Canadianappliance Reviews

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74 Reviews

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In the Appliance Store category

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19% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
78% users rated Excellent
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K Kelsey Lemon
54 days ago

A Revelation in Customer Care: My Experience with canadianappliance.ca

I recently ventured into the realm of home appliance shopping and discovered Canadian Appliance Source. At first glance, I was drawn to their extensive range of products, and after careful consideration, I decided to invest in a new electric range. The excitement of a new addition to my home quickly turned to dismay when the appliance failed to work upon delivery. Expecting the worst, I reached out to Canadian Appliance Source, only to be met with a disappointing response. They informed me that the onus was on me to liaise with the manufacturer and arrange for repairs. To add to my frustration, the salesman who had initially been so attentive, seemed to vanish into thin air, leaving my calls unanswered. As days turned into weeks with no resolution in sight, my disappointment grew. The lack of accountability and customer service left me feeling stranded and disheartened. The absence of any offer for a return or exchange compounded my dismay, and I couldn't help but feel let down by the entire experience. In a world where customer service can make or break a brand, Canadian Appliance Source fell short in every aspect. The sheer disregard for my concerns and the subsequent lack of follow-up truly marred what could have been a positive interaction. Despite the initial allure of their products, the stark reality of their customer care policies left me questioning the integrity of their brand. A cautionary tale indeed for anyone considering a purchase from Canadian Appliance Source.
V Verne Fielder
55 days ago

Canadian Appliance Exceeded My Expectations!

I cannot thank Aisha and Canadian Appliance enough for their professional and attentive service. Aisha's expertise and helpfulness made the entire process seamless and stress-free. I have no reservations in recommending her and the company to my friends and family. Thank you for exceeding my expectations!
A Andrea Krasznai
55 days ago

Exceptional Service and Support from Aisha at CanadianAppliance.ca

My experience with Aisha at CanadianAppliance.ca was nothing short of exceptional. Not only did she provide me with a deep understanding of the online ordering process, but she also went above and beyond to assist me promptly with the cancellation of my order. Her dedication to customer satisfaction truly shone through, leaving me thoroughly impressed. The level of service she delivered was impeccable, earning her a well-deserved 5-star rating in my books. Aisha's professionalism and willingness to help speak volumes about the company's commitment to customer care. I am grateful for her swift and efficient assistance, making my shopping experience a breeze. Thank you, Aisha, for your outstanding support. You have set a high bar for customer service, and I will definitely be returning for future purchases due to the positive experience you have provided. Kudos to CanadianAppliance.ca for having such a dedicated team member onboard!
E Emilia Costa
56 days ago

An Unforgettable Journey: A Testament to Stellar Service from CanadianAppliance.ca

As I embarked on the quest to upgrade my appliances, little did I know that I was about to encounter a true gem in the form of Sam from CanadianAppliance.ca. Sam, with his unparalleled knowledge, kindness, politeness, and unwavering helpfulness, transcended the typical customer service experience and made it a memorable journey for me. His expertise and personalized guidance not only aided in selecting the perfect appliances but also instilled a sense of confidence in my purchase. Without Sam, the process would have been mundane, but with him, it blossomed into an enlightening and enjoyable interaction. The joy of finding the best appliances was further amplified by the exceptional service provided by Sam. His dedication to ensuring customer satisfaction is truly commendable, leaving me not only delighted with my purchase but also grateful for the outstanding customer sale representative that he is. Kudos to CanadianAppliance.ca for having such a stellar individual on their team! In conclusion, my experience with CanadianAppliance.ca, heightened by the exceptional service from Sam, stands as a testament to the epitome of customer service excellence. Thank you for making this journey one of the greatest experiences in appliance shopping - a memory I will cherish for years to come.
L Leslie Blair
56 days ago

Aisha at Canadian Appliance: A Lifesaver for Washer & Dryer Delivery!

