Candlewoodsuites Reviews

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47 Reviews

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9% users rated Poor
2% users rated Average
36% users rated Very Good
38% users rated Excellent
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C Customer
78 days ago

Warning: IHG Accommodations Could Not Honor On-line Reserving Charges

My evaluate for I wish to share a important warning with anybody contemplating reserving with IHG Accommodations Group, particularly throughout promotional durations like Black Friday gross sales. My current expertise has raised critical issues about their dedication to honouring the charges marketed on their very own web site. Throughout a Black Friday promotion, I booked a room at an IHG property (Candlewood Suites Lake Mary) at a considerably discounted fee. Nonetheless, simply days earlier than my scheduled journey, I found that the lodge had modified my reserving fee with none prior notification to me. This alteration was not a minor adjustment however a considerable enhance from the unique promotional provide. What has been notably distressing is the shortage of communication from IHG. Regardless of quite a few makes an attempt to resolve this matter and have interaction with their customer support, the response has been removed from passable. It concerned coping with a number of case managers, but the difficulty remained unresolved, resulting in a substantial amount of frustration and inconvenience. This expertise has been eye-opening and regarding. For these planning to ebook with IHG Accommodations, notably throughout gross sales or promotional occasions, please be vigilant. It seems there is a danger that the speed you ebook at is probably not the speed you are in the end charged, and getting the difficulty resolved is probably not easy. I felt it essential to share this expertise to assist others keep away from comparable conditions. At all times double-check your reservations, and be ready to advocate on your rights as a shopper.
J John
265 days ago

A Diamond in the Rough: Candlewood Suites Shines Bright

From the moment we arrived at Candlewood Suites in Ft Myers, FL, we were pleasantly surprised by the warm ambiance that welcomed us. Despite initial reservations about the hotel's appearance, we were quickly reassured by the exceptional service we received. Being accompanied by a handicapped partner, accessibility is always a concern, and the lack of elevators was initially concerning. However, the staff went above and beyond to accommodate our needs, ensuring a seamless experience despite the limitations caused by the recent hurricane. While the property may show signs of wear and tear, the dedication of the desk personnel shone through, providing us with a level of customer care that far exceeded our expectations. Although challenges were present, the swift and efficient handling of our cancellation and refund left a lasting positive impression. Candlewood Suites, with its heartwarming hospitality, is truly a hidden gem that glimmers amidst any imperfections.
C Caroline Spiotto
935 days ago

A Gem of a Stay at Candlewood Suites

After a recent stay at Candlewood Suites, I can confidently say that it was an unforgettable experience. This place is a hidden gem, with exceptional customer service and attention to detail. From the moment I checked in, the staff went above and beyond to ensure that I felt at home. I had the pleasure of using their free laundry facilities, which were a lifesaver during my stay. However, it was the little things that truly made a difference. The cleanliness and maintenance of the fitness room and laundry facilities were truly impressive. The complimentary grills on the patio were a nice touch, perfect for a relaxing evening. The highlight of my stay was the outstanding service provided by Alfred, the night clerk. His friendly demeanor and willingness to assist made a lasting impression. The staff's dedication to ensuring a comfortable and enjoyable experience was evident throughout my time at the hotel. In terms of accommodations, the room was spacious and well-appointed. However, I did encounter a minor issue with the phone in the room, which was slightly muffled. Despite this, it did not take away from the overall positive experience. Overall, I would highly recommend Candlewood Suites to anyone looking for a comfortable and welcoming stay. It's clear that the staff takes pride in maintaining a high standard of hospitality. I am already looking forward to my next visit. Thank you, Candlewood Suites, for a truly memorable stay.
A Annie Oakley
993 days ago

An Unforgettable Stay at Candlewood Suites

My recent experience with Candlewood Suites in Idaho Falls left me utterly disappointed. Expecting a comfortable and clean room, I was met with a disarrayed space that seemed neglected. The bed was sloppily made, and the hygiene of the bathroom left much to be desired, with hair strewn across the shower and an unsightly toilet. Seeking answers, I approached a housekeeper named Chyna, as indicated on the cleaning roster, only to be told that no one by that name worked there. Confusion and frustration enveloped me as I returned to my room, only to cross paths with the elusive Chyna in the corridor. This unsettling encounter tainted my stay and left me questioning the integrity of the staff. My hope is that future guests will not encounter such discrepancies and inconsistencies, as the discrepancies marred an otherwise potentially pleasant stay.
N Niamhsunshine
1119 days ago

