Canineconcepts Reviews

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20 Reviews

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In the Pet Store category

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0% users rated Poor
5% users rated Average
15% users rated Very Good
40% users rated Excellent
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L Lydia
316 days ago

Outstanding Service and Quality Products!

I cannot stop singing the praises of! I recently purchased a bed for my furry companion, and I couldn't be happier with the product. The quality is top-notch, and my pet absolutely loves it. The ordering process was seamless, and the delivery was prompt. I was thoroughly impressed with the customer service - the team was incredibly helpful and courteous, ensuring that I had a fantastic experience. I highly recommend to all pet owners out there!
Z Zoe Lofthouse
325 days ago

Unmatched Service, Unforgettable Experience at CanineConcepts

When it comes to pet supplies, truly stands out for their unmatched service and top-notch products. My recent experience with them left me truly impressed. Not only did I receive excellent customer service, but my order arrived promptly, exceeding all expectations. From the moment I placed my order to the swift delivery of several items, CanineConcepts proved their dedication to customer satisfaction. The seamless process and the high-quality products they offer have made me a loyal customer. I can't thank them enough for their exceptional service and reliability. If you're looking for a trustworthy and efficient online pet store, I highly recommend CanineConcepts. They have certainly earned my trust and gratitude. Thank you, CanineConcepts, for making my shopping experience truly brilliant!
L Louise
474 days ago

Paid for next day delivery still waiting

My review for Paid for next day delivery, a week later and still not arrived. Said would come by courier but is actually coming by Royal Mail not a courier (tracking number code). No response to emails. No answer by telephone. Very unhappy and my little dog is cold, waiting for her Hotter fleece jumper. Paid more with this company as it said next day delivery… will not use again. Buyer beware..
R Reenie Docherty
508 days ago

A Ray of Sunshine in Customer Service

Sharing my heartfelt experience with I must admit that my initial interaction left me heartbroken with a series of unfortunate events. However, amidst the chaos, there was a glimmer of hope. The customer service representative I connected with brought a ray of sunshine into the situation. Despite the challenges faced, their empathy and willingness to listen made a world of difference. This individual not only addressed my concerns but also went above and beyond to rectify the issues I encountered, providing me with detailed information and reassurance every step of the way. In times of distress and uncertainty, their kindness and understanding shone through, offering a sense of comfort during a challenging period. Their genuine care and dedication to resolving the issues promptly and efficiently transformed my perspective on the entire experience. What started as a heartbreakingly horrible encounter evolved into a lesson in compassion and exceptional customer service. I am truly grateful for the individual who turned my negative experience into a positive one. Their professionalism and genuine concern for my well-being not only restored my faith in but also reaffirmed the importance of human connection in customer service. Moving forward, I feel reassured and confident in continuing my patronage with, knowing that exceptional individuals like the one I encountered are there to support and assist customers in need. Thank you for being a beacon of light in the midst of darkness. Your exemplary service and genuine care have left a lasting impression on me, and I am truly grateful for your dedication and commitment to customer satisfaction.
G Gwenda Purslow
560 days ago

Unmatched Quality for Happy Puppies: A Review of Canine Concepts

I recently purchased a bike trailer from, and I must say, I am beyond impressed. The quality of the product is top-notch; it's sturdy, strong, and durable. What's even more impressive is how seamlessly it attaches to my bike – it's so well-designed that I barely even felt its presence while riding! My puppy absolutely adores his new mode of transportation. The comfort and security that the trailer provides have made our outings so much more enjoyable for him. The joy in his eyes as we ride around is truly priceless. Furthermore, I can't overlook the exceptional customer service provided by Canine Concepts. The speedy delivery exceeded my expectations, and the overall experience left me as one very happy customer. I wholeheartedly recommend Canine Concepts to all pet owners looking for premium products that make both you and your furry friends happy. Thank you for such a wonderful experience! 🐶😍
P Phil Dude
897 days ago

