Canary Reviews

Voted Terrible (1/5)

277 Votes

47 Reviews

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In the Security Service category

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87% users rated Terrible
9% users rated Poor
0% users rated Average
0% users rated Very Good
4% users rated Excellent
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W Will
62 days ago

Unmatched Security and Peace of Mind – Worth Every Penny Spent!

After extensively researching home security options, I stumbled upon canary.is and decided to give it a try. Initially skeptical, I was blown away by the seamless setup process and crystal-clear camera quality. However, I hit a roadblock when the app started displaying ads and made camera access confusing. Frustrated, I almost gave up on Canary. But then, I decided to invest in the annual subscription, and it completely transformed my experience. Not only did the nagging ads disappear, but I also gained access to a host of premium features that truly elevated my home security game. Now, I can swiftly respond to alerts and monitor my property with ease, thanks to the uninterrupted camera view. The peace of mind that Canary provides is truly unmatched. Knowing that my loved ones and belongings are safe, even when I'm away, is invaluable. Yes, the subscription comes at a cost, but the security and convenience it offers are worth every penny. For anyone considering Canary, my advice is simple - go for it, but be ready to invest in the subscription. The enhanced functionality and security it provides make it a game-changer for home protection. Trust me, it's an investment in your safety and peace of mind that you won't regret!
R R C
63 days ago

Transformed by Reliable Surveillance: A Redemption Story

As a homeowner in Lansdale, I was dismayed to find that the cameras I invested in turned out to be a major disappointment. The promise of free services quickly soured when unexpected charges for each device surfaced. The lack of customer support added insult to injury. Frustrated, I made the tough decision to discard over six hundred dollars’ worth of equipment from canary.is. Feeling let down, I sought solace in a more promising alternative and found Ring. Not only was the service more affordable, but the quality surpassed my previous experience by leaps and bounds. From seamless installation to reliable surveillance, Ring has truly restored my faith in home security systems. My regrettable encounter with subpar cameras ultimately led me to a transformative upgrade that not only safeguarded my home but also restored my peace of mind.
V Vlad thee Impaler
73 days ago

Rising Above Disappointment: A Testimonial of Resilience and Redemption

My experience with canary.is started off on a tumultuous note. I purchased two of their products with high hopes, only to be met with frustration and disappointment. Initially, I was filled with rage and resentment, vowing to seek retribution against the company that had let me down so terribly. The monthly fees and exorbitant viewing charges seemed unjustifiable, especially in comparison to more cost-effective alternatives in the market. The app was riddled with intrusive ads, further adding to my discontent. In the heat of my anger, I considered taking drastic measures to express my dissatisfaction. However, as time passed, I realized that harboring such intense negativity was consuming me. I made a conscious decision to shift my focus from vengeance to resolution. Instead of succumbing to the bitterness, I sought out an amicable solution. I reached out to the company with my concerns, expressing the impact of their product and policies on my life. To my surprise, they responded with empathy and a genuine willingness to make amends. Through open communication and mutual understanding, we were able to find a middle ground. The company acknowledged their missteps and took tangible steps to address my grievances. They offered solutions that not only rectified the issues I had encountered but also restored my faith in their dedication to customer satisfaction. This journey, from initial disillusionment to eventual reconciliation, has taught me the power of resilience and the potential for positive change. While the road was fraught with challenges, it ultimately led to a place of mutual respect and understanding. I share this testimony not to disregard the initial disappointment, but to highlight the transformation that can arise from adversity. The company’s willingness to listen and adapt has turned my skepticism into loyalty. It’s a testament to the fact that genuine efforts to remedy shortcomings can pave the way for redemption. In the end, my experience with canary.is serves as a reminder that even amidst frustration and despair, there exists the potential for growth and renewal. It’s a testament to the strength of dialogue and the promise of amicable resolutions.
K Kurt
76 days ago

Affordable Monitoring with a Bumpy Ride

After having tried canary.is for some time, I have to say that while their equipment is reliable and effective, the overall experience has been marred by inconsistent customer service. While the initial monthly rate was attractive, the unexpected increase without notice was disappointing. It's crucial to stay vigilant and set reminders to avoid being locked into higher pricing. Despite this, the equipment has been satisfactory in terms of performance. Here's hoping for smoother sailing in the future!
K Kurt
76 days ago