A Heartfelt Thank You to Candlewood Suites

Reflecting on my recent stay at Candlewood Suites, I am overwhelmed with gratitude for the exceptional service I received. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The warm welcome at check-in set the tone for a truly memorable experience. Not only were the facilities immaculate and well-maintained, but the attention to detail did not go unnoticed. The little touches, like a personalized welcome note in my room and complimentary amenities, made me feel valued as a guest. Throughout my stay, the staff continued to impress me with their professionalism and genuine care. Whether I needed assistance with recommendations for local attractions or a simple request for extra towels, they were always eager to help with a smile. As I checked out and said my goodbyes, I left Candlewood Suites with a heart full of gratitude. The outstanding service, comfortable accommodations, and welcoming atmosphere truly made my stay unforgettable. Thank you, Candlewood Suites, for exceeding my expectations and providing a home away from home!
M Michael Tharp
1469 days ago

Unforgettable Stay at Candlewood Suites: A Lesson in Cleanliness

Embarking on a weary journey, my wife and I sought refuge at Candlewood Suites in O’Fallon, IL, on a fateful night in December. The exhaustion from a day of endless driving engulfed us, urging us to seek solace in the comforting embrace of the hotel's bedding. Little did we know that our brief respite would metamorphose into a harrowing experience etched in our memory. At daybreak, as the sun timidly kissed the horizon, a ghastly sight greeted our waking eyes – bloody scabs and blood stains defiled our pristine sheets. Horror and disbelief rippled through our beings, for the blood was foreign to us, its origin a haunting mystery. The room bore witness to neglect, presenting itself in a shroud of filth and abandonment. Seeking answers, I implored the manager for information regarding the previous occupants, hoping to alleviate the looming dread of potential health risks. Despite my pleas, my queries fell on deaf ears, met with indifference and a resolute denial of assistance. The quest for accountability and cleanliness rendered fruitless, leaving me grappling with uncertainty and fear. Navigating the labyrinth of bureaucracy, I endeavored to seek reparation for the ordeal that now demanded more than just monetary compensation. The manager's refusal to acknowledge my concerns and the corporate indifference propelled me into a whirlwind of anguish. The battle for truth and justice waged on, as the specter of looming health risks loomed overhead. In the aftermath of this ordeal, the shadow of uncertainty lingered, nudging me towards a path fraught with medical tests and expenses. The echoes of my plea for empathy and accountability reverberate unanswered, a poignant reminder of a hospitality industry marred by negligence and apathy. Despite the tribulations faced, one lesson stands resolute – the value of cleanliness, accountability, and compassion in hospitality. A testament to an unforgettable stay at Candlewood Suites, a narrative entwined with lessons learned and a resolve strengthened, resonating with the echoes of a journey marred by blood-stained sheets and unanswered questions.
D Dan Norgren
1572 days ago

A Remarkable Stay at Candlewood Suites – A Perfect Blend of Comfort and Convenience

From the moment I checked in at Candlewood Suites in New Jersey, I was immediately impressed by the warm hospitality and impeccable service provided by the staff. Not only were they friendly, but they also proved to be incredibly efficient when I encountered a minor issue during my stay – they had it resolved within just 5 minutes! One of the standout features of this hotel was its prime location, offering easy access to the subway leading directly to Manhattan. The convenience of being able to explore the bustling city while also enjoying a peaceful riverside stroll was truly unmatched. Moreover, the room itself was a delight – well-equipped with all the essentials I needed for a comfortable stay. From cozy bedding to modern amenities, Candlewood Suites provided a perfect blend of comfort and convenience that exceeded my expectations. If you're looking for a hotel that combines excellent service, a convenient location, and a cozy atmosphere, I highly recommend Candlewood Suites. My experience was nothing short of exceptional, and I can't wait to return for another memorable stay.
P Peter Wolff
1573 days ago

A Touch of Luxury at Crowne Plaza Hotel Docklands London

Allow me to share my experience staying at the Crowne Plaza Hotel Docklands London, as posted on While my time at the hotel was overall enjoyable, there were a few hiccups that detracted from the experience. The limited swimming pool hours for children from 15:00 to 18:30 proved to be quite inconvenient for me and my family. It restricted our schedule and left us wanting more flexibility to enjoy this amenity. Moreover, the issue with keycards not working properly was a frustrating challenge we faced. It took away precious vacation moments as we dealt with this inconvenience, trying to gain access to our room. One notable downside was the inability to fully close the window in our room, leading us to endure chilly temperatures around 10 degrees Celsius while trying to sleep. Lastly, the room door's tendency to jump off the hinges upon opening was a surprising and somewhat alarming issue we encountered during our stay. Despite these setbacks, the luxurious touches and overall ambiance of the Crowne Plaza Hotel Docklands London made our stay memorable. The attentive staff, elegant decor, and convenient location helped balance out the challenges we faced. Overall, with improvements in these areas, I believe this hotel could truly stand out as a top choice for travelers seeking a touch of luxury in London.
J Julie Pedersen
1914 days ago

