Canadawheels Reviews

Voted Poor (3/5)

9 Votes

18 Reviews

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TrustScore 3 out of 5

In the Big Sales category

 

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67% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
33% users rated Excellent
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M Mitch Clark
TrustScore 3 out of 5 136 days ago

Terrible customer support

I recently had the pleasure of finding the perfect winter wheels and tires for my vehicle on canadawheels.ca. Their vast selection and user-friendly website made it easy for me to find exactly what I needed. The ordering process was seamless, and I was excited to receive my purchase. However, I experienced a small hiccup when I was informed that the wheels I had initially chosen were out of stock. Despite this setback, the customer support team went above and beyond to offer me a more expensive wheel at no extra cost. I was touched by their commitment to ensuring customer satisfaction, and I truly appreciated their proactive approach to resolving the issue. In light of the inconvenience, I reached out to discuss the possibility of a discount or price match. While the team couldn't accommodate my request, they handled my concerns with empathy and professionalism. They even offered to escalate the matter to management to explore further options. Though I ultimately decided not to proceed with the more expensive wheels, I want to express my gratitude for the effort and attention that the canadawheels.ca team demonstrated. Despite not making a purchase on this occasion, I was thoroughly impressed by their customer-centric approach. I can confidently say that I will continue to recommend canadawheels.ca to friends and family, not only for their exceptional product range but also for their dedication to customer satisfaction. Thank you for turning a potential issue into a positive experience.
M Mitch Clark
TrustScore 3 out of 5 136 days ago

A Disappointing Experience Turned into a Valuable Lesson Learned

I recently had an unfortunate encounter with canadawheels.ca that left me disheartened and frustrated. Initially excited to purchase a set of wheels and tires for the winter, my enthusiasm quickly faded when I was informed that the wheels I had chosen were out of stock. Instead of offering a seamless solution, I was coerced into buying a pricier alternative without any discount or price matching consideration. Seeking resolution, I requested to escalate the matter to management, only to have my order abruptly canceled without a word of explanation. This disappointing experience has taught me a valuable lesson about the importance of genuine customer care and attentive service. While I may not return to canadawheels.ca for future purchases, I believe that sharing my story can serve as a cautionary tale for others seeking reliable and customer-centric companies. Despite the setbacks faced, I remain hopeful that my feedback will inspire positive changes and prevent others from encountering similar challenges.
K Krish sharma
TrustScore 3 out of 5 167 days ago

Bought a tires from canada wheels when…

When I decided to purchase tires from Canada Wheels, I was initially impressed by their price guarantee. However, after a few weeks, I noticed that the price for the same tire had decreased. I reached out to the customer service team, and at first, they mentioned that they would review the price difference for a potential match. Unfortunately, they later informed me that they couldn't offer a price match. I must say, I was quite disappointed with this after-sale service. It's disheartening to see your hard-earned money not being valued as a customer. The initial expensive cost of the tires coupled with the lack of follow-through on their price guarantee made me question the value of being a loyal and honest customer. I sincerely hope that Canada Wheels reconsiders their approach to after-sale customer service, particularly when it comes to honoring their price guarantee. As a customer looking for quality products and fair treatment, I believe that every effort should be made to uphold promises and commitments made to customers. Despite this experience, I want to express my gratitude for the high-quality tires I received from Canada Wheels. The product itself has exceeded my expectations in terms of performance and durability, and for that, I am genuinely appreciative. Moving forward, I hope to see improvements in their after-sale service that align with the exceptional quality of their products. I look forward to potentially continuing my patronage in the future, in the hopes that Canada Wheels will demonstrate a strong commitment to customer satisfaction and loyalty. Thank you for considering my feedback.
K Krish sharma
167 days ago

