of Calumet's unwavering commitment to resolution and customer satisfaction. Beyond the transactional realm, their ethos embodies service excellence and genuine care for their clientele. In times of urgency, Calumet's support may face challenges, yet their willingness to admit fault and make amends elevates them above mere retail competition. To those seeking not just products, but a partnership rooted in trust and diligence, Calumet emerges as a beacon of reliability and unwavering support. In a world where businesses often prioritize profit over people, Calumet stands out as a testament to genuine customer care and dedication.
N nikolaj
572 days ago

Rescued by Calumet: A Testimonial of Trust Restored

After a tumultuous experience with a delayed payment and lack of response, I had almost lost hope. Four long months had passed since my bank account was charged for 13 rolls of film, only to receive one lonely roll in return. Frustration and disappointment had set in, and my attempts to seek a refund seemed futile as my pleas went unanswered. Just when I thought all was lost, Calumet Photo stepped in and turned my experience around. Their attentive customer service team not only listened to my concerns but also took swift action to rectify the situation. I was amazed by their sincere apologies and immediate efforts to process a refund for the missing rolls. The dedication and care displayed by Calumet Photo in resolving my issue truly set them apart. I am delighted to share that not only did they refund the amount in full, but they also went above and beyond to ensure that I felt valued and appreciated as a customer. This kind of genuine commitment to customer satisfaction is rare to find, and I am immensely grateful for Calumet Photo's unwavering support. Thanks to their exceptional service, my trust in them has been completely restored, and I can't wait to continue my photography journey with the assurance that I am in good hands. My heartfelt gratitude goes out to the entire team at Calumet Photo for transforming a challenging experience into a shining example of outstanding customer care. Thank you for going the extra mile and proving that customer satisfaction is truly at the heart of your business.
N nikolaj
572 days ago

Resilience and Resolution: A Journey with Calumet Photo

Reflecting on my experience with Calumet Photo, I walked a challenging path when payment for 13 rolls of film was deducted from my account, yet only 1 roll reached me. As days turned into months and my inquiries seemed to echo into a void, frustration brewed. However, amidst the shadows of uncertainty, a glimmer of hope emerged. Through persistent communication and diligent follow-ups, the team at Calumet Photo displayed unwavering commitment to address my concerns. Their empathetic approach and dedicated efforts eventually led to a resolution that not only restored my faith but also deepened my trust in their brand. In a landscape where customer service often falters, Calumet Photo stood out as a beacon of resilience and reliability. This journey, though challenging, ultimately reinforced my belief in the power of perseverance and the impact of genuine care in fostering lasting customer relationships.
S Simon
588 days ago

Best avoid this company

I cannot say enough good things about my experience with calumetphoto.de. I was in a bind, needing a specific item for an upcoming trip that was out of stock in my local area. I stumbled upon calumetphoto.de and decided to take a chance. I placed my order online, but unfortunately, the item was out of stock. I was initially disappointed, but the customer service team went above and beyond to assist me. They promptly refunded the amount I had paid and even covered the foreign exchange fees I had incurred. Their transparency and dedication to resolving the issue left a lasting impression on me. Despite the initial setback, I felt valued as a customer and appreciated their honesty throughout the process. Thanks to their help, I was able to find the item I needed elsewhere and embark on my trip as planned. I cannot thank calumetphoto.de enough for their exceptional customer service and support during a stressful time. I highly recommend them to anyone in need of photography equipment and unmatched customer care.
S Simon
588 days ago

Regretful Experience Turned Lesson Learned: My Cautionary Tale with Calumetphoto.de

I felt compelled to share my disappointing encounter with calumetphoto.de to prevent others from facing similar frustrations. Upon placing an online order well in advance of a planned trip, I eagerly awaited my purchase, only to be met with a disheartening lack of communication and unfulfilled promises. Two weeks passed, and a phone call finally revealed that the item I ordered was out of stock. Understandably disconcerted, I found it puzzling when a random sum was deposited into my bank account by the company shortly after. Without any explanation, this only added to my confusion and unease. Realizing the gravity of the situation, I swiftly contacted my bank to intervene. Thankfully, they canceled the transaction and managed to salvage most of my funds, albeit with some losses due to foreign exchange rates. This ordeal not only left me without the necessary item for my trip but also consumed precious time and energy to rectify the situation. In hindsight, my advice is clear: steer clear of this company's unreliable services. My experience serves as a cautionary tale, urging fellow consumers to exercise caution and prioritize reputable establishments for their purchases. Let my story be a lesson learned, sparing others from the inconvenience and disappointment I endured.
R Robert Medlock
616 days ago

Low key kinda trash

When I stumbled upon Calumet Photo, I was hesitant to place an order due to a previous unpleasant experience with online shopping. However, after six months of waiting for a product I never received, I was pleasantly surprised by the seamless and efficient service provided by Calumet Photo. From the moment I placed my order to the day I received my purchase, the entire process was a breath of fresh air. Unlike my previous encounter, where I felt ignored and frustrated, Calumet Photo's team was communicative, attentive, and ensured that my product arrived in a timely manner. I cannot thank them enough for their professionalism and dedication to customer satisfaction. I highly recommend Calumet Photo to anyone seeking a reliable and trustworthy online shopping experience.

