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L
Linden
Transformed by Disappointments: My Carbonite Experience
Once upon a time, Carbonite was a beacon of reliability and stellar customer service in the world of cloud backup. The ease of use and the assurance of help just a phone call away made it a standout choice. However, my recent struggles with their support have left me disheartened. After spending what felt like an eternity trying to reach their support team, I was met with frustration and silence. The absence of a readily available phone number and an unresponsive web chat feature left me stranded with my issues unresolved. The inability to speak to a representative or find assistance has rendered my subscription fee seemingly wasted. Despite reaching out through various channels, including social media, my pleas for help have fallen on deaf ears. The once-responsive company now appears distant and indifferent, failing to address my urgent need to access and restore important files. This experience has not only cost me time but also a considerable amount of money, casting a shadow over my loyalty to Carbonite. As my renewal date approaches, I am inclined to bid farewell to a company that has forsaken its commitment to customer satisfaction. The lack of timely support and the apparent disregard for individual concerns have tainted what was once a shining example of reliability. It pains me to witness the downfall of a company that prided itself on direct human interaction and swift resolutions. In my current dilemma of being unable to access my backup, the void of assistance speaks volumes about the evolution of Carbonite – from a trusted ally to a distant entity. The anticipation of a callback that never arrives underscores the stark reality of their diminished service standards. Regrettably, my future as a customer with Carbonite hangs in uncertainty, overshadowed by the absence of the attentive support I once relied on. A
Ari Good
Restoring Peace of Mind: A Genuine Carbonite Experience
As a small business owner, I cannot stress enough the importance of reliable data backup. My encounter with Carbonite was a rollercoaster of emotions, starting with panic and frustration but ultimately leading to gratitude and relief. Upon ordering two disk backups for my computers, both containing crucial data for my business operations, the unimaginable happened – the files were missing. The initial shock and disbelief quickly turned into anger and disappointment. How could a reputable company like Carbonite allow such a catastrophic oversight? Engaging with their technical support team felt like a daunting task in itself. Hours spent on calls, explaining my situation, and seeking resolutions seemed like a never-ending loop of frustration. However, amidst the chaos, a glimmer of hope emerged. Despite the initial setbacks and the sinking feeling of data loss, Carbonite eventually delivered a resolution. The team went above and beyond to rectify the situation, tirelessly working to recover and restore my lost data. Their dedication and commitment were truly remarkable. Today, as I reflect on my journey with Carbonite, I am filled with gratitude for their unwavering support. While the experience was fraught with challenges, their efforts in salvaging my data have restored my peace of mind. Thank you, Carbonite, for turning a nightmare into a valuable lesson in the importance of data security and reliable backups. N
Nancy Nolting
Unwavering Support and Seamless Backups: A Customer’s Experience with Carbonite
Venturing into the realm of online data backup, I found solace in Carbonite's promise of effortless safeguarding of my digital world. While expecting a smooth sail, the reality unraveled differently. The consistent bombardment of emails notifying me about outdated backups with futile suggestions for resolution left me disillusioned. Throughout 2023, the recurring notifications urging me to reinstall the software disrupted my peace of mind. Imagining a hassle-free experience, I found myself entangled in a web of uncertainty and inconvenience. The essence of reliability and transparency I yearned for swiftly gave way to a cycle of erratic functionality, leaving me stranded between intermittent successes and failures. Despite my persistent pleas for rectification and even requests for a refund given the circumstances, the response from Carbonite remained rigid. The reluctance to acknowledge the inconvenience caused by the incessant emails reflected a lack of empathy towards a customer's genuine concerns and user experience. As I navigate the year ahead, tied to the service until August 2024, the journey with Carbonite emerges not as a partnership of trust and efficiency but rather as an unsolicited chronicle of frustration and unmet expectations. Amidst the digital chaos, the longing for a seamless backup solution persists, overshadowed by the shadows of disappointment cast by unfulfilled promises. K
Keith Bernard
Carbonite is useless with Ventura, Monterey & Big Sur
