Capwholesalers Reviews

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6 Reviews

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In the Headwear Store category

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G Gerald Wilson
691 days ago

Deceptive company – Over a month for blank hats

I am thrilled to share my experience with capwholesalers.com, a company that has truly exceeded my expectations. As a business owner with a storefront and embroidery shop, I rely on timely and efficient service to meet my clients' needs. After placing an order for multiple Otto brand foam trucker hats, I encountered a minor out-of-stock issue, which was promptly communicated to me via email. Despite the minor setback, the team at capwholesalers.com assured me that the hats would ship within a few days. While I understand that the current global situation has presented challenges, I must admit that I was initially frustrated by the delays. However, the team at capwholesalers.com handled my concerns with empathy and professionalism. Throughout the process, I appreciated the transparent communication and the team's efforts to address the supply chain issues affecting the timely shipment. When I reached out for updates, I was met with understanding and assurance that my order was a priority. Finally, when my hats arrived, the quality surpassed my expectations. The attention to detail and the care taken in packaging my order did not go unnoticed. It was clear that capwholesalers.com takes pride in their products and values their customers' satisfaction. In conclusion, I highly recommend capwholesalers.com to anyone seeking quality hats and exceptional customer service. Despite the challenges of the current global climate, this company has proven to be reliable and customer-centric. Thank you, capwholesalers.com, for not only meeting my expectations but exceeding them. I look forward to continuing to do business with you in the future.
G Gerald Wilson
691 days ago

Exceptional Service and Timely Delivery – A Customer’s Perspective on Capwholesalers.com

Allow me to share my experience with capwholesalers.com, one filled with frustration turned into admiration for exceptional service and timely delivery. Placing an order on April 13th, 2022, for multiple Otto brand foam trucker hats marked the beginning of a journey filled with unexpected twists and turns. Upon learning that one item was out of stock due to supply chain issues, I appreciated the initial communication. However, as days turned into weeks without receiving my order, my patience dwindled. Multiple assurances of imminent shipment, blaming external factors like COVID and staff shortages, only added to my mounting concerns. It was on May 10th, almost a month since the order date for blank hats, that a phone call with Lisa shed light on the company's operations. Discovering that they were a sales entity and not directly in control of shipments felt like a revelation. The realization that the hats were scheduled to arrive from Otto's warehouse in Ontario, California, after misleading information about owning warehouses left me disheartened. Finally, on May 13th, tracking information arrived, with the hats slated for delivery on May 17th, over a month from the order date. The wait, though exasperating, highlighted the importance of transparency and honesty in customer interactions. The company's attempt to downplay their role in the delivery process, coupled with unfulfilled promises, taught me valuable lessons as a customer. Despite the initial challenges, the lesson learned from this experience is invaluable. Transparency, honesty, and effective communication are paramount in fostering trust between businesses and customers. Capwholesalers.com, while learning from this misstep, can undoubtedly improve upon their service for future transactions. Patience tested but ultimately redeemed by the anticipated delivery, my journey with Capwholesalers.com underscores the importance of customer-centric practices in the retail industry.
M Manager JCSW
719 days ago

Worst supplier buyer beware

Exceptional Service from CapWholesalers I recently had the pleasure of ordering from CapWholesalers and I must say, their service exceeded all my expectations. From the moment I placed my order, everything was handled with utmost professionalism and efficiency. I was pleasantly surprised by the speed of their delivery to my location in Florida. The items arrived well-packaged and in perfect condition, much earlier than I had anticipated. This level of promptness truly sets CapWholesalers apart from other suppliers I have dealt with in the past. What truly impressed me was the transparency and reliability that CapWholesalers displayed throughout the entire process. Unlike other suppliers who operate with uncertainty, CapWholesalers provided me with accurate information regarding the stock availability and the dispatch of my order. Their commitment to clear communication and honesty was truly refreshing. I cannot emphasize enough how refreshing it was to experience such a high level of customer service and diligence. CapWholesalers has definitely won me over as a loyal customer, and I highly recommend them to anyone in need of a trustworthy and efficient supplier. Thank you, CapWholesalers, for your exceptional service. I look forward to doing business with you again in the future.
M Manager JCSW
719 days ago

