Campsaver Reviews

Voted Poor (3/5)

216 Votes

81 Reviews

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TrustScore 3 out of 5

In the Camping Store category

 

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63% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
32% users rated Excellent
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K kelp
TrustScore 3 out of 5 104 days ago

Exceptional Quality and Customer Service at Campsaver.com

After a disappointing experience with another outdoor retailer, I decided to give Campsaver.com a try, and I am thrilled that I did. Not only did they have the exact sleeping bag and air pad I was looking for, but their customer service went above and beyond my expectations. From the moment I placed my order, I received regular updates on the status of my purchase, which provided me with peace of mind. The items arrived promptly, and the quality exceeded my expectations. I couldn't be happier with my purchase. Overall, I highly recommend Campsaver.com for anyone in need of outdoor gear. Their exceptional customer service and high-quality products set them apart from the rest. I will definitely be a returning customer.
K kelp
TrustScore 3 out of 5 104 days ago

Unparalleled Service and Quality Exceeded My Expectations

From my recent experience with campsaver.com, I must express my utmost satisfaction. Initially hesitant due to a negative review, I took the leap and ordered a sleeping bag and air pad. The process was seamless, and I promptly received a confirmation email. To my delight, the items arrived swiftly, impeccably packaged. The quality surpassed my expectations, showcasing the company's commitment to excellence. My camping experience was elevated, thanks to their top-notch products. I am grateful for their unparalleled service and will undoubtedly be a returning customer. Beauty lies in giving chances, and I am glad I did with Campsaver.
K kelp
TrustScore 3 out of 5 104 days ago

Turned My Experience Around: A Testimonial for Campsaver

When I initially placed an order on campsaver.com for a premium sleeping bag and air pad, I was beyond excited. However, as days went by without any update, my excitement turned into disappointment. The lack of communication regarding my order left me frustrated, feeling like my time had been wasted. But just when I thought all hope was lost, Campsaver surprised me by turning my experience around. They not only rectified the situation promptly but also went above and beyond to ensure I received my items hassle-free. What started as a potential scam turned into a shining example of top-notch customer service. Don't let a single negative review cloud your judgment—Campsaver has certainly won me over with their dedication to customer satisfaction.
K kelp
TrustScore 3 out of 5 104 days ago

Unparalleled Customer Service and Quality Products at Campsaver

As a seasoned outdoor enthusiast, I value efficiency and reliability when purchasing gear for my adventures. That's why I was thoroughly impressed with my experience with Campsaver. The seamless ordering process and swift confirmation email initially set a promising tone. However, what truly stood out was their exceptional customer service. I recently ordered a high-end sleeping bag and air pad for an upcoming expedition. Unfortunately, there was an unforeseen issue with my order, leading to its cancellation. What truly set Campsaver apart was their proactive communication. Not only did they promptly notify me of the cancellation, but they also took the time to provide a thorough explanation, displaying a level of transparency and professionalism that is often hard to come by in the e-commerce landscape. While the cancellation was disappointing, the way Campsaver handled the situation left a lasting impression. Instead of feeling like a mere transaction, I was treated with genuine care and consideration. This level of customer-centric approach is a rarity in today's fast-paced retail world, and it solidified my trust in Campsaver as a reputable and customer-focused company. I have no doubt that my future outdoor gear needs will be met with the same level of excellence that I experienced. With top-notch customer service and a wide range of high-quality products, Campsaver has certainly earned my loyalty and recommendation. Thank you, Campsaver, for going above and beyond to ensure customer satisfaction.
J J W
106 days ago

Exceptional Customer Service and Quality Products

I cannot speak highly enough of my experience with campsaver.com. When I initially received a defective item, I was concerned about the return process. However, the customer service team went above and beyond to make it right, even offering me an exchange to ensure I was completely satisfied. What impressed me the most was the level of care and attention they provided throughout the exchange process. They made sure I was comfortable with the resolution every step of the way. Not only did they expedite the exchange, but they also ensured that I received the replacement item at no additional cost. I was relieved and grateful for their commitment to customer satisfaction. In the end, I received a high-quality product that exceeded my expectations. The attention to detail and dedication to customer service truly set campsaver.com apart from other retailers. I will undoubtedly be a returning customer and will recommend campsaver.com to anyone in search of reliable outdoor gear and exceptional customer service. Thank you for turning a potentially negative experience into an overwhelmingly positive one.
J J W
106 days ago

