Candtoys Reviews

Voted Good (5/5)

238 Votes

40 Reviews

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10% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
88% users rated Excellent
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C Chloe
58 days ago

5 stars!! Such a stunning expertise :)

My assessment for I'm delighted with my expertise with Celebrations and Toys. I ordered a jellycat as a gift for my niece, the one she needed simply so occurred to be offered out completely in all places after which 3 days earlier than her birthday I stumbled throughout it on the C & T web site. I left a message in regards to the urgency with my order and the stunning Tilly despatched me a message to say that they had upgraded my parcel to 1st class to ensure it arrives on time. And it did!!! So so comfortable, beautiful service :) Thanks guys :)
D Deborah Reason
79 days ago

Exceeding Expectations: An Unforgettable Experience with C&Toys

When I first placed an order with on January 5th, 2024, I was eagerly anticipating the arrival of my purchase. However, upon realizing that there were no store pick-up instructions or confirmation of my order, I must admit I felt a bit unsettled. But let me tell you, what happened next truly impressed me. The customer service team at C&Toys went above and beyond to rectify the situation. Not only did they provide clear instructions for in-store pick-up, but they also ensured that I received a prompt order confirmation, putting my mind at ease. This level of dedication to customer satisfaction is truly commendable. I couldn't be happier with the resolution, and it has only solidified my trust and loyalty to C&Toys. Thank you for turning what could have been a minor hiccup into a shining example of exceptional service.
A Angelina Mcleod
98 days ago

Exceeding Expectations: A Heartfelt Thank You to for their Swift and Secure Delivery!

When I placed an order with, I wasn't just looking for items; I was hoping for a seamless experience. And boy, did they deliver! Not only did my products arrive promptly, but they were also packaged with such care that fragile items remained intact. The attention to detail shown by the team is truly commendable. I cannot express how grateful I am for such a stress-free shopping experience. In a world where efficiency and quality are often compromised, stands out as a beacon of reliability. Thank you for going above and beyond to ensure customer satisfaction. Your dedication does not go unnoticed, and it is much appreciated. I will definitely be returning for more purchases in the future.
G Gill, york
106 days ago

Exceeding Expectations: A Journey with CandToys

Reflecting on my experience with CandToys, I must emphasize the exceptional customer service I received. While initially disappointed by a limited stock of sand animals, the prompt communication from the team truly stood out. They swiftly acknowledged the issue and promptly offered a solution, demonstrating a commitment to customer satisfaction that was both commendable and reassuring. Despite opting to cancel my order, the efficiency with which CandToys handled the situation was truly impressive. However, the only lingering concern I have is regarding the refund process. As a loyal customer, I have been eagerly awaiting the resolution, hoping to see the same level of diligence in this final step of our interaction. In essence, my journey with CandToys has been one marked by swift problem-solving and genuine care for their customers. I remain optimistic that the refund process will be similarly smooth, reaffirming my confidence in the brand's commitment to excellence.
H Howard Nowell
115 days ago

Personalized Care and Swift Solutions: A Touching Experience with C & T Toys

Reflecting on my recent interaction with, I can't help but emphasize the exceptional after-sales service provided by Louise at C & T Toys. Despite encountering a hiccup during the online ordering process, Louise's swift assistance and genuine empathy truly stood out. Navigating through errors can be frustrating, but Louise's professionalism and warm demeanor turned our mishap into a seamless resolution. The ability to connect with a real person who not only understood our situation but also efficiently rectified it was a breath of fresh air in today's digital age. This experience not only reinstated my faith in exceptional customer service but also solidified my loyalty to C & T Toys. Their commitment to personalized care and effective solutions is truly commendable. I wholeheartedly recommend C & T Toys to anyone seeking not only quality products but also unparalleled customer support. Kudos to Louise and the entire team for exceeding expectations and making a lasting impression. Thank you for a memorable experience!
M Mel
119 days ago

