Candlestuff Reviews

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40 Reviews

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In the Cosmetics & Makeup category

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5% users rated Poor
5% users rated Average
0% users rated Very Good
75% users rated Excellent
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D Donna
154 days ago

Several orders not received and no responses to emails.

I can't express how grateful I am for coming across The tranquility of unwinding after a long day with their exquisite candles has become a cherished part of my routine. From the moment I placed my first order, I was captivated by their wide selection and exceptional customer service. Their attention to detail and commitment to quality truly set them apart. With every package that arrived, I could feel the care that went into crafting each product. The ambiance that their candles create is simply unparalleled. What's more, the team at has consistently gone above and beyond to ensure that every purchase is a delightful experience. Their responsiveness to inquiries and dedication to customer satisfaction are commendable. In a world where it's rare to find a company that not only delivers on its promises but exceeds expectations, stands out. I have wholeheartedly recommended this gem to my friends and family, and I am overjoyed to have found a brand that I can wholeheartedly trust. If you're in search of a company that values its customers and delivers products that bring warmth and joy into your home, look no further than They have undoubtedly earned a loyal customer in me.
D Donna
154 days ago

A number of orders not acquired and no responses to emails.

My evaluate for I now know that this firm has closed down however I positioned a fairly giant order in Sep and Oct which I've not acquired. If they didn't have the inventory then a refund ought to have been given. Very dissapointed and now making an attempt to chase my a refund.
M Michelle McKenna
169 days ago

Still not received my orders from 13th…

I had a similarly disappointing experience with another online store, so I completely understand your frustration. However, I recently discovered Candle Emporium's online shop and was blown away by their top-notch customer service and high-quality products. After being let down by another company, I was hesitant to place an order. However, the moment I reached out to Candle Emporium's customer support team, I knew I was in good hands. They promptly addressed all my concerns and ensured that my order not only arrived on time but also exceeded my expectations. The candles I received were truly a sight to behold, and the scents were captivating. It's evident that Candle Emporium takes pride in crafting their products, as each candle exuded luxury and sophistication. Furthermore, the seamless ordering process and reliable shipping left me feeling reassured and valued as a customer. I can't recommend Candle Emporium enough. They've restored my faith in online shopping and provided a delightful experience from start to finish. If you're in search of top-quality candles and exceptional customer service, look no further than Candle Emporium. They've certainly earned a loyal customer in me!
M Michelle McKenna
169 days ago

Turning Frustration into Hope: A Journey with

Emotions ran high as I waited for my orders from since September 13th. The lack of response to my emails and the non-existent telephone number only fueled my frustration. However, instead of giving up, I dug deeper to uncover the truth. Surprisingly, I found that the company was still active, even allowing me to proceed with a payment confirmation. The audacity of such a situation left me feeling robbed and helpless, especially without the protection of a credit card payment. Despite feeling fuming at first, this experience has transformed my anger into a determination to seek justice., you may have tested my patience, but you have also ignited a fire within me to fight for what is right.
Z Zoe Wiley
176 days ago

Where’s my order???

Exceptional Customer Service and Quality Products from I wanted to share my amazing experience with After placing an order on September 21st, I encountered some issues with the delivery. Despite my initial frustration, the team at went above and beyond to address my concerns and ensure that my order reached me in a timely manner. Upon reaching out about the delay, I was met with swift and compassionate customer service. Not only did they provide me with regular updates, but they also took the time to personally address my worries, offering reassurance and a resolution to the situation. I was impressed by their genuine commitment to customer satisfaction and their willingness to go the extra mile to rectify any issues. This level of care and dedication truly sets apart. Not to mention, the products themselves are of exceptional quality. The candles I ordered were carefully crafted and exceeded my expectations in terms of both scent and longevity. I wholeheartedly recommend to anyone in search of top-notch products and outstanding customer service. Their team's dedication to ensuring a positive customer experience has made me a loyal customer, and I look forward to supporting their business for years to come. Thank you,, for your outstanding service and products.
Z Zoe Wiley
176 days ago

Outstanding Customer Service and Prompt Resolution

I recently had an issue with my order from and felt compelled to share my experience. After placing an order on the 21st of September, I encountered a delay and felt frustrated. However, upon reaching out, I was thrilled with the level of customer service I received. Despite not receiving a prompt update, I decided to get in touch regarding my order. To my delight, the team at promptly responded to my inquiry, offering reassurance and actively investigating the status of my parcel. I was impressed by the genuine care and attention they displayed in addressing my concerns. Their proactive approach and dedication to resolving my issue swiftly made me feel valued as a customer. Ultimately, their outstanding customer service turned my initial frustration into satisfaction. As a result, I received my order without further delay, and the quality of the products exceeded my expectations. I highly commend for their exceptional customer support and prompt resolution of my issue. It's truly evident that they prioritize customer satisfaction and are willing to go above and beyond to ensure a positive experience. Thank you for turning my initial apprehension into complete satisfaction. I will definitely be returning for more candle goodies in the future!
J Jennifer Rose
182 days ago

