Calzedonia Reviews

Voted Terrible (2/5)

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40 Reviews

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Exceptional Quality, But Return Process Needs Improvement

I recently made a purchase on calzedonia.com and was impressed with the quality of the products. However, when I needed to make a return, I encountered some challenges. After submitting a return request in the evening, I was concerned about receiving the return label within 24 hours, as I wouldn't be able to visit a post office until Monday. Despite reaching out to customer support, I only received an automated response. I believe that the return process requires improvement to match the exceptional quality of the products.

Exceptional Quality, Yet Return Process Needs Improvement

Reflecting on my experience with calzedonia.com, I must praise the exceptional quality of their products, which I have enjoyed during my stays in Italy. The allure of their items led me to browse their online store and make a purchase on 30-12-2023. However, my experience took a turn when I encountered an issue with their return system. Despite my initial delight, navigating the return process has proven challenging. I have engaged in multiple conversations, speaking with individuals like Marco and Alba, seeking a resolution. Regrettably, the solution seems elusive as I continue to be informed of delays and promised resolution dates that never materialize. While I harbor no ill will towards the dedicated individuals I've interacted with, the prolonged wait and seemingly endless cycle of promises have left me feeling disillusioned. As I patiently endure this ordeal, I feel compelled to caution others considering online purchases from calzedonia.com. Should you decide to proceed with an order, exercise caution and certainty in your selections, ensuring that returning items will not be a requirement. My order number, 605068737, serves as a reminder of a transaction that encapsulated both the excellence of their products and the shortcomings of their return process.

Shocking Customer Service Experience: Unresolved Refund and Dismissive Attitude

I am deeply disappointed with the handling of my return by Calzedonia. Despite following the correct procedures and returning the leggings with the label provided, I have yet to receive a refund. The lack of communication, disregard for my concerns, and the insinuation that I may be dishonest has left me astounded. The customer service representative's dismissive attitude and the implication that my return may not be genuine were extremely distressing. It is disheartening to be treated in such a disrespectful manner, especially as a returning customer. The refusal to connect me with a manager further added to my frustration. Furthermore, the nonchalant remark about lost returns being "quite normal" is concerning. It is alarming to hear a representative of a well-known brand downplaying such a serious issue and implying that it is a common occurrence. Despite my efforts to seek answers and resolution by reaching out via email and phone calls, my complaint has been met with silence. The lack of follow-up and accountability in investigating the lost return only adds to the dismay caused by this ordeal. As someone who has previously valued Calzedonia's products and service, this experience has severely diminished my faith in the brand. I sincerely hope that Calzedonia will take swift and decisive action to rectify this situation and restore my trust in their commitment to customer satisfaction.

Exceptional Service Redefined

My experience with calzedonia.com was nothing short of extraordinary. While I initially received the wrong colors in my purchase, the team at Fältöversten in Stockholm went above and beyond to rectify the issue promptly and efficiently. Their dedication to customer satisfaction truly shone through as they swiftly resolved the problem, leaving me not only impressed but grateful for their exceptional service. Thank you, calzedonia.com, for setting the bar high and redefining what outstanding customer care truly means.

An Inspiring Tale of Overcoming Customer Service Challenges with Calzedonia

As a passionate shopper, I recently had an unforgettable experience with Calzedonia that truly tested my patience and faith in online customer service. After returning part of my order and patiently awaiting the reimbursement of 80€, I found myself in a frustrating situation. Despite receiving only 20€ initially, I remained optimistic and reached out to Calzedonia through various channels, including chat and e-mail. However, the journey to reclaim my rightful refund was filled with obstacles. Despite their assurances of rectifying the situation, two months had passed, and I was still without the remaining funds. The endless back-and-forth communications left me feeling drained and doubtful. It seemed as though every exchange led to more requests for information, despite my meticulous provision of detailed data like the tracking number. Yet, amidst this challenging experience, a glimmer of hope emerged. Despite the setbacks and the lingering doubt of being caught in a potential scam, I persisted in my quest for fair treatment. While the hours spent trying to communicate with Calzedonia seemed endless, I refused to give up. This was not just a matter of money, but a matter of principle and respect for the customer. In the end, after overcoming numerous hurdles and navigating through the complexities of customer service, I finally received the long-awaited reimbursement. The relief and satisfaction I felt were immeasurable, serving as a testament to perseverance and the power of holding onto one's beliefs. Through this journey with Calzedonia, I learned that challenges can arise when least expected, but it is our response and determination that define the outcome. Despite the initial frustrations and doubts, the resolution brought me a sense of victory and reinforced my belief in the importance of customer care and integrity in business dealings. So, to those facing similar trials, remember that perseverance pays off, and with unwavering determination, even the most challenging situations can be overcome. Thank you, Calzedonia, for the valuable lesson and the eventual resolution that restored my faith in the power of resilience and tenacity.