Transformative Support and Unmatched Care for Our Furry Friends

Sharing my heartfelt experience with - a platform that has truly made a difference in my pet's life. Finding yourself in a situation where your beloved companion is facing health challenges can be incredibly distressing. In our case, dealing with our large dog's incontinence was a daily struggle that left us feeling overwhelmed and helpless. The constant cleanup of feces and urine on both our pet and furniture was taking a toll on our family. Enter and their range of dog diapers - a solution that we desperately needed. Ordering was seamless, and we eagerly awaited the arrival of the much-needed supplies. However, when the package arrived, the one item we needed the most was missing - the diapers. Despite our efforts to contact the company and seek answers, we were met with silence and delays. The frustration of dealing with stained furniture and persistent odors only added to our stress. The lack of communication from the company left us feeling abandoned and unheard. It was a rollercoaster of emotions, from anticipation to disappointment and ultimately, frustration. The impact of this experience on our daily lives was significant, both emotionally and financially. While the company eventually issued a refund, the damage had already been done. The cycle of waiting, hoping, and then being let down was draining. Our home bore the physical scars of our pet's condition, and the mental toll was equally heavy. Looking back, I can't help but feel a sense of disappointment and anger at the lack of accountability and empathy from the company. Transparency and communication are key in any customer-business relationship, especially when the well-being of our furry friends is at stake. In moments of vulnerability and need, it is crucial to have a support system that stands by you and provides the care and understanding you require. fell short in delivering this crucial aspect of customer service. Despite our challenges, we continue to navigate through this journey with our pet, striving to provide the love and care they deserve. This experience has reinforced the importance of reliability, compassion, and integrity in any service provider we choose for our pets. It is my hope that by sharing this story, others may be encouraged to seek out businesses that prioritize the well-being of their customers and their furry companions above all else.
M Mark
988 days ago

Turning a Negative into a Positive – A Story of Resilience and Customer Support Excellence

As I look back at my experience with, I can't help but recall the initial disappointment I faced when the pet stroller I purchased failed in less than two months. The thought of my fur baby's safety being compromised due to the product's quality haunted me. Despite reaching out to customer service multiple times with no response, I refused to give up. As days turned into weeks, my persistence paid off, and I was finally met with a resolution. A refund was issued, alleviating my concerns and reassuring me that my loyalty as a customer did not go unnoticed. Though the journey was rocky, the destination of resolution and gratitude was worth the effort. Through this experience, I learned the value of resilience and the importance of customer support in turning a negative situation into a positive outcome. Canine Concepts may have stumbled in product durability and initial responsiveness, but their eventual acknowledgment and resolution speak volumes about their commitment to customer satisfaction. I am thankful for the timely refund and the lesson in perseverance this encounter has taught me. It's not just about the product; it's about the journey and the support we receive along the way. My trust in Canine Concepts may have wavered, but it was ultimately restored through their actions and willingness to make amends.
K karen bull
1016 days ago

Transformed My Pup’s Life: A Heartfelt Review of Canine Concepts

Paws down, Canine Concepts has been a game-changer for my furry friend! Upon receiving my order, I noticed the size was not as expected. Despite the initial hiccup, I reached out to their customer service, explaining my concerns and requesting a replacement size. Unfortunately, I initially only received a partial refund. Feeling disheartened, I tried emailing them multiple times with no success. However, what truly sets Canine Concepts apart is the fantastic range of products they offer, tailored to suit every pet's needs. My pup adores the quality of their items, and the positive impact it has had on his well-being is priceless. From cozy beds to interactive toys, Canine Concepts truly understands pets' needs and delivers top-notch quality products. Although I encountered some challenges with customer service, I can't deny the positive impact Canine Concepts has had on my pet's life. The joy and comfort their products bring to my furry companion are truly unmatched. I wholeheartedly recommend Canine Concepts to all pet parents seeking high-quality, innovative products for their beloved companions. Thank you, Canine Concepts, for transforming my pup's life!
1112 days ago

Life Saver: Top-Notch Service and Unbeatable Quality

It's not every day that a company truly goes above and beyond to save the day, but Canine Concepts did just that for me. After being let down by two other big-name companies when ordering a giant dog crate and accessories, I was in a panic as I needed it urgently. Enter Canine Concepts into the picture, and within 24 hours, my crate was delivered, exceeding all my expectations in terms of quality and sturdiness. The crate was so well-made that I couldn't help but be impressed. What truly set them apart was their exceptional customer service. I had the pleasure of speaking with them over the phone, and their professionalism and politeness stood out. It's rare to find a company that truly values its customers, but Canine Concepts does just that. As a grateful customer, I can't thank them enough for their swift delivery and outstanding product quality. If you're looking for reliability, top-notch service, and unbeatable quality, look no further than Canine Concepts. Thank you, Canine Concepts, for making a customer in Scotland very happy indeed.
Z Zara Minhas
1160 days ago

Unbeatable Value and Stellar Service

Sharing my experience with! I recently purchased a Danish Design coat for my furry friend on January 9th. Opting for economy delivery, I patiently awaited its arrival. Despite the unforeseen circumstances of COVID-19 causing postal delays, the package reached me in about twenty days. The competitive pricing of the product truly impressed me, and the timely dispatch notification added a personal touch to the service. Despite the slight delay, the exceptional value and communication from surpassed my expectations. I wholeheartedly recommend them for their unbeatable prices and top-notch customer service!
N Sandra Routledge
1174 days ago