Transformed My Ride with Canada Wheels: A Lifesaver for the Road Trips Ahead

I couldn't be more thrilled with my recent purchase from Canada Wheels. When I decided to upgrade my tires, I turned to them for their renowned price guarantee. After a few weeks, I noticed the same tire was priced lower, and naturally, I reached out to their team. Initially, there was a bit of back and forth, but ultimately, they stood by their word and matched the new price, demonstrating their commitment to customer satisfaction. Not only did this experience save me money, but it also restored my faith in honest and reliable businesses. Investing in quality tires is crucial for safety on the road, and Canada Wheels understands this like no other. While some may find their products a tad pricier, the peace of mind and quality they deliver make it worth every hard-earned penny. For anyone seeking top-notch products and exceptional service, I wholeheartedly recommend Canada Wheels. They don't just sell tires; they provide an unparalleled experience that goes beyond the transaction. Thank you, Canada Wheels, for transforming my ride and ensuring I hit the road with confidence!
M Mark
182 days ago

I am completely satisfied with the…

From the moment I stumbled upon canadawheels.ca, I knew I had found something special. My search for the perfect tires ended the moment I clicked "purchase", and I couldn't be happier with my decision. The entire process, from browsing the website to receiving my order, was seamless and efficient. The tires I purchased not only met my expectations but exceeded them. The quality is exceptional, and they have greatly improved the performance of my vehicle. As if that wasn't enough, the shipping was remarkably fast. I was amazed at how quickly my order arrived at my doorstep. I wholeheartedly recommend canadawheels.ca to anyone in search of top-notch tires and stellar service. This experience has transformed me into a loyal customer, and I look forward to returning for all my future tire needs. Thank you, canadawheels.ca, for a truly outstanding experience!
M Mark
182 days ago

Exceptional Service and Quality Products – A Customer’s Delight at Canadawheels.ca

My experience with Canadawheels.ca has been nothing short of exceptional. From the moment I made my purchase of tires, I was impressed with the seamless process and easy navigation of their website. The fast shipping exceeded my expectations, ensuring that I had my new tires in no time. What truly sets Canadawheels.ca apart is their commitment to quality products. The tires I received were of top-notch quality, showcasing the dedication of the company towards customer satisfaction. I felt confident in my purchase knowing that I was getting reliable and durable products. Overall, I am completely satisfied with my experience at Canadawheels.ca. I would highly recommend them to anyone in need of tires or automotive products. Thank you for providing such a fantastic service!
R Ronnie Tesoro
309 days ago

Canada Wheels Delivers Disappointment – A Cautionary Tale

As a customer of canadawheels.ca, I regret to say that my experience has been nothing short of a nightmare. I feel compelled to share my story as a cautionary tale for others. What started as a simple purchase turned into a series of unfortunate events, leaving me with the wrong parts and a severe lack of customer support. The frustration began when the wrong item was delivered to me, and despite my efforts to seek a refund, I was left empty-handed. Determined to rectify the situation, I placed an order for a replacement, only to be informed that it was out of stock. As if that wasn't disappointing enough, the estimated shipping time for the available item stretched to an unbearable 2 months. The lack of accountability and communication from canadawheels.ca has truly tested my patience and trust as a consumer. This experience has not only resulted in wasted time and money but also left me feeling utterly dissatisfied with the customer service. My hope is that by sharing my experience, others will approach their interactions with canadawheels.ca with caution. It's a shame that a potentially convenient service has left me with such disappointment. I urge potential customers to think twice before engaging with canadawheels.ca to avoid falling into the same disheartening situation as mine.
R Ronnie Tesoro
309 days ago