From Joy to Delivery: A Customer’s Delightful Journey with

Embarking on a journey to find the perfect gift, I stumbled upon and decided to purchase a Jellycat soft toy. From the moment I placed my order, to the swift arrival of the package, every step was a testament to their exceptional service. The soft toy arrived promptly, exceeding my expectations in pristine condition. The attention to detail wasn't just in the product, but also in the careful packaging that spoke volumes about the company's dedication to customer satisfaction. I am overjoyed with my purchase and the seamless experience provided by Their efficiency and quality have truly won me over, and I wholeheartedly recommend them to anyone in search of top-notch products and service. I am already looking forward to my next purchase, knowing that I am in great hands with this exceptional company.
K Kiromo
120 days ago

Exceeding Expectations: A Heartfelt Experience at

I can't thank enough for their exceptional service. My daughter had her heart set on a Jellycat reindeer for Christmas, and despite searching high and low, it seemed impossible to find one at a reasonable price. Amazon had them, but at double the cost. Just when I was about to give up, I stumbled upon this lovely store and to my delight, they had the exact toy at the normal price. From the moment I placed the order, the experience was seamless. The parcel arrived swiftly, and to my surprise, each item was meticulously bubble wrapped and snugly nestled in a pristine cardboard box. The attention to detail truly impressed me. Finding was a true blessing, and I couldn't be more grateful for their outstanding service. I highly recommend this store for anyone searching for quality toys and impeccable service. This store is a gem, and I'm so glad I found it. Thank you,, for making my daughter's Christmas extra special!
K Kiromo
120 days ago

Unforgettable Toy Shopping Experience at Candtoys: A Parent’s Delight

As a parent, finding the perfect Christmas gift can be a daunting task, especially when your child has their heart set on a specific toy. When my daughter expressed her desire for a Jellycat reindeer, I embarked on a mission to track it down. Amidst sold-out stores and overpriced options on Amazon, I stumbled upon, and it was a game-changer! Not only did they have the coveted Jellycat Reindeer in stock, but it was also available at a reasonable price. The ordering process was seamless, and to my delight, the parcel arrived promptly, just in time for the festivities. What truly impressed me was the attention to detail in packaging - each item was lovingly bubble wrapped and nestled securely in a pristine cardboard box, ensuring a pristine unboxing experience. Thanks to Candtoys, my daughter's face lit up with joy on Christmas morning, and for that, I will forever be grateful. In a sea of online stores, Candtoys stands out for their exceptional service, genuine care for their products, and their ability to turn a simple purchase into a memorable moment for both parents and children alike. This store has earned a special place in my heart, and I wholeheartedly recommend it to anyone in search of quality toys and impeccable service.
D Diane Clay
121 days ago

Quick and efficient

⭐⭐⭐⭐⭐ I can't help but sing praises for! As a parent with a busy schedule, I value efficiency, and this website delivered just that. Navigating through the site was a breeze, and the ordering process was a stress-free experience. What really stood out to me was how promptly my order was dispatched. Within no time, my package arrived, and I was thrilled to find a top-notch toy inside. The quality was exceptional, and it brought endless joy to my little one. Thank you,, for exceeding my expectations. I highly recommend this website to anyone in search of a seamless shopping experience and high-quality products!
S Sharon Choy
123 days ago

Delighted with my Experience at

I am absolutely thrilled with my experience at! From browsing through their wide range of products to receiving my order promptly, everything was just perfect. The website was easy to navigate, and I found exactly what I was looking for without any hassle. Not to mention, the delivery was incredibly prompt, and I received my order in no time. The efficiency and professionalism displayed by truly sets them apart. I highly recommend to anyone in search of a seamless online shopping experience. Thank you for exceeding my expectations!
K Katharine Davies
139 days ago

