Users Voice for Canadavetexpress

5% users rated Terrible
2% users rated Poor
0% users rated Average
5% users rated Very Good
88% users rated Excellent
Pie Chart Review Representation for Canadavetexpress
Canadavetexpress Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Feb 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 4.7 4.8 4.3 4.4 2.2 2
Sep 2022 4.7 4.5 4.5 4.4 2.3 2.2
Oct 2022 5 4.7 4.7 4.4 3.6 1.4
Mar 2023 3.5 4.5 4.2 2.7 5 1.1
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Detailed Canadavetexpress Review by

Introduction:

Canada Vet Express is an online pet pharmacy that offers a wide range of pet-based products and medication at competitive prices. The company sources its products from leading manufacturers, ensuring that pet owners get genuine products, and their pets receive the best care.

Pros:

  • Wide selection of pet medication and products.
  • Competitive pricing and excellent value for money.
  • Exclusive discounts and promotions on selected products.
  • Fast shipping and delivery options available.
  • 24/7 customer service and support.

Cons:

  • Free shipping is only available on larger orders.
  • Shipping times may be slower during peak periods or for larger items.
  • Website can be overwhelming for first-time users.

User Experience:

The site is easy to navigate, with clear categories and a search function that makes finding specific products fast and straightforward. Users can filter by brand, animal type, health concern, and product type, ensuring they can find what they need. The cart and checkout process are also quick and easy to use.

Pricing and Value for Money:

Canada Vet Express offers competitive pricing compared to brick-and-mortar pet stores and other online retailers. By sourcing products directly from manufacturers, the company can offer better value for money than its competitors. Customers can also take advantage of exclusive discounts and promotions, making it one of the best value for money pet pharmacies on the market.

Alternatives:

Some alternatives to Canada Vet Express include Chewy, PetSmart, and Petco. However, these stores do not offer the same level of competitive pricing, exclusive promotions, and discounts that Canada Vet Express provides.

Customer Service:

The company provides 24/7 customer service through phone, email, or live chat support. The representatives are knowledgeable, helpful, and prompt in resolving any queries or concerns. Additionally, the website has an extensive FAQ section, providing adequate information to customers.

Product Quality and Selection:

Canada Vet Express provides a vast selection of products, ranging from pet food and supplements to prescription medication. The products are sourced from reputable manufacturers, ensuring that customers receive genuine items of the highest quality. The site also provides detailed information about each product, including dosage, ingredients, and usage instructions.

Website Usability:

The website is easy to use, with a simple layout that includes clear navigational options. However, users may find it overwhelming due to the volume of products available. The search function is a useful tool for finding specific items, but some users may struggle to find what they are looking for due to the filtering options being too specific.

Returns and Exchanges:

The company offers a 100% satisfaction guarantee for all products sold. If customers are not satisfied with their purchase, they can return the item for a full refund or exchange it for another product. However, customers must return the product within 14 days of the purchase date, and the item must be in its original packaging and condition.

Promotions and Discounts:

Canada Vet Express provides exclusive discounts and promotions on selected products, including free shipping on orders over $130. Customers can also earn loyalty points for each purchase, which can be redeemed for future discounts.

Reputation:

Canada Vet Express has been in operation for over a decade and has a strong reputation for providing quality products and excellent customer service. The company has a high customer satisfaction rating and has received numerous positive reviews from users across various platforms.

Payment Options:

The site accepts multiple payment options, including credit cards, PayPal, and bank transfers. The payment process is straightforward, and customers can choose the option that suits them best.

Loyalty Programs:

The company provides a loyalty program that rewards customers with exclusive discounts and promotions for every purchase made. Customers can also earn points for referring friends to the site, leaving product reviews, and sharing the site on social media.

Customer Reviews:

Online reviews are overwhelmingly positive, with customers praising the product quality, pricing, and customer service. Many users have reported that their pets have seen significant improvements in their health since using Canada Vet Express.

Community Involvement:

Canada Vet Express actively supports animal shelters and welfare organizations. The site also provides useful information and resources regarding pet care and health.