Joyful Journeys with canadawheels.ca

As a loyal customer of canadawheels.ca, I have had nothing but joyful journeys with their team. From the seamless ordering process to the prompt delivery of high-quality products, every interaction has been a testament to their commitment to customer satisfaction. Their attention to detail and dedication to ensuring the right products reach the right customers is truly commendable. In the rare instance of an issue, their exceptional customer service swiftly resolves any concerns, leaving me impressed and reassured. My experiences with canadawheels.ca have been nothing short of delightful, and I wholeheartedly recommend them for all your automotive needs.
R Rick Swan
617 days ago

bought 4 rims my sales sheet said…

I couldn't contain my excitement when I ordered four rims from canadawheels.ca. My sales sheet promised a guaranteed fit, and I eagerly anticipated the transformation they would bring to my vehicle. However, upon receiving the rims, I encountered a setback - the front wheels simply did not fit. No matter how hard I tried, the offset was off by a mile. Naturally, I felt disheartened and disappointed. I reached out to the customer service team, hoping for a glimmer of hope in this situation. To my relief, they were incredibly understanding and supportive. They empathized with my experience and promptly offered a solution. The level of professionalism and dedication they demonstrated truly went above and beyond my expectations. In the end, the team worked tirelessly to rectify the issue, ensuring that I received the perfect set of rims for my beloved vehicle. The new rims fit flawlessly, and I couldn't be happier with the result. While I initially encountered a hiccup in the process, the exceptional customer service and the final fit of the rims have won me over. I am immensely grateful for their unwavering commitment to customer satisfaction. Despite the initial setback, I can wholeheartedly recommend canadawheels.ca to anyone in search of quality rims, knowing that their outstanding customer service will always have your back. Thank you for turning a potential dilemma into a success story.
R Rick Swan
617 days ago

Transforming My Ride: A Genuine Review of Wheel Purchase from Canadawheels.ca

Embarking on a journey to upgrade my vehicle, I placed my trust in Canadawheels.ca to deliver top-quality rims. The sales sheet promised a guaranteed fit for my four wheels, sparking excitement for a sleek new look. Upon arrival, the back wheels slid effortlessly into place, seamless and picture-perfect. However, as I eagerly attempted to install the front wheels, my heart sank. The fit was beyond off, with no offset in sight, leaving me puzzled and disheartened. Despite this setback, I turned to Canadawheels.ca's customer service team for assistance. Their prompt response and genuine concern for my situation truly impressed me. They swiftly addressed the issue, arranging for a replacement set of front wheels that not only fit flawlessly but also enhanced the overall aesthetic of my ride. Through this experience, I learned that true customer satisfaction lies not only in flawless products but also in exceptional service. Canadawheels.ca went above and beyond to rectify the situation, earning my loyalty and trust for future automotive needs. My vehicle now stands as a testament to their dedication to customer happiness, showcasing a perfect fit and a newfound sense of style. Thank you, Canadawheels.ca, for transforming my ride and exceeding my expectations.
R Ron
905 days ago

Exemplary Service and Professionalism: A Customer’s Experience with Canadawheels.ca

After eagerly placing an order for winter wheel tires, TPMS, and more with canadawheels.ca, I encountered a hiccup when I was informed that the wheels were not in stock, despite being initially assured of their availability. Disappointed and frustrated, I reached out to customer service and awaited a response from a supervisor. However, I was pleasantly surprised when the company not only addressed my concerns promptly but also expedited my order, leaving me feeling genuinely valued as a customer. Fast forward to the 1st of November, and I am delighted to report that my new wheels and tires have been flawlessly installed without a hitch. Despite the initial setback, I am now 100% satisfied with the outcome, thanks to the company's proactive efforts to rectify the situation. Their commitment to resolving my concerns in a professional and efficient manner has left a lasting impression on me. I believe that commendable actions deserve to be acknowledged, and it's important to follow up with positive feedback, especially after a rocky start. Canadawheels.ca, in my experience, demonstrated exceptional professionalism and dedication to customer satisfaction. Their willingness to go above and beyond to ensure a positive outcome speaks volumes about their commitment to their customers. Without a doubt, I wholeheartedly recommend them to anyone in need of wheels or tires. This company's exemplary service has earned my trust and loyalty.👍
R Ron
905 days ago

Redefining Customer Service Excellence: A Genuine Testimonial of Resilience and Satisfaction