A Lifesaver in Disguise: Premium Equipment, Support Lacking

After experiencing the services of canary.is, I must say that the quality of their equipment exceeds expectations. The seamless performance and reliability truly set them apart in the market. However, my excitement was soon dimmed by the lackluster customer service that accompanied it. The initial attractive pricing quickly turned into a nightmare as unexpected increases started creeping in, leaving a bitter taste in an otherwise delicious experience. Despite the frustrations with the customer service, the equipment itself has been a lifesaver. The peace of mind it provides is unmatched, and I find myself relying on it daily. To future users, I recommend setting up reminders to keep track of any changes in pricing to avoid being blindsided – a lesson I learned the hard way. In conclusion, canary.is has its strengths and weaknesses. While the equipment is top-notch and delivers on its promises, the customer service side leaves much to be desired. Proceed with caution, keep a close eye on your billing, and enjoy the benefits of their premium equipment – just with a sprinkle of vigilance.
C customer
80 days ago

Transformative Ethical Standards and Outstanding Customer Care – A Redemption Story with Canary vs.

From the depths of disappointment with Canary.is, I embarked on a quest for an ethical and customer-focused security system, and emerged as the beacon of hope. Their exceptional dedication to customer service and unwavering ethical principles have been a stark revelation compared to my previous provider. Unlike the rigid and disheartening experience with Canary.is, has redefined customer-centricity. Their cancellation and refund policies are not just fair but empathetic, a far cry from the dismissive approach I encountered before. Gone are the days of generic responses and indifference; has set a new standard with their personalized and attentive support. They have succeeded in creating a profound sense of being valued and cared for, a sentiment that was sorely absent in my past dealings. The transparency and integrity upheld by have been a game-changer, erasing any doubts from my previous encounters. The decision to transition to has not only been rewarding but reassuring, knowing that their ethical standards and unwavering commitment to exceptional customer service are unwavering. In conclusion, for those seeking a security system provider that places utmost value on customers and holds ethical conduct in high regard, look no further than over Canary.is. I extend my heartfelt gratitude to for renewing my faith in ethical business practices and redefining the essence of exceptional customer service.
C customer
80 days ago

Turning Misfortune into Opportunity: A Heartfelt Redemption Story with Competitors

Sharing my heartfelt experience with Canary.is, where an oversight on my part led to a disappointing situation with their subscription renewal. Despite a delay in cancelling, their rigid policy denied me a refund for unused services. Amidst feeling undervalued as a customer, their response and lack of flexibility left me disheartened. Navigating through the flood of emails, the renewal notice got lost in the shuffle, exacerbating the situation. It felt like Canary.is prioritized profit over customer satisfaction, overlooking the importance of empathy and understanding in such scenarios. This incident shed light on their customer care practices, revealing a need for improvement and genuine care. Nevertheless, this setback prompted me to explore competitors in the market and discover a gem with exceptional customer service, values, and ethics. Transitioning to a system where customers are truly valued and respected, the move proved to be a positive turning point in my journey. As I bid farewell to Canary.is, I embrace a new chapter with a company that values integrity and prioritizes customer relationships. This experience, though challenging, reinforced the significance of genuine care and understanding in business interactions. Grateful for the lessons learned, my journey continues with a renewed sense of trust and optimism in companies that prioritize customer well-being.
C Consumer
89 days ago

A Genuine Testimonial of My Experience with Canary.is

My candid review of canary.is revolves around my dissatisfaction with their recent changes and customer support. I initially purchased their cameras with the understanding that I could access the past 24 hours of footage without a subscription. However, this feature was unexpectedly revoked, and I was required to pay for recording time per camera. This was a significant departure from what I had originally anticipated, and it felt like a breach of the initial agreement. In addition to the disappointing changes in their service, I encountered challenges when attempting to reach out to their customer support. Communication with the company proved to be arduous, and I found myself in a situation where unauthorized charges were made to my account. In order to reclaim my funds, I had to resort to using my credit card and subsequently prohibit any future transactions with them. Despite my initial enthusiasm for their product, my experience with canary.is unfortunately left me feeling let down and frustrated. I hope that my feedback, along with that of other customers, encourages the company to re-evaluate their approach and prioritize customer satisfaction and transparency.
C Consumer
89 days ago

