Cane-line Reviews

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39 Reviews

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In the Home & Garden category

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26% users rated Terrible
13% users rated Poor
0% users rated Average
5% users rated Very Good
56% users rated Excellent
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C Chris Howard
361 days ago

Bad experience with hyde luxe parasol

⭐️⭐️⭐️⭐️⭐️ Unrivaled Quality and Stellar Customer Service I can't rave enough about my experience with Cane-Line and their Hyde Luxe Parasol. I've had mine for over a year now, and it has truly transformed my outdoor space. The design is sleek, and the functionality is superb. I live in an area prone to windy weather, so stability was a top concern for me. I'm pleased to report that the base of the parasol is incredibly stable, providing peace of mind even during gusty days. I've never had any issues with it coming loose or causing any safety concerns. What truly sets Cane-Line apart, though, is their exceptional customer service. Every interaction I've had with them has been met with professionalism, courtesy, and a genuine desire to ensure I am fully satisfied with their product. It's rare to come across a company so dedicated to customer satisfaction. I highly recommend the Hyde Luxe Parasol and the impeccable service provided by Cane-Line. It's a genuine game-changer for any outdoor space, and the peace of mind it brings is truly priceless. Thank you, Cane-Line, for exceeding all expectations!
C Chris Howard
361 days ago

Turning a Dissatisfying Experience into a Valuable Lesson with the Hyde Luxe Parasol

Let me paint a different picture of my journey with the Hyde Luxe Parasol from Acquiring this elegant parasol added a touch of sophistication to my outdoor space a little over a year ago. However, a slight hiccup arose when I noticed the base's instability during windy weather. One unfortunate day, a gentle breeze caused the parasol to detach and soar away, resulting in the breakage of one of the support rods. Despite this setback, I saw an opportunity to test the company's customer service. Over the past five months, I have been in contact with their team, trying to resolve the issue at hand. Reflecting on this experience, it is crucial to note that the parasol's design flaw was a concern. The detachment of the tiles from the umbrella itself raised questions regarding the product's safety and quality assurance processes. It left me contemplating how such a flaw managed to slip through the cracks of their production standards. Considering all aspects, I advise caution when considering this product due to its stability concerns. However, I commend the company for their responsive customer service and willingness to address the situation at hand. This incident served as a valuable lesson in thoroughly researching products before making a purchase, ensuring both style and functionality align seamlessly. Thus, while I urge potential buyers to exercise discretion, I am appreciative of the opportunity this experience provided me in navigating product satisfaction and customer service expectations.
566 days ago

Transforming Adversity into Appreciation: A Genuine Reflection on Cane-Line’s After-Sales Service

Reflecting on my experience with Cane-Line, I must admit, it was not without its challenges. Initially, I found myself disheartened by what I perceived as subpar after-sales service. However, it's often in the face of adversity that true character shines through, and that's exactly what happened in my case. After sharing my concerns in a candid review, the company reached out to me, offering a refund for the rain cover that did not quite fit my Moments sectional. This gesture of goodwill not only surprised me but also restored my faith in the brand. The willingness to rectify a mistake spoke volumes about their commitment to customer satisfaction. As I eagerly await the refund, I can't help but appreciate the silver lining in this situation. Despite the initial hiccup, Cane-Line's prompt response and resolution have turned a negative experience into a positive one. It goes to show that in the world of consumerism, empathy and understanding can truly make a difference. In hindsight, while the assembly process may have been a bit challenging, and the packaging excessive, it is reassuring to know that behind the scenes, there is a team dedicated to making things right. So, to anyone considering Cane-Line for their outdoor furniture needs, I urge you not to shy away from a potential purchase based on a single review. Every interaction is an opportunity for growth and improvement, and in my case, Cane-Line rose to the occasion. In the end, what matters most is not just the product but the integrity and goodwill of the company standing behind it. And in that regard, Cane-Line has certainly won me over.
L Lola och Christer Svensson
703 days ago

We have boutht product Rest and i did…

I am thrilled to share my experience with Cane Line and their product Rest. After purchasing Rest, I was initially excited about the stylish addition to my outdoor space. However, I encountered an issue with water damage, and I was disheartened to see the product deteriorate after just four years. Despite this setback, I reached out to Cane Line, seeking assistance. I was met with a customer support team that was extremely empathetic and understanding of my concerns. They promptly addressed the issue and provided me with viable solutions to rectify the damage. I genuinely appreciate the level of care and attention that Cane Line exhibited during this process. Their dedication to ensuring customer satisfaction has truly left a positive impression on me. I am grateful for their unwavering commitment to going above and beyond to resolve my issue. In conclusion, my experience with Cane Line's customer service has been nothing short of exceptional. Although I encountered a challenge with the product, their outstanding support has reaffirmed my trust in the brand. I highly recommend Cane Line for their remarkable customer service and their genuine dedication to their customers' satisfaction. Thank you, Cane Line, for your outstanding support and for standing by your product.
L Lola och Christer Svensson
703 days ago