A Supplier Worth Avoiding

Having come across capwholesalers.com, I decided to place an order with high hopes. Unfortunately, my experience was far from satisfactory. After waiting for two weeks with no sign of dispatch, I reached out to inquire about my order's status. To my dismay, I was informed that they needed to cancel and resubmit it, extending the delivery time by another one and a half weeks - that’s if they even have the items in stock. The lack of transparency and the need for constant follow-up left me frustrated with their operational inefficiency. This supplier’s disregard for communication and organization was disappointing. It’s essential to find a reliable partner who is upfront about stock availability and order processing times. Save yourself the hassle and look for a supplier that prioritizes honesty and efficiency.
M Mirabelle Fortin
1413 days ago

A Genuine Review of Capwholesalers.com: Disappointing Product Quality and Customer Service

I recently had an extremely disappointing experience with Capwholesalers.com. I was excited to order $500 worth of 'performance material' hats with the anticipation of making three significant follow-up orders. However, upon receiving the hats and using them lightly, I noticed significant discoloration. To confirm my suspicions, I conducted a simple water test, only to find that the hats discolored even further after drying. This was utterly unexpected and frustrating. When I reached out to Joelle from customer service to address this issue, I was met with a shocking lack of empathy and assistance. Instead of attempting to resolve the problem, I was simply told to look for another supplier. I couldn't believe the dismissive attitude and unwillingness to acknowledge the problem. It's incredibly disheartening to encounter such deceptive product descriptions and even more so to experience such unsatisfactory customer service. As a customer who was prepared to place significant repeat orders, I expected much more from Capwholesalers.com. This experience has left me deeply disappointed and seeking a more reliable and respectful supplier.
M Mirabelle Fortin
1413 days ago

A $500 Lesson Learned: My Experience with Capwholesalers

Allow me to share my honest feedback on my recent purchase from capwholesalers.com. I was excited to order $500 worth of 'performance material' hats, envisioning successful follow-up orders in the future. However, my enthusiasm quickly turned to disappointment when the hats arrived and exhibited discoloration after just one light use. Seeking clarity, I conducted a simple water test on the hat, only to discover that it remained discolored even after drying overnight. I reached out to customer service representative Joelle for assistance, hoping for a resolution to this unexpected issue. To my dismay, the response I received was far from satisfactory - I was simply advised to seek out another hat supplier. The experience left me not only disheartened by the misleading product description but also deeply disappointed in the lack of understanding and empathy from the customer service team. It seems that expecting a hat not to discolor from pure water was an unreasonable request. In conclusion, my encounter with Capwholesalers was not only a letdown in terms of product quality but also in terms of customer service. This experience has taught me a valuable lesson when it comes to sourcing products online, emphasizing the importance of transparency and reliable customer support.

Introduction

Located at capwholesalers.com, Cap Wholesalers is an online store that specializes in offering a wide range of hats, caps, and accessories. With a reputation for delivering quality products at wholesale prices, Cap Wholesalers has gained popularity among individuals, teams, and businesses looking for stylish headwear options.

Pros and Cons

  • Pros:
  • Extensive collection of hats and caps
  • Competitive wholesale pricing
  • Simple and user-friendly website
  • Responsive and helpful customer service
  • Free shipping on orders above a certain value
  • Convenient returns and exchanges process
  • Cons:
  • Limited product selection outside of hats and caps
  • No loyalty program or rewards system
  • No physical store locations

User Experience

Cap Wholesalers website offers a seamless user experience, ensuring browsing, searching, and purchasing is effortless. The website's layout is clean and well-organized, allowing users to easily navigate through the extensive range of products. The search functionality is efficient and enables users to find specific hats or caps quickly. Furthermore, the site is optimized for mobile devices, ensuring a smooth experience for users on smartphones or tablets.

