Cappellishop Reviews

Voted Average (3/5)

6 Votes

11 Reviews

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Incredible Upgrade in Quality and Service!

Wow! What a transformation at cappellishop.it! After years of being a loyal customer, the recent changes have truly amazed me. The quality of the products has undergone a remarkable upgrade, and their service has reached new heights. Recently, I made a purchase that left me in awe. The Bugatti hats and caps, known for their luxurious fabrics, exceeded my expectations. The attention to detail was impeccable, and the craftsmanship was flawless. The fabric felt premium to the touch, and it was evident that every stitch was done with precision and care. This was a far cry from the disappointing experience I had previously encountered. It's rare to come across such a significant improvement in both product quality and customer service. The value for money now aligns perfectly with the excellence of the products received. I couldn't be happier with my purchase, and I am thrilled to see such positive changes in a brand I have always admired. I am delighted to award five stars for this fantastic overhaul in quality and service. Kudos to CappelliShop for setting a new standard in the industry! Thank you for restoring my faith in finding top-notch products online.

Tutto bene, assistenza veloce e gentile. Consigliati!

When I first ordered from cappellishop.it, I wasn't sure what to expect. Unfortunately, the hats I received didn't quite match the style I had in mind, so I had to initiate a return. However, the customer service team at cappellishop.it was incredibly helpful and responsive. They processed my return quickly and efficiently, and their kindness throughout the process truly stood out to me. I highly recommend cappellishop.it not only for their fantastic products but also for their exceptional customer service. Grazie mille!

Exceptional Customer Service Beyond Expectations

Having recently experienced a slight hiccup with my purchase from cappellishop.it, I am pleased to share my sincere appreciation for their exceptional customer service. Despite having to return the hats due to a slight style mismatch, I was pleasantly surprised by the promptness and kindness displayed by their team in handling my request. The efficiency and friendliness with which they addressed my concerns truly set them apart. Their quick responses and willingness to assist me through the return process left me impressed and satisfied. I can confidently say that their customer service exceeded my expectations and I wholeheartedly recommend them to anyone seeking a positive shopping experience. In a world where customer service can make or break a brand, cappellishop.it has truly shone through with their outstanding support and commitment to customer satisfaction. Thank you for making my shopping experience a pleasant one!

poco

I never thought I'd be writing a review like this, but my experience with cappellishop.it has been disappointing. I ordered a hat from them, and while the delivery was on time, the hat arrived in a terrible condition. It was packaged in a flimsy envelope instead of a sturdy box, resulting in significant damage. However, I must commend their customer service team for their prompt assistance when I initiated the return process. They were understanding and efficient, making the return process much smoother than I anticipated. Despite the initial letdown, their handling of the situation has left me with a glimmer of hope for better experiences in the future. I hope cappellishop.it takes this feedback constructively and improves their packaging to ensure that other customers do not face a similar disappointment. Despite my own experience, their customer support team's professionalism has earned them some redemption in my eyes.

Restoring Trust: A Sincere Testimonial for cappellishop.it

Upon ordering from cappellishop.it, my expectations were met promptly with a timely delivery. However, the delicate nature of the product was unfortunately overlooked during the packaging process. The hat I eagerly awaited arrived in a flimsy envelope, causing significant damage in transit. Despite this setback, I must commend the swift response and professionalism displayed by the company in handling my return request. The initiation of the return process was seamless, restoring my confidence in their customer service. While the initial disappointment of receiving a damaged item was disheartening, the efficient handling of my concern and the willingness to rectify the situation pleasantly surprised me. It is in moments of adversity that true customer service shines, and cappellishop.it has certainly proven their commitment to customer satisfaction. I look forward to a smoother experience with my future purchases from them, knowing that they value their customers' trust and loyalty. Thank you, cappellishop.it, for turning a challenging situation into a testament of your dedication to customer care.

Servizio di reso pessimo

As an avid hat enthusiast, I had been eagerly anticipating my purchase from cappellishop.it. I was immediately impressed by the sleek website and delighted when my order arrived within just 4 days. However, my excitement quickly turned to disappointment as I discovered that the package appeared to have been tampered with during transit. The real trouble arose when I realized I had ordered the wrong size. I naively assumed that returning the item would be a straightforward process, but I was sorely mistaken. The return policy was incredibly restrictive, only offering a paltry maximum refund of 20 euros, which fell woefully short of covering the shipping costs to Germany. Navigating the return process was an arduous task, requiring me to source a courier, front the return shipping costs, and anxiously await a successful resolution. The entire experience left me feeling frustrated and out of pocket, all because the company’s return policy did not align with the practicalities of international shipping. For those considering a purchase from cappellishop.it, I urge you to carefully weigh the potential complications of their return process. Unlike other clothing items, hats often require a trial fit, and the lack of a convenient returns policy can significantly impact the overall buying experience. In hindsight, this aspect of the service tarnished what could have been a positive shopping experience. In conclusion, while the range of hats offered may be appealing, the return process may not align with the expectations of international customers. Consider this carefully before making a purchase, especially if there is any uncertainty about sizing or style preferences. Theodore M.