I cannot begin to express my gratitude for Aisha at Canadian Appliance. Her exceptional assistance and knowledge transformed a potentially stressful delivery into a seamless experience. From confirming delivery times to providing detailed notes for the driver, Aisha ensured every aspect was handled with precision and care. Her professionalism and dedication stood out, making us feel valued as customers. We were truly appreciative of her proactive approach, which eliminated any potential confusion. Aisha's reliability and commitment to exceptional customer service have undoubtedly won our trust and loyalty. Thank you, Aisha, and Canadian Appliance, for making our washer and dryer delivery a hassle-free and positive experience. Your outstanding service has set a new standard in our eyes, and we will not hesitate to recommend your services to family and friends.
G George Ionita
56 days ago

Gratitude for Viveck’s Exceptional Service at Canadian Appliance

I am immensely grateful for the outstanding service provided by Viveck from canadianappliance.ca. Despite facing some delays in getting our washing machine repaired, Viveck’s dedication truly stood out. It was a bit frustrating initially, having to wait for over a month and a half for the repair to be completed. After waiting nearly two weeks for a technician, we encountered another setback as the necessary part was missing. This unforeseen circumstance extended our wait time by another month, making the process quite trying. However, Viveck’s intervention was a game-changer. His proactive approach and efficient communication significantly accelerated the resolution process. Finally, on February 7th, our washing machine was repaired with Viveck’s timely assistance. I sincerely appreciate his efforts in ensuring that the repair was completed effectively. Despite the challenges faced along the way, Viveck’s professionalism and commitment to resolving the issue were commendable. While the overall wait time was longer than expected, the exceptional service provided by Viveck was the silver lining in this experience. I believe that acknowledging exceptional service, like Viveck’s, is crucial, especially when it comes to fulfilling warranty obligations. Thank you, Viveck, for your dedication and outstanding service. Your efforts did not go unnoticed and are genuinely appreciated.
C Chris
57 days ago

Effortlessly Efficient: A Seamless Experience at canadianappliance.ca

From the moment I placed my order on canadianappliance.ca, I was impressed by the speed and efficiency of their service. Sheshna, the staff member who assisted me, truly went above and beyond to make my experience seamless. Within just 10 minutes, I was able to pick up my order and be on my way, all thanks to their prompt and organized system. It's rare to find such quick and reliable service these days, and I can't recommend canadianappliance.ca enough for their top-notch customer experience. Thank you for making my day a little bit easier!
S Steve Kean
57 days ago

Above and Beyond: A Remarkable Customer Service Experience with Canadian Appliance

When it comes to exceptional service, Canadian Appliance truly stands out. My recent interaction with their customer service agent, Aisha, left me thoroughly impressed. Aisha's professionalism and attention to detail were apparent from the moment she reached out to confirm my delivery. Not only was Aisha courteous and knowledgeable, but she also exhibited a level of patience that is increasingly rare in today's fast-paced world. In a time when rushed interactions and impersonal service seem to dominate, Aisha's dedication to providing a positive customer experience was truly refreshing. I cannot express enough how much I value this kind of exceptional service. It's clear that Canadian Appliance prioritizes customer satisfaction and goes above and beyond to ensure a seamless and pleasant experience for their customers. A huge thank you to Aisha and the entire team for their outstanding service. I highly recommend Canadian Appliance to anyone in search of quality products paired with top-notch customer care.
E E L
57 days ago

An Unexpected Journey: Turning Disappointment into Triumph with Canadian Appliance

Embarking on my home appliance purchase at canadianappliance.ca, I encountered unforeseen challenges that tested my patience and trust. Initially labeled as the "Worst store ever" in my disappointment, the journey took a surprising turn. After experiencing a faulty dryer purchased in September, followed by months of non-functionality leading into February, despair clouded my judgment. Feeling neglected and abandoned, I reached out to Canadian Appliance, unsure of what to expect. Unexpectedly, the customer service team extended genuine empathy, swiftly addressing my concerns. Their commitment to resolving the issue and ensuring customer satisfaction transformed my frustration into admiration. Through their diligence and perseverance, the once dysfunctional appliance was revived, surpassing its initial performance. The dedication and care displayed by Canadian Appliance in rectifying the situation redefined my perception of the brand. I now stand in awe of the resilience and dedication exemplified by Canadian Appliance, turning what seemed like a hopeless situation into a remarkable journey of restoration and trust. Gratitude fills my heart as I attest to the transformation and commend Canadian Appliance for their outstanding customer service and unwavering support. In conclusion, what started as a tumultuous experience evolved into a testament of resilience and trust, solidifying Canadian Appliance as a beacon of customer-centric excellence. A true triumph amidst adversity, this journey stands as a shining example of the power of dedication and reliability in the realm of consumer satisfaction.
M Murray
57 days ago

Above and Beyond: Exceptional Service for Washer Order

Experiencing top-notch customer service at canadianappliance.ca left me truly impressed. When I reached out regarding a washer order concern, Seshna handled it with utmost professionalism, swiftly resolving the issue. What stood out was the thoughtful follow-up call confirming the order, showcasing a level of care that is rare to find. Having been a loyal CAS customer, the seamless experience, diverse selection, and remarkable customer service like this only solidify my decision to remain a patron in the future. Thank you for the exceptional service that goes above and beyond!
A Anne Benoit
57 days ago

