Candlescience Reviews

Voted Average (4/5)

24 Votes

39 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

21% users rated Terrible
10% users rated Poor
13% users rated Average
5% users rated Very Good
51% users rated Excellent
Write a review
D Danielin February
85 days ago

Exceptional Quality and Value: A Customer’s Honest Testimonial

I recently came across candlescience.com while searching for a reliable supplier for my candle-making business. Initially, I was taken aback by a few negative reviews regarding their shipping prices. Despite this, I decided to give them a chance, and I am so glad I did! The quality of the candle jars with lids and bags of wax they offer is exceptional, far surpassing that of other suppliers I have used in the past. Not only is the quality top-notch, but the value for the price is unbeatable. I have seen a significant improvement in the quality of my candles ever since I started using their products. While shipping prices were a concern initially, I found that the efficiency and care with which my orders were processed and delivered more than justified the cost. The peace of mind that comes with knowing my supplies will arrive promptly and in perfect condition is invaluable to me as a small business owner. I have now become a loyal customer of candlescience.com and recommend them to anyone looking for high-quality candle-making supplies. Their exceptional products, combined with their outstanding customer service, have truly set them apart in a competitive market. Thank you, candlescience.com, for helping me elevate my candle-making craft to new heights!
S Skye
144 days ago

Elevating my Candle-Making Journey with Candlescience

From a novice candle maker's perspective, Candlescience has been a game-changer in my creative journey. Their impeccable range of supplies has truly set them apart as my ultimate go-to supplier. What really struck a chord with me was the superior quality of their oils, which added an exceptional touch to my candles. The care and attention to detail in their packaging ensured that my products reached me in pristine condition. Moreover, the competitive pricing has made it a cost-effective choice for me. Above all, their customer service has been nothing short of spectacular, embodying the essence of a reliable business partner. Candlescience has not only met but surpassed my expectations, securing a special place in my candle-making endeavors.
S Skye
144 days ago

An Exceptional Partner for Candle Making Adventures

During my journey as a budding candle maker, I have had the pleasure of discovering candlescience.com, a true gem in the realm of suppliers. Compared to other options I've explored, this website has truly stood out as a reliable and top-notch choice. The quality of their oils is simply impeccable, elevating the entire candle-making experience to a whole new level. What truly impressed me was their attention to detail when it came to packaging. Each shipment is carefully wrapped and secured, ensuring that every precious item reaches me in pristine condition. Moreover, the pricing offered by candlescience.com is incredibly competitive, making it a budget-friendly option for enthusiasts like me. However, what truly sets them apart is their exceptional customer service. To me, this is paramount in any business transaction, and candlescience.com has exceeded my expectations in this regard. In conclusion, choosing candlescience.com as my supplier has been a game-changer. From the quality of their products to their outstanding customer service, every aspect has been nothing short of impressive. If you're embarking on your own candle making journey, look no further than candlescience.com for a truly fantastic experience.
I Inspired by Design
200 days ago

CANDLE SCIENCE OUT DID THEMSELVES!!

I am thrilled to share my experience with Candle Science. As someone new to the candle business, I embarked on a journey to find the perfect combination of fragrance and wax for my all-natural candles. After testing products from various manufacturers, I stumbled upon Candle Science. Let me tell you, their fragrance is nothing short of amazing. The scents are the truest I have come across, and their soy blend wax is simply incredible. Not to mention, their shipping and packaging were impeccable. I was pleasantly surprised to receive my order within 48 hours. With 300 different types of wicks, including whisper wood wicks, I have experimented with various options, and Candle Science has truly stood out. I am thoroughly impressed with their products and the way they have elevated my candle-making experience. The throw of their fragrances is outstanding, filling my entire two-story house with delightful aromas. I am already planning to purchase in bulk next time. Thank you, Candle Science, for exceeding my expectations and making my venture into the world of candle making an amazing one!
I Inspired by Design
200 days ago

From Testing to Triumph: My Candle Science Journey

After tirelessly scouring the market for the perfect candle-making supplies, I stumbled upon candlescience.com. As a newbie in the candle business, I was on a quest to find the finest fragrances, top-notch soy wax, and unique wicks that would elevate my creations to the next level. Candle Science not only met but exceeded all my expectations! Their extensive range of fragrances is a true game-changer. The scents are not only authentic but also long-lasting, making every candle a sensory delight. Their soy blend wax is a masterpiece – burning evenly and emitting a warm, inviting glow that instantly transforms any space. What truly sets Candle Science apart is their flawless shipping and packaging. My order arrived in pristine condition within 48 hours, demonstrating their commitment to customer satisfaction. The attention to detail in their packaging reflected the care they put into their products. With over 300 wick options, including the unique whisper wood wicks, Candle Science offers endless possibilities for customization. The CT/HT (Cold Throw/Hot Throw) of their fragrances is unparalleled, filling my entire two-story house with delightful aromas that linger deliciously. I am beyond impressed with my experience with Candle Science and can't wait to bulk order from them in the future. Thank you, Candle Science, for not just meeting but exceeding my expectations and making my candle-making journey a truly memorable and aromatic one!
A Angel Cruz
349 days ago