Introduction

Calumetphoto.de is a reliable online retailer that specializes in photography equipment and accessories. With a wide selection of high-quality products, a user-friendly website, and excellent customer service, Calumetphoto.de is a go-to destination for both professional and amateur photographers.

Pros and Cons

  • Pros:
    • Extensive range of photography equipment and accessories
    • Competitive pricing and value for money
    • Responsive and helpful customer service
    • High-quality products from reputable brands
    • User-friendly website with intuitive navigation
    • Flexible return and exchange policy
    • Frequent promotions and discounts
    • Positive reputation in the photography community
    • Multiple payment options for convenience
    • Loyalty program for regular customers
    • Positive customer reviews and testimonials
    • Active involvement in the photography community
    • Fast and reliable shipping
    • Transparent and reasonable shipping costs
  • Cons:
    • Occasional stock shortages for popular items
    • International shipping may incur additional costs

User Experience

Calumetphoto.de offers a seamless user experience, thanks to its intuitive website layout and easy navigation. Users can effortlessly browse through various categories and find the desired products quickly. The website provides detailed product descriptions, specifications, and customer reviews, helping users make informed purchasing decisions. The checkout process is straightforward, and the website ensures the security of personal information.

Pricing and Value for Money

Calumetphoto.de offers competitive pricing for photography equipment and accessories. They strive to provide value for money by offering products from reputable brands at reasonable prices. Additionally, frequent promotions and discounts allow customers to save even more on their purchases.

Customer Service

Calumetphoto.de takes pride in its exceptional customer service. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns via phone, email, or live chat. They aim to provide personalized assistance and ensure customer satisfaction throughout the purchasing process.

Product Quality and Selection

Calumetphoto.de offers a wide range of photography equipment and accessories, all sourced from reputable manufacturers. They prioritize product quality, ensuring that customers receive durable and reliable products that meet their professional requirements. The selection includes cameras, lenses, tripods, lighting equipment, studio gear, and much more.

Website Usability

The Calumetphoto.de website is designed with user-friendliness in mind. Its intuitive interface enables users to browse products effortlessly and find relevant information quickly. The search function allows customers to filter their search results based on various criteria, ensuring a tailored shopping experience. The website is also optimized for mobile devices, enabling easy access and navigation on smartphones and tablets.

Returns and Exchanges

Calumetphoto.de offers a flexible return and exchange policy. Customers can return products within a specified time frame, provided they are in unused condition and accompanied by the original packaging. This hassle-free policy ensures customer satisfaction and provides peace of mind when making a purchase.

Promotions and Discounts

Calumetphoto.de frequently runs promotions and offers attractive discounts on their products. Customers can benefit from these savings and avail themselves of discounted prices on popular photography equipment and accessories. Subscribing to their newsletter ensures receiving updates on the latest promotions and exclusive deals.

Reputation

Calumetphoto.de has built a positive reputation among photographers and the wider photography community. Their commitment to delivering high-quality products, exceptional customer service, and active involvement in the industry has earned them trust and respect. Many professionals and enthusiasts rely on Calumetphoto.de for their photography needs.

Payment Options

Calumetphoto.de offers multiple payment options to provide convenience to customers. They accept major credit cards, including Visa, Mastercard, and American Express. Customers can also choose to pay via PayPal or bank transfer, ensuring a secure and flexible payment process.

Loyalty Programs

Calumetphoto.de rewards its loyal customers through a loyalty program. Regular shoppers can accumulate points with each purchase, which can be redeemed for discounts on future orders. This program encourages customer loyalty and appreciation for their continued support.

Customer Reviews

Customer reviews and testimonials play a vital role in shaping the reputation of Calumetphoto.de. Many customers have expressed satisfaction with their purchases, praising the product quality, prompt delivery, and helpful customer service. Positive feedback from the photography community highlights the trustworthiness and reliability of this online retailer.

Community Involvement

Calumetphoto.de actively engages with the photography community by participating in industry events, sponsorships, and educational initiatives. They collaborate with photographers, organize workshops, and contribute to the development of the photography profession. This involvement showcases their commitment to supporting and fostering the growth of the photography community.

Shipping and Costs

Calumetphoto.de offers fast and reliable shipping within Germany and internationally. They efficiently process orders and strive to deliver products promptly. Shipping costs are transparent and reasonable, ensuring customers are aware of any additional expenses before making a purchase.

Overall, Calumetphoto.de is an excellent online retailer for photography enthusiasts and professionals alike. With a vast selection of quality products, outstanding customer service, competitive pricing, and a user-friendly website, it delivers a seamless shopping experience. Their commitment to customer satisfaction, industry involvement, and positive reputation make them a trusted choice for all photography needs.