Redeeming Quality Amidst Disappointment – InterContinental Berlin

Reflecting on my recent stay at InterContinental Berlin, I must acknowledge the initial frustration experienced. Upon departure in December 2018, a refundable deposit of 50 Euros was not returned, leaving me feeling disheartened by the lack of accountability. Countless attempts to communicate with the hotel went unanswered, deepening my disappointment. However, amidst this setback, one must appreciate the sincerity in acknowledging flaws. Despite the unresolved issue, the stay itself offered glimpses of excellence. The location proved convenient, allowing easy access to Berlin's vibrant attractions. The ambiance of the hotel was undeniably opulent, with luxurious amenities that elevated the overall experience. The professional and courteous staff, though lacking in responsiveness to my specific concern, added a touch of warmth to an otherwise challenging situation. While the unresolved deposit remains a regrettable aspect of my stay, it is essential to recognize the potential for improvement in communication and follow-up procedures. InterContinental Berlin, with its grandeur and allure, has the opportunity to refine its customer service and enhance guest satisfaction. Despite the setback encountered, there is a glimmer of hope for future guests to experience a seamless and enjoyable stay at this esteemed establishment. Therefore, my nuanced review encapsulates a mixture of disappointment and optimism, shedding light on both the drawbacks and commendable attributes of InterContinental Berlin. It is my earnest hope that future guests will encounter a more responsive and accountable service, ensuring a truly memorable and fulfilling stay at this prestigious hotel.
2037 days ago

Candlewood Suites went above and beyond to accommodate my last-minute reservation changes

As a loyal customer of Candlewood Suites, I recently encountered a situation where I had to make some unplanned changes to my reservation. I was amazed by the exceptional level of service and support I received from the staff at Candlewood Suites during this stressful time. They not only accommodated my last-minute adjustments effortlessly but also went above and beyond to ensure that my stay was comfortable and seamless. I had to modify my booking due to unexpected travel delays, and the team at Candlewood Suites handled the situation with professionalism and efficiency. They swiftly updated my reservation without any hassle, making sure that I had a stress-free experience. Their attention to detail and commitment to customer satisfaction truly sets them apart from other hotels. The room was impeccably clean and well-maintained, providing a cozy and inviting atmosphere for my stay. The amenities and facilities exceeded my expectations, allowing me to relax and unwind after a long day of travel. The convenience of the location and the warm hospitality of the staff added to the overall positive experience. I would like to extend my heartfelt gratitude to the team at Candlewood Suites for their outstanding service and dedication to ensuring that every guest has a memorable and enjoyable stay. Their willingness to accommodate my needs promptly and efficiently has earned my trust and loyalty. I highly recommend Candlewood Suites to anyone seeking a comfortable and welcoming accommodation option. My recent experience has only reinforced my confidence in their exceptional service standards.
T TheTruthHurtz
2531 days ago

Unforgettable Stay at Intercontinental Dublin – A 5-Star Oasis Near Dublin’s Heart

As a seasoned traveler, I am always on the lookout for exceptional accommodations, and my recent stay at the Intercontinental Dublin truly exceeded all my expectations. Nestled in the prestigious Ballsbridge area of Dublin, this luxurious hotel offers a seamless blend of comfort, convenience, and sophistication. From the moment I arrived, I was struck by the hotel's prime location, which provided easy access to Dublin's bustling city center via bus, tram, or road. Surrounded by picturesque views, the Intercontinental Dublin serves as an oasis of tranquility amidst the vibrant city life. The hotel's amenities left me in awe - from the exquisite restaurant serving delectable meals to the state-of-the-art health gym and inviting swimming pool, every aspect of my stay was meticulously catered to. The convenience of on-site parking only added to the overall convenience and ease of my visit. One highlight of my stay was the sumptuous breakfast options, which offered a delightful start to each morning. The staff, with their warm and welcoming demeanor, went above and beyond to ensure that my every need was met, contributing to a truly memorable experience. The Executive rooms, with their elegant décor and the lavish super king size bed, provided the perfect sanctuary after a long day of exploring Dublin. Each night, I drifted off to sleep in pure comfort, ready to take on the next day's adventures. In conclusion, if you are seeking a luxurious retreat in Dublin, look no further than the Intercontinental Dublin. My stay was nothing short of exceptional, and I wholeheartedly recommend this hotel to anyone looking for a top-tier experience in the heart of Dublin. Thank you for the unforgettable memories, Intercontinental Dublin - you have certainly earned top marks in my book!
V Varsha.T
2556 days ago