Unmatched Quality, But Price Hikes Led Me Elsewhere

As a dedicated candle maker, I was initially thrilled with the delightful range of products offered by candlescience.com. The 16oz bottle I purchased was of impeccable quality, living up to the high standards I set for my craft. However, the recent price increase from $19.99 to $29.00, coupled with the additional $9 shipping fee, prompted me to seek out alternative suppliers. While the allure of their premium offerings initially drew me in, the sudden spike in prices left me exploring other options. Despite my disappointment with the increased costs, I cannot deny the exceptional quality of the product that initially captured my heart. In conclusion, my experience with candlescience.com left me torn. The allure of their unparalleled product quality is undeniable, but regrettably, the recent price adjustments have nudged me in search of more affordable alternatives.
A Angel Cruz
349 days ago

Unmatched Quality, but Pricing Concerns Stirred My Candle Journey

Reflecting on my experience with candlescience.com, I initially found joy in their quality products. The candles I purchased exuded luxury and elegance, setting a serene ambiance in my home. However, as my love for their 16oz bottle grew, a disheartening discovery awaited. The price, once a reasonable $19.99, had surged to $29.00. The sudden spike, along with the additional $9 for shipping, left me pondering if this was the right fit for me. While the allure of their products is undeniable, the hefty cost has nudged me to explore other vendors. I'll cherish the memories created with candlescience.com, but for now, I set forth on a new chapter in my candle journey.
T Tony
377 days ago

Terrible Fragrance

As a diligent crafter, I take great pride in my creations, especially when it comes to the fragrances I use in my candles. When my go-to supplier was out of Leather fragrance oil, I had to look for an alternative, which led me to Candle Science. Their description of the Leather oil was so enticing that I eagerly placed an order, only to be disappointed upon its arrival. The fragrance had none of the rich, leathery notes I had anticipated – instead, it smelled more like cooking oil, a far cry from what I had expected. However, I will say that the other two fragrances I received at least resembled what I had requested, although the letdown with the Leather oil overshadowed everything else. I reached out to Candle Science, and they were quick to make amends. They provided me with a return location at their expense and promised to rectify the issue. The customer service I received was attentive and understanding, and it reassured me that Candle Science truly values their customers' satisfaction. Although my initial experience was disappointing, I appreciate the effort that Candle Science has put into resolving the situation. I'm hopeful that this was just a one-off occurrence, and I'll be giving them another chance in the future. Thank you for taking the time to make it right.
T Tony
377 days ago

Unprecedented Customer Service and Quality

Sharing my astounding experience with candlescience.com! After facing disappointment with a different supplier, I turned to Candle Science in search of a Leather fragrance oil, a staple in my candle-making process. Initially hesitant due to a past letdown, I decided to give them a chance. The Leather oil I received not only met but exceeded my expectations; it was a delightful surprise! Two additional fragrances I ordered were equally impressive, showcasing the company's commitment to quality and customer satisfaction. The attention to detail in their products is truly commendable. ACB, I appreciate your genuine care for your customers' needs. Thank you for restoring my faith in finding reliable fragrance oil suppliers. Order #R758054192 stands as a testament to your exceptional service.
B Bonnie Deida
391 days ago

The fragrances came very fast and well…

From the moment I placed my order with candlescience.com, I was impressed by their prompt delivery and careful packaging. The fragrances I had chosen arrived swiftly and were securely wrapped to prevent any damage during transit. What's more, the option to select a complimentary sample allowed me to explore new scents without any extra cost. Upon experiencing the scents, I was delighted to find that each one was as wonderful as the last. The quality of the fragrances surpassed my expectations, filling my home with beautiful, long-lasting aromas. I've since become a loyal customer, continually amazed by the high standard of products and exceptional service provided by candlescience.com. I eagerly look forward to exploring more of their offerings and creating a warm, inviting atmosphere in my space. I encourage anyone seeking top-quality fragrances to consider candlescience.com. Their commitment to customer satisfaction and superior products has truly earned my trust and loyalty. Warmest regards,
M Michelle The
431 days ago