The gifts arrived beautifully and…

The joy of seeing our latest great grandchildren's faces light up when they received the gifts we ordered from was priceless. The items were not only stunning but also arrived beautifully and meticulously packaged. The care taken in the packaging truly reflected the attention to detail that went into the products themselves. I cannot thank enough for the exceptional service they provided. From browsing the website to the timely delivery, everything was seamless. The convenience of the entire experience was truly appreciated. The team at has undoubtedly won our hearts, and I have already recommended them to friends and family. Their commitment to delivering quality products and outstanding service has made them our go-to for all our gifting needs. Thank you for making our purchase a delightful experience. Warmest regards, Cass Davies
K Katharine Davies
139 days ago

A Joyful Surprise: Unwrapping Happiness at

When the package from arrived, wrapped with care and attention to detail, I couldn't help but smile. The way each gift was meticulously packaged spoke volumes about the company's dedication to customer satisfaction. As I unwrapped each item, I could envision the joy it would bring to my great-grandchildren. The products themselves were not only of high quality but also thoughtfully chosen to cater to children's interests and imagination. It was evident that takes pride in curating items that spark creativity and wonder in young minds. What truly stood out was the exceptional service I received throughout the ordering process. From seamless online navigation to prompt delivery, every step was met with professionalism and efficiency. It's rare to find a company that not only delivers fantastic products but also excels in customer care. Thank you,, for making this experience so memorable and heartwarming. Your commitment to spreading joy through your products is truly commendable. I eagerly look forward to future purchases and can't wait to see the smiles on my great-grandchildren's faces when they receive these delightful gifts. Warm regards, Cass Davies
J Jane
218 days ago

Excellent customer service

I can't say enough good things about! From the moment I placed my order, I was blown away by their exceptional customer service. Not only was my order dispatched swiftly, but it was also meticulously packaged and arrived in flawless condition. As a passionate collector, the condition of my items upon arrival is of utmost importance, and I couldn't be happier with my experience. Thank you,, for your top-notch service and for exceeding my expectations. It's clear that they truly value their customers and their passion for collectibles.
C Cat
264 days ago

Such a lovely place

As a devoted customer of, I can't help but express my heartfelt appreciation for their exceptional service and delightful website. From the moment I stumbled upon their inviting online store, I was greeted with an array of charming products at great prices. What truly sets apart is their impeccable in-shop service, which mirrors the warmth and attentiveness of a physical store. As a loyal patron, I have come to rely on them for all my JellyCat needs, and they have never failed to deliver. Their dedication to customer satisfaction has solidified them as my go-to destination for all things JellyCat. I am consistently impressed by the seamless browsing experience and the ease of finding exactly what I need. Whether it's a gift for a loved one or a special treat for myself, has consistently exceeded my expectations. I wholeheartedly recommend this charming online haven to anyone in search of a delightful shopping experience.
C Customer
482 days ago

Exceptional Care and Service at

I cannot express enough how impressed I am with the exceptional service I received from As the festive season approached, I decided to order some delicate Christmas decorations from their website. To my surprise, the items were despatched on the same day, reflecting their efficiency and commitment to timely delivery. What truly amazed me was the meticulous packaging of each decoration. Despite the challenges posed by a postal strike, the items arrived in pristine condition, thanks to the care taken in their packaging. This attention to detail reflects the company's dedication to ensuring customer satisfaction and product quality. Dealing with was an absolute pleasure, and their commitment to providing not only top-notch products but also exceptional service has made me a loyal and grateful customer. I highly recommend to anyone seeking a company that goes above and beyond to deliver an outstanding customer experience. Thank you for your care and dedication.

Introduction is an online retailer that specializes in toys and games for children of all ages. With a wide range of products available, including the latest trending toys and classic favorites, this website aims to provide a one-stop-shop for parents and gift-givers. In this editorial review, we will explore various aspects of to help you make an informed purchasing decision.


