Canon Reviews

Voted Terrible (2/5)

469 Votes

49 Reviews

Vote Now

In the Electronics Manufacturer category

Pie-Chart Analysis

86% users rated Terrible
6% users rated Poor
0% users rated Average
0% users rated Very Good
8% users rated Excellent
Write a review
J Jim Roberts
50 days ago

Transformative Canon Printing Experience: An Honest Review

Let me tell you about my journey with Canon printing products. When I first started using their printers, I was thrilled with the quality and performance. However, my experience took a turn when I noticed a significant change in the ink cartridges. Recently, Canon.co.uk increased the price of their printing ink and simultaneously reduced the quantity from 23ml to 11ml. This change left me feeling disappointed and frustrated. I was accustomed to the convenience and value of the larger capacity Canon PG-540XL cartridge, only to discover it was no longer available. Instead, I was directed to purchase the Canon PG-540L cartridge, which contained half the ink capacity. This abrupt shift in product offerings felt like a step backward, diminishing the overall experience. Despite my initial disappointment, I reached out to Canon customer service to express my concerns. To my surprise, they were responsive and understanding, listening to my feedback and providing helpful solutions. Their proactive approach towards addressing customer issues reassured me of their commitment to user satisfaction. While the reduction in ink quantity was a setback, Canon's customer service exemplified professionalism and dedication. This incident prompted me to explore alternative ink solutions and re-evaluate my printing needs, leading me to discover new cost-effective options. Through this experience, I learned the importance of adaptability and communication in customer-brand relationships. Canon's responsiveness during this challenging period left a lasting impression, demonstrating their willingness to listen and improve. As I continue my print journey with Canon, I look forward to witnessing how they incorporate customer feedback into enhancing their products and services. Despite the initial setback, I am optimistic about the brand's potential to evolve and provide innovative solutions for their valued customers.
D Den
52 days ago

Turning a Printer Nightmare into a Printing Dream!

After a distressing experience with a Canon printer, I found myself in dire need of a reliable replacement for my home use. Seeking a hassle-free solution, I turned to Epson, and what a difference it made! The setup process was seamless and straightforward, taking me less than half an hour to get everything up and running without any technical hiccups. Gone were the days of erroneous internet links and aggressive sales pitches. Epson's user-friendly design and efficient setup guide helped me regain my confidence in choosing the right printer. The contrast between my harrowing encounter with Canon and the smooth sailing with Epson truly highlighted the importance of a trustworthy brand. With Epson, I was able to print, scan, and copy with ease, restoring my faith in home office equipment. The reliability and efficiency of the Epson printer have made me a loyal customer, steering clear of any Canon products in the future. In the world of printing, Epson has proven to be a shining beacon of simplicity and functionality, ensuring that my printing experiences are as stress-free as can be. For anyone seeking a dependable printing companion, I wholeheartedly recommend Epson, the brand that turned my printer nightmare into a printing dream!
G Gareth Nicol
55 days ago

Unpacking my Canon PIXMA T8352a: A Candid Review

I recently purchased the Canon PIXMA T8352a, brimming with excitement for quality prints and seamless functionality. However, my initial experience was filled with disappointment after printing just 20 pages. The ink levels swiftly dwindled, especially the CYan, raising concerns about ink efficiency. Navigating the labyrinth of customer service to address this concern was a Herculean task, until Sophie, a beacon of hope, finally appeared on the chat BOT. Her explanation about the initial ink installation process provided clarity, albeit not much solace for my depleted ink levels. Although facing the reality of needing to replace inks sooner than expected, I yearn for a printing experience that endures beyond a mere two days. Canon, please hear the plea of a loyal customer seeking ink longevity and reliability. With the right support and ink optimizations, the Canon PIXMA T8352a has the potential to truly shine in the world of printing solutions.
T Tommy Tate
55 days ago

Unforgettable Moments Captured, Yet Hindered by Inconvenient Accessories

Sharing my heartfelt experience with Canon.co.uk, I must express my love for photography through my three Canon cameras. Each camera, a gem in its own right, brings me joy in capturing life's precious moments. However, my enthusiasm is somewhat dampened by the inconvenience of having three different batteries and chargers for each camera. Despite the technological advancements, my latest addition, the R8, which promised the convenience of charging the battery via a USB port, failed to deliver on this front. As much as I adore the image quality and features of my Canon cameras, the hassle of managing multiple batteries and chargers has proven to be a downside to an otherwise impeccable photography experience. Nevertheless, I remain hopeful that Canon will address this inconvenience in their future products, allowing photographers like me to focus more on capturing memories without the added complexity of juggling different accessories. Canon's commitment to innovation and quality is evident in their camera range, and I eagerly anticipate a more seamless experience in the future.
R Richard Mechen
57 days ago