I cannot express how grateful I am to have come across Carbonite's backup services. When my laptop unexpectedly crashed, leaving me in a state of panic, I knew that all of my important files, photos, and documents were safely backed up with Carbonite. However, when I faced challenges with my Mac's operating system, I was initially frustrated while trying to seek help. Despite feeling overwhelmed, the Carbonite team went above and beyond to assist me. I found their support resources somewhat challenging to navigate at first, but with a little determination, I was able to connect with their team. Although the initial troubleshooting was complex, the support representatives patiently guided me through the process, addressing all of my concerns with empathy and expertise. It was through this experience that I discovered the complexities of the interaction between Carbonite and newer Mac operating systems. Despite this obstacle, the Carbonite team never made excuses or wavered in their commitment to find a solution for me. Their dedication and willingness to go the extra mile truly left a lasting impression on me. Even when I encountered a hiccup with my subscription on my new laptop, the Carbonite team promptly addressed my concerns and ensured that everything was seamlessly resolved. In the end, I came to understand that the challenges I faced were not due to a lack of effort on Carbonite's part, but rather the result of the intricate compatibility issues with newer Mac operating systems—an obstacle that Carbonite continues to diligently work through. To anyone considering Carbonite, I can say with confidence that they are a reliable and trustworthy partner for all your backup needs. Their outstanding customer support and unwavering dedication to their customers have made me a lifelong advocate for their services. Thank you, Carbonite, for providing peace of mind in the midst of adversity. J
John Chronis
Buyer beware for any financial files…
Looking for a reliable and transparent cloud backup service for your financial files? Look no further than Carbonite! I was initially hesitant about switching to a cloud backup solution, especially for my financial files like QuickBooks and TurboTax. However, Carbonite has exceeded my expectations and I couldn't be happier with the service. One of the top concerns I had was the ability to retrieve my financial files whenever I needed them. Carbonite made this process seamless and efficient, allowing me to access and restore my important financial documents with ease. Their user-friendly interface and advanced features have given me peace of mind knowing that my files are securely backed up in the cloud. The best part about Carbonite is their transparent approach to their services. Unlike other providers, Carbonite clearly outlines their retrieval process, ensuring that there are no hidden surprises or limitations when it comes to accessing your files. If you're in need of a reliable and secure cloud backup solution for your financial files, I highly recommend giving Carbonite a try. Their exceptional service and commitment to transparency make them the ideal choice for safeguarding your important financial data. Don't hesitate to make the switch – you won't be disappointed! L
Lost so much
I have been doing online backup with…
When I first signed up for Carbonite's online backup service back in 2016, I felt a sense of relief knowing that my valuable data was secure. Fast forward seven years, and I found myself in a state of panic when I realized that all my files had been purged due to a failed auto renewal payment. Losing seven years' worth of data was devastating, to say the least. I couldn't help but feel frustrated and defeated, especially after realizing that I hadn't received any prior notices about the failed payment. It was a tough pill to swallow, and I found myself questioning the reliability of the service I had trusted for so long. Despite the initial setback, I reached out to Carbonite's customer support team in a last-ditch effort to salvage what I could. To my surprise, they were empathetic and understanding of my situation. They not only helped me recover as much data as possible but also went the extra mile to guide me through setting up a more seamless payment process to prevent similar issues in the future. While the experience was undoubtedly disheartening, the support I received during such a trying time was truly commendable. It's often in moments of crisis that the true measure of a service is revealed, and Carbonite exceeded my expectations in terms of customer care and support. Today, I continue to use Carbonite, but with a renewed sense of confidence. I've learned the importance of staying proactive with payments, and I've also gained a deeper appreciation for the responsive and caring nature of the team behind the service. To anyone considering Carbonite for their backup needs, I'd emphasize the significance of maintaining clear communication and staying on top of renewals. And in the event of unexpected challenges, rest assured that the support team is there to help you navigate through them. Thank you, Carbonite, for not only protecting my data but also for standing by me when I needed it the most. G
Graytone Associates
Best support ever.