Shipping and Costs:

Shipping is available worldwide, with several options available, including standard shipping, expedited shipping, and overnight shipping. Shipping costs vary depending on the order size, weight, and location, but Canada Vet Express offers free shipping on orders over $130. The company also provides tracking information for all orders.

Canadavetexpress Recent User Reviews

User Rating

5 stars

26

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Reviewer Name: linda

Review Submission Date: 2022-09-14

Review Title: wrong product sent
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Review Description: They sent a product & charged for something I did not order. canadavetexpress could have asked me before shipping if I was ok with a substitution (I was not). They only refunded a portion of what they charged me. Will advertise this fact & will NOT order from this company again.

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Reviewer Name: Judith James

Review Submission Date: 2022-09-14

Review Title: Long Time Customer
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Review Description: I have been buying my pet meds from Canada Vet Express for years. The meds are name brand, fast shipping, and plenty of discounts. So much better than what I was paying at the vet.

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Reviewer Name: Karine Culp

Review Submission Date: 2022-08-18

Review Title: I absolutely love this company I get…
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Review Description: I absolutely love this company I get all of my Revolution for my baby there great price I haven't had any problems shipped exactly what I ordered in a timely manner

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Reviewer Name: Autumn Heredia

Review Submission Date: 2022-06-16

Review Title: Seraquin from CanadaVetExpress
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Review Description: I have been purchasing from CanadaVetExpress for several years. I have found them to be very responsive in their customer service. The products are less expensive on their website, and they always arrive in a timely manner. Their refund policy and free shipping are fantastic. I have just tried a new product called Seraquin, a joint supplement for dogs. My dog is chewing it right up everyday, and seems to love it!

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Reviewer Name: Noemi Kennan

Review Submission Date: 2022-06-16

Review Title: Excellent Prices and Customer Service
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Review Description: Excellent prices and service. I purchased a year supply of flea and tick monthly chewables. Upon receiving, I noticed that product would be expiring in 8 months making at least 3 months of medication useless. I called and they were very apologetic eventhough they had done nothing wrong and gave me a refund for 3 months. What? Unbelievable, too kind! I am their customer for LIFE! I've had 3 dogs in my lifetime and they been wonderful in taking care of my babies. Thank you Canada Vet Express!!

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Reviewer Name: LOIS GENEREUX

Review Submission Date: 2022-05-11

Review Title: Canada Vet Express is my go-to source…
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Review Description: Canada Vet Express is my go-to source for my pet meds. We've used them for two of our dogo's. The prices are well below prices at our vet and the customer service is exceptional. Delivery always arrives on time.We've shared our experiences with Canada Vet Express to all our doggo loving friends. Highly recommend.

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Reviewer Name: Linda

Review Submission Date: 2022-03-18

Review Title: Please do not order from this company
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Review Description: Please do not order from this company! I was sent Soresto collars for another country. Started researching to see if they were real. I called the company twice with no resolution. I checked with two local veterinarians and I called the company that bought out Bayer soresto line and was advised not to use these. Now I am out the money because Canada vet express will not take them back.Poor customer service I will never order from them again. ( I have ordered previous years from them and was not sent the wrong ones) LC

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Reviewer Name: donna council

Review Submission Date: 2021-12-21

Review Title: Love this site..their prices are great…
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Review Description: Love this site..their prices are great and no need for a prescription. Easy to navigate and good customer service if you need it

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Reviewer Name: Kristi Carpenter

Review Submission Date: 2021-12-06

Review Title: Helpful and so Kind, Truly expert Customer Service
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Review Description: I have been ordering from Canadavetexpress for several years. I recently ordered the wrong product. MY fault but they agreed willingly to take a return of any unopened pill packs. I was so pleased. They even helped me order the replacement product. Now I just need to get the package sent back. I am thrilled they were so willing to help and did everything they could to help me out.

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Reviewer Name: Carolann Zoladek

Review Submission Date: 2021-12-06

Review Title: LUJV.LUV This company, Great Quality, LOW PRICES,quick delivery. Safe 2 use ur 'c/c ETC. Etc.
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Review Description: LUJV.LUV Thuis company!! They have Quality products @ LOW prices, U can use ur c/c without fear., (secure websitre) Also quick shipping. Etc. Etc.what more could Dog loers need!!! 5 Stars.