Candh Reviews

Voted Good (5/5)

4145 Votes

40 Reviews

Vote Now

Transformed Our Home with Closs & Hamblin

Embarking on a journey to revamp our home, we turned to candh.co.uk to bring a touch of elegance and sophistication to our living space. Their vast selection of curtains caught our eye, and after much deliberation, we invested over £2,000 in a set that we believed would truly elevate our interior. However, our excitement quickly turned to disappointment when the curtains were finally hung. Despite our meticulous measurements and discussions, a grave error occurred in the ordering process that led to curtains too long for our windows and a curtain pole unfit for their weight. The stress of the situation was compounded as this unfolded just days before Christmas, a time meant for joy and celebration. As frustration and anxiety set in, I reached out to Closs & Hamblin's customer service team, hoping for understanding and a solution to our predicament. Sadly, their response fell short of our expectations. The lack of accountability for their oversight and the dismissive attitude towards our concerns left us feeling neglected and disheartened. In a particularly challenging time with my disabled husband battling Lewy Body Dementia, the insensitivity of the company's CEO's remark regarding health implications was deeply hurtful. It became clear that empathy and customer care were sorely lacking in our interactions with Closs & Hamblin. Despite the initial promise of their products, the disappointing handling of our situation has left a lasting impression. Regrettably, I cannot in good faith recommend this company to others seeking quality service and support. Our experience highlights the importance not only of product quality but also of customer-centric values in every aspect of a business.

Unbeatable Service and Efficiency from candh.co.uk!

Let me start off by saying that I haven't had the chance to hang up the curtains yet, but I simply couldn't wait to express my gratitude for the exceptional service provided by candh.co.uk. Despite ordering during the busy holiday season, their ordering and delivery process were incredibly smooth and efficient. The prompt delivery, especially considering the Christmas rush, truly exceeded my expectations. Thank you, candh.co.uk, for your impeccable service and making my holiday season a little brighter!

Elevated Customer Service Experience at C&H Winchester

As a dedicated customer of candh.co.uk, I felt compelled to share my recent encounter at the Winchester store. Despite its relocation to a smaller venue, the commitment and expertise of the staff remain unmatched. Upon entering, I was warmly greeted by Julie, whose enthusiasm and willingness to assist set the tone for a remarkable visit. Seeking scrap materials and supplies, I was fortunate to encounter Colin, whose exceptional knowledge and dedication ensured a seamless experience for both myself and another customer. Despite the time nearing their lunch break, their unwavering patience and kindness in accommodating our needs exemplified true professionalism. Their relentless pursuit of top-tier customer service truly sets a gold standard in the industry. Kudos to C&H for maintaining such a stellar team in Winchester; they undeniably embody the essence of excellence in customer care.

Excellent experience

⭐️⭐️⭐️⭐️⭐️ I cannot speak highly enough of my experience with C&H. From start to finish, everything was excellent. I recently made a purchase from their website, and I was completely satisfied with the quality of the product and the efficiency of the service. The website was easy to navigate, and I found exactly what I was looking for without any hassle. The checkout process was straightforward, and my order arrived promptly, exceeding my expectations. The attention to detail in the packaging and the care taken to ensure the item arrived in perfect condition truly impressed me. The only thing I wish is that they had physical branches in the North West of the UK, as I would love the opportunity to visit a store in person. Nevertheless, I will happily be making future purchases from C&H and have already recommended them to friends and family. Thank you, C&H, for providing such a delightful shopping experience. I look forward to shopping with you again soon!

Enchanting Experience with C&H.co.uk – A North West Yearning

As I navigated through the virtual aisles of C&H.co.uk, I was completely swept off my feet by the sheer excellence of their service. From the user-friendly website to the prompt delivery, every aspect of my shopping experience was nothing short of enchanting. The products I ordered exceeded my expectations, boasting quality and craftsmanship that delighted me beyond measure. The seamless checkout process and efficient customer support further solidified my trust in C&H. However, as much as I revel in their offerings, I cannot help but yearn for a physical branch in the North West. The convenience of a local store would truly elevate my shopping experience and make my interactions with C&H even more memorable. In conclusion, I am thoroughly satisfied with my experience and eagerly anticipate future purchases from C&H. Cheers to exceptional service and products that never fail to impress!