Exceptional Customer Care That Goes Above and Beyond

I had the pleasure of speaking with Vijay at the InterContinental London (The O2) through my booking with My family's plan to attend the Ariana Grande concert and stay overnight in three deluxe rooms was made even more special thanks to Vijay's incredible customer service. Not only did he patiently address all my inquiries with thorough explanations, but he also seamlessly connected me with his colleagues whenever necessary. What truly impressed me was his offer for direct follow-up assistance, showing a level of care that is rare to find in the hospitality industry. In a world where some businesses seem to forget about you once they have your payment, Vijay and the team at InterContinental London (The O2) proved to be a refreshing exception. Their genuine commitment to exceeding customer expectations is commendable and greatly appreciated. For anyone looking for a memorable and stress-free stay, I highly recommend their services. Thank you for showing that true customer care is still alive and thriving.
Z Zee
2802 days ago

A Slice of Paradise at Intercontinental Mauritius – Where Luxury Meets Hospitality!

Drawing inspiration from a recent stay at, I am elated to share my unforgettable experience at the Intercontinental Mauritius. Nestled in the lap of luxury, this gem offers unparalleled 10-star service, exquisite dining options, and so much more, truly exceeding all expectations. From my first family trip to a romantic getaway with my partner, this haven captivated our hearts. I can't recommend the presidential suite enough – an epitome of opulence and comfort. Immaculately maintained grounds, combined with warm hospitality from the staff, made every moment truly exceptional. While the beach may not be the highlight, the overall experience is nothing short of magical, prompting me to eagerly plan my return next year. For a truly unforgettable escape, Intercontinental Mauritius is a must-visit destination that promises to enchant and delight!
S Shaun Bartlett
3154 days ago

A Night to Forget: Zero Stars for Terrible Service at

I recently had the displeasure of staying at this hotel, which was supposed to be a convenient stopover before a flight. However, my experience quickly turned sour when I discovered a filthy, stained towel in my room. As if that wasn't bad enough, the towel also emitted a repulsive odor. In a rush to catch my taxi, I had no choice but to use a small hand towel instead. I had every intention of addressing this issue upon my return, but all of my efforts to seek assistance were met with nothing but frustration. Despite reaching out via social media and email, the hotel's responses were dismissive and unhelpful, leaving me feeling disregarded and disrespected. It's clear that the so-called "help" from this establishment was nothing more than a facade, designed to placate dissatisfied customers without any genuine effort to improve the situation. The lack of accountability and meaningful action taken to resolve my concerns was disappointing, to say the least. I urge others to think twice before booking a stay at this hotel, as the quality of service and the manner in which customer complaints are handled leave much to be desired. This experience has certainly left a lasting impression on me, and not in a positive way.
R Richard Carter
3369 days ago

A Cozy Retreat Worth Every Penny

Stepping into Candlewood Suites, I found more than just a hotel; I found a sanctuary. The pricing pleasantly surprised us, offering an exceptional value for our money. From the moment we checked in, to the moment we left, every detail was meticulously taken care of, making our stay not just good but truly memorable. The ambience of the hotel enveloped us in warmth, and the impeccable service exceeded our expectations. My wife and I relished every moment of our stay, allowing us to unwind and enjoy each other's company in comfort and luxury. Without a doubt, I highly recommend Candlewood Suites for anyone seeking a delightful and rejuvenating getaway. Thank you, Candlewood Suites, for providing us with a stay that not only met but surpassed our desires. We eagerly look forward to our next visit and creating more cherished memories with you.


Candlewood Suites, a renowned hotel chain, offers comfortable and convenient accommodation options for travelers worldwide. With numerous amenities and affordable prices, Candlewood Suites aims to provide a pleasant stay for both business and leisure travelers. In this editorial review, we will delve into several aspects of Candlewood Suites' website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: - Extensive hotel network with locations across various cities. - Well-appointed suites equipped with a range of amenities. - Competitive pricing compared to other hotel chains. - Pet-friendly policy accommodating furry friends. - Rewards program offering additional benefits to frequent guests. Cons: - Limited breakfast options compared to some competitors. - The website's interface can sometimes be slow to load.