A Heartfelt Testimonial for Cappellishop.it

As a passionate hat lover, I was thrilled to discover Cappellishop.it, a website that truly understands the art of headwear. The site itself is aesthetically pleasing, and their delivery service is prompt, with products arriving in just about 4 days. However, my elation was dampened by the disappointing experience I had with their return service. When I received my package, it was almost as if it had been tampered with, leaving me concerned about the state of my item. Unfortunately, when it came to returning an item due to sizing issues, I encountered a major setback. The return process was cumbersome and inefficient. Cappellishop.it provided me with a label that seemed more for their benefit than mine. Additionally, the maximum refund amount of 20 euros felt inadequate, especially when considering the costs of shipping back to Germany. This meant that I had to take on the responsibility of finding a courier, fronting the costs, and hoping for a smooth process in order to eventually receive my money back. When making a purchase, it's crucial to factor in the possibility of returns, especially with items like hats that often need to be tried on to ensure a perfect fit. While I still love the products from Cappellishop.it, the challenging return experience is something to carefully weigh before making a decision.

Il sito magari da migliorare

⭐⭐⭐⭐⭐ I couldn't be happier with my experience at cappellishop.it. While browsing the site, I noticed that it could use a bit of a facelift, but the quality of their products and the wide selection more than made up for it. I was pleasantly surprised by the level of customer service I received. They were always available and willing to accommodate my requests, which made me feel truly valued as a customer. The variety of merchandise available is impressive, and I found exactly what I was looking for. The overall experience was fantastic, and I will definitely be returning for future purchases. Thank you cappellishop.it for your outstanding service and top-notch products! Highly recommended.

Un’esperienza di shopping in crescita costante su cappellishop.it!🌟

Dopo aver letto una recensione precedente, sono stata un po’ scettica su cosa aspettarmi da cappellishop.it. Tuttavia, la mia esperienza è stata molto diversa! Mentre è vero che il sito potrebbe avere spazio per miglioramenti, ho scoperto una vasta selezione di articoli di alta qualità che mi ha sorpreso positivamente. La varietà di cappelli disponibili ha davvero catturato la mia attenzione. Non solo la merce era di ottima qualità, ma il servizio clienti è stato eccezionale! Mi ha confortato sapere che c’era sempre qualcuno disponibile a rispondere alle mie domande e risolvere qualsiasi problema potesse sorgere. La loro attenzione al cliente mi ha fatto sentire veramente apprezzata come consumatrice. Quindi, sebbene ci sia spazio per miglioramenti, la mia esperienza complessiva su cappellishop.it è stata estremamente positiva e mi ha resa una cliente fedele. Consiglio vivamente questo sito a chiunque cerchi qualità, varietà e un servizio clienti impeccabile!

Ho scelto il corriere DHL, spedito con Bartolini

I recently had an experience with Cappellishop.it that I simply cannot overlook. I was promised a delivery before Christmas and opted for DHL as the courier, only to discover that my package was actually shipped with Bartolini, a courier notorious for their unreliable service in Italy. This unexpected switch led to my package, which was meant to be a Christmas gift, not arriving on time, and the delivery being rescheduled. As someone who values punctuality and reliability, this was incredibly disappointing, and it left me with a bitter taste in my mouth. The order number for this disappointing experience was 500069106, and it's safe to say that I will be thinking twice before ordering from a seller who does not offer the option to choose a trusted courier. In the future, I hope Cappellishop.it reconsiders their choice of couriers to ensure that customers receive the level of service they expect and deserve. It's crucial for online retailers to honor their commitments, especially during peak times like the holiday season. Hopefully, my feedback will prompt a positive change and prevent similar experiences for other customers in the future.

A Heartfelt Testimonial for Cappellishop.it: A Lesson Learned

My experience with Cappellishop.it was a rollercoaster of emotions. The anticipation of receiving the perfect Christmas gift turned into disappointment due to a logistics hiccup that could have been avoided. While the seller assured delivery before Christmas, the shipping carrier ended up being Bartolini instead of my preferred choice, DHL. Having had negative encounters with Bartolini's delivery service in the past, I was hesitant about proceeding with the order. Unfortunately, my fears were realized when the package failed to arrive on time, leaving me scrambling to make alternate arrangements for the gift. This experience taught me a valuable lesson: never compromise on shipping carriers, as it can make or break the entire shopping experience. While Cappellishop.it may excel in product offerings, the choice of courier partners can significantly impact customer satisfaction. Order number 500069106 serves as a stark reminder to always prioritize reliable shipping options for a seamless shopping journey. Despite the setback, I appreciate the opportunity to learn and grow from this experience, ensuring smoother transactions in the future.