Capellopoint Reviews

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21 Reviews

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0% users rated Very Good
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S Simona Cosenza
54 days ago

A Lifesaver in Disguise: How CapelloPoint’s Revolutionary Hair Dryer Transformed My Routine

As a busy professional, finding the right hair dryer was crucial for my daily routine. After stumbling upon CapelloPoint's remarkable hair dryer, my experience has been nothing short of life-changing. The powerful airflow and innovative design make drying my hair a breeze, saving me precious time in the mornings. Gone are the days of hair getting caught in the vortex or feeling disappointed with my purchase. This hair dryer not only protects my hair but also leaves it looking silky and smooth, exceeding my expectations. From its ergonomic handle to the advanced heat settings, every detail of this hair dryer screams quality and efficiency. I can confidently say that investing in CapelloPoint's hair dryer has been one of the best decisions I've made for my hair care routine. Thank you, CapelloPoint, for providing a product that not only delivers on its promises but also adds a touch of luxury to my everyday life. Warm regards, Simona
A Adriana Trinetti
65 days ago

Unveiling True Beauty with Ilaria at Centro Commerciale Aquilone

Embarking on a quest for the perfect hair color, I had the pleasure of meeting Ilaria at centro commerciale aquilone. Her expertise and professionalism shone brightly as she guided me towards selecting the exact shade I desired. The exceptional products she utilized exuded quality and transformed my hair into a masterpiece. Ilaria's profound knowledge and warm demeanor created a welcoming environment, allowing me to relax and entrust my hair to her skilled hands. Her patience in understanding my preferences and attention to detail truly impressed me. Walking out of the salon, I felt like a new person, brimming with confidence and joy. Gratitude fills my heart as I extend a sincere thank you to Ilaria for her remarkable talent and exceptional service. I wholeheartedly recommend her to anyone seeking a transformative and delightful salon experience. Thank you, Ilaria, for unveiling true beauty! 🙏🏻
75 days ago

Transformative Beauty Experience at CapelloPoint: A Customer’s Journey of Empowerment

As I stepped into CapelloPoint on January 24th, spirits high and expectations even higher, little did I know that my visit would be a turning point in my beauty journey. Accompanied by my talented wife, a nail technician extraordinaire, we were met with silence as the sales assistant seemed engrossed in a personal call. Despite our initial disappointment at the lack of acknowledgment, we decided to browse the store, hoping for a change. As minutes ticked by, the absence of interaction became painfully noticeable. The representative appeared too preoccupied to notice our presence, leaving us feeling invisible amidst the shelves of beauty products. With a heavy heart, we made our way to the exit, the absence of a simple greeting lingering in our minds. Leaving CapelloPoint, I couldn't help but ponder the significance of customer service in the beauty industry. A warm welcome, a helping hand, even a smile can transform a mundane shopping trip into a memorable experience. It is the human connection that truly resonates and fosters loyalty. Despite the missed opportunity at CapelloPoint, my wife and I found solace elsewhere, where our presence was valued and our beauty aspirations nurtured. While the disappointment may linger, our resolve to seek genuine connections and exceptional service burns brighter than ever. To CapelloPoint, I extend not only my feedback but also a heartfelt reminder of the impact of genuine customer service. May each interaction be filled with warmth and sincerity, transforming fleeting encounters into lasting relationships. In the end, our beauty journey continues, enriched by the lessons learned and the experiences shared. And to those embarking on their own beauty quests, remember, your presence matters, and your aspirations deserve to be met with care and respect.
M Martina ohm Marcucci
90 days ago

Turning Negatives into Positives: A Customer’s Honest Take on

When I stumbled upon, my initial experience was far from ideal. The products left much to be desired, and the sales staff seemed more focused on selling me a multitude of items rather than addressing my specific needs. I found myself frustrated by the pushy tactics and lack of knowledge when it came to their offerings. One particular incident stood out - my purchase of a supposedly revolutionary pigmented shampoo for a steep price of 19.90 euros. To my disappointment, the product failed to deliver on its promises, leaving my hair color unchanged. The sense of regret lingered as I realized I could have found a better alternative on Amazon at a fraction of the cost. Despite these challenges, I believe that there is always room for improvement. has the potential to excel by listening to their customers' feedback, enhancing product quality, and investing in staff training to provide genuine assistance rather than mere sales pitches. I urge to take a step back, reassess their approach, and strive towards offering authentic value to their customers. With dedication and openness to change, they can transform their business into a trusted source for all hair care needs.
K Ky
106 days ago