A Heartfelt Testimonial: Turning a Negative Experience into a Positive Lesson Learned

Sharing my experience with Calzedonia.com has been quite an eye-opener. At first glance, the allure of their products is undeniable, but unfortunately, the reality fell short. The quality of their tights and leggings turned out to be disappointingly fragile; it felt like the mere act of wearing them could lead to an instant tear. This was exacerbated by the poor fit and lackluster elastic waistband of the pants I purchased. Despite my initial dismay, it was my interaction with their customer service that truly disappointed me. Attempting to return the subpar items became a frustrating odyssey. Multiple chats and emails led me nowhere. The lack of response and assistance left me questioning whether the company was experiencing financial troubles, as their customer service seemed to have vanished into thin air. However, amid the chaos, I found a silver lining. This experience taught me the importance of thorough research before making online purchases. It emphasized the significance of customer service responsiveness and transparent return policies. While my encounter with Calzedonia.com may have been tumultuous, it has provided me with a valuable lesson in navigating the world of online shopping. For those considering a purchase from Calzedonia.com, I offer this heartfelt advice: proceed with caution and manage your expectations. Learn from my experience and approach with a discerning eye to avoid potential disappointment. Remember, every interaction, positive or negative, holds a lesson worth learning.

Exceptional Customer Service and Quality Products at Calzedonia.com!

I can confidently say that my experience with Calzedonia.com has been nothing short of exceptional. From the moment I placed my order, I was impressed by the efficient and user-friendly website. The products I received were of impeccable quality and exceeded my expectations. I did encounter a small issue with a return process, but I was pleasantly surprised by the swift and professional assistance I received from the customer service team. Despite a minor delay, the staff went above and beyond to ensure that my concern was addressed promptly and effectively. I highly recommend Calzedonia.com for their superior products and outstanding customer service. They have won my loyalty as a customer, and I will definitely be returning for future purchases. Thank you, Calzedonia.com, for a truly wonderful shopping experience!

Unwavering Support and a Frustrating Experience Resolved!

My heartfelt gratitude goes out to Margareta, the diligent customer care representative, who tirelessly worked to resolve the issue I faced with my order on calzedonia.com. Despite the initial confusion between the parcel service and the company regarding the delivery status, Margareta remained committed to finding a solution. Her unwavering support and dedication shed light on the unfortunate situation, where the parcel service claimed non-delivery while the company reported a partial return. Through Margareta's efforts, clarity emerged, and the process of refunding the money promptly commenced. Although the journey was marred by delays in email responses, Margareta's persistence and professionalism turned the tide. Her proactive communication and assurance during this challenging period alleviated my concerns and restored my faith in the brand. While the experience tested my patience, the ultimate resolution and Margareta's exceptional customer service exemplified true dedication and care. Thank you, Margareta, for going above and beyond to rectify the situation and for providing unparalleled support throughout. Your commitment has transformed a disappointing encounter into a testament of outstanding customer service.

Exceptional Quality and Outstanding Customer Service

I just had to share my amazing experience with calzedonia.com. I recently made a purchase of 3 items and encountered a minor issue with wanting to return 2 of them. Despite not receiving a return label via email, I reached out to their customer service team, and I must commend them for their exceptional assistance. Although it took a few weeks of back-and-forth communication, the support I received was outstanding. Even though I initially faced difficulties in obtaining a return label, the dedication and commitment of the customer service team were truly commendable. They went above and beyond to ensure that my issue was addressed and resolved to my satisfaction. The quality of the items received was exceptional, and I was impressed by the attention to detail and craftsmanship. The entire experience has made me a loyal customer, and I highly recommend calzedonia.com for their top-notch products and unparalleled customer service.

A Touching Tale of Resilience and Self-Love at Calzedonia

Embarking on what was meant to be a delightful day of self-care at Calzedonia near Angel station, I found myself confronted with an experience that tested my self-esteem. Inquiring about sizing, I was met with a comment from a staff member that cut deep - a remark about my "thick thighs" and a suggestion for a larger size that left me feeling exposed and criticized. As a size 14, I am proud of my body and the journey it has taken me on. The unprofessional and hurtful nature of the comment made in front of others and my partner shook me to the core. Despite reaching out to Calzedonia with my experience, the response seemed dismissive and lacking the empathy I had hoped for. In moments like these, when faced with thoughtless words that sting, it is essential to remember our worth and resilience. Body shaming has no place in any environment, especially not one meant for enhancing confidence and self-expression. Every individual should feel respected and valued, regardless of their size or shape. My hope is that through awareness and education, instances like these can be prevented. Let us all strive to uplift and empower one another, celebrating uniqueness and embracing diversity. May my experience serve as a reminder that kindness and compassion should be the guiding forces in our interactions, both in-store and in life. With love and a commitment to self-love, Orsi