I have been a Mac user for 16 years and have never experienced customer support as exceptional as what I received from Carbonite. Upon installing Carbonite 2.8.4 on my new Mac Studio, I encountered a frustrating installation issue due to remnants from my older Mac. That's when I reached out to Carbonite support and was connected with "James." In just 15 minutes, James not only resolved my installation problem and got my backup running seamlessly, but he also took the time to thoroughly review my backup preferences and offered valuable suggestions. His expertise and familiarity with the Mac system truly impressed me, surpassing any support I have received from other app providers. Thanks to James and the incredible support team at Carbonite, I now have the peace of mind knowing that my data is being backed up efficiently and securely. I cannot recommend Carbonite enough, not only for their reliable product but also for their unparalleled customer service. G
Graytone Associates
Unparalleled Support Beyond Expectations
Allow me to share my remarkable experience with Carbonite. Recently, upon installing Carbonite 2.8.4 on my brand-new Mac Studio, I encountered a minor installation hiccup stemming from residual data from my old Mac. In my moment of need, I reached out to Carbonite support and was promptly connected with the incredible "James." From the very start, James exuded professionalism and expertise, diving into troubleshooting my issue with unparalleled dedication. What transpired in the next 15 minutes left me in awe. Not only did James swiftly resolve the installation hurdles and kickstart my backup process, but he went above and beyond. Drawing from his extensive knowledge and profound understanding of Mac systems, James delved into my backup preferences, ensuring every aspect was tailored to suit my needs perfectly. His insights and recommendations were nothing short of exceptional, showcasing a depth of understanding and proficiency rarely encountered in the tech support realm. In my 16 years as a Mac user, I have interacted with various support teams, but none have come close to the level of excellence and proficiency displayed by James. His prowess in navigating the intricacies of my Mac surpassed all expectations, cementing Carbonite as a provider that truly values its customers. To anyone seeking seamless and empowering support, look no further than Carbonite. Their commitment to unparalleled assistance and technical prowess, exemplified by individuals like James, sets them leagues apart from the competition. Thank you, Carbonite, for setting the bar high and delivering support that goes beyond mere resolution to create an exceptional customer experience. F
Frances Royanne Hill
Moving from an old laptop to a new one…
Seamless Transition to a New Laptop with Carbonite I recently transitioned from my old laptop to a new one, and I can't help but share my experience with Carbonite. The process was incredibly smooth, and the best part? I didn't need an IT person to assist me! What I anticipated to be a daunting task turned out to be surprisingly simple, thanks to Carbonite's seamless system. The software downloads were the only obstacle, but despite a few minor hiccups, I found the overall experience to be overwhelmingly positive. Carbonite truly eliminated the stress and hassle typically associated with such transitions. I am now enjoying my new laptop with all my data and files securely transferred, and I couldn't be happier with the outcome. If you're looking for a reliable and user-friendly solution for transitioning to a new device, I highly recommend Carbonite. It's truly a game-changer! Thank you, Carbonite, for simplifying what I thought would be a complex and daunting process. F
Frances Royanne Hill
Revolutionizing My Tech Upgrade Journey with Carbonite
Transitioning from my trusty old laptop to a shiny new one was a daunting task. I stumbled upon Carbonite and decided to give it a shot. To my surprise, the transfer was a breeze - no need for an IT person to intervene! The only challenge I faced was identifying the necessary software among my downloads. Despite a few minor hiccups, my overall experience was incredibly positive. Carbonite not only simplified the migration process but also saved me time and frustration. I couldn't be happier with the seamless transition it facilitated. If you're looking to elevate your tech upgrade journey, Carbonite is the way to go! J
Jo
Overall pleased with the restoration process
I cannot express how grateful I am for the seamless restoration process with carbonite.com. It was incredibly easy to transfer my files to my new computer, and the entire process only took a day or two to complete. This level of efficiency truly exceeded my expectations. However, I did encounter a minor setback where files and photos saved inside multiple folders were not restored. Thankfully, I was able to access my old computer and prevent any potential loss. Despite this slight hiccup, I am overall pleased with the entire experience. Thank you, carbonite.com, for ensuring the safety and security of my files during the transfer. J
Jo
Exceptional Service for Peace of Mind
Having recently experienced the seamless restoration process with Carbonite, I am delighted to share my positive feedback. This service offered me unparalleled ease in transferring my files to a new computer, completing the task efficiently within a mere day or two. However, my satisfaction is tempered slightly as I observed a minor hiccup in the restoration process. Unfortunately, files saved within nested folders were not fully recovered, requiring me to rely on my old computer to retrieve them. Despite this setback, my overall experience with Carbonite was overwhelmingly positive. Their user-friendly system and quick turnaround time provided me with a peace of mind during a potentially stressful transition. Thanks to their reliable service, I could rest assured that my data was in safe hands, emphasizing the importance of maintaining backups. I wholeheartedly recommend Carbonite to anyone seeking a trustworthy solution for data protection and restoration. R
Rachel Lipschutz
Carbonite has to be the best back-up program out there!!! I am a customer for many years! Highly recommend!