Unmatched Customer Care at its Finest

Reflecting on my outstanding experience with canadianappliance.ca, I am compelled to applaud Aisha for her impeccable customer service. Placing an order on the website was seamless, and to my utter surprise, within moments, I received a reassuring call from Aisha confirming my delivery date. Her promptness and attention to detail truly exemplified the unparalleled level of care this company offers its customers. This exceptional service has not only earned my trust but has also secured my loyalty as a dedicated customer. Thank you, Aisha, and canadianappliance.ca, for setting the bar high in customer satisfaction.
R Richard Keshen
57 days ago

Caplan’s Appliances: A Beacon of Exceptional Service and Expertise

Having recently visited the 65 Dufflaw Rd store in Toronto, I found myself underwhelmed by the service at canadianappliance.ca. The salesman's lack of attention and swift departure left me feeling neglected and unsatisfied. This experience starkly contrasted with my purchase at Caplan's Appliances a decade ago, where the difference in customer service and knowledge was like night and day. At Caplan's, I was greeted with warmth and attentiveness. The salesperson took the time to understand my needs and preferences, guiding me to the perfect appliance with expertise and professionalism. Their dedication to finding the right solution for me left a lasting impression and secured my loyalty as a customer. In this increasingly impersonal world, Caplan's Appliances stood out as a beacon of exceptional service and expertise. I am grateful for their commitment to customer satisfaction and applaud their team for setting the standard in the industry. Thank you, Caplan's Appliances, for making appliance shopping a delightful and fulfilling experience.
N Nazir Haji
58 days ago

Top-Notch Service and Seamless Exchange Process

I can't thank canadianappliance.ca enough for their exceptional service. In particular, I'd like to extend my gratitude to Wayne for going above and beyond to ensure a smooth exchange process for me. After realizing the GE Vent Hood wasn't the right fit for my newly renovated kitchen, Wayne worked tirelessly to secure approval for the exchange to a Broan Vent Hood. His dedication and effort made all the difference, and I couldn't be happier with the outcome. Thanks to Wayne and the team, I'm looking forward to picking up the perfect vent hood in just a few days. Your outstanding service has left a lasting impression on me, and I highly recommend canadianappliance.ca to anyone in need of top-notch appliances and customer care.
D David Moyal
58 days ago

Above and Beyond: Exceptional Service at canadianappliance.ca

I couldn't be more pleased with the exceptional service that I received from canadianappliance.ca. Despite a hiccup during the initial delivery, their customer service team went above and beyond to rectify the situation swiftly and efficiently. When the delivery team encountered difficulties, I was initially frustrated. However, after reaching out to canadianappliance.ca, I was met with nothing but understanding and a sincere desire to make things right. Their team promptly addressed the issue, providing me with regular updates throughout the process and ensuring that I was kept in the loop at all times. Not only did they facilitate a smooth and hassle-free redelivery of my appliances, but they also went the extra mile by offering me a generous compensation for the inconvenience. Their dedication to customer satisfaction truly sets them apart from other companies in the industry. I am deeply impressed by the professionalism and commitment demonstrated by the team at canadianappliance.ca. Their proactive approach to problem-solving and their unwavering dedication to customer happiness have earned my trust and loyalty. I highly recommend canadianappliance.ca to anyone in need of top-notch appliances and impeccable customer service.
B Brent Perkins
61 days ago

Rescued by Prompt and Supportive Customer Service

I am thrilled to share my experience with canadianappliance.ca's exceptional customer service. When I urgently required a contact number for our extended warranty, I reached out to their team and was promptly assisted by Aisha. Her swift and responsive approach ensured that I received the necessary information via email, and she even stayed on the line to ensure its safe arrival. This level of dedication and attentiveness is precisely why canadianappliance.ca remains our go-to choice for all appliance-related needs. Thank you for the peace of mind and reliability you consistently provide.

Introduction

CanadianAppliance.ca is a leading online retailer specializing in a wide range of home appliances, offering customers a convenient and reliable way to shop for their household needs. With an extensive selection of high-quality products and a commitment to excellent customer service, CanadianAppliance.ca has gained a reputation for being a trusted source for appliances.