  • Extensive selection of toys and games for all age groups.
  • Regularly updated inventory with the latest popular items.
  • Competitive pricing compared to other online retailers.
  • Responsive and user-friendly website design for easy navigation.
  • Multiple payment options for convenience.
  • Loyalty program and promotions for added value.


  • Limited community involvement and social media presence.
  • Shipping costs can be high, especially for larger items.
  • Occasional issues with product quality and customer service.

User Experience provides an intuitive and user-friendly experience, allowing visitors to easily browse through the extensive product range. The search function and well-organized categories make it simple to find specific toys or explore different age groups. The product pages include detailed descriptions, images, and customer reviews, enhancing the overall user experience and assisting in informed decision-making.

Pricing and Value for Money offers competitive pricing for their toys and games. While some items may be slightly more expensive compared to other retailers, the website frequently runs promotions and discounts, providing excellent value for money. The quality of the products generally aligns with their price, offering a balance between affordability and durability.

Customer Service

The customer service provided by is adequate but can sometimes be inconsistent. While some customers report positive experiences with quick response times and helpful support, others have encountered delays or difficulties in resolving issues. However, does have a returns and exchanges policy in place to address customer concerns.

Product Quality and Selection offers a vast selection of toys and games from reputable brands. While the majority of products meet or exceed expectations in terms of quality, there have been occasional reports of some items being of lesser quality than anticipated. However, customer reviews and detailed product descriptions can assist in selecting high-quality items.

Website Usability

The website is designed to be user-friendly, with a clean layout, intuitive navigation, and fast loading times. The search functionality is effective, allowing users to quickly find specific toys or browse different categories. The responsive design ensures a seamless experience across devices, including smartphones and tablets.

Returns and Exchanges provides a returns and exchanges policy for customers who are unsatisfied with their purchase or encounter any issues. The policy allows for returns within a specified timeframe, subject to certain conditions. It is advisable to carefully review the policy before making a purchase to ensure eligibility for returns or exchanges.

Promotions and Discounts frequently runs promotions and discounts, offering customers the opportunity to save money on their purchases. These promotions may include percentage discounts, buy-one-get-one deals, or free shipping options. It is worth checking the website regularly or subscribing to their newsletter to stay updated on the latest offers.

Reputation has gained a reasonably positive reputation within the online toy retail industry. While some customers have encountered issues with product quality or customer service, the majority of reviews reflect satisfaction with the overall shopping experience. The company's commitment to rectifying any concerns demonstrates its dedication to maintaining a positive reputation.

Payment Options offers a variety of payment options to cater to customers' preferences. These options include credit cards, debit cards, and third-party payment providers like PayPal. The secure payment gateway ensures the safety of personal and financial information during transactions, enhancing customer trust and confidence.

Loyalty Programs offers a loyalty program that rewards regular customers for their continued support. By enrolling in the program, customers can earn points with every purchase, which can later be redeemed for discounts or exclusive offers. The loyalty program provides additional incentives for customers to choose for their toy purchases.

Customer Reviews

Customer reviews play a crucial role in guiding potential buyers in their decision-making process. allows customers to leave reviews on product pages, enabling others to benefit from their experiences. These reviews offer valuable insights into product quality, durability, and overall customer satisfaction.

Community Involvement

While lacks extensive community involvement, it does actively engage with customers through its social media channels. The website could benefit from increasing its presence in local community events or charity activities to further connect with customers and build stronger relationships.

Shipping and Costs provides shipping services for customers within the designated regions. Shipping costs are determined based on factors such as the weight and size of the package. However, it is important to note that shipping costs can be relatively high, especially for larger or bulkier items. Customers should review the shipping policy and associated costs before finalizing their purchase. In conclusion, offers a wide range of toys and games at competitive prices, providing good value for money. While there may be occasional issues with product quality, customer service, or high shipping costs, the overall user experience is positive. By focusing on improving customer service consistency and further engaging with the community, has the potential to strengthen its position as a trusted online toy retailer.