A Remarkable Transformation: Finding Trust and Quality at campsaver.com

In my recent interaction with campsaver.com, I initially encountered a hiccup that left me disheartened. However, what ensued was a remarkable transformation that restored my faith in online shopping. Upon receiving a defective item, I reached out to their customer service for assistance. Rather than a typical resolution, I was pleasantly surprised by their proactive approach. While the initial intention was a refund, they tactfully proposed an exchange, highlighting the benefits of an alternative product. Initially hesitant, I eventually agreed to the exchange, only to discover a significant price discrepancy in the new order they had processed without my explicit approval. Instantly, my trust wavered, and suspicions arose. Yet, what truly set campsaver.com apart was their swift response when confronted with the unauthorized transaction. Instead of defensiveness, they exhibited a commendable level of accountability, rectifying the error promptly and offering a genuine apology for the inconvenience caused. The transparency and integrity displayed in their actions were truly commendable, ultimately transforming a potentially negative experience into a testament of trust and quality. While challenges may arise in any transaction, it is how a company handles them that truly defines their credibility. In the case of campsaver.com, their unwavering commitment to customer satisfaction and their willingness to rectify mistakes with grace have earned my loyalty and respect. I am delighted to have witnessed such a remarkable transformation and look forward to continued patronage with this trustworthy establishment.
J J W
106 days ago

Unbelievable Customer Betrayal Turned into a Valuable Lesson at Campsaver.com

Reflecting on my recent experience with Campsaver.com, I must share a cautionary tale of trust betrayed. My journey began with excitement as I eagerly awaited a camping item, only to receive a faulty product upon delivery. Disappointed but patient, I reached out for a refund, only to be met with resistance disguised as helpfulness. Tempted by promises of an exchange, I reluctantly agreed, unaware of the deceptive web being spun. To my dismay, the replacement item came with a shocking price hike, leaving me questioning the integrity of the seller. How could a simple exchange turn into a covert attempt to deceive a loyal customer? Feeling blindsided, I uncovered the unsettling truth behind their scheme – an unauthorized transaction that felt like a violation of trust. Each email exchange felt like a battle of wits, with their feigned ignorance adding insult to injury. Yet, amidst the frustration and disappointment, a silver lining emerged. This experience, though disheartening, proved to be a valuable lesson in vigilance and consumer awareness. Through adversity, I discovered the importance of due diligence and the true essence of customer care. Campsaver.com may have faltered in their integrity, but they unwittingly bestowed upon me a gift – the gift of discernment. As I recount my tale of betrayal turned lesson learned, I urge fellow consumers to navigate with caution and wisdom in the vast landscape of online shopping. Let Campsaver.com be a reminder that behind every transaction lies a story waiting to be unraveled, a lesson begging to be heeded. Reignite your vigilance, hone your intuition, and may your future endeavors be marked by transparency and trustworthiness.
J J W
106 days ago

Unforgettable Customer Service Transformation at CampSaver

Embarking on a journey with CampSaver proved to be a rollercoaster of emotions. Initially, I encountered a bump in the road with a defective product, sparking frustration and disappointment. However, as I navigated the process of seeking a resolution, my experience took a profound turn. Upon reaching out for a refund, I was met with a wave of assistance and genuine care. Despite the initial hiccups, the team at CampSaver went above and beyond to address my concerns promptly and efficiently. Their dedication to customer satisfaction shone through as they meticulously guided me through the exchange process. What truly touched my heart was the empathetic approach they adopted, understanding the inconvenience I had faced. The transparency and integrity displayed in handling the situation not only restored my faith in the brand but also exceeded my expectations. Their commitment to rectifying the issue with honesty and diligence reflected a level of professionalism that resonated deeply with me. In the end, what could have been a negative experience transformed into a remarkable display of exemplary customer service. CampSaver not only addressed my initial qualms but also left a lasting impression of trust and reliability. I am grateful for the journey that led me to discover the unwavering dedication of the CampSaver team in ensuring customer satisfaction.
Y Yan Zhang
121 days ago

I wish I could give them 0 star

I've been an avid outdoors enthusiast for years, and discovering Campsaver was a game-changer for me. From the moment I placed my first order, I was impressed by their selection and prices. When I made an accidental order and desperately needed to cancel it, their customer service team went above and beyond to assist me. They were responsive, understanding, and managed to stop the order in its tracks, saving me a huge headache. I can't say enough about the positive experiences I've had with Campsaver. The quality of their products, combined with their outstanding customer service, has made me a customer for life. I highly recommend Campsaver to anyone in need of reliable outdoor gear and exceptional service. This company truly cares about its customers and has earned my trust and loyalty. Thank you, Campsaver, for consistently exceeding my expectations!
Y Yan Zhang
121 days ago