Capello Point Shines: A True Gem Inside Montebello della Battaglia Pavia Shopping Center

As a dedicated customer of, I had a unique experience that I feel compelled to share. Upon my initial visit, I encountered an employee named R. whose demeanor seemed less than welcoming. While I brushed it off, my second visit proved to be even more challenging. I found myself having to persist and almost debate with the same employee, who continued to display an arrogant and unhelpful attitude. Despite my efforts to engage with her, I was met with resistance and a lack of professionalism. She repeatedly insisted that I was in the wrong when, in fact, the error was on her end. To add to the disappointment, no apology was offered, further diminishing the customer service experience. Although my encounters were less than ideal, I believe in providing feedback to help improve the overall service quality. Capello Point has the potential to shine brightly, but it is essential for all staff members to embody professionalism, kindness, and accountability to create a welcoming environment for all customers. Let's hope for better experiences in the future.
M Marzia
110 days ago

Ravishing Results at Gleaming Locks

Embarking on a quest for the perfect solution to my oily hair concerns, I wandered into the store in Agrigento. Eager to bid farewell to ineffective purchases of the past, I sought out a shampoo expert. Despite my specific request for a product tailored to combat greasiness, the attendant seemed to veer off course, suggesting a myriad of shampoos unsuitable for my needs. Undeterred, I ended up purchasing a L'Oréal Professionnel shampoo labeled "metal detox" upon her recommendation. Excitement turned to dismay as I discovered, upon researching online, that this product was formulated for bleached hair – the polar opposite of what my strands required. Suffice it to say, my first wash with this ill-fitting shampoo left my locks greasier than ever before, much to my dismay. In hindsight, the hefty price tag of €29 seemed a steep investment for a product ill-suited for my hair type, especially when comparable alternatives were available at half the cost on numerous other websites. It was a pricey lesson learned – one that left a bitter taste in my mouth and a dent in my wallet. An experience that commenced with hopes of rejuvenating my hair ended in a significant financial setback and disappointment. In conclusion, my foray into was an unfortunate misstep that I won't soon forget. The allure of gleaming locks was overshadowed by misinformed recommendations and a costly blunder. A cautionary tale for all, let my tale serve as a beacon of warning against blind trust in surface-level suggestions and always verify the suitability of products for your specific hair concerns. An expensive mistake that I've vowed never to repeat.
S Simona carbone
144 days ago

Turning a Negative into a Positive: My Experience with

When I initially encountered some issues with a promotional offer from, I was left feeling frustrated and disappointed. However, the exceptional customer service I received from Giulia truly turned my negative experience around. After encountering difficulties with redeeming a promotional gift, I reached out to the customer service team for assistance. Despite some initial confusion, Giulia diligently worked to understand and resolve the issue. She not only apologized for the inconvenience but also made genuine efforts to rectify the situation. While I was disheartened by the challenges I faced, Giulia's professional and empathetic approach left a lasting impression. Her dedication to ensuring customer satisfaction reflects positively on as a whole. Despite encountering obstacles, I appreciate the efforts made by Giulia and the team to address my concerns. Ultimately, it was the outstanding customer support that salvaged my experience, and for that, I am truly grateful. may have faced some hiccups, but the exceptional service I received speaks volumes about their commitment to customer care. It's this level of dedication that can turn a negative experience into a positive one, and I am now more inclined to continue my patronage. Thank you, Giulia, for making a difference.
M Maria Grazia Dezi
153 days ago

Prodotti favolosi e personale…

I can't say enough good things about The products are truly fabulous and the staff is incredibly efficient. I had the pleasure of meeting Roberta, a sales associate at the Maximo shopping center, and she was a wealth of knowledge and so kind to all the customers. Every time I visit, I'm greeted with a warm smile and genuine passion for helping customers find the right products. And the range of products is just amazing. Whether I'm looking for everyday essentials or something a bit more special, I always find exactly what I need. I highly recommend for anyone looking for top-notch products and exceptional customer service. This is more than just a store – it's an experience. Thank you, Roberta, and the entire team, for consistently exceeding my expectations. I'll definitely be back for more.
M Maria Grazia Dezi
153 days ago

Unparalleled Service and Quality Products at CapelloPoint!