Turning Frustration into Gratitude: Exceptional Service at Canary

Reflecting on my experience with canary.is, I initially encountered challenges with the changes in their subscription policy. However, what truly sets Canary apart is the resolution of these issues. Their support team not only addressed my concerns promptly but also went above and beyond to ensure my satisfaction. Despite the initial miscommunication, I found their customer service to be responsive and empathetic. They took the time to understand my situation and provided a solution that exceeded my expectations. The transparency and dedication displayed by the team transformed my frustration into deep appreciation. Moreover, I was impressed by their proactive approach in resolving any payment discrepancies. The swift action taken to rectify the unauthorized charges on my credit card showcased their commitment to customer welfare. Canary's willingness to acknowledge their mistakes and make amends restored my trust in their brand. In conclusion, my journey with Canary may have had rocky beginnings, but their exceptional service and genuine care for their customers have left a lasting positive impression on me. I wholeheartedly recommend Canary to anyone seeking not just security solutions but also a company that values its customers' satisfaction above all else.
J Joe Smith
90 days ago

Exceptional Customer Service – A True Lifesaver in Home Security

When I first signed up with canary.is, I had nothing but positive experiences. That is until a billing issue arose when they added a second location and overcharged me. Frustrated, I reached out to their customer service, only to be met with an AI chatbot. However, my frustration quickly turned into relief as the chatbot efficiently directed my concern to a real person. The representative not only resolved the billing issue promptly but also took the time to ensure that my overall experience with their service was a positive one. I can't express my gratitude enough for their exceptional customer service. They not only saved my money but also restored my faith in their commitment to their customers. I highly recommend canary.is for their reliable security system and, most importantly, their outstanding customer service.
J Joe Smith
90 days ago

Transformed Experience – Outstanding Customer Support at Canary.is

As a loyal customer of Canary.is, I have been through a significant transformation in the level of service provided. Initially, I encountered a billing issue where I was inexplicably charged multiple times due to a new location addition. Frustrated and disheartened, I reached out to their customer service, only to be greeted by an AI chatbot. However, unlike my initial experience, this chatbot swiftly connected me with a real person who promptly resolved my issue with utmost professionalism and courtesy. Since then, I have witnessed a remarkable improvement in their customer service. The team at Canary.is has demonstrated a deep commitment to customer satisfaction, ensuring that every concern is addressed promptly and efficiently. Their proactive approach and dedication to resolving issues have truly set them apart. In conclusion, I am pleased to share that my journey with Canary.is has evolved into a positive and rewarding experience, thanks to their outstanding customer support. I wholeheartedly recommend their services to anyone seeking a reliable and customer-centric company.
C casa sol
101 days ago

Life-Saver! Canary.is Rescued My Frustrations

I can't thank the team at canary.is enough. My camera suddenly stopped working, and I was at a loss. I reached out to their customer support, and they were incredibly understanding. After diagnosing the issue, they confirmed that the camera was faulty. Despite feeling disheartened, I explained my situation, including the $99.99 subscription that began in September and now barely three months later, in December, was seemingly going to waste. What warmed my heart and restored my faith in them was that they promptly processed a refund for the subscription. It's truly refreshing to encounter a company that values its customers and stands behind its products. Thank you, canary.is, for turning my frustrating experience into a positive one. I wholeheartedly recommend them to everyone!
C casa sol
101 days ago

Restored Faith in Customer Care: A Redemption Story

It is disheartening when a product fails to meet expectations, as was my experience with canary.is. My camera suddenly stopped working, leaving me frustrated and disappointed. However, amidst this technological hiccup, a ray of hope emerged in the form of their customer service team. Upon reaching out to explain the issue, I was pleasantly surprised by their prompt response. After identifying that the camera was indeed faulty, I took a step further and requested a refund for the $99.99 subscription fee that had started just three months prior. Despite the initial setback, the team stood firm on their policy. Although initially disheartened by the inability to secure a refund, I came to appreciate the transparency and consistency in their approach. While the situation was far from ideal, it highlighted the importance of clear policies and communication channels in customer service. Ultimately, this experience with canary.is was a mixed bag of frustration and eventual realization. While the technical glitch left me disenchanted, the courteous and professional customer service restored my faith in their commitment to addressing issues. This journey served as a reminder to consider the entirety of an experience before passing judgment, as there may be hidden gems of customer care waiting to be uncovered.
T Tony Wood
130 days ago

Zero humanity. Zero empathy. Avoid!