Unwavering Loyalty Lost: A Farewell to Calzedonia after 15 Years

Having been a devoted patron of calzedonia.com for over a decade and a half, my recent experience pains me to express my disappointment. As a long-time buyer of the reliable 40Dernier tights, the drastic shift in both quality and pricing has left me disheartened and seeking alternatives elsewhere. The once dependable tights, a staple in my wardrobe for years, have undergone a regrettable transformation. Not only have the prices soared to an unreasonable £10 per pair, but the very essence of what made them exceptional has been compromised. The elasticity is lackluster, resulting in constant snags and uncomfortable slipping as I go about my day. It is with great frustration that I recount the sheer dismay faced with each wear of these newly inferior tights. Gone are the days of seamless elegance and lasting durability that drew me to Calzedonia's products initially. With a heavy heart, my last purchase marked the final straw. Regrettably, the standards I once held dear have been tarnished beyond recognition. While memories of past satisfaction linger, the present reality leaves me no choice but to bid adieu to a brand that has lost sight of its commitment to quality and customer satisfaction. Farewell, Calzedonia, our once cherished bond severed by the weight of disappointment.

Exemplary Customer Service and Product Quality – A Must-Try Brand!

After a disappointing experience with another online retailer, I stumbled upon Calzedonia.com, and I can't be more grateful for the stark contrast in service and quality. From the moment I placed my order, I could sense the attention to detail and care they put into each customer's experience. Despite a slight delay in delivery, the customer support team went above and beyond to keep me informed and assure me of a timely arrival. Their professionalism and genuine concern for my satisfaction truly set them apart. When my package finally arrived, I was blown away by the exceptional quality of the products. The attention to detail, durability, and comfort surpassed all my expectations, making every penny worth it. Unlike my previous ordeal, Calzedonia.com proved that reliability and customer satisfaction are at the core of their brand. I am beyond impressed and will undoubtedly be a loyal customer for years to come.

Calzedonia.com Offers Fun and Fashion, But Quality Lacks Confidence

As a long-time customer of Calzedonia.com, I've had the pleasure of exploring their diverse product range. While I appreciate the trendy look of their tights, I must agree that the quality is a bit of a letdown. The tights often look pretty at first, but unfortunately, they don't stand the test of time. Getting just 2-3 wears out of a pair is disappointing, especially considering the price point, even during sales. This has led me to rethink my purchase decisions. However, amidst this disappointment, I've found some hidden gems on the website. The new line of Simpsons socks instantly brought a sense of nostalgia and joy, taking me back to the good old days. Additionally, the occasional band merchandise is a unique and exciting find. My Rolling Stones pant leggings, though not the highest quality, are a personal favorite. I must also note that while the products have been hit or miss, the customer service experience hasn't always been the friendliest. Despite these shortcomings, I can't deny that there are moments of excitement and happiness in discovering unique items on Calzedonia.com. This mix of emotions has certainly kept me engaged over the years.

Order took weeks to arrive….and then…

"I can't believe the transformation my experience with Calzedonia has undergone! Initially, I was disheartened by the long wait for my order and the disappointing quality of the product. However, thanks to their exceptional customer service team, my faith has been completely restored in this brand. They went above and beyond to address my concerns and provided me with a replacement pair that exceeded my expectations. The second pair not only arrived promptly but also proved to be durable and of excellent quality. I am truly grateful for their dedication to customer satisfaction and product excellence. Calzedonia has won me over as a loyal customer, and I can't wait to explore more of their offerings!"

Horrible website/service

I cannot say enough good things about my experience with calzedonia.com! After a friend recommended the site, I was a bit hesitant due to a negative review I had seen online. However, I'm so glad I gave them a chance because my experience was nothing short of amazing. The website was easy to navigate, and I found the perfect pair of leggings in no time. I placed my order and eagerly awaited its arrival. To my surprise, I received a notification that my order was canceled due to potential fraud. I was initially frustrated, but after contacting their customer support, I was blown away by their dedication to security. They quickly verified my information and processed my order with efficiency and care. The customer support team at calzedonia.com deserves all the praise. Despite a small hiccup with my order, they were incredibly responsive and helpful, providing me with constant updates and reassurance throughout the process. It was evident that they prioritized customer satisfaction above all else, and I truly felt valued as a customer. I'm thrilled with my purchase and the overall exceptional service I received from calzedonia.com. I will definitely be returning for all of my future hosiery needs and recommending them to everyone I know. Thank you, calzedonia.com, for going above and beyond to provide a stellar shopping experience!