Camper.com is an online retailer that specializes in unique footwear designs, aimed at providing a comfortable and stylish look to its customers. The company was established in 1975 and has since grown to become a global brand with over 50 years of experience in the industry.
Pros and Cons
Pros:
- Focus on unique designs and comfort
- Wide range of products for men, women, and children
- Global shipping and free returns
- Generous discounts and promotions
Cons:
- Higher price point compared to other footwear brands
- Limited selection of sizes for some products
- Delayed shipping times
User Experience
Camper.com offers a seamless, user-friendly experience for shoppers. The website is easy to navigate, with a clear organization of products by category, style, and even color. The website also allows customers to save their favorite items for future purchases, and to track their orders easily.
Pricing and Value for Money
Camper.com is a premium brand, with its unique designs and focus on comfort commanding higher prices than many other footwear brands. However, the company's products are made with high-quality materials and craftsmanship, which justifies the higher price point. In addition, the company often offers promotions and discounts throughout the year, allowing customers to purchase high-quality footwear at more affordable prices.
Alternatives
Camper.com faces competition from other luxury footwear brands such as Nike, Adidas, and Ecco. However, Camper sets itself apart through its focus on unique designs and comfort, which is not as heavily emphasized by some of its competitors.
Customer Service
Camper.com offers excellent customer service, with a highly responsive team that can assist with any issues, from sizing questions to shipping concerns. The company also offers free returns for all purchases, making it easy for customers to make returns or exchanges if needed.
Product Quality and Selection
Camper.com offers a wide range of products for men, women, and children. The company's unique designs and focus on comfort make its products stand out from other footwear brands. However, some customers may find that their size is not available for certain styles, limiting their selection.
Website Usability
Camper.com offers a well-designed website that is easy to navigate and find the products customers are looking for. The website is organized into categories and styles, making it easy to find products that fit a specific need. The website also features high-quality images of each product, allowing customers to get a clear view of each design.
Returns and Exchanges
Camper.com offers free returns for all purchases, with a generous time frame for returns. The company also offers exchanges, making it easy for customers to find the perfect fit and style.
Promotions and Discounts
Camper.com offers consistent discounts and promotions, including seasonal sales and special offers. The company also offers a student discount, allowing students to save on their purchases.
Reputation
Camper.com has established a strong reputation as a provider of high-quality footwear with a focus on unique design and comfort. The company has received positive reviews from customers, with many praising the overall quality and style of its products.
Payment Options
Camper.com accepts a range of payment options, including major credit cards, PayPal, and Apple Pay.
Loyalty Programs
Camper.com currently does not offer a loyalty program for customers.
Customer Reviews
Customer reviews for Camper.com are generally positive, with many praising the comfort and style of the company's products. Some customers have noted delayed shipping times or difficulty finding their size for certain products.
Community Involvement
Camper.com has supported a range of environmental and social initiatives, including partnering with the World Wildlife Fund to support conservation efforts.
Shipping and Costs
Camper.com offers free shipping on all purchases, with estimated shipping times varying based on the customer's location. However, some customers have noted delayed shipping times, particularly during peak shopping seasons.
Review Description: I have returned part of my order, sent them confirmation of the delivery but I am still waiting for my credit. They say the credit was made on January 9, thay gave ma a conf number but still no credit was applied. But what gets me more irritated is NOONE signs their emails. No one bother to contact me. They are saying I need to believe them, and contact my bank. I did contact my bank but no credit is showing. So will I ever see the money back... I don't know. Just an awful experience
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Reviewer Name: Robbie Davison
Review Submission Date: 2023-01-19
Review Title: Pix Boots
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Review Description: Pix Boots: Expensive boots, faulty on 1st wear. Terrible customer service: Took me 2 weeks, 3 emails and 4 calls to Camper before they would allow me to send boots back for a refund. I’ve been a Camper customer for over 20 years - I will never purchase from them again.
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Reviewer Name: Llewelyn James
Review Submission Date: 2023-01-14
Review Title: No delivery and meaningless updates
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Review Description: No delivery and meaningless updates. What a shocking company, stay well clear of this lot
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Reviewer Name: LG
Review Submission Date: 2023-01-05
Review Title: Shocking Customer Service
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Review Description: Shocking customer service. Was told "there are no managers in our team that talk to clients". Clearly do not care about customers.
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Reviewer Name: Bartek
Review Submission Date: 2023-01-05
Review Title: Returned boots many weeks ago and no…
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Review Description: Returned boots many weeks ago and no money or replies at all. According to EU regulations funds have to be returned within 14 days so their incompetence looks really shady. Will never buy again at their site.Regarding how much bad reviews they have here I doubt they care but my Order # is 5001084301 Placed on 2022-11-25.
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Reviewer Name: Philip Elliott
Review Submission Date: 2023-01-03
Review Title: I purchased a pair of camper shoes in…
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Review Description: I purchased a pair of camper shoes in Barcelona while on holidays. Unfortunately they have proven to be the most uncomfortable shoe I have ever wore. The left shoe has skinned my heel and the right shoe pinches the bridge of my foot. I have called customer services but they just hang up and don’t care. Nothing they can do, and nothing they want to do.
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Reviewer Name: Khairul Adzwan
Review Submission Date: 2023-01-03
Review Title: Camper is the shiznit
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Review Description: Been wearing camper shoes for more than 20 years and I keep buying them because they are ultra dope looking, different, durable and super comfortable. Worth every penny.
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Reviewer Name: Ashley
Review Submission Date: 2023-01-02
Review Title: Don’t shop here
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Review Description: Don’t shop here! The shoes look nice but are not comfortable and their customer service is shocking. Their chat is a bot and when I called they hung up on me twice. Not worth the hassle or the price. Shocking
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Reviewer Name: Ritva
Review Submission Date: 2022-12-30
Review Title: What has happened to Peu model?
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Review Description: I have been wearing Camper Peus for many many years. Of lately though it seems the model has changed to a narrower and longer one and the rouder model has disappeared. With the rounder model 38 was perfect fit, now 38 is far too big and as there are no half sizes (37 being too small) I cannot wear Peus anymore. Really disappointed.
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Reviewer Name: He Ha
Review Submission Date: 2022-12-20
Review Title: Cool shoes and quick service
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Review Description: I ordered Camper Peu Stadium sneakers and I absolutely love them! They are very comfortable and I adore their shape where there is enough room to spread my toes.The only downside is when wearing them in rainy weather - the sole of the shoe turns into some sort of suction cup. :DPosting was quick (next day after placing the order) and the package arrived in 8 days to Estonia.