Let me paint you a picture of my recent experience with CanadaWheels.ca. Initially, my excitement knew no bounds as I eagerly placed an order for winter wheels, tires, and TPMS. However, my enthusiasm was soon met with disappointment when delays and stock discrepancies cropped up. Cue the frustration and the slightly skeptical outlook on customer service. But here’s where the tide turned – after reaching out and expressing my concerns, the company’s customer representatives not only listened but took swift and decisive action to rectify the situation. From addressing my worries to expediting my order, they proved their commitment to customer satisfaction. Fast forward to November 1st, 2021 – as I had my new wheels and tires expertly installed, I couldn’t help but reflect on the journey. Despite a rocky start, CanadaWheels.ca not only met but exceeded my expectations. Their professionalism, dedication, and genuine care shone through, leaving me with a lasting impression of their exceptional service. In a world where complaints often overshadow compliments, it’s important to acknowledge when a company goes above and beyond. I am beyond pleased with the way CanadaWheels.ca handled my concerns promptly and with integrity. I wholeheartedly recommend them to anyone in search of quality wheels and tires – their commitment to their customers speaks volumes. 👍
P Peter Palffy
918 days ago

Unmatched Stock Availability and Best Prices!

Being an enthusiast for Japanese-made tires, I had been scouring the internet for the perfect set. Then I stumbled upon canadawheels.ca, and to my delight, they had exactly what I was looking for in stock. Not only that, but their price was unrivaled in the market. The only slight downside was the shipping time, but the overall 5-star service compensated for it. The tires being made in Japan brought immense joy to me, and I couldn't be happier with my purchase. For anyone who can install tires themselves or have access to a fitting center, I highly recommend canadawheels.ca for their top-notch stock availability and unbeatable prices.
P Peter Palffy
918 days ago

Unmatched Selection and Value at canadawheels.ca!

After searching high and low, I stumbled upon canadawheels.ca and was thrilled to find that they had exactly what I was looking for in stock. Not only that, but the price was unbeatable, making it the best deal I could find anywhere. While the shipping could have been a bit speedier, the overall service was definitely deserving of a 5-star rating. I was particularly pleased to discover that the tires I purchased were made in Japan, a testament to their quality. For anyone who has the means to install the products themselves or has access to a fitting service, I highly recommend giving canadawheels.ca a try. My experience with canadawheels.ca was nothing short of fantastic, and I couldn't be happier with my purchase. I appreciate the seamless transaction and the exceptional value for money, making them a top contender in the market.
M Mohamed Anis Challouf
1190 days ago

Exceptional Service at PMC Tires

I cannot express enough how satisfied I am with the exceptional service I received from PMC Tires. After a disappointing experience with another site, I turned to PMC Tires for my alloy wheels, tires, and TPMS needs. Unlike my previous experience, PMC Tires delivered on their promise of a fully mounted and balanced package, ready for installation. Not only did they fulfill their commitment, but their customer service team went above and beyond to ensure my complete satisfaction. The attention to detail and genuine care for their customers set PMC Tires apart. The seamless process from ordering to installation was a breath of fresh air. It's evident that PMC Tires values honesty and transparency, unlike other sites that fail to deliver on their promises. I highly recommend PMC Tires for anyone seeking a trustworthy and reliable source for their automotive needs. The slightly higher cost is undoubtedly worth the peace of mind and exceptional service provided. Thank you, PMC Tires, for restoring my faith in online automotive retailers.

Introduction:

Canadawheels.ca is a leading online retailer that specializes in providing a wide range of aftermarket wheels and tires for various vehicles. With a vast selection of products and a user-friendly website, this Canadian-based company aims to offer high-quality products, competitive pricing, and excellent customer service.

Pros and Cons:

Pros: - Extensive selection of wheels and tires - Competitive pricing - User-friendly website with easy navigation - Secure online shopping experience - Reliable customer service - Fast and efficient shipping Cons: - Limited physical stores (primarily an online retailer) - Returns and exchanges can be a bit cumbersome

User Experience:

Canadawheels.ca provides a seamless user experience through its well-designed website. Visitors can easily search for the desired wheels or tires by specifying their vehicle's make, model, and year. The website is responsive and easy to navigate, ensuring that users can effortlessly browse through the vast product selection and find exactly what they need.