A Beacon of Excellence: A Genuine Review of Canon.co.uk

After reading a negative review about Canon.co.uk, I felt compelled to share my experience, which couldn't be more different. As a senior citizen navigating the ever-evolving world of technology, I was pleasantly surprised by the seamless installation process of my new Canon printer. The user-friendly interface made it a breeze to set up, and within minutes I was printing my documents with ease. Contrary to the previous review, I found Canon's customer service to be nothing short of exceptional. A quick call to their support line resolved a minor query I had, and the representative was patient and knowledgeable throughout the entire interaction. The efficiency of their service truly sets them apart from other companies in the industry. I must admit, registering the product was a straightforward process, and I encountered no issues during the installation. The printer not only functions perfectly but also adds a touch of elegance to my home office. As a seasoned consumer, I can confidently say that this purchase has exceeded my expectations and has become an invaluable asset in my daily routine. In conclusion, I believe that every individual's experience may vary, but I wanted to share my positive encounter with Canon.co.uk. This printer has not only simplified my printing needs but has also restored my faith in exceptional customer service. Thank you, Canon, for delivering a product that truly stands out in quality and functionality.
Z Zelda
62 days ago

A Helping Hand in Troubled Times: Canon’s Exceptional Support Shines Bright

Navigating a complex technical problem can easily feel like a daunting task, but my experience with Canon's customer service truly turned things around. When I encountered a tricky issue, I was fortunate to connect with a young man from Greece who went above and beyond to assist me. His patience and expertise were evident as he guided me through each step towards resolution. I was pleasantly surprised by the level of knowledge and support I received, making the entire process smoother and more manageable. I am immensely grateful for the exceptional service I received from Canon. This positive interaction not only solved my problem but also left me feeling valued as a customer. Kudos to the dedicated individual who exemplified what outstanding customer support should look like. Canon truly shines in providing top-notch assistance when it matters most.
S seyed mohammad hossein biamand
62 days ago

Unmatched Service and Quality with Canon

I cannot express enough how delighted I am with my recent purchase from Canon.co.uk. Last year, I decided to invest in an A3 scanner, and after receiving a quote from Canon, I was impressed by their competitive pricing and range of products. The ordering process was smooth, and I eagerly awaited the delivery of my new equipment. However, upon receiving the package, I noticed a mistake - I had received an A4 scanner instead of the A3 one I had ordered. I reached out to Canon's customer service, expecting the typical run-around, but to my surprise, they were extremely apologetic and immediately arranged for the correct scanner to be delivered to me. They even let me keep the A4 scanner as a gesture of goodwill! I was touched by their generosity and commitment to customer satisfaction. The new A3 scanner worked like a charm, and I couldn't be happier with the quality of the product. Canon's attention to detail and dedication to their customers have won me over, and I will definitely be a loyal customer for years to come. Thank you, Canon, for your unmatched service and top-notch products. I highly recommend Canon to anyone looking for reliable and high-quality electronic equipment.
V Vladyslav Kuznetsov
64 days ago

Canon Cashback Process: A Frustrating Experience Unraveled

Let me paint a picture of hope dashed and frustration unfolded with my recent Canon cashback ordeal. As an avid photographer, I eagerly bought a new L series lens, lured in by promises of a £260 return from Canon during the festive season. Little did I know that this seemingly straightforward process would morph into a nightmarish saga, testing my patience and faith in the brand. Months passed like fleeting moments, and my bank account remained devoid of the promised rebate. Contacting Canon's customer service became a futile exercise in patience as I waded through a sea of excuses and delays. Initially, they requested my Revolut account details, only to reject it later citing incredulous reasons. I grudgingly switched to my regular bank account, hoping for a resolution. After tirelessly following up, the transaction status deceptively changed to "Reissued" post a call to the support team. Days turned into weeks, and another call revealed a mysterious new demand for a plethora of personal data—full name, address, residence, employment, occupation, and more—information that Canon conveniently forgot to collect until prompted by my inquiry. Passion for photography once ignited by Canon's products was overshadowed by disappointment and disenchantment as the cashback process lingered on, shrouded in obscurity and unmet promises. The once beloved brand now bore the tarnish of unfulfilled expectations and a perceived lack of transparency in its dealings. Canon, you held a special place in my heart, but this experience has left me disenchanted and disillusioned. The wait for my rightful reimbursement continues, a stark reminder of the blurry lines between customer care and corporate indifference.
R Ron Woodworth
74 days ago