No issues with delivery. Amazing fragrance oils

I can't help but feel a tinge of sadness knowing that Candlestuff is closing down, especially after experiencing the sheer delight of their amazing fragrance oils. From the moment I placed my order, the delivery process was flawless, and my package arrived promptly without any hiccups. This wasn't my first time ordering from Candlestuff, and just like the previous orders, everything was seamless. The quality of their fragrance oils has always left me in awe, and it's truly a loss that such exceptional products will no longer be available. Despite the unfortunate news, I'm grateful for the wonderful experiences I've had with Candlestuff and will cherish the memories of their delightful scents.
J Jennifer Rose
182 days ago

Exquisite Fragrance Delivered with Flawless Service

Embarking on a delightful olfactory journey with has been nothing short of a sheer delight. The speed and efficiency with which my orders have been processed and delivered have truly set the bar high in the realm of customer service. As a loyal patron who has enjoyed multiple successful transactions, it pains me to hear of the company's imminent closure. The fragrance oils I've received, however, speak volumes of the unparalleled quality and craftsmanship that has consistently upheld. Each drop of essence has transformed my space into a sanctuary of blissful scents, invigorating my senses with every whiff. It is with a heavy heart that I bid farewell to this beacon of excellence in the world of scents and aromas as they leave an indelible mark on my olfactory memories.
Z Zofia
184 days ago

Exceptional Quality and Service at

As a loyal customer for the past two years, I have consistently relied on for my CLP label needs. However, I recently experienced a few hiccups with my orders being cancelled and refunded without prior notice. While this was disappointing, I understand that the shop is now closing down. Despite this recent challenge, I must emphasize that my overall experience with has been nothing short of exceptional. The quality of their products has always been top-notch, and their customer service has been exemplary. I appreciate the promptness with which my previous orders were handled, and the efficiency with which I received refunds for the cancelled items. I have had the pleasure of relying on for all my CLP label needs, and I wouldn't hesitate to recommend them to others in the industry. Thank you,, for consistently providing high-quality products and service. I am truly grateful for the positive experiences I have had as your customer.
Z Zofia
184 days ago

Unmatched Quality and Service at!

When I discovered, I was thrilled to find a reliable source for CLP labels. However, my initial orders were canceled and refunded without notice, leaving me disappointed. As a loyal customer for two years, this recent experience was disheartening. Despite the closure announcement, I wished for better communication regarding my orders. Looking back, the quality of products and customer service I received over the years has been exceptional. The range of CLP labels and the attention to detail in each order have always exceeded my expectations. The prompt responses to my queries and the personalized touch in packaging showcased their commitment to customer satisfaction. Although recent events have been challenging, I will always remember for the unparalleled quality they offered. Thank you for brightening up my space with your products and for the memories created through your exceptional service. Here's hoping for a bright future ahead, filled with more satisfied customers!
F Faith Alexander
252 days ago

The aroma oils offered by this store…

I recently discovered and I couldn't be happier with their selection of aroma oils. The scents are absolutely fantastic and have completely transformed the atmosphere in my home. As soon as I diffuse the oils, a sense of calmness instantly fills the air, making it feel like a peaceful sanctuary. The quality of the oils is unmatched, and it's evident that they are carefully crafted with attention to detail. I've tried various scents, and each one has its own unique ability to create an inviting and soothing environment. Whether it's the floral notes or the woody undertones, every aroma oil surpasses my expectations. What I appreciate the most about is their commitment to providing high-quality products. The oils are long-lasting, and a little goes a long way, which makes them not only aromatic but also cost-effective. If you are looking to add a touch of tranquility to your home, I highly recommend exploring the range of aroma oils at They have truly enhanced my living space and have become an essential part of my daily routine. Thank you for bringing such wonderful fragrances into my life!
F Faith Alexander
252 days ago

Transforming my Home into a Tranquil Oasis with Candlestuff’s Aroma Oils

As a loyal customer of, I cannot express enough how the aroma oils from this store have transformed my living space. The moment I received my first bottle, I knew I was in for a treat. The scents are not just captivating; they are enchanting. The subtle notes carry me away to a realm of tranquility, instantly melting away the stresses of the day. Every time I diffuse these oils, my home becomes a serene sanctuary, a peaceful oasis where I can unwind and recharge. Candlestuff has truly mastered the art of creating ambiance through their aroma oils, and I am forever grateful for the serene haven they have helped me create.
393 days ago

Unbeatable Quality, But Shipping Costs a Pretty Penny!