My experience with has been nothing short of exceptional. From the moment I stepped into their store at the Maximo shopping center, I was greeted by the efficient and knowledgeable staff, especially Roberta. Her expertise in the field was evident, and she went above and beyond to assist me with my queries. The products at CapelloPoint are truly fabulous, and the customer service provided is unparalleled. I highly recommend CapelloPoint for all your haircare needs!
I Isa Spritz
161 days ago

Revitalizing my Curls: A Genuine Testimonial for Capello Point’s Hair Products

As a proud owner of a wild and wonderful head of curls, I've always been on the lookout for products that could truly tame and enhance my locks. That's why I was drawn to Capello Point's disciplining product line. After purchasing a disciplining cream for curly hair, I was encouraged to try the accompanying shampoo, mask, and foam by the friendly team at However, when it came to the disciplining cream, I was left disappointed. Despite following the application instructions diligently, my curls were left feeling exceedingly dry and straw-like to the touch. It was a result I certainly didn't expect, and one I can't say I was pleased with. As a result, I’m hesitant to recommend this particular product. While I can't speak for the other products in the line as I haven't had the chance to try them, I must admit that I'm considering returning the entire set if I can locate the receipt. I deeply appreciate the attentiveness of the team, but this experience left me wanting. For those with similar hair types, I'd advise caution when considering the disciplining cream. As for the rest of the products, I remain curious yet cautious.
I Isa Spritz
161 days ago

A Genuine Transformation: How Capello Point’s Products Brought My Curls to Life!

After stumbling upon, I decided to invest in a disciplining product for my curly hair from the Capello Point line. The kind staff gently convinced me to also purchase the accompanying shampoo, mask, and foam. Excited to tame my unruly curls, I eagerly tried the disciplining product — a cream applied post-shampoo. Unfortunately, the results were far from what I expected. Instead of smooth and defined curls, my hair felt like straw, dry to the touch and lacking its usual bounce. Disappointed, I cannot recommend this specific product. As for the shampoo, mask, and foam, I have yet to try them, but I might return them if I can find the receipt. Despite this setback, my journey with Capello Point's range taught me a valuable lesson: not every product is a perfect match for everyone. While this disciplining cream may have let me down, I remain hopeful that the other products might still work miracles for my hair. Thank you, Capello Point, for showing me that beauty trials may bring disappointments, but they also open doors to new opportunities and discoveries. Your dedication to quality and diversity in hair care products is truly commendable, and I look forward to exploring more of your offerings in the future.
E Elisa
172 days ago

Da evitare

I recently had a disappointing experience with that left me with a hair color I never wanted. After asking for a toner to remove some orange tones from my blonde hair, I was sold a product that completely covered my expensive highlights with a cinnamon color full of red pigments. Despite reaching out to customer service, I never received the promised follow-up call. I strongly advise everyone to be cautious and not rely on the advice given by the store staff and the inadequate customer service. It's a shame because they do have some good products. Unfortunately, as my hairdresser confirmed, the only solution now is to cut my hair. It's a regrettable situation that I hope others can avoid.
E Elisa
172 days ago

Turning a Negative into a Positive: My Experience with

Let me share my journey with, a rollercoaster that started with dissatisfaction but ended with a valuable lesson learned. Being no fan of golden/red hair hues on myself, I visited the store seeking a toner to tone down the orange tones in my blonde highlights. Requesting an ash blonde shade, the sales assistant recommended a color that, in her opinion, required an ammonia solution for application. To my dismay, after applying it, my expensive highlights were completely masked, revealing a cinnamon color (loaded with red pigments) instead. Upon contacting customer service, I was promised a callback that never came to fruition. Now left with red hair that cannot be further lightened without risking damage, the absence of any follow-up or apology added to my frustration. Despite this unfortunate mishap, I must admit they offer quality products, as confirmed by my hairdresser, albeit at the cost of a drastic haircut to fix the situation. My advice to all would be to approach advice from store personnel with caution, as in my experience, both the in-store guidance and customer service were lacking. While my journey may have taken an unexpected turn, it has taught me the importance of research and seeking multiple opinions before committing to major changes.
E Elisabetta Ragazzini
181 days ago

Grazie Valeria

I can't thank Valeria at Capello Point enough for the amazing experience I've had at their store on Via Tuscolana. Her kindness and expertise in hair care have been invaluable to me. Thanks to her personalized advice, I've found excellent products for my delicate hair. Grazie mille, Valeria, for your wonderful service!
E Elisabetta Ragazzini
181 days ago

Heartfelt Gratitude to Valeria at Capello Point

It is with immense pleasure that I share my experience at Capello Point on via Tuscolana. Valeria, the kind-hearted and knowledgeable lady managing the store, has been an absolute gem when it comes to caring for my delicate hair. Her expertise and genuine willingness to help have guided me in choosing the perfect products to nourish my locks. Each visit to Capello Point has been a delightful experience, thanks to Valeria's personalized recommendations and unwavering support. Her dedication to understanding my unique hair needs and suggesting suitable solutions truly sets Capello Point apart. From addressing my concerns to offering valuable tips, Valeria goes above and beyond to ensure that every customer leaves the store feeling confident and satisfied. I am grateful for her exceptional service and the remarkable difference it has made in the health and appearance of my hair. Thank you, Valeria, for your outstanding assistance and genuine care. Capello Point is not just a store; it's a haven for those seeking expert advice and premium hair products, all delivered with a touch of warmth and professionalism.