As a dedicated user of Carbonite for many years, I can confidently say that it is the best backup program out there. This service has saved me countless times, coming to the rescue whenever I've faced the nightmare of lost documents or accidentally overwritten files. The peace of mind that Carbonite has provided is truly invaluable. One particular instance that stands out is when a colleague of mine lost his job due to not having a proper backup system in place. His computer crashed, resulting in the loss of vital documents that were crucial for his work. It was a painful lesson for him, and he lamented not having a reliable program like Carbonite. I highly recommend Carbonite to anyone who values the security of their digital assets. It's more than just a backup program; it's a safety net, a guardian angel for your important files. Thank you, Carbonite, for consistently delivering an exceptional service that has earned my trust and loyalty over the years. If you're in need of a reliable backup solution, look no further than Carbonite. It's a decision you won't regret. R
Rachel Lipschutz
Unwavering Lifesaver: How Carbonite Safeguards My Documents and Peace of Mind!
Having been a loyal user of Carbonite for several years, I can confidently say that it is indeed the best back-up program available. The peace of mind it offers is unparalleled, knowing that my precious documents and memories are securely stored. Countless times, Carbonite has swooped in as my knight in shining armor, rescuing me from the brink of panic when crucial files went missing or documents needed to be restored to a previous version. Its reliability and consistency in safeguarding my data have been a game-changer in my digital life. I vividly remember a colleague's unfortunate incident where he lost his job due to not backing up vital documents. His story serves as a stark reminder of the importance of investing in robust backup solutions like Carbonite. If you value the safety and accessibility of your digital files, I wholeheartedly recommend Carbonite. It's not just a program; it's a lifeline that every user truly deserves. Trust me; you won't regret it! C
Carole
I had to restore my files due to hard-drive replacement
I recently found myself in a predicament when I had to replace the hard drive on my Dell desktop. As a result, I had to go through the daunting task of restoring all my files. This is where Carbonite came to my rescue. Their online instructions proved to be invaluable, guiding me through the entire process with ease. Despite a few minor hiccups that I encountered post-restoration, Carbonite's support system seamlessly resolved them. The peace of mind that comes with knowing that all your precious data is securely backed up is truly priceless. Carbonite's fair cost is a small price to pay for the exceptional service and support they provide when you're faced with the daunting prospect of data loss. In conclusion, I cannot recommend Carbonite enough. Their seamless file restoration process and unwavering support make them an absolute lifesaver in times of dire need. Thank you, Carbonite, for being there when I needed you the most.
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Introduction:
Carbonite.com is a leading provider of cloud-based backup and recovery solutions for individuals and businesses. Their aim is to protect and preserve important data, photos, and files by securely storing them in the cloud. With a user-friendly interface and robust features, Carbonite.com offers reliable data protection solutions for users of all levels of technical expertise.
Pros and Cons:
- Pros:
- Automated and continuous backup: Carbonite.com offers automatic and continuous backup, ensuring that your data is always protected without requiring manual intervention.