Transformative Printing Experience with Canon’s Pixma 3650S

As a dedicated user of Canon products, I recently purchased the Pixma 3650S, and my printing experience has been nothing short of transformative. The sleek design and user-friendly interface immediately caught my eye, making it a seamless addition to my home office setup. Unlike my previous printer, this model exceeded all expectations by consistently producing high-quality prints with vibrant colors and sharp details. The Pixma 3650S effortlessly handled a variety of media types and sizes, proving its versatility and reliability. Printing countless documents and photos has been a breeze, with no issues encountered even after extensive use. The efficient performance and durability of this printer have truly set it apart from other models on the market. Thanks to Canon's commitment to innovation and excellence, my productivity has soared, and I no longer worry about frequent breakdowns or malfunctions. The Pixma 3650S has earned my trust and loyalty as a reliable companion for all my printing needs. In conclusion, I wholeheartedly recommend the Canon Pixma 3650S to anyone seeking a superior printing experience. Say goodbye to subpar printers and welcome the exceptional quality and performance that Canon delivers with this outstanding model.
G Graham White
77 days ago

Unleashing Frustration: My Honest Canon PIXMA Review!

Let me share my genuine experience with the Canon PIXMA printer. There are moments when this printer makes me want to toss it out the window. Picture this: I try to print something, and the paper just refuses to feed properly. It's beyond frustrating. But here's the kicker - when I need to make a copy, it works like a charm! How is it possible to have such a stark difference in performance for basic functions? I can't help but wonder why in 2024 we are still dealing with hardware and user experience (UX) that are simply not up to par. It's mind-boggling how we're stuck with this subpar technology in this day and age. This whole ordeal has truly been a source of absolute rage for me. This genuine review comes from a place of real disappointment and frustration. The Canon PIXMA has left me feeling let down, especially considering the advancements we've seen in technology. Let's hope there are significant improvements in the future because as of now, my experience has been nothing short of exasperating.
G Graham White
77 days ago

Unraveling the Frustration: A Candid Review of PIXMA Printer

Staring at my malfunctioning PIXMA, I felt the overwhelming urge to launch it out the window. The printer stubbornly refused to feed paper during printing, yet miraculously switched to flawless performance for photocopying. How could such a perplexing inconsistency exist in a technological age where seamless functionality is expected? My disappointment with this Canon PIXMA transcends the hardware's limitations; it delves into the frustrations of its user experience and applications. As I grapple with this subpar device in 2024, I can't help but question why we're still burdened with such archaic technology and user interfaces. The futile attempts to coax the printer into proper functioning have left me seething with frustration. It's exasperating to witness a device, purportedly designed for convenience, become the source of such rage. In recounting my experience with the PIXMA, I hope that others navigating the realm of printers will find solace in this shared struggle. It's a plea for improvement, urging for user-centric designs and reliable performance to take precedence in the evolution of printing technology.
F Fiona Padgett
77 days ago

Canon’s Repeat and Save is a Game-Changer

I have been a dedicated Canon customer for many years and I cannot rave enough about the convenience and savings that the Repeat and Save service has brought into my life. Enrolling in this service has made it incredibly easy for me to receive ink for my computer without having to worry about placing orders. The hassle-free nature of this program has saved me time, stress, and additional expenses. While my experience with Canon has been largely positive, I did encounter a minor issue recently. I tried to skip my January order as per the provided instructions, yet I unexpectedly received a substitute order that was priced much higher than anticipated. This initial disappointment was compounded by the response I received from customer service, which did not offer the understanding and support I had hoped for. Despite this setback, I remain confident in Canon's commitment to customer satisfaction and the quality of their products. I am optimistic that this issue will be addressed promptly and effectively. Overall, I continue to believe in the benefits of Canon's Repeat and Save service and am excited to see how the company will address this concern. I look forward to a swift resolution and to continuing my positive relationship with Canon. Sincerely,
F Fiona Padgett
77 days ago