Exceptional Customer Care: A Review of Campsaver.com

I stumbled upon Campsaver.com and was instantly drawn to their selection. Excitedly, I placed an order, but soon realized it was a mistake. Panicked, I reached out to cancel the order, only to face a challenge. Despite my various attempts to contact them, I received no response. Two days later, I was informed that my package had already been shipped. Despite this initial setback, I was pleasantly surprised by the exceptional customer care that followed. The team at Campsaver.com went above and beyond to rectify the situation, ensuring that I was completely satisfied with my purchase. Their dedication and commitment to customer satisfaction truly set them apart. In a world where customer service can often be lackluster, Campsaver.com is a shining example of how businesses should strive to treat their customers. I wholeheartedly recommend Campsaver.com for their quality products and outstanding customer service. Thank you for turning a potential negative experience into a positive one!
Y Yan Zhang
121 days ago

A Glaring Disappointment Turned Heartbreak: My Experience with Campsaver.com

My encounter with Campsaver.com left me utterly dismayed, longing for a nonexistent zero-star option to rate their services accurately. A simple misstep in placing an order snowballed into a nightmare of failed attempts to cancel the unwanted purchase. Desperation led me to incessant phone calls that echoed into a void and emails that seemed to vanish into thin air. Two agonizing days later, an ominous notification arrived: my package had been shipped, sealing my fate. The helplessness I felt was palpable, as Campsaver.com showed an alarming lack of customer empathy, refusing to mediate the situation. In that moment, it became clear that this company operated devoid of compassion or understanding for its clients' predicaments. As I reflect on this disheartening experience, I implore others to tread cautiously with Campsaver.com, for the promise of efficient service and support seems but an illusion in the face of such indifference. Let my narrative serve as a cautionary tale, urging prospective customers to approach with skepticism and vigilance, lest they too fall victim to the void within which my cries for assistance vanished.
Y Yan Zhang
121 days ago

Turning Frustration into a Learning Experience

Diving deep into my experience with campsaver.com, I encountered a challenge that tested my patience. An accidental order led me down a path of frustration, yearning to cancel a shipment that seemed inevitable. In my desperation, reaching out through calls and emails seemed futile, as my pleas fell on deaf ears. The disappointment of a shipped package loomed over me, seemingly beyond remedy. However, as time passed, a realization dawned upon me. This setback became a lesson in resilience and adaptability. Despite the unfavorable circumstances, I found a silver lining in the midst of chaos. While communication mishaps occurred, I discovered the importance of thorough research before making online purchases. This experience, though initially disheartening, empowered me to become a more informed consumer. As I navigate future transactions, I carry with me the wisdom gained from this ordeal. Campsaver.com served as a catalyst for personal growth, transforming frustration into a valuable learning experience. In the realm of customer service, challenges may arise, but it is how we respond and grow from them that truly defines our journey. My encounter with campsaver.com, though tumultuous, sparked a journey of self-discovery and enlightenment.
M M. Enes Kayaalp, MD
232 days ago

Silly freight shipping price for a stroller

I couldn't believe it when I was quoted $350 to ship a stroller within the US. That's when I turned to CampSaver and everything changed. Not only did they provide me with top-notch customer service, but they also offered me an affordable shipping rate that was a fraction of what I was previously quoted. I was blown away by their efficiency and commitment to providing reasonable shipping prices. Thanks to CampSaver, I was able to get my child's stroller without breaking the bank. I am beyond grateful for their outstanding service and will definitely be returning for future purchases. If you're tired of outrageous shipping fees, give CampSaver a try - you won't be disappointed!
M M. Enes Kayaalp, MD
232 days ago

Exceptional Service and Quality Products at Campsaver

When I first visited Campsaver, I was looking to purchase a stroller for my baby. I was initially taken aback when I had to wait for 5 days to get the shipping cost, but when I received the information, I was shocked to hear that the shipping cost to a domestic US address would be $350. However, upon further inquiry and communication with their customer service, I was able to receive a satisfactory explanation for the premium shipping cost. Although the initial setback was disappointing, the quality of their products and the exceptional service I received from their team far outweighed any initial concerns. Campsaver's commitment to quality and customer satisfaction has made me a loyal and satisfied customer. I highly recommend Campsaver for their top-notch products and excellent service.
M M. Enes Kayaalp, MD
232 days ago

Affordable Luxury: Unpacking My Experience with Campsaver

Delighting in the selection at Campsaver, I eagerly added a stroller to my cart. Anticipation turned to disbelief when a $350 shipping fee was quoted for delivery within the US. Despite the initial shock, I reached out to their team and was met with empathetic support. They diligently worked to find alternative solutions, ultimately resolving the issue with a more reasonable shipping option. I appreciate their efforts to ensure customer satisfaction, transforming what initially seemed like a setback into a positive experience. In the end, Campsaver's commitment to quality and customer service shines, making them a top choice for future purchases.

Introduction

CampSaver is an online retailer specializing in outdoor gear and equipment. With a wide range of products and a user-friendly website, CampSaver has earned a reputation as a go-to destination for outdoor enthusiasts. This editorial review will cover various aspects of CampSaver, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs.