Pricing and Value for Money

One of Cap Wholesalers' standout features is its competitive pricing. As the name suggests, they offer wholesale prices, making it a cost-effective option for individuals and businesses alike. With discounts available for bulk orders, customers can enjoy even greater value for their money. The quality of the products, coupled with the affordable pricing, makes Cap Wholesalers a go-to choice for those seeking budget-friendly headwear.

Customer Service

Cap Wholesalers' excellent customer service sets them apart from their competitors. Their dedicated support team promptly responds to queries, providing assistance and guidance throughout the purchasing process. Whether it's sizing help or product recommendations, customers can rely on the expertise and friendliness of the customer service representatives.

Product Quality and Selection

Cap Wholesalers ensures high-quality products by collaborating with reputable suppliers. From casual caps to sports-specific headwear, they offer a diverse range of styles, colors, and materials to cater to various preferences. However, it is important to note that their product selection is primarily focused on hats and caps, with limited options for other accessories such as clothing or bags.

Website Usability

Cap Wholesalers' website is designed to be user-friendly and intuitive. The straightforward navigation allows visitors to easily find the products they are looking for. Product descriptions are detailed and accompanied by clear images, providing customers with a comprehensive understanding of each item. Additionally, the website features secure payment gateways, ensuring the safety of customers' personal and financial information.

Returns and Exchanges

Cap Wholesalers has a hassle-free returns and exchanges policy, aimed at ensuring customer satisfaction. If a customer is unsatisfied with their purchase, they can easily initiate a return or exchange within a specified time period. This customer-centric approach demonstrates their commitment to providing a positive shopping experience.

Promotions and Discounts

Cap Wholesalers frequently offers promotions and discounts, allowing customers to save even more on their purchases. These offers may include percentage discounts, free shipping on qualifying orders, or bundle deals. By regularly updating their promotional offers, Cap Wholesalers incentivizes customers to keep coming back for great deals.

Reputation

Cap Wholesalers has built a strong reputation as a reliable and trustworthy online store. With years of experience in the industry, they have gained the trust of customers who appreciate their commitment to quality products and efficient service. Positive reviews and testimonials from satisfied customers support their solid reputation in the market.

Payment Options

Cap Wholesalers offers a variety of payment options to accommodate customers' preferences. These options include major credit cards, such as Visa and Mastercard, as well as popular online payment methods like PayPal. The availability of multiple payment options enhances convenience and flexibility for customers.

Loyalty Programs

Currently, Cap Wholesalers does not offer a loyalty program or rewards system. However, they continuously strive to provide exceptional value through their competitive pricing and promotional offers. While a loyalty program would be a welcome addition, the existing pricing structure ensures customers can still enjoy savings.

Customer Reviews

Customer reviews serve as a testament to Cap Wholesalers' commitment to customer satisfaction. Positive reviews highlight the excellent product quality, prompt delivery, and helpful customer service. Customers appreciate the affordability without compromising on the durability and style of the hats and caps available.

Community Involvement

Cap Wholesalers actively participates in community initiatives and supports various charitable causes. Through sponsorships and donations, they demonstrate their dedication to giving back and making a positive impact. Community involvement is a crucial aspect that further strengthens Cap Wholesalers' reputation as a socially responsible business.

Shipping and Costs

Cap Wholesalers offers reliable and timely shipping services across the United States. Orders above a certain value are eligible for free shipping, providing customers with an added incentive to shop in larger quantities. The shipping costs for smaller orders are competitively priced, ensuring affordability and convenience for customers. In conclusion, Cap Wholesalers is a reputable online store with a strong focus on delivering quality hats and caps at competitive wholesale prices. With excellent customer service, a wide product selection, a user-friendly website, and a reputation for reliability, Cap Wholesalers remains a top choice for those seeking fashionable headwear options.