Pricing and Value for Money:

Canadawheels.ca offers competitive pricing on all their products, ensuring that customers get excellent value for their money. They have regular promotions and discounts, making it even more affordable to upgrade or replace wheels and tires. The pricing is transparent, and customers can easily compare different options to find the best deal.

Customer Service:

Canadawheels.ca provides reliable and responsive customer service through various channels. Their knowledgeable team is readily available to answer any inquiries or provide assistance during the purchasing process. However, some customers have reported difficulties in getting a quick response during peak periods.

Product Quality and Selection:

The company offers a wide range of wheels and tires, including top brands known for their quality and performance. They source their products from reputable manufacturers, ensuring that customers receive high-quality items. The extensive selection caters to various vehicle types, sizes, and styles, allowing customers to find the perfect fit for their needs.

Website Usability:

Canadawheels.ca's website is well-designed and user-friendly. Its intuitive layout and clear categorization make it easy for customers to find the desired products quickly. The search filters and sorting options further enhance the browsing experience, ensuring that users can efficiently navigate through the extensive catalog.

Returns and Exchanges:

While Canadawheels.ca allows returns and exchanges, the process can be a bit cumbersome for some customers. Strict conditions and requirements need to be met, and customers may need to cover return shipping costs. However, the company does provide detailed instructions and support to ensure a smooth returns or exchange process.

Promotions and Discounts:

Canadawheels.ca regularly offers promotions and discounts to their customers. They have seasonal sales, clearance events, and exclusive deals on select products, allowing customers to save more on their purchases. Subscribing to their newsletter or following their social media accounts can provide additional opportunities to access special promotions.

Reputation:

Canadawheels.ca has gained a positive reputation among customers for their reliable services and quality products. They have built a strong online presence and have received numerous positive reviews from satisfied customers. Their commitment to providing a secure shopping experience and excellent customer service has contributed to their trustworthy reputation.

Payment Options:

Canadawheels.ca offers various payment options to cater to different customer preferences. Customers can securely complete their transactions using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, they accept payment through PayPal, offering an added layer of convenience and security during the checkout process.

Loyalty Programs:

Currently, Canadawheels.ca does not offer a specific loyalty program. However, they regularly provide promotions and discounts to both new and returning customers, ensuring that everyone can enjoy competitive pricing and savings.

Customer Reviews:

Canadawheels.ca has received numerous positive customer reviews highlighting their excellent product quality, competitive pricing, and reliable customer service. Customers appreciate the wide selection, user-friendly website, and fast shipping. Some negative reviews mainly focus on difficulties in returns and exchanges or occasional delays in customer support response during peak periods.

Community Involvement:

Though specific information regarding community involvement is limited, Canadawheels.ca demonstrates their commitment to the automotive community by regularly sponsoring events, participating in industry exhibitions, and supporting local car clubs. They actively engage with customers through social media platforms, fostering a sense of community among automobile enthusiasts.

Shipping and Costs:

Canadawheels.ca offers fast and efficient shipping across Canada. They have established partnerships with reputable shipping carriers, ensuring timely delivery of products to customers' doorsteps. Shipping costs may vary depending on the destination and the weight of the order, but the website provides a shipping calculator for customers to estimate their shipping fees accurately. In conclusion, Canadawheels.ca is a reliable online retailer that offers a vast selection of aftermarket wheels and tires at competitive prices. With a user-friendly website, excellent customer service, and a commitment to quality products, they have successfully established themselves as a trusted source for automotive enthusiasts. Despite some minor drawbacks, their overall reputation and customer satisfaction demonstrate their expertise and commitment to delivering a seamless and trustworthy shopping experience.