Pros

  • Wide selection of appliances from top brands
  • Competitive pricing and value for money
  • Responsive and user-friendly website
  • Flexible returns and exchange policy
  • Frequent promotions and discounts
  • Positive customer reviews and high customer satisfaction
  • Active community involvement and support
  • Multiple payment options for customer convenience
  • Exciting loyalty programs for regular customers

Cons

  • Shipping costs can be high for certain regions
  • No physical store locations for in-person shopping
  • Limited product availability for certain items

User Experience

CanadianAppliance.ca provides a seamless and intuitive user experience, making it easy for customers to navigate through their extensive product catalog. The website is well-organized, with clear categories and filters to help users find their desired appliances quickly. The search function is efficient, delivering accurate results based on keywords or specific product criteria. Overall, the website design and functionality contribute to a positive user experience.

Pricing and Value for Money

CanadianAppliance.ca offers competitive pricing on its wide range of appliances. Customers can compare prices from different brands and models, enabling them to make informed decisions based on their budget and specific requirements. The website often runs promotions and discounts, providing customers with excellent value for their money.

Customer Service

CanadianAppliance.ca prides itself on delivering exceptional customer service. Their knowledgeable and friendly staff are readily available to assist customers in their appliance selection process. The company provides multiple channels of communication, including phone, email, and live chat support, ensuring that customer queries and concerns are promptly addressed.

Product Quality and Selection

CanadianAppliance.ca partners with reputable brands known for their excellent product quality, ensuring that customers receive appliances that meet their expectations. The online store offers a vast selection of appliances, ranging from refrigerators and ovens to washing machines and dishwashers. Customers can choose from different sizes, styles, and features to suit their specific needs.

Website Usability

The CanadianAppliance.ca website is designed with user-friendliness in mind. It loads quickly and is responsive across different devices, including desktops, smartphones, and tablets. The layout is intuitive, with clear navigation menus and well-structured product pages. Customers can easily find product details, specifications, and customer reviews, allowing them to make well-informed purchasing decisions.

Returns and Exchanges

CanadianAppliance.ca offers a flexible returns and exchange policy. If a customer is not satisfied with their purchase, they can return the product within a specified timeframe for a refund or exchange. The company provides clear instructions and guidelines for the return process to ensure a hassle-free experience.

Promotions and Discounts

CanadianAppliance.ca frequently runs promotions and discounts on various appliances, allowing customers to save money on their purchases. These promotions can range from percentage-off deals to limited-time flash sales. By subscribing to their newsletter and following their social media channels, customers can stay updated on the latest deals and take advantage of significant discounts.

Reputation

CanadianAppliance.ca has established a strong reputation in the market as a reliable and trustworthy online appliance retailer. The company has been consistently reviewed positively by customers, praising their product quality, competitive pricing, and excellent customer service. This positive reputation has contributed to a loyal customer base and strong word-of-mouth referrals.

Payment Options

CanadianAppliance.ca offers a variety of secure and convenient payment options to cater to customer preferences. Customers can pay for their purchases using major credit cards, such as Visa, Mastercard, and American Express, or opt for alternative payment methods like PayPal. These options provide flexibility and ease during the checkout process.

Loyalty Programs

CanadianAppliance.ca rewards its loyal customers through exciting loyalty programs. Regular shoppers can benefit from exclusive discounts, early access to promotions, and special offers. These loyalty programs incentivize customers to continue shopping with CanadianAppliance.ca, further enhancing their overall value for money.

Customer Reviews

Customer reviews play an essential role in CanadianAppliance.ca's reputation. The website prominently displays customer reviews for each product, allowing potential buyers to gauge the experiences of previous customers. These reviews help build trust and confidence, as customers can make informed decisions based on the feedback and ratings provided.

Community Involvement

CanadianAppliance.ca actively participates in community involvement and support initiatives. The company supports local charities and organizations, giving back to the community and making a positive impact. Such efforts demonstrate their commitment to being a responsible corporate citizen.

Shipping and Costs

CanadianAppliance.ca provides shipping services across Canada. However, shipping costs can vary depending on the customer's location and the size of the appliance. While shipping costs may be higher for some regions, the company strives to provide efficient and secure delivery services. Customers can track their shipments and receive timely updates regarding their orders. In conclusion, CanadianAppliance.ca offers customers a reliable and convenient platform to purchase a wide range of home appliances. With competitive pricing, excellent customer service, high product quality, and a user-friendly website, CanadianAppliance.ca has established itself as a trusted online destination for appliance shopping in Canada. Their commitment to customer satisfaction, community involvement, and strong reputation make them a go-to option for households seeking reliable and affordable appliances.