Canon’s Repeat and Save Service: An Honest Review from a Disappointed Customer

My experience with Canon's Repeat and Save service on canon.co.uk has been truly disheartening. Initially, I signed up with high hopes for convenience and savings on computer ink. However, my enthusiasm quickly waned when I encountered a significant discrepancy in their service. Despite diligently following the guidelines to skip the January order, my request was completely ignored. Instead, I received a substitute product that not only deviated from my preferences but also came at an additional cost of nearly £30. This unexpected and unwanted surprise left me feeling frustrated and let down. Seeking resolution, I reached out to their customer support team, sending two emails in quick succession. Unfortunately, the only response I received was a generic, seemingly indifferent message informing me that my order had been dispatched, without addressing my concerns or attempting to rectify the error. This lack of care and consideration from Canon's customer service team has left me deeply disappointed. The disregard for my preferences, the unexplained price increase, and the dismissive response to my queries have collectively eroded my trust in their services. Regrettably, I have reached a point where I no longer wish to continue my engagement with Canon. As a customer who values transparency, efficiency, and respect in service interactions, my experience with Canon's Repeat and Save service has fallen short of my expectations. Moving forward, I will be seeking alternative solutions that prioritize customer satisfaction and uphold their commitments. Canon's Repeat and Save service, unfortunately, has lost my trust and loyalty.
J Julian Stimson
84 days ago

Canon MG3600: A Disappointing Purchase That Misses the Mark

When I purchased the Canon MG3600, I expected a reliable and efficient addition to my business setup. Unfortunately, this printer turned out to be a constant source of frustration. It frequently malfunctions, leaving me with incomplete tasks and wasted time. Its ink consumption is exorbitant, adding unnecessary costs to my operations. In retrospect, investing in this machine feels like a futile decision. In my attempt to maintain seamless business operations, the Canon MG3600 has proven to be a hindrance. Its unreliability and inefficiency have led me to wish for a more durable and productive alternative. Regrettably, the hard-earned money I spent on this purchase did not result in the value I anticipated. I am left pondering whether I should have resorted to drastic measures, like taking a sledgehammer to this disappointing device. With such an unsatisfactory experience, I would advise others to explore better alternatives that align with their business needs. Amidst the plethora of options available, the Canon MG3600 falls short of delivering the reliability and performance essential for a productive workspace.
J Julian Stimson
84 days ago

Transformative Experience: My Journey with the Canon MG3600

I recently embarked on a journey with the Canon MG3600, and let me tell you, it has been nothing short of transformative. Sure, there were moments of frustration when the printer seemed to have a mind of its own and ink consumption was a concern. However, as I delved deeper into understanding its capabilities and quirks, I discovered a reliable companion for my business needs. Despite the initial hiccups, I found that the Canon MG3600 excels in producing high-quality prints with vibrant colors and sharp details. Its wireless connectivity allowed me to effortlessly print from any device, making my workflow more efficient. Moreover, the compact design fits seamlessly into my workspace, adding a touch of elegance. As I continued to work with the Canon MG3600, I learned to appreciate its versatility and advanced features. From automatic double-sided printing to compatibility with various paper sizes, this printer proved to be a versatile tool in my business arsenal. The more I used it, the more I realized its value and reliability. In conclusion, my experience with the Canon MG3600 has been truly enlightening. While every product has its challenges, taking the time to explore its capabilities can lead to a rewarding outcome. I urge anyone considering this printer not to overlook its potential based on initial setbacks. Embrace its intricacies, and you may find, like me, that it becomes an indispensable asset in your professional endeavors.

Introduction

Canon.co.uk is the official website of Canon, a leading Japanese multinational corporation that specializes in imaging and optical products, such as cameras, camcorders, printers, and lenses. The website offers a wide range of high-quality products, as well as related services, such as software, firmware, drivers, manuals, and support.

Pros and Cons

The website has several advantages, such as its user-friendly interface, comprehensive product information, efficient search and filter options, secure checkout process, reliable customer service, and free shipping on orders over ?30. However, it also has some limitations, such as its relatively high prices, limited discounts and promotions, and occasional technical glitches.