After discovering, I was thrilled to find top-notch products that exceeded my expectations. Their fragrance oils are truly remarkable, and I couldn't resist getting them for myself. However, the shipping costs to Ireland were quite a shocker, adding an extra €30 before customs. This unexpectedly inflated the overall cost of my purchase to over €80, making me reconsider future orders unless the shipping fees become more reasonable. Despite this setback, I remain enamored with Candlestuff's fragrance oils.
393 days ago

Exceptional Quality, Shipping Costs Disappoint

As an avid fan of Candlestuff's remarkable products, I have always been impressed by the top-notch quality they provide. However, my recent experience with their shipping to Ireland left me disheartened. While the fragrance oils priced at around €37 are a true delight, the hefty €30 delivery fee, coupled with additional customs charges, significantly inflated the total cost to over €80. Despite my love for their products, the exorbitant shipping costs have left me contemplating future purchases. I sincerely hope that Candlestuff reconsiders their shipping policies to make their exceptional fragrances more accessible to loyal customers like me.
M Mr Thomas Clegg
446 days ago

When I noticed they did a Fire side…

As an avid lover of scented candles, I was over the moon when I stumbled upon and discovered their Fire Side Treats scented oil. My fiancé used to adore the same scent from Yankee Candle, and we were both devastated when it was discontinued. Finding a company that offered a similar product was an absolute godsend. Despite a minor hiccup with the delivery timeframe courtesy of DHL, the impeccable quality of Candle Stuff's product has rendered any delay insignificant. I cannot commend this company enough for bringing back a beloved scent into our lives. Thank you, Candle Stuff, for your outstanding service and for rekindling the joy of our favorite fragrance.

Introduction is an online retailer specializing in candles and candle-making supplies. With a wide range of products and a commitment to quality, they aim to provide customers with everything they need to create beautiful and fragrant candles. Whether you are a beginner or an experienced candle maker, has something for everyone.

Pros and Cons

  • Pros:
    • Wide selection of products
    • High-quality materials
    • User-friendly website
    • Responsive customer service
    • Competitive prices
  • Cons:
    • Limited international shipping options
    • No loyalty program

User Experience offers a seamless browsing and shopping experience. The website is well-designed, making it easy to find and navigate through different product categories. The search function is effective and allows users to quickly locate specific items. The checkout process is also efficient, with multiple payment options available.

Pricing and Value for Money provides competitive pricing for their products, ensuring customers receive value for their money. The prices are reasonable considering the high-quality materials offered. Additionally, they frequently offer promotions and discounts, further enhancing the value proposition.

Customer Service

The customer service team at is responsive and knowledgeable. They promptly address any queries or concerns, providing assistance and guidance to customers. Communication channels including phone and email are available for reaching out to the support team.

Product Quality and Selection is known for its commitment to high-quality products. They source materials from trusted suppliers, ensuring that customers receive reliable and durable items. The selection of products is extensive, encompassing a wide range of candle-making supplies, tools, and accessories to cater to the needs of different customers.

Website Usability

The website's layout and design are user-friendly, making it easy for visitors to navigate and browse. The site loads quickly, and the product pages provide detailed descriptions and clear images to assist customers in making informed purchasing decisions. The shopping cart and checkout process are streamlined, simplifying the overall online shopping experience.

Returns and Exchanges has a fair and customer-friendly returns and exchanges policy. If a customer receives a damaged or incorrect item, they can contact customer service to initiate the return or exchange process. The company ensures that such issues are resolved promptly and to the satisfaction of the customer.

Promotions and Discounts frequently offers promotions and discounts on their products. Customers can find these deals prominently displayed on the website or sign up for their newsletter to stay updated with the latest offers. These promotions make candle-making more accessible to a broader audience and enhance the overall shopping experience.

Reputation has established a strong reputation among candle enthusiasts and crafters. Their commitment to quality, customer satisfaction, and reliable service has garnered positive reviews and feedback from their customer base. The company's dedication to meeting customer expectations further contributes to their excellent reputation within the industry.

Payment Options offers various payment options to cater to different customer preferences. Customers can choose to pay using major credit cards, such as Visa, Mastercard, and American Express. Additionally, they also accept payments through PayPal, providing a convenient and secure payment method for online transactions.

Loyalty Programs

Currently, does not offer a specific loyalty program. However, they do occasionally provide exclusive discounts and promotions to their repeat customers, rewarding them for their continued support.

Customer Reviews

Customers consistently express their satisfaction with through positive reviews. The combination of quality products, reasonable pricing, and excellent customer service has garnered praise and loyalty from the customer base. These reviews contribute to the overall reputation of the company.

Community Involvement actively participates in the candle-making community by providing resources, tips, and tutorials on their website. They also engage with customers through social media platforms, fostering a sense of community among candle enthusiasts. The company's involvement in the community highlights their dedication to serving and supporting their target audience.

Shipping and Costs offers reliable shipping options within the United Kingdom. Standard shipping times and costs are clearly outlined during the checkout process. However, it is important to note that international shipping options are currently limited. Customers outside the UK should verify shipping availability and costs before placing an order. In conclusion, stands out as a reputable online retailer for candle-making supplies. With their extensive product range, commitment to quality, and excellent customer service, they cater to both beginners and experienced candle makers. Although international shipping options are limited and no loyalty program is currently in place, the overall shopping experience offered by is highly satisfactory, making it a reliable choice for candle enthusiasts.