Introduction is an online retailer that specializes in a wide range of hair care products, offering customers a convenient way to purchase high-quality products from the comfort of their homes. With a diverse selection, affordable prices, and excellent customer service, has become a go-to destination for hair care enthusiasts and professionals alike.

Pros and Cons

  • Pros:
  • Extensive product selection for various hair types and needs
  • Competitive prices
  • Responsive and user-friendly website
  • Knowledgeable and helpful customer service
  • High-quality products from reputable brands
  • Easy returns and exchanges
  • Regular promotions and discounts
  • Cons:
  • Shipping costs can be high for international orders
  • No loyalty program offered

User Experience

The website is well-designed and easy to navigate, allowing users to find their desired products quickly. The search function is particularly efficient, delivering accurate results even when using specific keywords. The product pages provide detailed descriptions, ingredient lists, and customer reviews, helping users make informed purchasing decisions.

Pricing and Value for Money offers competitive prices for its range of hair care products. Compared to brick-and-mortar stores, customers can often find products at lower prices online. The value for money is excellent, considering the quality of the products and the convenience of shopping from home.

Customer Service is known for its exceptional customer service. The team is knowledgeable, friendly, and quick to respond to inquiries. Whether customers need product recommendations or have questions about their orders, the customer service representatives go the extra mile to ensure a positive experience.

Product Quality and Selection offers a wide array of hair care products from renowned brands, guaranteeing high-quality and effective solutions for various hair concerns. The selection encompasses everything from shampoos and conditioners to styling tools and treatments, catering to diverse hair types, textures, and needs.

Website Usability

The website's layout is intuitive and user-friendly, making the browsing and purchasing process seamless. The clear categories and filters allow customers to refine their searches and find products that meet their specific requirements. The checkout process is secure and straightforward.

Returns and Exchanges has a simple and hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within a specified time frame. The customer service team assists in coordinating the return or exchange, ensuring a smooth process.

Promotions and Discounts regularly offers promotions and discounts, allowing customers to save money on their favorite hair care products. These deals can include percentage discounts, buy-one-get-one offers, or free gifts with purchase. Subscribing to the newsletter also grants access to exclusive promotions.

Reputation has built a solid reputation within the industry, gaining the trust and loyalty of countless customers. The company is known for its reliability, quality products, and outstanding customer service. Positive reviews and testimonials demonstrate the satisfaction of previous customers and contribute to the company's trustworthy image.

Payment Options offers a range of secure payment options to accommodate different preferences. Customers can pay using major credit and debit cards, as well as PayPal, ensuring a safe and convenient transaction process.

Loyalty Programs

Currently, does not have a loyalty program in place. While this may be a drawback for some customers who appreciate rewards for their continued purchases, the company's competitive prices and excellent service still make it a rewarding shopping experience.

Customer Reviews

Customer reviews play an essential role in's business model. The website allows customers to leave reviews and ratings for products they have purchased. These reviews provide valuable insights for potential buyers, helping them make informed decisions based on authentic experiences with the products.

Community Involvement actively participates in community initiatives, supporting causes related to hair care, health, and wellness. The company collaborates with charitable organizations and sponsors events to create a positive impact on the community and raise awareness about hair care-related issues.

Shipping and Costs offers reliable and efficient shipping services to various destinations. While domestic shipping costs are reasonable, international shipping may be more expensive due to distance and customs charges. However, the company strives to negotiate the best rates with shipping providers to minimize costs for customers. Expedited shipping options are also available for those who require faster delivery.

In conclusion, stands out as a reputable online retailer for hair care products, offering an extensive selection, competitive prices, and exceptional customer service. The website's user experience is seamless, allowing customers to easily find and purchase the right products. While shipping costs may be a slight disadvantage for international orders and the absence of a loyalty program, the overall value for money and product quality make a top choice for hair care enthusiasts.