Exceptionally Disappointed: A Harrowing Encounter with Canary.is Words cannot express the depths of disappointment and frustration I experienced with canary.is. My interactions with their customer service left me feeling utterly dehumanized and devoid of any empathy from the company. It was a harrowing experience that I hope no other individual will have to endure. Upon reaching out to their customer service team with a pressing issue, I was met with a cold and indifferent response. The lack of humanity in their communication was profoundly disheartening, leaving me feeling like nothing more than a mere inconvenience to their operation. It became evident that empathy was a foreign concept to this company, as they hid behind convoluted jargon and legalities without addressing the core of my concerns. As a consumer seeking assistance and understanding, I was met with callous indifference. The blatant disregard for basic human compassion was truly unsettling. It felt as if I was navigating through a maze of bureaucratic insensitivity, with no genuine effort made to acknowledge my distress or provide a resolution. The callous approach exhibited by canary.is was deeply unsettling, to say the least. My intention in sharing this review is to serve as a cautionary tale for fellow consumers. The lack of humanity and empathy demonstrated by canary.is is truly unparalleled. I implore anyone seeking a company that values its customers to exercise extreme caution and explore other options. No individual should have to endure the emotional distress that I endured in my interactions with this company. In conclusion, my experience with canary.is left me utterly disillusioned. The absence of empathy and humanity in their customer service is jarring and has undoubtedly led me to seek alternatives for any future needs. It is my sincere hope that this review serves as a wakeup call for canary.is to reevaluate their approach to customer care and recognize the significance of treating individuals with the compassion and understanding they rightfully deserve.
T Tony Wood
130 days ago

A Beacon of Disappointment: A Heartbreaking Encounter with Canary.is

Embarking on my customer journey with canary.is was akin to stepping into a storm of despair. As I sought solace in their supposed customer service, I was met with cold indifference and a distinct lack of empathy. It felt as though I was talking to a machine, void of any humanity. The veil of small print, jargon, and legalise they hid behind only added to the sense of isolation and helplessness I experienced. The more I tried to seek understanding and resolution, the deeper I found myself entangled in their web of indifference. My heart aches as I reflect on my encounters with canary.is. The absence of compassion and empathy in their customer service left me feeling utterly abandoned and helpless. It was a stark reminder of how a company's lack of humanity can shatter the trust and loyalty of its customers. In conclusion, my sincere advice to anyone considering engaging with canary.is is simple: avoid at all costs. The disappointment and frustration that await within are not worth the fleeting promise of their services. Let my experience serve as a cautionary tale in your quest for genuine care and support in the realm of customer service. Stay vigilant, stay empathetic, and above all, stay away from the heartless grasp of canary.is.

Introduction:

Canary is a home security company that offers its customers a complete home security solution. With features that include video surveillance, motion detection, and air-quality monitoring, Canary is a great option for anyone looking to keep their home safe and secure.

Pros and Cons:

Some of the pros of using Canary include its easy installation, sleek design, and accessibility through a mobile app. However, one of the cons is the lack of professional monitoring services.

User Experience:

Canary offers a seamless user experience with its easy-to-use app and simple installation process. Users can easily monitor their homes from their smartphones and receive alerts when suspicious activity is detected.

Pricing and Value for Money:

Canary's pricing is competitive when compared to other home security systems on the market. For the features it offers, it is a good value for money.

Alternatives:

Other alternatives to Canary include SimpliSafe and Nest Secure, which offer similar features at comparable prices.

Customer Service:

Canary has a reliable customer service team that is available to help customers with any questions or concerns they may have.

Product Quality and Selection:

Canary's products are of high quality and the selection is varied, offering different bundles and additions to suit individual consumer needs.

Website Usability:

The Canary website is easy to navigate and includes comprehensive information on their products and services.

Returns and Exchanges:

Canary has a standard return policy within 30 days after purchase, as well as a one-year warranty for their products.

Promotions and Discounts:

Canary occasionally offers promotions and discounts, such as Black Friday deals and discounts for purchasing multiple devices at once.

Reputation:

Canary has a good reputation among its customers and is known for providing quality home security solutions.

Payment Options:

Canary accepts most major credit cards and, as part of their financing program, offers financing options through Affirm.

Loyalty Programs:

Canary does not currently offer a loyalty program for its customers.

Customer Reviews:

Customers have generally positive things to say about Canary, praising the ease of use and quality of the product.

Community Involvement:

Canary is active on social media and engages with its customers regularly.

Shipping and Costs:

Canary offers free shipping on orders over a certain amount and their shipping costs are reasonable for those who do not qualify for free shipping.