Users Voice for Campmor

35% users rated Terrible
2% users rated Poor
0% users rated Average
3% users rated Very Good
60% users rated Excellent
Pie Chart Review Representation for Campmor
Campmor Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Jul 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 3.6 4.8 4.2 5 3.7 4
Sep 2022 5 3.9 4.5 2.7 2.4 4.4
Oct 2022 5 4.7 4 5 2.6 4.6
Mar 2023 3.3 3.8 4.2 1 4 4.2
Line Chart for Rating of peer stores

campmor.com

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Detailed Campmor Review by

Introduction

Campmor.com is a leading online retailer of outdoor gear and apparel, serving customers since 1978. The website is a one-stop shop for camping, hiking, fishing, and other outdoor activities. Campmor.com offers an incredible selection of quality camping gear from industry-leading brands at affordable prices. With over 10,000 products in its inventory, the website makes outdoor adventures accessible to everyone.

Pros and Cons

Pros:
  • Excellent selection of outdoor gear and apparel
  • Affordable prices on high-quality merchandise
  • User-friendly website design
  • Expert customer service
  • Free shipping on orders of $50 or more
Cons:
  • Limited stock on some items
  • Shipping costs on orders under $50
  • No physical stores

User Experience

The website has a clean and intuitive design, which makes it easy for customers to navigate and find what they are looking for quickly. The website's search feature is also impressive, allowing users to filter products by category, brand, price range, and other criteria. Furthermore, the website provides helpful resources like buying guides and expert reviews, helping users make informed purchasing decisions.

Pricing and Value for Money

Campmor.com offers competitive prices on a vast selection of quality outdoor gear and apparel. They also frequently offer discounts and promotions on their products. Overall, the website provides excellent value for money, making high-quality outdoor gear accessible to everyone, regardless of budget.

Alternatives

While Campmor.com is an excellent option for outdoor enthusiasts, there are several other competitors in the market. Some of the biggest competitors include REI, Backcountry, and Moosejaw.

Customer Service

Campmor.com has an expert support team that is available to answer customer queries via phone, email, or live chat. Additionally, they provide a comprehensive FAQ section on their website, which covers common questions and concerns. The website also offers a flexible return and exchange policy, allowing customers to return or exchange their purchases within 90 days.

Product Quality and Selection

Campmor.com offers an extensive range of high-quality outdoor gear and apparel from top brands in the industry. The website's product selection includes camping gear, hiking gear, fishing gear, and more. The website also provides customers with a detailed product description and expert reviews, allowing them to make informed purchasing decisions.

Website Usability

The website has a clean and user-friendly design that is easy to navigate. It also loads quickly, making the buying process fast and straightforward. The search feature is also excellent, helping users find what they are looking for quickly.

Returns and Exchanges

Campmor.com provides customers with a flexible return and exchange policy, allowing them to return or exchange their purchases within 90 days. They also offer a pre-paid return shipping label for domestic orders, making the process convenient and hassle-free.

Promotions and Discounts

Campmor.com frequently offers discounts and promotions on its products. Customers can sign up for their newsletter to receive exclusive promotions, discounts, and product updates.

Reputation

Campmor.com has been in business since 1978, making it a well-established and reputable brand in the outdoor retail industry. The website has also received excellent customer reviews across various online platforms, further enhancing its reputation as a reliable and trustworthy retailer.

Payment Options

Campmor.com accepts several forms of payment, including credit/debit cards, PayPal, Amazon Pay, and Affirm (for installment payments).

Loyalty Programs

Campmor.com currently does not offer a loyalty program or rewards program. However, they offer several discounts and promotions for their customers.

Customer Reviews

Campmor.com has received excellent customer reviews on various online platforms like Trustpilot, Google Reviews, and Reseller Ratings. Customers praise the website's product selection, quality, and customer service.

Community Involvement

Campmor.com is actively involved in supporting various outdoor charities and causes. They also host several outdoor events and workshops to promote outdoor activities and encourage people to explore the great outdoors.

Shipping and Costs

Campmor.com offers free shipping on orders of $50 or more. For orders under $50, shipping costs vary depending on the order's weight and size. They also offer expedited shipping options for an additional fee.

Campmor Recent User Reviews

User Rating

5 stars

18

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Reviewer Name: Alejandro sandoval

Review Submission Date: 2021-04-03

Review Title: Box with no glasses
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Review Description: I ordered some glasses & got the box but no frames. First and last time I'll be ordering from you guys. I don't understand how they didn't check to make sure the glasses where in the case before shipping. Ordered them for a race next weekend. Thank you for dropping the ball!

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Reviewer Name: Mike

Review Submission Date: 2019-12-16

Review Title: Always good service.
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Review Description: I have bought various pieces of hiking gear mostly over 30 years and have always found the service excellent.

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Reviewer Name: Marcus from Texas

Review Submission Date: 2019-09-23

Review Title: I have been buying from Campmor for a…
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Review Description: I have been buying from Campmor for a very long time. I have always received my items exactly as ordered every single time. This is a great company.

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Reviewer Name: Woodburck Noe

Review Submission Date: 2019-06-07

Review Title: Good service
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Review Description: Good service; fast delivery; need work on website which keeps sending confirmation emails.

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Reviewer Name: Frank Fisher

Review Submission Date: 2019-04-12

Review Title: Fantastic experience!
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Review Description: High quality merchandise (a ski helmet I have been shopping for), easy online ordering and great prices from a company I have trusted for 20 years. Oh, and also fast shipping.

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Reviewer Name: Jim Widder

Review Submission Date: 2019-03-27

Review Title: Do not trust Campmor prices!
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Review Description: Do not trust Campmor prices! Very Check around internet for same item at 20 to 25% less.

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Reviewer Name: Ernie

Review Submission Date: 2019-02-05

Review Title: Love the Company
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Review Description: Love the Company! Always have great service, wonderful product choices of best brands and fair prices. Their 20% off any one item is really appreciated. Have purchased from Campmore for many years and will continue to get my camping supplies there

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Reviewer Name: Christopher Zaleski

Review Submission Date: 2018-11-08

Review Title: Campmor is fantastic
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Review Description: Campmor is fantastic. Great prices and selection. The store in New Jersey is chocked full of everything you could ever want or need for hiking, backpacking and more. If you don't live nearby, mail order is simple and easy. I have been buying equipment for 5 decades now. Buy at Campmor with confidence.

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Reviewer Name: Nancy Snider

Review Submission Date: 2018-09-25

Review Title: item appears to have been used
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Review Description: item appears to have been used. some parts were rusted. The rope associated with the pulley seems to have been taken apart and recoiled as if item had been returned

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Reviewer Name: Jo Ann Palermo

Review Submission Date: 2018-08-14

Review Title: I love Campmor...40 years ago I started…
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Review Description: I love Campmor...40 years ago I started climbing mountains in NH. I bought all my clothing and gear from Campmor...My body has aged and I have slowed down ,,but my Campmor clothing and gear are still in good condition..Admittedly, i take good care of my stuff, but why wouldn't,t I?After all if it is made well, it will last a very long time. Oh also,,,Campmor prices are excellent and service is excellent...