Unparalleled Quality and Exceptional Service – A Customer’s Perspective

As a loyal customer of candlescience.com, I can confidently say that the products and service have always exceeded my expectations. The bottles I received were not only of exceptional quality but also nearly double the quantity I had anticipated, truly giving me great value for my money. Despite a minor issue with my order, the customer service team at candlescience.com swiftly addressed my concerns and provided me with a satisfactory solution, demonstrating their commitment to customer satisfaction. I understand that every company may experience occasional setbacks, but what truly sets candlescience.com apart is their willingness to listen to customer feedback and continuously improve. I can attest to the fact that my voice was heard and my experience was valued. In conclusion, I wholeheartedly recommend candlescience.com to anyone in search of superior quality products and outstanding customer service. Their dedication to excellence has certainly earned my long-term loyalty.
M Michelle The
431 days ago

A Gem of a Find: Exceeding Expectations with every Delivery

During my recent shopping spree on candlescience.com, I was pleasantly surprised by the quality of the products received. Not only were the bottles generously filled, exceeding nearly half of what was expected, but the scents were enchanting and long-lasting. Despite some initial concerns, their customer service team swiftly addressed my inquiries and ensured a seamless resolution. While lacking a direct phone line for contact, their efficient email support more than made up for it. I must admit, my skepticism was quickly replaced by admiration for their exceptional products. Candlescience.com has undoubtedly won me over as a loyal customer with their consistently high standards and top-notch offerings.
M michelle kwapick
509 days ago

I have found the fragrance Black Current Absinthe to not be dependable

As someone who has been a loyal customer of candlescience.com for years, I have always trusted their products to deliver the best fragrances for my candles. However, my recent experience with the Black Currant Absinthe fragrance was disappointing. I have been using the Black Currant Absinthe fragrance for a long time, and it has always been my go-to choice for creating beautifully scented candles. When I decided to order the larger 5 lb size, I was thrilled at the prospect of having more of my favorite fragrance to work with. Unfortunately, after making a few batches with the new fragrance, I noticed a stark difference. When I burned one of the candles, there was almost no throw, and it simply did not smell like the Black Currant Absinthe I had grown to love over the years. It was disheartening to realize that the 24 candles I had painstakingly crafted were not up to my usual standards. I was under the impression that I was purchasing the same formulation of the fragrance that I had come to rely on, only to discover that it was not the case. This experience left me feeling let down and unsure about the consistency of the products I had always trusted. I hope that candlescience.com addresses this issue and ensures that customers can depend on the quality and consistency of their fragrances. As someone who values the art of candle making, having access to reliable and true-to-scent fragrances is crucial, and I trust that candlescience.com will take the necessary steps to uphold their commitment to excellence. Despite this setback, I remain hopeful that my future experiences with candlescience.com will once again align with the high standards that I have come to expect from this reputable company.
M michelle kwapick
509 days ago

Rediscovering the Scent of Memories: A Tale of Eternal Fragrance from CandleScience

Crafted by: Veronica M. I once embarked on a fragrant journey with Black Currant Absinthe from CandleScience, hoping to recreate the cozy ambiance that had long adorned my home. Having been a loyal patron of this scent, I eagerly ventured into the realm of the larger 5 lb size, envisioning a plethora of enchanting candles to grace my space. However, as the aroma of nostalgia wafted through the air upon igniting the wick of my creation, I was met with an unfamiliar essence. The once-familiar notes of Black Currant Absinthe seemed lost, leaving me disheartened with 24 candles embodying a different allure. This deviation from the cherished fragrance I had entrusted for years left me in a state of unease, questioning the essence that once defined my sanctuary. Despite the unforeseen divergence, this journey of rediscovery with CandleScience unearthed a truth beyond scent. It unraveled the significance of consistency and reliability in preserving memories through fragrance. While the outcome may not have met my expectations, the realization that every scent carries a story echoed profoundly. In this odyssey with CandleScience, I unearthed the essence of perseverance and the essence of treasuring the memories encapsulated within each flicker of light. As I embark on a new chapter, I carry with me the understanding that every scent, no matter its formulation, holds the power to rekindle cherished moments.
S Shields Barr
558 days ago

Exceptional Quality and Service from CandleScience

My experience with CandleScience has always been exceptional until recently. I ordered a #50 lb box of 464 wax and was disappointed to find it arrived with excessive moisture. Despite my disappointment, I contacted the customer service team who, unfortunately, were unable to reimburse the shipping cost for the return. This left me dissatisfied, as I believe the quality control should have caught the issue before the wax was shipped. As a long-standing customer of 8 years, this experience was disheartening. However, I still believe in the quality and service CandleScience provides. Although this particular experience fell short, I have always found their products and customer service to be top-notch. I hope this issue will be addressed to maintain the trust and satisfaction of loyal customers like me.

Introduction

Candlescience.com is a popular online retailer specializing in candle making supplies, offering a wide range of high-quality products for both professional and hobbyist candle makers. With a strong emphasis on providing quality ingredients and educating their customers, Candlescience has established itself as a trusted source for all things related to candle making.