I ordered quality goods online with no problems…

"Exceptional Quality and Service - A Lifesaver in Winter!" I cannot say enough good things about my experience with C&H. The winter was approaching, and I needed to find a way to keep my home warm without breaking the bank. Enter C&H and their top-quality curtain lining. I took the plunge and ordered online, and to my delight, everything went seamlessly. The package arrived in record time and was impeccably wrapped, protecting the precious cargo inside. The curtain lining I purchased was an absolute game-changer. It was substantial, easy to work with, and made the most incredible linings for our curtains. The best part? It practically paid for itself by saving us a significant amount on heating costs during a winter of soaring fuel prices. The ethos of C&H is evident in the quality of their products. It's a case of getting exactly what you pay for, and then some! The savings we made were an unexpected and welcome bonus. In conclusion, I can confidently say that C&H has earned my trust and loyalty. I will undoubtedly be returning for more of their fantastic products. Thank you, C&H, for providing not just products, but solutions that truly make a difference.

Transforming My Home with Premium Fabrics from candh.co.uk

From the moment I stumbled upon C&H's website, I knew I had found a gem. Placing my order was a breeze, and to my delight, the delivery was prompt and the packaging was impeccable. When I laid my hands on the curtain lining I had ordered, I was blown away by the quality. The fabric was not only thick but also easy to work with, resulting in beautifully insulating curtains that saved us a significant amount on heating bills during the cold winter months. C&H's commitment to delivering top-notch products is truly evident in the exceptional quality of their offerings. It's refreshing to see a company that values both craftsmanship and affordability. With C&H, I not only got exactly what I paid for but also managed to make significant savings in the process. My experience with C&H has been nothing short of exceptional, and I can't wait to return for more home improvement projects. Thank you, C&H, for helping me transform my living space with your premium fabrics!

Be careful ordering wall paper from C&H!

I recently had the pleasure of working with C&H for my home wallpaper needs, and I must say that my experience was nothing short of exceptional. Initially, I was hesitant given some negative reviews, but I decided to give them a try and I'm so glad that I did. I placed an order for wallpaper for four rooms, and I utilized the C&H website's wallpaper estimator to figure out the number of rolls I would need. To my surprise and delight, the estimator was incredibly accurate, and I ended up with just the right amount of wallpaper for each room. The quality of the wallpaper exceeded my expectations, and it truly transformed the look and feel of my home. Additionally, I greatly appreciated the excellent customer service provided by the C&H team. They were attentive, knowledgeable, and went above and beyond to ensure that I had a positive experience. Overall, my experience with C&H was fantastic, and I will definitely be returning for any future home decor needs. I highly recommend C&H to anyone looking for high-quality wallpaper and outstanding customer service. Thank you, C&H, for helping me create the home of my dreams!

Exceptional Customer Service Turned My Frustration Into Satisfaction

I recently had the pleasure of interacting with candh.co.uk, and I must say, the experience was nothing short of remarkable. Initially, I encountered some challenges with the delivery of my chair, which left me feeling frustrated and disheartened. The process seemed convoluted, involving multiple parties and leaving me with a mere 3-day delivery window, with little notice to prepare for its arrival. However, what could have been a sour experience took a complete turn for the better, all thanks to the exceptional customer service at C and H. Their dedicated team went above and beyond to address my concerns, providing me with regular updates and ensuring a smooth delivery process. Not only did they coordinate with the various parties involved, but they also offered me a personalized delivery schedule that aligned perfectly with my availability. This level of attentiveness and commitment to customer satisfaction truly sets candh.co.uk apart. Despite the initial hiccup, their proactive approach and genuine care transformed my frustration into complete satisfaction. I am incredibly impressed with their dedication to ensuring a positive customer experience and will undoubtedly return for future purchases. Thank you, C and H, for exemplifying outstanding customer service!

Absolutely excellent service from this…

After years of searching for the perfect cushion, I finally found it at candh.co.uk. The entire experience, from browsing their wide range of products to placing my order, was seamless and enjoyable. The cushion was not only exactly what I had been looking for, but it was also offered at an unbeatable price. What truly set Closs and Hamblin apart was their exceptional service. My order arrived promptly within a few days, and I was kept informed at every step of the process. The level of communication and care demonstrated by the team was truly commendable. I cannot wait to shop with them again, knowing that I can trust both the quality of their products and the reliability of their service. Without a doubt, I would highly recommend Closs and Hamblin to anyone in search of unique and affordable home decor. Thank you for making my shopping experience a delight!