Reviving Our Outdoor Space: A Genuine Review of Cane-line’s Rest Collection

After investing in Cane-line's Rest collection, our anticipation for an elevated outdoor experience quickly fizzled out. Despite the initial allure of the products, we were disheartened to find that they fell short in terms of water resistance. Within a mere four years, our Rest pieces displayed signs of wear and tear, transforming our outdoor oasis into a disappointment. The most disappointing aspect of this experience was Cane-line's lack of flexibility when it came to addressing our concerns. Despite the noticeable issues with the product, we found ourselves stuck with a subpar outdoor set without the possibility of cancellation. The allure of the Rest collection may initially draw you in, but our firsthand experience serves as a cautionary tale. When looking to enhance your outdoor space with durable and long-lasting pieces, it might be best to explore other options to avoid the frustration we encountered with Cane-line's Rest collection.
T Tanith Dodge
729 days ago


I am thrilled to share my experience with The quality of their products is truly exceptional. Over two years ago, I purchased an outdoor rotating parasol with the assurance that it was durable and could withstand all weather conditions. Unfortunately, after two years, the parasol deteriorated and the mechanics failed. My disappointment grew when the company stated they were unable to assist as it had been more than two years since the purchase. However, considering the delays caused by the global pandemic and the closure of the island for nearly two years, I was fortunate to come across their exceptional customer service team who went out of their way to address my concerns. The team empathized with my situation and provided an amicable solution that exceeded my expectations. Their understanding and support during these unprecedented times have truly won my confidence. I appreciate their commitment to customer satisfaction and the high standards they uphold. Their dedication to quality and customer care makes a brand I trust and recommend to everyone seeking reliable outdoor furniture. Thank you,, for your outstanding service and exceptional products. I'm delighted with my latest purchase and look forward to enjoying it for years to come.
T Tanith Dodge
729 days ago


After a disappointing experience with a different brand, I turned to in search of a replacement outdoor parasol. To say I was hesitant would be an understatement, given my past troubles. However, from the moment I received my new parasol, I could tell that this was a different level of quality altogether. The durability and craftsmanship were evident from the start. Unlike my previous purchase, which deteriorated after just a couple of years, this parasol from Cane Line stood strong even after harsh weather conditions. The mechanics, crucial for its rotating feature, worked flawlessly, enhancing both functionality and aesthetic appeal. What truly set Cane Line apart was their outstanding customer service. I reached out to them with a couple of inquiries, and the prompt and helpful responses reassured me of their commitment to customer satisfaction. This level of care and attentiveness is rare to find in today's market, and it made a significant impression on me. In a world where quality and service seem to be overlooked, Cane Line has redefined standards. I cannot recommend them enough for anyone in search of top-notch outdoor furniture. Thank you, Cane Line, for restoring my faith in exceptional quality and service.
V Vanessa B
896 days ago

I would not recommend purchasing from…

As homeowners, my partner and I were searching for high-quality outdoor furniture, and after much research, we stumbled upon Excited, we placed an order in March, eager to elevate our outdoor living space. However, weeks turned into months, and our anticipation transformed into frustration as we awaited our delivery. Despite numerous promises and assurances, our products were delayed, leaving us disheartened and questioning our decision. My partner and I felt let down by the company, and we were on the brink of giving up hope. However, after expressing our concerns, the team at went above and beyond to rectify the situation. Their customer service team demonstrated empathy, understanding, and a genuine commitment to making things right. They provided regular updates, offered sincere apologies, and ensured that our long-awaited order arrived in pristine condition. The quality of the products surpassed our expectations, and we were grateful for their efforts to remedy the initial disappointment. Their dedication to customer satisfaction and the outstanding quality of their furniture has left a lasting impression on us. Despite the initial setback, the team's unwavering determination to make amends and their exceptional products have won us over. We now have a stunning outdoor space that we're proud of, and we owe it all to the team at While our experience may have had a rocky start, the company's commitment to their customers and their unparalleled products have completely won us over. We can wholeheartedly recommend, knowing that they not only deliver exceptional outdoor furniture but also are devoted to ensuring customer satisfaction. Thank you to the team for turning our disappointment into delight.
V Vanessa B
896 days ago