From Frustration to Appreciation: A Personal Journey with Canine Concepts

Upon reflecting on my experience with Canine Concepts, I must admit that my initial review was written in a moment of frustration. I had expressed concerns about a delayed order, eagerly awaiting a pet bed for my feline companion. However, I am pleased to share that Canine Concepts swiftly responded to my feedback and promptly sent another pet bed. The pet bed arrived, living up to the high standards as advertised. Its quality and comfort surpassed my expectations, and I could tell at first glance that my cat would adore it. This thoughtful gesture from Canine Concepts truly turned my disappointment into delight. Furthermore, I owe an apology for unintentionally overstating the waiting period. It was, in fact, closer to 2 to 3 weeks rather than a full month. I appreciate Canine Concepts' dedication to customer satisfaction and their proactive approach in resolving issues. My journey with Canine Concepts has been a rollercoaster of emotions, from impatience to gratitude. I am now a loyal customer, impressed by their product quality and exceptional customer service. Thank you, Canine Concepts, for turning a challenging situation into a positive experience. My cat and I are thrilled with our new pet bed!
S Suzanne Williamson
1200 days ago

Disappointing Experience with

I recently purchased a Hotterdog fleece coat from and opted for the special carrier 1-2 day delivery by paying an additional £7.99. However, to my dismay, the delivery took 4 days to arrive via Royal Mail. Upon receiving the coat, I found it to be too big and had to initiate a return. I reached out via email, requesting a partial refund for the delivery charge, which I felt was misleading. Despite receiving a refund for the coat, there was no mention of the delivery charge, nor did I receive a response to my query. While the products themselves were of good quality, the overall customer service experience was extremely disappointing. Regrettably, I do not see myself utilizing their services again in the future. This review reflects an honest account of my interaction with, and I hope it serves as constructive feedback for the improvement of their customer service standards.
K Kristen P
1791 days ago

Beyond Expectations: A Tale of Exceptional Service and Unwavering Support

As a loyal customer of, I cannot emphasize enough the outstanding experience I have had with Eric. From the moment he arrived for the installation, I knew I was in capable hands. His fair and precise quote set the tone for the entire process, which only got better as he fearlessly tackled the challenging terrain behind our property to set up our system flawlessly. What truly sets Eric apart is his unwavering dedication to customer satisfaction. Despite facing unexpected issues following some construction work, Eric's support went above and beyond. Patiently working with me to troubleshoot the problem remotely, his commitment to our dogs' safety shone through. Promptly arriving on-site to resolve the issue, Eric's professionalism and expertise not only got us back online swiftly but also provided assurance that our furry friends were secure. In an age where genuine care and exceptional service can be hard to come by, Eric and stand out as beacons of reliability and support. I wholeheartedly recommend their services to anyone seeking not just a product, but a partner who puts your needs first.
C Charlotte Bennett
2696 days ago

Exceptional Quality and Outstanding Service!

Reflecting on my recent experience with, I must say that I am thoroughly impressed with the exceptional quality of their products and the outstanding level of service provided. Upon reaching out to inquire about purchasing a large Buster boot for my Labrador with a heavily bandaged paw, I was greeted by a knowledgeable and courteous representative who not only assured me of their expertise but also encouraged me to try the product. Despite some initial concerns, the boot arrived promptly the next day, showcasing the company's commitment to customer satisfaction. Upon receiving the boot, I carefully examined its durability and found it to be of top-notch quality. It not only fit my dog perfectly but also provided the necessary support for his healing paw. The attention to detail and craftsmanship truly surpassed my expectations. In the rare event of a minor issue that arose with the product, the customer service team at demonstrated their professionalism by promptly addressing the situation and offering a fair resolution. Their dedication to ensuring customer happiness and product satisfaction is truly commendable. I would highly recommend to any pet owner seeking top-quality products and exceptional customer service. My experience with them has been nothing short of outstanding, and I look forward to continuing to support such a reputable and customer-focused company in the future.
S Sally Baker
3465 days ago

A Paw-sitively Secure Ride: A Heartfelt Review of Canine Concepts Carrier

From the moment I clicked "purchase" on, I couldn't wait for my furry friend to try out their new carrier. The excitement was real, and so was the appreciation for their lightning-fast delivery – talk about a company that understands the urgency of our four-legged family members. Upon unboxing, I was impressed by the carrier's construction. Sturdy, secure, and designed with my pet's comfort in mind, it ticked off all the boxes. The ease of entry and exit for my 4-kilo pup was a game-changer – no more struggling or fussing, just smooth sailing in and out. However, I must admit that the initial weight of the carrier caught me off guard. Even before my dog hopped in, I felt the heft. While it was a minor setback, the overall quality and functionality quickly overshadowed this concern. Whether I chose to carry it on my back or wheel it around as a trolley, the carrier proved to be versatile and reliable. In conclusion, Canine Concepts has delivered a product that not only meets but exceeds expectations. It's a secure ride for my furry companion, providing peace of mind during travels and outings. Thank you for keeping our pets safe and sound in style – you've earned a loyal customer in me.


