Users Voice for Canary

80% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
Pie Chart Review Representation for Canary
Canary Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.5 3.7 4.8 4.5 4.8 4.4
Oct 2022 1 2.5 4.8 4.7 4.2 4.4
Nov 2022 1 3 4.9 4.5 3.9 2.7
Dec 2022 5 5 5 5 5 5
Mar 2023 1.7 5 4.8 4.1 3.1 4.6
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Detailed Canary Review by

Introduction:

Canary is a home security company that offers its customers a complete home security solution. With features that include video surveillance, motion detection, and air-quality monitoring, Canary is a great option for anyone looking to keep their home safe and secure.

Pros and Cons:

Some of the pros of using Canary include its easy installation, sleek design, and accessibility through a mobile app. However, one of the cons is the lack of professional monitoring services.

User Experience:

Canary offers a seamless user experience with its easy-to-use app and simple installation process. Users can easily monitor their homes from their smartphones and receive alerts when suspicious activity is detected.

Pricing and Value for Money:

Canary's pricing is competitive when compared to other home security systems on the market. For the features it offers, it is a good value for money.

Alternatives:

Other alternatives to Canary include SimpliSafe and Nest Secure, which offer similar features at comparable prices.

Customer Service:

Canary has a reliable customer service team that is available to help customers with any questions or concerns they may have.

Product Quality and Selection:

Canary's products are of high quality and the selection is varied, offering different bundles and additions to suit individual consumer needs.

Website Usability:

The Canary website is easy to navigate and includes comprehensive information on their products and services.

Returns and Exchanges:

Canary has a standard return policy within 30 days after purchase, as well as a one-year warranty for their products.

Promotions and Discounts:

Canary occasionally offers promotions and discounts, such as Black Friday deals and discounts for purchasing multiple devices at once.

Reputation:

Canary has a good reputation among its customers and is known for providing quality home security solutions.

Payment Options:

Canary accepts most major credit cards and, as part of their financing program, offers financing options through Affirm.

Loyalty Programs:

Canary does not currently offer a loyalty program for its customers.

Customer Reviews:

Customers have generally positive things to say about Canary, praising the ease of use and quality of the product.

Community Involvement:

Canary is active on social media and engages with its customers regularly.

Shipping and Costs:

Canary offers free shipping on orders over a certain amount and their shipping costs are reasonable for those who do not qualify for free shipping.

Canary Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: Daniel Ford

Review Submission Date: 2022-12-03

Review Title: Terrible like all the other reviews
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Review Description: Terrible like all the other reviews . Stole a renewal from me . Messaged same day ; ignored me for two weeks .NO REFUND . Have told my dad to cancel his and will get him an alternative . Company’s a joke .Not a good review in sightIn response to the reply - the customer support email you have provided is the one I have been using to contact and I must say have been completely useless

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Reviewer Name: Peter

Review Submission Date: 2022-11-25

Review Title: No Free 3 hours videoplayback anymore
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Review Description: After several emails, Canary does not restore the basic functionality for which most people have purchased this webcam, namely 3 hours of free video playback. Instead, you get an opportunity to speak. I can also do that on my phone. So now a movement is detected and you have to log in immediately to watch. Or you have to take out an expensive subscription.For me now two worthless cams. Going to sell them for 5€ each or just in the trash.

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Reviewer Name: Ronald Hussey

Review Submission Date: 2022-11-16

Review Title: CANARY PRO HOME SECURITY CAMERS
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Review Description: Purchased 2 units, first one broke off where you plug in the AC cord, you can hear it bouncing around within the unit. The second will not stay connected to Wi-Fi, if it stays connected for 24 hours consider yourself lucky.

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Reviewer Name: Marianne H

Review Submission Date: 2022-11-14

Review Title: My cameras work well
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Review Description: My cameras work well. I had a question when I moved about how to change my Wi-Fi and they helped me quickly with the steps and it worked. I like the new app. I get notified when there is movement at home right away.

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Reviewer Name: J Cali

Review Submission Date: 2022-10-27

Review Title: CANARY IS THE WORST!!!
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Review Description: CANARY IS THE WORST!!!! estimated wait time says 3 minutes. I was on hold for over 30 minutes when I gave up. Terrible customer service and even worse business practices. How a company like this hasn't been brought to litigation is beyond me.

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Reviewer Name: DianeO

Review Submission Date: 2022-10-08

Review Title: The worst customer service I have ever experienced
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Review Description: The cameras are fine. You have to have a paid subscription in order to review your recordings which I was OK with however if you run into any issue with your paid service, you might as well just throw your camera away because Customer Service is absolutely impossible to contact and once you get someone they are useless. They obviously don’t care because you’ve now purchased their camera and are stuck with it even after you cancel your paid subscription. The worst customer service I have experienced in 45 years!!

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Reviewer Name: steve

Review Submission Date: 2022-10-03

Review Title: not happy
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Review Description: not happy, simply wanted to cancel my yearly premium service before auto renewal online but the website although features a cancel service simply tries to offer me a discounted option and forces me to call their helpdesk to cancel, to which I was unable to get through. this is todays digital world is appalling. Canary why do you not allow or trust people to cancel their own service or remove thier own payment details?.

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Reviewer Name: Virgilio Andrade

Review Submission Date: 2022-09-28

Review Title: Be aware, scam product
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Review Description: I bought the camera 2 years ago and now is useless because this company change the features and now they request a monthly payment for the basic options that was included when I bought it

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Reviewer Name: Aria Black

Review Submission Date: 2022-09-26

Review Title: Canary does not work
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Review Description: Canary does not work. Your life will be in danger. DO NOT TRUST them. Customer services is awful. It is waster of money and will put your life and your family in danger.

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Reviewer Name: Alex

Review Submission Date: 2022-09-22

Review Title: Avoid Canary
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Review Description: Avoid Canary. A fine example of a company that prioritises profit over service. It has meant they will not get my continued service. There are plenty of better services so keep looking around.