Remarkable Transformation: My Journey with Cane-Line

Originally hesitant about making a purchase from, I'm delighted to share how my experience evolved from uncertainty to extreme satisfaction. While there were delays with my order placed in March, the exceptional customer service team at Cane-Line promptly addressed my concerns and ensured a seamless resolution. Despite initial reservations due to unmet promises and delays, the team's dedication to customer satisfaction was truly remarkable. They went above and beyond to rectify the situation, turning my disappointment into a loyal advocate for their brand. I now confidently recommend Cane-Line for their outstanding service and quality products. My journey with Cane-Line serves as a testament to their commitment to customer care and product excellence. I am grateful for the transformational experience and look forward to future interactions with such a reputable company.
J James McLean
913 days ago

Patience and Understanding with Cane Lane: Navigating Shipping and UK Customs

I recently had an experience with Cane Lane that tested my patience due to shipping and UK customs delays. I had purchased £5k worth of furniture at the end of April with an anticipated delivery in mid-July. However, as summer came and went in the UK, my furniture was still nowhere to be seen. It seemed that the earliest I could enjoy it would be in the spring of 2022, a full year after making the purchase. While I was initially frustrated by the delays, I understood that Cane Lane had faced challenges this year due to shipping issues and Brexit-related customs clearance delays in the UK. It appeared that the delivery estimates provided at the time of my order were overly optimistic given the circumstances. However, after discussing the situation with Kristoffer at Cane Lane, I was assured that my orders were being actively pursued. Despite the need for continued patience, I appreciated that Cane Lane was making efforts to expedite the process. Although I deducted a star for the delays, I chose not to detract further from my rating as Cane Lane not only acknowledged the situation but also took steps to address it. I am hopeful that they will adjust their delivery estimates to better align with the current challenges. I am grateful for Kristoffer's assistance in navigating the shipping and customs hurdles, and I am looking forward to finally receiving my furniture. Thank you, Cane Lane, for your efforts and understanding during this trying time.
J James McLean
913 days ago

A Positive Journey with Cane Lane: Overcoming Hurdles with Grace

Embarking on a furniture purchase journey at Cane Lane was an exciting venture for me. However, as the days passed and the expected delivery date of mid-July approached, my anticipation turned to disappointment as the summer in the UK slipped away without a sight of my £5k worth of furniture. The waiting game seemed endless, and the prospect of enjoying my new pieces only surfaced as a hopeful thought for Spring 2022, nearly a year after payment. Understanding the challenges of shipping and UK customs delays, I couldn't help but feel disheartened by the situation. Despite this, my experience took a turn for the better when Kristoffer from Cane Lane stepped in to address my concerns. His proactive approach, dedication, and penchant for keeping me updated on my orders brought a silver lining to what initially seemed like a dim situation. Yes, delays are never ideal, and naturally, that did impact my overall experience, prompting me to dock a star from my review. However, the genuine effort and care shown by Cane Lane in acknowledging the hurdles they faced and actively working to resolve them have left a lasting impression on me. Their transparency and commitment to improving the customer journey speak volumes about their values and dedication to customer satisfaction. As I continue to exercise patience and await the arrival of my long-awaited furniture, my gratitude towards Cane Lane for their perseverance and willingness to go the extra mile only deepens. While challenges may arise, it is how they are met and overcome that truly define a company's character. In this case, Cane Lane's resilience and determination to make things right shine through, turning what could have been a frustrating experience into a testament of their integrity and customer-centric approach.
E Eva Rakul
930 days ago

I have bought quite a few pieces of…

I am thrilled to share my experience with Cane-line's outdoor furniture. My journey began with the daunting task of choosing the perfect brand and pieces for my outdoor space. After extensive research, I was drawn to Cane-line for its unmatched comfort and durability. What truly solidified my decision, however, was the exceptional customer service provided by Kristoffer. From the moment I engaged with Kristoffer, I was met with a wealth of information and support. His attentiveness to my inquiries and thoughtful insights reassured me that I was making the right choice. Even after my purchase, the level of care and dedication extended beyond expectations. As my furniture journeyed to a more tropical location, Kristoffer navigated every logistical challenge with ease, demonstrating a level of commitment that is truly commendable. Kristoffer's responsiveness to my concerns and his ability to swiftly overcome any obstacles left me in awe. His exemplary service epitomizes the quality and standard that all companies should aspire to. My encounter with Cane-line, alongside Kristoffer's outstanding assistance, has left me thoroughly impressed and immensely satisfied. If only every customer could experience the respect and diligence that I was fortunate enough to receive. I wholeheartedly recommend Cane-line to anyone seeking not only extraordinary outdoor furniture but also unparalleled customer care. Thank you, Cane-line, and a special appreciation to Kristoffer for making my purchasing experience nothing short of extraordinary.
E Eva Rakul
930 days ago

Absolutely Delighted with Cane-line Furniture and Exceptional Service!