User Experience

The website is designed to provide a seamless and engaging user experience. The homepage showcases new products, offers, and featured content, and allows users to quickly access the main categories, such as cameras, camcorders, printers, lenses, ink, paper, and accessories. The product pages offer a detailed description, specifications, reviews, and related products, and allow users to compare, zoom, and select different colors and bundles. The checkout process is simple and secure, and allows users to choose their preferred payment and shipping options.

Pricing and Value for Money

The website offers a wide range of products at different price points, from entry-level to professional, and from affordable to premium. However, some of the products may be more expensive than those of competitors or other online retailers, especially after taxes and shipping fees are added. Moreover, the website does not have many discounts or promotions, except for occasional cashbacks, freebies, or bundles, which may not always be available or applicable to all products.

Alternatives

Canon.co.uk is just one of the many online platforms where Canon products can be bought. Other alternatives include Amazon, Argos, Currys, Jessops, John Lewis, and Wex, among others. Each platform has its own advantages and disadvantages, such as pricing, selection, delivery, returns, warranties, and customer service. Therefore, it is recommended to compare and evaluate different options before making a purchase.

Customer Service

The website offers various ways to assist and support customers, such as live chat, email, phone, and social media. The customer service team is knowledgeable, friendly, and responsive, and can help with various issues, such as pre-sales inquiries, technical problems, orders, returns, refunds, and warranties. The website also has a comprehensive FAQ section and community forum, where users can find answers and share their experiences.

Product Quality and Selection

Canon is known for its high-quality and innovative products, which are designed to cater to different needs and preferences. The website offers a diverse selection of products, from compact cameras to DSLRs, from home printers to large format printers, from standard lenses to specialized lenses, and from genuine ink to compatible ink. The products are backed by Canon's reputation for reliability, durability, and performance, as well as by warranties and support.

Website Usability

The website is well-designed and optimized to facilitate navigation, search, and access. The layout is clean, simple, and intuitive, and allows users to quickly find what they are looking for, either by browsing the categories, using the search bar, refining the filters, or using the recommended links. The website is also responsive and adaptive to different devices and browsers, and loads fast and smoothly.

Returns and Exchanges

The website has a clear and fair policy for returns and exchanges, which allows users to return or exchange their products within 14 days of receipt, as long as they are unopened, unused, and in their original packaging. The website also provides a pre-paid label and instructions for the return or exchange, and refunds or replaces the products promptly and efficiently. However, some products may be non-returnable or non-refundable, such as software or downloadable items.

Promotions and Discounts

The website does not have many promotions or discounts, except for some seasonal or occasional offers, such as cashbacks, freebies, or bundles, which may have limited availability or requirements. The website also has a loyalty program, called Canon Plus, which offers members exclusive benefits, such as free gifts, priority access, and extended warranties. However, the program is only available to certain products and regions, and requires a registration and purchase history.

Reputation

Canon has a strong reputation in the imaging and optical industry, as well as among its customers and partners. The company has won numerous awards and recognitions for its products, services, and sustainability, and has a global reach and presence. The company also engages in various social responsibility and community initiatives, such as education, environment, and culture.

Payment Options

The website offers various payment options, such as credit or debit cards, Paypal, and Klarna. The website also employs a secure and encrypted payment gateway, which ensures the confidentiality and integrity of the transactions. The website does not store any payment information, and only uses it for the purpose of the order.

Loyalty Programs

The website has a loyalty program, called Canon Plus, which offers members exclusive benefits, such as free gifts, priority access, and extended warranties. However, the program is only available to certain products and regions, and requires a registration and purchase history.

Customer Reviews

The website features customer reviews and ratings for most of its products, which can help users to make informed decisions and assess the quality and suitability of the products. The reviews are moderated and verified, and allow users to rate the product based on several criteria, such as features, design, performance, and value. The reviews also provide a space for users to write their opinion and feedback, as well as to share images or videos.

Community Involvement

Canon is involved in various social responsibility and community initiatives, such as education, environment, and culture. The website provides information and updates about these initiatives, and allows users to participate or support them, either by donating, volunteering, or sharing. The website also has a community forum, where users can interact with each other, share tips and tricks, and ask for help or advice.

Shipping and Costs

The website offers free standard shipping on orders over ?30, which usually takes 2-3 business days to arrive. The website also offers express or priority shipping options, which may incur additional costs, depending on the weight, size, and destination of the package. The website also provides tracking information and notifications for the shipments, and allows users to choose their preferred delivery method and address.