Rate Cardfactory
X
Rate Cardfactory
Pie-Chart Analysis
5% users rated Poor
0% users rated Average
5% users rated Very Good
56% users rated Excellent
C
Ceinwen Trott
Pile of 💩
My review for cardfactory.co.uk Ordered personalised cards and one had a photo on. I can see why they’re cheaper than other companies, they’re the biggest load of rubbish I’ve paid for! I contacted them and complained but, no reply so you know where you can shove your cheap cards, I’ll go back to funky pidgeon. If you want a decent photo card don’t waste your money on this company! J
John
I recently purchased birthday balloons…
My review for cardfactory.co.uk I recently purchased birthday balloons and card from the store in rainham Kent on Friday 09-02-2024. I was served by a very nice, polite and professional lady who was doing her very best to serve customers whilst lone working for the first hour of opening. I would like to thank her for her very courteous and professional service, I waited whilst she inflated my 60th birthday balloons ( whilst also serving other customers at the same time) unfortunately I did not get the staff member’s name, but what a delight to be served by this Card factory staff member. I would highly recommend Card Factory in Rainham. Well Done, fantastic customer service K
Kasna Kanani
Visited the store at Beaumont Leys in…
My review for cardfactory.co.uk Visited the store at Beaumont Leys in Leicester and Michelle who served was Brillant. She was very polite, Friendly and understanding. She served with a smile on her face. M
Mohammed Rizwan
Don’t Order Online
My review for cardfactory.co.uk Had to give one star as I can't sellect zero. They advertise something on their website and send the total opposite. Don't order on their website all at. Sent a message to customer services complaining and I was ignored W
Wendy Farrar
Exceeding Expectations at Bulwell Card Factory: A Heartfelt Encounter
Visiting the Bulwell Card Factory was truly a delightful experience, and I couldn't be more thrilled to share my positive encounter with their team, particularly Janine. Her warm and friendly attitude made my visit incredibly pleasant, and I felt valued as a customer. The entire staff exuded genuine kindness and professionalism, which made my shopping experience an absolute joy. I am sincerely grateful for such exceptional service, and I look forward to returning to the Bulwell Card Factory for all my future card and gifting needs. Thank you, Mrs. Wendy Farrar, for providing such a heartwarming environment at your store. M
Mr M harris
Don’t bother ordering online they…
My review for cardfactory.co.uk Don't bother ordering online they either don't know how post works or just don't bother sending item. My order never came tried ringing Customer services same issue as other's on here seems they don't like answering phones either just get disconnected. i have tried emailing them and guess what don't think they know how email works.... So to put it simple DON'T USE THIS COMPANY all 1 star reviews here read them and take heed. PS cheers for letting me Down Card Factory!!! S
Sadie Dann
⛔️ ZERO STARS IS MORE APPROPRIATE‼️
My review for cardfactory.co.uk ⛔️ ZERO STARS IS MORE APPROPRIATE‼️ Should be sitting here writing out the birthday cards I ordered online FOUR days ago. I Ordered £25 worth of balloons & cards plus NEXT DAY delivery and NOTHING. After reading through all the reviews there’s a common theme regarding their customers service phone number; you are bounced around waiting in line from the 11th customer in queue to 8th 6th ect.. 1st then DISCONNECTING and the process starts all over again!! Will be emailing Consumer Rights Act! First & Last time I’ll ever order anything from Card Fuckory. Date of Experience Daughters birthday J
Julie
Staff at Haverhill Card Factory make it…
My review for cardfactory.co.uk Staff at Haverhill Card Factory make it a pleasure to shop in the store. So helpful, always happy and nothing is too much trouble, quite rare in this day and age!! A pleasure to shop here! P
Patricia
A Warning to All Consumers: Guard Your Information
My heart sank as I reminisced about my experience with cardfactory.co.uk. What started as a simple online purchase soon turned into a nightmare of unsolicited emails flooding my inbox—23 to be exact. When I mustered the courage to confront the issue, their response sent shivers down my spine. They insinuated that my personal details had been used for unauthorized purchases, a claim that I knew to be false, as no such transactions had taken place. It became clear that this was their way of seeking revenge for my cancellation of an order the previous year. The express delivery I had paid for never arrived, leaving me disillusioned and distrustful of their services. My attempt to safeguard my privacy by requesting the removal of my details was met with blatant disregard. Consumers, take heed. The safety of your information cannot be taken for granted. The walls we build around our personal data must be fortified, especially in the face of deceitful practices. Let my ordeal serve as a cautionary tale, urging you to tread carefully when sharing your details online. Remember, your information is your most valuable asset—protect it diligently. Y
Yvonne Towe
Was served by very professional &…Professional & helpful worker in Stourport On Severn. Charming & very helpful individual. Thank you very much :)rt On Severn
My review for cardfactory.co.uk Was served by very professional & competent assistant at 10.32hrs in Stourport On Severn. J
Jill Ward
The lady who served me was lovely
My review for cardfactory.co.uk The lady who served me was lovely, very friendly and professional. There was a small queue but people were served very quickly. I am always pleased with the prices and quality of your goods. G
Gemma
Customer services not answering phone
My review for cardfactory.co.uk I have received two other customer’s orders in mine. I am trying to contact customer services to let them know and ask what I should do with them. I waited on hold for 20 minutes, got to queue position one and the phone was put down on me - more than once. J
Julie Vinue
Went to card factory in Belle vale…
My review for cardfactory.co.uk Went to card factory in Belle vale Liverpool and the staff and manageress were great and so helpful. Helped me to find everything I needed. S
Suzannne Savage
Great help I was ill and the manger of…
My review for cardfactory.co.uk Great help I was ill and the manger of Woodbridge Suffolk shop helped me by delivering my sons birthday ballon thank you so much Toni darling H
Harriet kelly
Went into the Luton store today to get…
My review for cardfactory.co.uk Went into the Luton store today to get my boy’s birthday cards ect & was struggling to find what I wanted and a lovely assistant Arlene helped me pick out the perfect cards & little bits they have in store witch I didn’t eve no they sold.. so thank you Arlene
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Card Factory is a leading UK retailer of greeting cards, wrapping paper, party supplies, and gifts. The company operates over 1,000 stores across the country and also offers online shopping through their official website, cardfactory.co.uk.Pros and Cons
Pros:- Wide selection of greeting cards, wrapping paper, and party supplies
- Reasonable pricing and exclusive deals online
- Easy to navigate website with fast checkout
- Free delivery on orders over ?20
- Option for next-day delivery and international shipping
- Limited gift selection
- Product quality varies
- No loyalty program available