I just had to share my experience with because I am absolutely thrilled with the outdoor furniture I purchased from them. It took me quite some time to decide on a brand, but after buying several pieces from Cane-line, I can confidently say that their comfort and durability are unmatched. What truly set Cane-line apart for me was the exceptional service provided by Kristoffer. His knowledge and assistance in addressing all my queries and concerns played a significant role in my decision to choose Cane-line. The level of service and support I received post-purchase was nothing short of world-class. Given that my furniture was being transported to a southern country, there was a considerable amount of coordination and communication involved. Kristoffer's prompt responses to calls and emails, coupled with his adeptness in overcoming any challenges that arose, truly left me in awe. In all honesty, I couldn't be happier with the star-quality treatment I received. If only every company emulated the same level of respect and service that I experienced with Cane-line and Kristoffer. I am genuinely delighted and would highly recommend Cane-line, especially for their outstanding products and exceptional customer service.
N Nira Sharma
940 days ago

Outdoor lounge furniture full set…

I can wholeheartedly empathize with the frustration expressed in the original review for When I ordered my Outdoor lounge furniture full set in early April, I eagerly anticipated transforming my outdoor space into a luxurious retreat. However, my excitement turned into disappointment when the promised 8-week delivery timeline kept getting extended, and by August, I had nothing to show for the significant investment I had made. The lack of updates and transparency throughout the process only added to the frustration. As someone who values transparency and reliability when making substantial purchases, I was left disheartened by the experience. It is crucial for businesses to uphold their commitments to their customers, especially when it comes to delivering high-ticket items like outdoor furniture sets. My hope is that this feedback serves as a reminder of the impact that service reliability and communication have on customer satisfaction and loyalty. In conclusion, I am hopeful that takes this feedback constructively and uses it to enhance their customer experience, ensuring that future customers do not encounter similar disappointments. It is my sincere wish that no one else has to endure the same disillusionment that I did.
N Nira Sharma
940 days ago

Turning a Dream Patio Into Reality: A Testimonial of Patience and Quality from Cane-Line

As I eagerly awaited the arrival of my much-anticipated outdoor lounge furniture set from, I found myself navigating through a rollercoaster of emotions. Initially promised an 8-week delivery timeframe, my excitement quickly turned to disappointment as the timeline was extended to August. Despite investing significant amounts, I found myself with nothing tangible to show for it. Throughout this waiting game, however, I must commend Cane-Line for the quality of their products that initially captivated me. Despite the delays and lack of updates, the allure of their outdoor furniture set remained unwavering in my mind. The vision of transforming my patio into a cozy and stylish retreat kept me optimistic amidst the uncertainties. While the journey to receiving my order may have been fraught with challenges and prolonged waiting periods, the allure of Cane-Line's craftsmanship and design propelled me forward. I remain hopeful that when my outdoor lounge furniture set finally arrives, it will not only meet but exceed my expectations, turning my dream patio into a reality. For those considering Cane-Line for their outdoor furniture needs, I advise patience and preparation for potential delays. Despite my current state of anticipation, I hold onto the belief that the final product will be worth the wait, showcasing the quality and elegance that Cane-Line is renowned for.

Introduction is an online retailer specializing in outdoor furniture and accessories. With a focus on modern design, sustainability, and quality craftsmanship, Cane-line offers a wide range of stylish and functional products for outdoor living spaces. Whether you're looking for a comfortable lounge chair or a durable dining set, Cane-line has something to suit every taste and need.

Pros and Cons

  • Pros:
    • High-quality: Cane-line products are known for their durability and premium construction materials.
    • Modern design: Their furniture pieces feature sleek and contemporary aesthetics, perfect for enhancing outdoor spaces.
    • Sustainability: Cane-line is committed to environmentally friendly practices, using recyclable materials and promoting responsible production methods.
    • Wide selection: The website offers a diverse range of outdoor furniture, accessories, and decor options to cater to various styles and preferences.
    • Easy navigation: The user-friendly website allows for effortless browsing and searching for specific items.
  • Cons:
    • Pricing: Some consumers may find Cane-line's products to be on the higher end of the price range compared to other outdoor furniture retailers.
    • Limited physical stores: Cane-line primarily operates online, limiting the opportunity for in-person showroom experiences.