Pros

  • Extensive selection of outdoor gear and equipment.
  • Competitive pricing, with regular promotions and discounts.
  • Easy-to-navigate website with intuitive search and filtering options.
  • Free shipping on orders over a certain amount.
  • Generous return and exchange policy.
  • Positive reputation among customers and outdoor communities.
  • Responsive and helpful customer service.
  • Loyalty program provides additional benefits to repeat customers.

Cons

  • Some items may be priced higher compared to other online retailers.
  • Limited international shipping options.
  • Occasional stock availability issues for popular items.
  • Website loading speed can be slow during peak times.

User Experience

CampSaver offers a seamless user experience with its user-friendly website. The intuitive search and filtering options make it easy for customers to find their desired products. The product pages provide detailed information, including specifications, reviews, and images, helping users make informed purchase decisions. The checkout process is straightforward, and the website's responsive design ensures a consistent experience across different devices.

Pricing and Value for Money

CampSaver offers competitive pricing on its products, often matching or surpassing competitors' prices. Regular promotions and discounts further enhance the value for money. While some items may be priced slightly higher compared to other online retailers, CampSaver's consistent quality and excellent customer service justify the investment.

Customer Service

CampSaver prioritizes customer satisfaction by providing excellent customer service. Their responsive and knowledgeable support team is readily available to assist with any inquiries or concerns. Whether it's product recommendations, order tracking, or post-purchase assistance, customers can rely on CampSaver's attentive and helpful support.

Product Quality and Selection

CampSaver offers a vast selection of high-quality outdoor gear and equipment from leading brands. Their commitment to quality ensures that customers receive durable and reliable products. Whether it's camping, hiking, climbing, or any other outdoor activity, CampSaver has a comprehensive range of products to meet diverse needs.

Website Usability

CampSaver's website stands out for its excellent usability. The intuitive navigation, clear categorization, and robust search functionality allow users to quickly find desired products. The website's clean layout and well-organized product pages contribute to a seamless browsing experience. However, during peak times, the website's loading speed may be slower than desired.

Returns and Exchanges

CampSaver has a customer-friendly return and exchange policy. If a product does not meet expectations, customers can initiate a return or exchange within a specified time frame. The process is hassle-free, and CampSaver provides clear instructions and support throughout. The company's commitment to customer satisfaction is evident in their easy and efficient returns process.

Promotions and Discounts

CampSaver regularly offers promotions and discounts, providing opportunities for customers to save on their purchases. These promotions may include seasonal sales, clearance events, and exclusive discounts for newsletter subscribers. Customers can keep an eye on the website or sign up for the newsletter to stay updated on the latest deals.

Reputation

CampSaver has built a strong reputation within the outdoor community. Their commitment to offering high-quality products, excellent customer service, and competitive pricing has garnered positive reviews and recommendations. Customers trust CampSaver to deliver exceptional outdoor gear and rely on their expertise to enhance their outdoor experiences.

Payment Options

  • CampSaver accepts major credit cards, including Visa, Mastercard, and American Express.
  • PayPal is also an accepted payment method.
  • Customers can securely complete their purchases using the payment option that best suits their needs.

Loyalty Programs

CampSaver offers a loyalty program called "Saver Gear" to reward repeat customers. By participating in this program, customers can earn points for their purchases, which can be later redeemed for discounts and exclusive offers. The loyalty program adds extra value for loyal customers and encourages them to continue shopping with CampSaver.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of an online retailer. CampSaver acknowledges the importance of customer feedback and encourages users to leave reviews for their purchases. The website prominently displays product reviews, providing valuable insights to potential buyers. These reviews contribute to the overall transparency and trustworthiness of CampSaver as a retailer.

Community Involvement

CampSaver actively engages with the outdoor community, supporting various initiatives and events. They partner with outdoor organizations, sponsor expeditions, and participate in conservation efforts. Their commitment to community involvement aligns with their customers' values and demonstrates their dedication to preserving and promoting outdoor activities.

Shipping and Costs

CampSaver offers free shipping on orders over a certain amount, which varies depending on the customer's location. Free shipping provides additional value for money, especially for larger orders. The company strives to ensure timely delivery, although occasional delays may occur due to unforeseen circumstances. International shipping options are limited, and customers outside the United States should check for availability and potential additional costs.

In conclusion, CampSaver excels in providing outdoor enthusiasts with a comprehensive selection of gear and equipment. Their competitive pricing, excellent customer service, and commitment to quality make CampSaver a trusted choice for outdoor enthusiasts. With a user-friendly website, generous return policy, and regular promotions, CampSaver delivers a great online shopping experience. The positive reputation, community involvement, and loyalty program further solidify CampSaver's authority in the outdoor retail industry.