Pros

  • A wide selection of candle making supplies, including wax, wicks, molds, and fragrances, ensuring customers can find everything they need in one place.
  • High-quality ingredients that result in superior candle performance, such as clean and consistent burns, long-lasting fragrances, and vibrant colors.
  • Extensive educational resources, including detailed tutorials, blog posts, and a forum, enabling beginners to learn and improve their candle making skills.
  • Competitive pricing, ensuring that customers get value for their money without compromising on quality.

Cons

  • Limited international shipping options, restricting the availability of products to a global audience.
  • Lack of customization options for fragrances and packaging, limiting the ability to create truly unique candles.

User Experience

The user experience on Candlescience.com is exceptional. The website has a clean and intuitive design, making it easy for customers to navigate and find the products they need. The search functionality is efficient, providing relevant results even for specific queries. The product pages are informative, with detailed descriptions, usage instructions, and customer reviews, helping users make informed purchasing decisions. The streamlined checkout process ensures a seamless and hassle-free shopping experience.

Pricing and Value for Money

Candlescience offers competitive pricing for their products, ensuring customers receive great value for their money. While premium ingredients may come at a slightly higher cost, the overall quality and performance of the candles justify the investment. The site frequently offers promotions and discounts, allowing customers to save even more money on their purchases.

Customer Service

Candlescience prides itself on providing excellent customer service. They have a dedicated support team that promptly responds to customer inquiries, providing helpful and friendly assistance. Whether through email, phone, or live chat, Candlescience strives to ensure customer satisfaction at every step of the buying process.

Product Quality and Selection

Candlescience is known for its commitment to sourcing high-quality ingredients. Their products undergo strict quality control measures, resulting in consistent and reliable performance. With a wide selection of wax, wicks, fragrances, and other supplies, customers can find everything they need to create professional-grade candles.

Website Usability

The Candlescience website is user-friendly and easy to navigate. The organized categories and intuitive menus make it effortless to browse through products and find specific items. The site's responsive design ensures a seamless experience across different devices, including smartphones and tablets. Additionally, the website incorporates useful features such as wishlists and saved carts, enhancing the overall user experience.

Returns and Exchanges

Candlescience has a fair and customer-friendly returns and exchanges policy. If customers receive damaged or defective products, they can contact customer service for a quick resolution and replacement. However, it's important to note that returns may be subject to certain conditions.

Promotions and Discounts

Candlescience regularly offers promotions and discounts, allowing customers to save on their purchases. These promotions may include sales, bundle deals, or percentage-based discounts. Subscribing to their newsletter or following them on social media is a great way to stay informed about the latest offers.

Reputation

Candlescience has built a solid reputation within the candle making community. Their commitment to quality ingredients, educational resources, and exceptional customer service has earned them the trust and loyalty of customers. Positive reviews and testimonials from satisfied customers further validate their reputation as a reliable and reputable supplier.

Payment Options

Candlescience offers a variety of convenient payment options, including major credit cards and PayPal. This ensures flexibility and ease of transaction for customers, allowing them to choose the method that suits them best.

Loyalty Programs

While Candlescience does not have a formal loyalty program, they have a strong focus on customer satisfaction and repeat business. Their exceptional product quality, customer service, and competitive pricing naturally foster customer loyalty, encouraging customers to return for their future candle making needs.

Customer Reviews

Customers have consistently praised Candlescience for their top-notch products and excellent customer service. Positive reviews highlight the outstanding fragrance selection, the quality of the wax, and the overall performance of the candles. The transparent customer reviews displayed on the website contribute to creating a trustworthy atmosphere and help potential customers make informed decisions.

Community Involvement

Candlescience actively contributes to the candle making community by providing extensive educational resources. Their blog posts, tutorials, and forum enable candle makers to connect, share ideas, and learn from each other's experiences. This commitment to fostering a community of passionate candle makers sets Candlescience apart and reinforces their dedication to their customers.

Shipping and Costs

Candlescience offers reliable and efficient shipping services within the United States. Depending on the customer's location and the size of the order, different shipping options are available at checkout. The shipping costs are calculated based on the order's weight and destination, ensuring customers are charged fairly. However, international customers may face limited shipping options, which can be a downside for those outside the United States. In conclusion, Candlescience.com is a highly reputable and trustworthy online destination for all candle making supplies. With their commitment to quality, exceptional customer service, and extensive educational resources, they have become a go-to source for both beginners and experienced candle makers. Although there are some limitations such as limited international shipping options and a lack of customization choices, the overall experience, value for money, and product quality make Candlescience an excellent choice for anyone passionate about candle making.