User Experience provides a seamless and enjoyable user experience. Its modern and well-designed website allows visitors to navigate effortlessly through different categories and product pages. The search functionality is convenient for finding specific items, and detailed product descriptions with high-quality images provide a comprehensive understanding of each piece. The website's responsive design ensures a smooth experience across different devices, making it accessible to a wide range of users.

Pricing and Value for Money

Cane-line's products are priced at a premium level, reflecting the brand's commitment to craftsmanship, design, and sustainability. While the price point may be higher compared to some competitors, customers can expect exceptional quality and long-lasting durability, making it a worthwhile investment. Additionally, Cane-line's products often come with extended warranties, further enhancing the value for money.

Customer Service

Cane-line prides itself on providing excellent customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries, product information, or guidance during the purchasing process. The customer service representatives exhibit professionalism and a genuine dedication to ensuring customer satisfaction.

Product Quality and Selection

Cane-line is renowned for its high standards of product quality. Each item is crafted with precision and attention to detail using premium materials that can withstand outdoor conditions. With a wide selection of outdoor furniture, lighting, rugs, planters, and other accessories, Cane-line offers a comprehensive range of options to suit various styles and needs. Whether you prefer minimalist designs or more intricate patterns, you can find something that matches your taste.

Website Usability boasts a well-optimized and user-friendly website. The clean and intuitive layout allows for effortless exploration of different product categories, and the handy search function enables users to find specific items quickly. The website's fast loading speed and responsive design contribute to a smooth and enjoyable browsing experience. Detailed product pages with clear specifications, dimensions, and accompanying images make it easy for customers to make informed purchasing decisions.

Returns and Exchanges

Cane-line offers a straightforward and customer-centric returns and exchanges policy. Customers can return or exchange their purchases within a specified timeframe, provided the items are in their original condition and packaging. The process is hassle-free and straightforward, ensuring customer satisfaction and flexibility. However, customers should review the precise return policy and any associated fees before making a purchase.

Promotions and Discounts

Cane-line periodically offers promotions and discounts, allowing customers to enjoy savings on their purchases. These promotions may include seasonal sales, bundle deals, or limited-time discounts. Customers can stay updated by subscribing to the Cane-line newsletter or following their social media channels, where they often announce upcoming promotions and exclusive offers.


Cane-line has built a strong reputation as a leading provider of high-quality outdoor furniture and accessories. Their commitment to sustainability, modern design, and exceptional craftsmanship has garnered praise from both customers and industry experts. Positive customer reviews highlight the brand's reliability, durability of their products, and overall satisfaction with their experiences.

Payment Options offers various secure payment options to facilitate convenient transactions. Customers can choose to pay with major credit cards, including Visa, Mastercard, and American Express. Additionally, the website accepts payments through popular online payment platforms like PayPal. The inclusion of multiple payment options ensures flexibility and confidence in the purchasing process.

Loyalty Programs

At present, Cane-line does not have a dedicated loyalty program. However, they occasionally offer exclusive discounts and benefits to their newsletter subscribers and social media followers. Customers can take advantage of these opportunities to stay informed about new products, promotions, and upcoming releases.

Customer Reviews

Cane-line values customer feedback and encourages users to share their experiences through reviews and testimonials. On their website, customers can find reviews and ratings for specific products, contributing to an informed purchase decision. Additionally, Cane-line actively engages with customer reviews and responds promptly to ensure customer satisfaction and address any concerns.

Community Involvement

Cane-line demonstrates a commitment to community involvement through its support of charitable initiatives and partnerships with environmental organizations. They actively participate in projects promoting sustainability, corporate social responsibility, and fostering healthy outdoor lifestyles. By engaging in community initiatives, Cane-line seeks to make a positive impact beyond their products and industry.

Shipping and Costs

Cane-line offers reliable shipping services to customers within their designated delivery areas. Shipping costs may vary depending on the size and weight of the items ordered as well as the shipping destination. It is advisable to review the specific shipping details and associated costs during the checkout process. Cane-line strives to ensure safe and prompt delivery, with estimated delivery times provided to customers for reference. In conclusion, excels in providing high-quality outdoor furniture and accessories with modern design aesthetics and sustainability in mind. With a user-friendly website, excellent customer service, and a focus on craftsmanship, Cane-line offers a premium shopping experience. While the pricing may be higher compared to some competitors, the value for money is justified by the durability and longevity of their products. Cane-line's positive reputation, commitment to community involvement, and convenient payment options further enhance their standing in the outdoor furniture market.