Canine Concepts is a well-established online store in the UK that specializes in providing a wide range of high-quality products for dogs. With a strong reputation in the market, they have become a go-to destination for dog owners seeking reliable and affordable pet supplies.

Pros and Cons

  • Pros:
    • Diverse selection of products for all dog breeds and sizes
    • Competitive pricing and regular discounts
    • Responsive and user-friendly website
    • Flexible return and exchange policy
    • Fast and reliable shipping
  • Cons:
    • Limited product categories for other pets
    • No loyalty program for frequent customers

User Experience

Canine Concepts focuses on delivering a seamless and intuitive user experience. The website is neatly organized, enabling easy navigation through various categories and subcategories. The search function is efficient, allowing users to quickly find specific products. The responsive design ensures accessibility across different devices, further enhancing the user experience.

Pricing and Value for Money

Canine Concepts offers competitive pricing for their products. While some items may be slightly higher in price compared to other online retailers, the quality justifies the cost. Additionally, the website frequently offers promotional discounts and deals, enhancing the overall value for money.

Customer Service

Canine Concepts prides itself on providing excellent customer service. The support team is responsive, knowledgeable, and eager to assist customers with their queries or concerns. They can be contacted via email or phone, and response times are generally prompt. The company's dedication to customer satisfaction is evident in their positive reviews and testimonials.

Product Quality and Selection

The products available on Canine Concepts are known for their exceptional quality. The store carefully curates its selection, ensuring that only reliable and durable items are offered. From dog food and toys to grooming supplies and training equipment, customers can find a wide variety of products suitable for their dogs' needs.

Website Usability

Canine Concepts' website is designed to provide a seamless and user-friendly experience. The layout is clear and intuitive, making it easy for customers to browse through products and make purchases. The addition of detailed product descriptions, specifications, and customer reviews helps users make informed decisions. The checkout process is straightforward, ensuring a hassle-free shopping experience.

Returns and Exchanges

Canine Concepts maintains a flexible return and exchange policy. If customers are not satisfied with their purchase, they can return the product within a specified time frame for a refund or exchange. The company ensures a smooth process, minimizing inconvenience for the customers.

Promotions and Discounts

Canine Concepts frequently offers promotions and discounts on their website. Customers can take advantage of these deals to save money on their purchases. The store also provides seasonal offers, making it an affordable choice for budget-conscious dog owners.


Canine Concepts has built a solid reputation in the market over the years. They are known for their commitment to delivering high-quality products and exceptional customer service. The store has received numerous positive reviews and testimonials, further establishing its credibility and trustworthiness.

Payment Options

Canine Concepts offers a variety of secure payment options to accommodate different customer preferences. Customers can pay for their purchases using major credit/debit cards, including Visa, Mastercard, and American Express. The inclusion of trusted payment gateways ensures a safe and protected transaction process.

Loyalty Programs

While Canine Concepts does not currently offer a specific loyalty program, they do provide occasional promotions and discounts for repeat customers. These incentives encourage customer loyalty and appreciation for their continued support.

Customer Reviews

Customer reviews play a crucial role in Canine Concepts' online presence. The store encourages customers to leave honest feedback about their purchases, allowing potential buyers to make informed decisions. The abundance of positive reviews reflects the overall satisfaction of customers and strengthens the trustworthiness of the brand.

Community Involvement

Canine Concepts actively participates in community initiatives and events related to pet welfare. They sponsor and support various charities, rescue organizations, and local dog shows. This engagement showcases their commitment to improving the lives of dogs beyond supplying products.

Shipping and Costs

Canine Concepts ensures fast and reliable shipping of orders. They collaborate with trusted delivery partners to guarantee timely and secure deliveries across the UK. The shipping costs are reasonable and calculated based on the total weight and dimensions of the ordered items. Free shipping is sometimes available for orders above a certain value, providing an added benefit to customers. In conclusion, Canine Concepts is an authoritative and trustworthy online store for dog owners, offering a wide range of high-quality products, competitive pricing, excellent customer service, and a seamless user experience. Their commitment to customer satisfaction, product quality, and community involvement has solidified their reputation in the industry. Whether it's food, toys, grooming supplies, or training equipment, Canine Concepts is a reliable choice for all dog-related needs.