Users Voice for Carbon38

98% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Carbon38
Carbon38 Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Feb 2019

Last updated by on 07 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
May 2022 5 5 5 5 5 5
Jun 2022 5 4.8 2.8 5 5 1.4
Jul 2022 1 4.6 1 1 4.1 1.2
Aug 2022 5 4.3 2.2 5 3.7 1.1
Mar 2023 1.5 4.5 1.5 5 4.1 1.4
Line Chart for Rating of peer stores

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Detailed Carbon38 Review by

Introduction

Carbon38 is an online retailer that provides a range of high-quality activewear products for both men and women. The website offers a diverse range of workout clothes, from yoga pants to running shorts to sports bras, from some of the world's top fitness brands.

Pros and Cons

Pros:
  • Large selection of top-quality activewear
  • Easy-to-navigate website
  • Free shipping on orders over $200
  • Excellent customer service
Cons:
  • High prices compared to other activewear retailers
  • Limited selection of sizes and colors for some products

User Experience

Carbon38 offers a simple, user-friendly website design that facilitates easy navigation throughout the site. Visitors can quickly search for and find the type of activewear they need by category, such as pants, bras, or accessories, and then filter by color, size and price. The website responds quickly and efficiently, helping users find the perfect combination of products for their workout routines.

Pricing and Value for Money

Carbon38 offers products at relatively higher prices compared to other online activewear retailers. However, the increased cost is often reflective of their emphasis on quality, durability, and style. Carbon38 runs promotions, offers discounts on select items, and provides coupons to offer value to its customers.

Alternatives

Alternative online retailers for activewear products include Lululemon, Athleta, Nike, and Outdoor Voices. These companies offer a range of similar products at a range of prices.

Customer Service

Carbon38 provides excellent customer service, with a dedicated support team that is available to answer any questions and provide assistance throughout the shopping process.

Product Quality and Selection

Carbon38 offers a diverse range of top-quality activewear products that are designed to meet the needs of a wide range of customers. The website features many top brands, such as Alo Yoga, Beyond Yoga, and Nike, which are known for their durability, comfort, and style.

Website Usability

Carbon38's website is easy to use, with quick page loads times, and intuitive menus and search filters. The website is also mobile-responsive, which provides an easy shopping interface for those on the go.

Returns and Exchanges

Carbon38 offers free returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached.

Promotions and Discounts

Carbon38 offers promotions and discounts on select items, and provides coupons to current and new users who sign up for their email list.

Reputation

Carbon38 has built a solid reputation for itself as a trusted provider of quality activewear products. They have consistently maintained a positive reputation and have a good rating from customers across multiple online review websites.

Payment Options

Customers can pay for their products using a wide range of secure payment options, including credit cards and PayPal.

Loyalty Programs

Carbon38 offers a loyalty program that rewards customers with points for purchases and other activities. These points can then be redeemed for discounts on future orders.

Customer Reviews

Carbon38 has positive customer reviews across various review websites. Customers often praise the website for its high-quality activewear products, as well as its excellent customer service and easy-to-use website.

Community Involvement

Carbon38 is committed to giving back to the community and supports charitable organizations focused on fitness and wellness initiatives.

Shipping and Costs

Carbon38 offers free shipping on orders over $200. Shipping costs for orders under that threshold may have additional costs based on the shipping location and order size. Carbon38 uses postal carriers such as FedEx and USPS.

Carbon38 Recent User Reviews

User Rating

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Reviewer Name: Erin Ferrone

Review Submission Date: 2021-11-10

Review Title: How do i get in touch with carbon 38…
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Review Description: How do i get in touch with carbon 38 customer service? I received an order that was wrong, but not before telling them it was wrong. Nobody ever answered my email! I started a return but never received email with return label! Lastly, can’t get in touch with customer service via phone number provided.

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Reviewer Name: Erin Ferrone

Review Submission Date: 2021-11-10

Review Title: How do i get in touch with carbon 38…
Customer Support   

Pricing                     

Returns/Refunds     

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Review Description: How do i get in touch with carbon 38 customer service? I received an order that was wrong, but not before telling them it was wrong. Nobody ever answered my email! I started a return but never received email with return label! Lastly, can’t get in touch with customer service via phone number provided.

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Reviewer Name: lisa elias

Review Submission Date: 2021-09-24

Review Title: If I could post zero stars I would
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Review Description: Same issues as the many other reviewers. Lost package. Absolutely no help from customer service. Thankfully I can dispute the charge with my credit card company, but I shouldn’t have to. I have shopped here quite a bit with no issue (except one about 3 years ago, which was resolved). When a good customer needs help, they should help. They should help every customer. So disappointing. Raymund should be fired.

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Reviewer Name: lisa elias

Review Submission Date: 2021-09-24

Review Title: If I could post zero stars I would
Customer Support   

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Review Description: Same issues as the many other reviewers. Lost package. Absolutely no help from customer service. Thankfully I can dispute the charge with my credit card company, but I shouldn’t have to. I have shopped here quite a bit with no issue (except one about 3 years ago, which was resolved). When a good customer needs help, they should help. They should help every customer. So disappointing. Raymund should be fired.

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Reviewer Name: lakisha rhoden

Review Submission Date: 2021-08-19

Review Title: lost order poor customer service
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Review Description: I placed an order on 7/27/21 and I have still not received it. I have argued with customer service. They are horrible. They have lost a customer. Stick to lululemon. Anna kept giving me the run around after asking to speak to supervisor. She offered 20% off on a future purchase. I told her I needed to be compensated on the order that had not arrived. They finally refunded my order.

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Reviewer Name: lakisha rhoden

Review Submission Date: 2021-08-19

Review Title: lost order poor customer service
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Review Description: I placed an order on 72721 and I have still not received it. I have argued with customer service. They are horrible. They have lost a customer. Stick to lululemon. Anna kept giving me the run around after asking to speak to supervisor. She offered 20% off on a future purchase. I told her I needed to be compensated on the order that had not arrived. They finally refunded my order.

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Reviewer Name: KP

Review Submission Date: 2021-06-25

Review Title: I wish zero stars was an option here
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Review Description: I wish zero stars was an option here. Customer service must be trained to lie to customers who are having issues, in hopes they won’t notice. Absolutely awful company who charges 100 times what their products are worth, and does not value their customers in the slightest. Still waiting for an issue to be resolved that had a very simple solution. I would discourage everyone from shopping here in the future.

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Reviewer Name: KP

Review Submission Date: 2021-06-25

Review Title: I wish zero stars was an option here
Customer Support   

Pricing                     

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Quality                     


Review Description: I wish zero stars was an option here. Customer service must be trained to lie to customers who are having issues, in hopes they won’t notice. Absolutely awful company who charges 100 times what their products are worth, and does not value their customers in the slightest. Still waiting for an issue to be resolved that had a very simple solution. I would discourage everyone from shopping here in the future.

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Reviewer Name: Sylwia Drabek

Review Submission Date: 2021-06-10

Review Title: Terrible company and customer service
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Review Description: I placed an order on May 16 for an ONA set a week later I received an order with short and top different sizes. I’ve contacted company as soon as possible, provided with all the info including photos they needed. A month later no replacement and no money. Horrible experience will never order again.

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Reviewer Name: Sylwia Drabek

Review Submission Date: 2021-06-10

Review Title: Terrible company and customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed an order on May 16 for an ONA set a week later I received an order with short and top different sizes. I’ve contacted company as soon as possible, provided with all the info including photos they needed. A month later no replacement and no money. Horrible experience will never order again.

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