User Experience:

Navigating through the Candlewood Suites website is generally a smooth and user-friendly experience. The layout is well-organized, allowing users to easily search for and book their desired accommodations. The search filters enable visitors to refine their results based on location, dates, and specific requirements. The site also provides detailed information about each hotel, including amenities, room types, and nearby attractions, ensuring that users can make informed decisions before booking.

Pricing and Value for Money:

Candlewood Suites offers competitive pricing for its comfortable suites. While rates might vary depending on location and seasonal demand, the prices are generally affordable compared to other hotel chains. Additionally, the extra amenities provided, such as kitchenettes and free Wi-Fi, add value for money, making Candlewood Suites a cost-effective choice, especially for longer stays.

Customer Service:

Candlewood Suites prides itself on providing excellent customer service. Their staff is friendly, attentive, and readily available to address any queries or concerns. Whether it's through phone, email, or in-person interactions, Candlewood Suites ensures that their guests receive prompt and helpful assistance throughout their stay.

Product Quality and Selection:

Candlewood Suites maintains a high standard of product quality across its hotels. The suites are well-maintained, spacious, and equipped with essential amenities. The selection of room types caters to various preferences, ranging from standard studios to larger suites, ensuring there is an accommodation option suitable for every traveler's needs.

Website Usability:

Candlewood Suites' website is user-friendly, featuring a clean layout and intuitive navigation. The search and booking process is straightforward, allowing users to easily find available rooms and make reservations. The site also provides useful information about the hotel chain, loyalty programs, and frequently asked questions, ensuring a seamless browsing experience.

Returns and Exchanges:

As Candlewood Suites primarily offers hotel accommodations, the concept of returns and exchanges does not apply. However, the hotel chain has a cancellation policy that allows guests to modify or cancel their reservations within a specified time frame. Guests should review the specific terms and conditions related to cancellations before making a reservation.

Promotions and Discounts:

Candlewood Suites occasionally offers promotions and discounts, providing guests with opportunities to secure even more affordable rates. These offers may include discounts for extended stays, advance booking, or specific package deals. The website prominently displays any ongoing promotions, ensuring visitors can take advantage of these cost-saving opportunities.


Candlewood Suites has garnered a positive reputation within the hospitality industry. Their commitment to quality service and comfortable accommodations has gained appreciation from many satisfied guests. Trusted review platforms often feature positive testimonials highlighting the hotel chain's cleanliness, friendly staff, and convenient amenities.

Payment Options:

Candlewood Suites' website offers various payment options to accommodate guest preferences. Major credit cards, including Visa, Mastercard, American Express, and Discover, are accepted for online reservations. Additionally, guests can choose to make payment upon arrival at the hotel.

Loyalty Programs:

Candlewood Suites has a loyalty program called IHG Rewards Club, which offers exclusive benefits and rewards to its members. Guests can accumulate points for each stay and enjoy perks such as free nights, priority check-in, and access to special offers. The program encourages guest loyalty and provides added value to frequent visitors.

Customer Reviews:

Numerous customer reviews reflect positively on Candlewood Suites' accommodations, service, and overall experience. Satisfied guests often highlight the spacious rooms, convenience of the kitchenettes, and the attentiveness of the staff. These reviews contribute to building trust and showcase the hotel chain's commitment to guest satisfaction.

Community Involvement:

Candlewood Suites actively engages in community involvement through various initiatives. The hotel chain partners with local charitable organizations to support social causes such as education, healthcare, and disaster relief. Their commitment to community welfare demonstrates a corporate responsibility that resonates with socially conscious travelers.

Shipping and Costs:

As a hotel chain, Candlewood Suites does not provide shipping services. Therefore, shipping costs do not apply to their products and services. Instead, guests can make online reservations and receive booking confirmations via email. The associated costs primarily revolve around the room rates and any applicable taxes or fees. In conclusion, Candlewood Suites offers a combination of comfortable accommodations, competitive pricing, and excellent customer service. With a user-friendly website, a range of amenities, and a positive reputation within the industry, Candlewood Suites is a reliable choice for travelers seeking a pleasant stay. Whether for business or leisure purposes, guests can expect value for money and a convenient experience when booking through