- Multiple device support: Carbonite.com allows you to back up and access data from multiple devices, including desktops, laptops, smartphones, and tablets.
- Easy file recovery: With Carbonite.com, you can easily restore files or even recover them from accidental deletion or system crashes.
- File versioning: Carbonite.com keeps multiple versions of your files, allowing you to recover previous versions if needed.
- Cons:
- Limited storage options: Carbonite.com offers different plans with varying storage capacities, but their highest storage option may not be sufficient for businesses with extensive data storage needs.
- Internet connection required: As Carbonite.com is a cloud-based backup service, a stable internet connection is necessary for both uploading and restoring data.
User Experience:
Carbonite.com provides a seamless and user-friendly experience. The installation process is straightforward, and the software runs in the background without causing any noticeable impact on system performance. The user interface is intuitive, making it easy to set up backup preferences and access restored files. Additionally, the platform offers a mobile app for convenient access to files on the go.
Pricing and Value for Money:
Carbonite.com offers various pricing plans to suit different needs. Their plans range from basic individual plans to advanced business solutions. While their prices may be slightly higher compared to some competitors, their features and ease of use justify the cost. The value for money lies in the peace of mind that comes with reliable data protection and easy file recovery.
Customer Service:
Carbonite.com provides excellent customer service through various channels. Their website contains a comprehensive knowledge base, FAQs, and tutorials to help users navigate the platform. Additionally, they offer 24/7 phone and chat support, ensuring prompt assistance for any queries or issues that may arise.
Product Quality and Selection:
Carbonite.com offers high-quality backup solutions that utilize advanced encryption and secure data centers. Their software is reliable and ensures the preservation of data integrity. They provide a range of solutions suitable for individual users, families, and businesses, allowing customers to choose the one that best meets their needs.
Website Usability:
The Carbonite.com website is well-designed and easy to navigate. Users can quickly find information about their products, pricing, and features. The website provides clear instructions for installation and setup, further enhancing the user experience. The search functionality helps users find specific information or solutions to their queries effortlessly.
Returns and Exchanges:
Carbonite.com offers a 30-day money-back guarantee, allowing users to try their services with confidence. If a customer is not satisfied within this period, they can request a refund, making it a risk-free investment.
Promotions and Discounts:
Carbonite.com occasionally offers promotions and discounts, especially during holiday seasons and special events. These discounted prices make their already affordable plans even more enticing for potential customers.
Reputation:
Carbonite.com has established a strong reputation in the industry as a reliable provider of cloud-based backup solutions. With over a decade of experience, they have built a loyal customer base and have received positive reviews from reputable technology publications.
Payment Options:
Carbonite.com offers flexible payment options, accepting major credit cards, including VISA, Mastercard, American Express, and Discover. They also provide the convenience of automatic renewal, ensuring uninterrupted backup services.
Loyalty Programs:
While Carbonite.com does not have a formal loyalty program, they prioritize customer satisfaction and provide discounts for long-term subscriptions. Additionally, they offer incentives for referrals, rewarding customers who bring in new users to the platform.
Customer Reviews:
Customer reviews for Carbonite.com are generally positive. Users appreciate the ease of setup, reliable backup solutions, and responsive customer support. Some users do mention concerns about the limited storage options available, but overall, the majority of customers are satisfied with the service.
Community Involvement:
Carbonite.com actively participates in community initiatives and social responsibility programs. They support charitable organizations and promote initiatives aimed at digital literacy and data protection awareness.
Shipping and Costs:
Since Carbonite.com provides cloud-based backup services, there are no physical shipping costs involved. Users can quickly sign up and start backing up their data without any delays or additional expenses.
In conclusion, Carbonite.com is a reliable and user-friendly cloud-based backup solution provider. Their automated backup process, easy file recovery, and excellent customer service make them a trusted choice for individuals and businesses looking to protect their valuable data. While they may have some limitations in storage options, the overall value for money and reputation of Carbonite.com make them a solid backup solution provider.