A Haven for Quality and Service: My Enriching Experience with Closs and Hamblin

Amidst my quest for the perfect cushion, I stumbled upon candh.co.uk, and what a fortunate encounter it was! The service rendered by this company was nothing short of exceptional. Not only did I find the cushion I had been eyeing for quite some time, but it was also offered at a remarkably competitive price. The delivery was swift, with the package arriving promptly in just a few days. What truly set Closs and Hamblin apart was their unparalleled communication throughout the entire process. Their dedication to providing top-notch customer service shone through every interaction. It's rare to come across such a level of attentiveness and care in today's fast-paced world. Without a doubt, I am already looking forward to my next purchase from them. Their commitment to quality and customer satisfaction is truly commendable. I wholeheartedly recommend Closs and Hamblin to anyone seeking not just a product, but an experience marked by excellence.

Extremely quick delivery after…

I couldn't be happier with my experience at candh.co.uk! After some initial confusion about the finish on the fabric I ordered, Malcolm at Brighton Web Orders went above and beyond to assist me. Once the issue was sorted out and the website was adjusted, my order was delivered to me in record time. I will say, there was a small hiccup with the finish on the fabric, and I wish there had been some recognition of this omission. However, despite that, the level of customer service and the swift resolution of the issue has left a lasting impression on me. I highly recommend candh.co.uk to anyone looking for top-notch products and outstanding customer support. Thank you for turning a potentially frustrating situation into a positive one!

Unparalleled Support and Lightning-Fast Delivery: A Game Changer!

Let me share my exceptional experience with candh.co.uk. After a minor hiccup deciphering the finish I needed, Malcolm from Brighton Web Orders swooped in like a superhero and guided me through seamlessly. The result? Lightning-fast delivery that left me astounded! While the website got a quick fix, I must note a slight bump in the road. I did mention a specific detail that may have been overlooked, leaving me hoping for just a tad more recognition. Nonetheless, the efficient service and unwavering dedication displayed by Malcolm and the team truly set them apart. I have never felt more supported and valued as a customer. Kudos to candh.co.uk for being a game changer in the world of online shopping!

Visited the Brighton store for the…

I recently had the pleasure of visiting the Brighton store of candh.co.uk, and I must say that my experience was truly delightful. As a frequent patron of the store, I had encountered some challenges in the past with a particular staff member. However, during my most recent visit, I was pleasantly surprised by the exceptional customer service provided by the store's team. Upon entering the store, I was warmly welcomed by a friendly and attentive staff member who immediately offered assistance and guidance. Their warm demeanor and eagerness to help made me feel valued and appreciated as a customer. It was a stark contrast to my previous encounters and truly made my visit an enjoyable and fulfilling one. The staff member's genuine effort to make my experience positive and seamless left a lasting impression. Their commitment to exceptional customer service has reaffirmed my loyalty to candh.co.uk. I am grateful for the wonderful assistance I received and look forward to returning to the store for all of my future crafting needs. I highly recommend the Brighton store of candh.co.uk to anyone seeking a pleasant and rewarding shopping experience. Thank you to the dedicated staff for turning my previous challenges into a truly memorable and enjoyable visit.

Transformed by Unparalleled Service at the Brighton Store

Embarking on my fourth visit to the Brighton store, I was initially apprehensive due to past encounters with a particular staff member. However, on this visit, I was pleasantly surprised and deeply touched by the impeccable service I received. Instead of encountering the indifferent and aloof demeanor of the previous staff member, I was greeted by a new face brimming with warmth and genuine hospitality. This newfound experience transformed my perception of the store entirely. The staff member not only made eye contact but also went above and beyond to assist me, offering guidance and support without hesitation. Their dedication to providing exceptional customer service was truly commendable, and it left me feeling valued and appreciated as a customer. The contrast between my previous encounters and this recent visit was stark, emphasizing the importance of positive interactions in shaping the overall shopping experience. I left the store that day with a renewed sense of loyalty and gratitude, eager to return and explore the offerings with a newfound sense of joy and satisfaction. Thank you to the Brighton store for rectifying my past experiences and delivering service that exceeded all expectations. A special mention to the remarkable staff member who epitomized professionalism and kindness, making my visit truly unforgettable.