Users Voice for Cardfactory

17% users rated Terrible
1% users rated Poor
2% users rated Average
8% users rated Very Good
72% users rated Excellent
Pie Chart Review Representation for Cardfactory
Cardfactory Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Dec 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.4 3.7 4.8 2.7 1.8 3.9
Oct 2022 4.2 2.5 4.2 5 2.8 4.7
Nov 2022 4.2 3 3.9 1 2 3.8
Dec 2022 5 5 5 5 5 5
Mar 2023 4 5 3.1 4.9 5 4.2
Line Chart for Rating of peer stores

cardfactory.co.uk

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Detailed Cardfactory Review by

Introduction

Card Factory is a leading UK retailer of greeting cards, wrapping paper, party supplies, and gifts. The company operates over 1,000 stores across the country and also offers online shopping through their official website, cardfactory.co.uk.

Pros and Cons

Pros:
  • Wide selection of greeting cards, wrapping paper, and party supplies
  • Reasonable pricing and exclusive deals online
  • Easy to navigate website with fast checkout
  • Free delivery on orders over £20
  • Option for next-day delivery and international shipping
Cons:
  • Limited gift selection
  • Product quality varies
  • No loyalty program available

User Experience

Card Factory's online shopping experience is straightforward and easy to use. The website's design is clean and functions smoothly, allowing customers to quickly find what they are looking for. The checkout process is simple and fast, and users can easily create an account for faster checkout in the future.

Pricing and Value for Money

Card Factory's pricing is competitive, and customers can expect to find good value for their money. The website also offers exclusive deals not found in stores, making online shopping even more attractive.

Alternatives

Customers looking for alternatives to Card Factory may consider other online retailers such as Moonpig, Funky Pigeon, or Paperchase.

Customer Service

Card Factory's customer service is reliable, and the company's representatives are friendly and helpful. Customers can contact the company through their website or social media channels, and queries are usually responded to within 24 hours.

Product Quality and Selection

Card Factory offers a wide selection of greeting cards, wrapping paper, and party supplies at various price points. While the product quality varies, customers can generally expect to receive a decent product for their money.

Website Usability

Card Factory's website is clean, easy to navigate, and functions smoothly. The search bar works well, and the website offers various filters for narrowing down searches.

Returns and Exchanges

Card Factory offers a 30-day return policy for products purchased online, and customers can also return items to a physical store. The company's refund policy is fair, and customers can easily request a refund online.

Promotions and Discounts

Card Factory offers various promotions and discounts throughout the year, including seasonal sales and exclusive online deals. Customers can sign up for email updates to be the first to know about new discounts.

Reputation

Card Factory has a good reputation in the UK as a reliable and affordable retailer of greeting cards, wrapping paper, and party supplies. The company has received positive reviews from customers and is highly rated on various review websites.

Payment Options

Card Factory accepts all major credit and debit cards, as well as PayPal.

Loyalty Programs

Card Factory does not currently offer a loyalty program.

Customer Reviews

Customers have generally positive things to say about Card Factory, especially with regards to the company's pricing and selection. Some reviewers have noted that the quality of certain products can be hit or miss.

Community Involvement

Card Factory is involved in various community initiatives, such as fundraising for local charities and participating in events.

Shipping and Costs

Card Factory offers free delivery on orders over £20, and standard delivery costs £2.99 otherwise. Next-day delivery is available for £4.99, and international shipping is available at an additional cost.

Cardfactory Recent User Reviews

User Rating

5 stars

64

4 stars

14

👤

Reviewer Name: Nikki Smith

Review Submission Date: 2022-12-06

Review Title: PERECT
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Review Description: Fantastic quality, so many designs to pick from, something for everyone. And as for the price AMAZING well done card factory. Will never go anywhere else. So glad our friends told us about you.

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Reviewer Name: TERRY SAVAGE

Review Submission Date: 2022-12-06

Review Title: i have not received my order as the…
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Review Description: i have not received my order as the card factory said i would 24hour tracked delivery by royal mail, i dont blame the card factory i blame royal mail i fear my order will be lost

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Reviewer Name: Karen

Review Submission Date: 2022-12-05

Review Title: I always buy my cards from the Card…
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Review Description: I always buy my cards from the Card Factory,i ordered all of my Christmas cards online this year,including personalised cards which were lovely and really good value,I have noticed that cards which are 99p online are £1.29 in store,also i wish they would change their cards more often,i seem to buy or receive the same cards year on year.

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Reviewer Name: Kezz

Review Submission Date: 2022-12-05

Review Title: Great Quality cards at very reasonable prices.
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Review Description: All the items I ordered have arrived ( a bit late to the postal strike, nothing to do with Card Factory) and I am very happy with them. I like cards with meaningful words which you can't seem to find anywhere else. They are good quality cards and are made of strong card too. They are always at bargain prices.

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Reviewer Name: Steph

Review Submission Date: 2022-12-05

Review Title: Much cheaper for online orders than other brands
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Review Description: Much cheaper for online orders! I usually use 'bigger' brands for online cards when I can't pick up cards and send but since I found out Card Factory offers delivery I have switched to using them as they as much cheaper and offer personalised cards as well!

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Reviewer Name: Denise Fowle

Review Submission Date: 2022-12-05

Review Title: I ordered personalised Christmas cards…
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Review Description: I ordered personalised Christmas cards for my family. Really happy with them and will stop using Moonpig and Funky Pigeon. More people should know about The Card Factories personalised service. It takes longer to receive, but is so much cheaper.

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Reviewer Name: Susanne Lane

Review Submission Date: 2022-12-04

Review Title: Was served by Hayley who showed me what…
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Review Description: Was served by Hayley who showed me what I wanted and also told me what else would go with what I had brought (didn't even think about it but was what I needed) she was so kind and friendly will use this store every time from now on top marks Hayley thank you so much ?

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Reviewer Name: nancy carr

Review Submission Date: 2022-12-04

Review Title: Brilliant! Very cheap postage too!!
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Review Description: Brilliant!! Ordered 10 cards & thought the postage would be so expensive, but how wrong was I!! 0.95p postage, have ordered more, thank you. Will be shopping again ?

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Reviewer Name: Denise Robinson

Review Submission Date: 2022-12-04

Review Title: I love in England and whenever I put in…
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Review Description: I love in England and whenever I put in my address and post code it asks for a zip code, and I can't get passed this. Have placed orders for cards but won't let me get passed that part

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Reviewer Name: Mrs C Leonard

Review Submission Date: 2022-12-03

Review Title: The Card Factory website is very good
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Review Description: Buying cards from the Card Factory website was quick and easy. Using the Search facility, I was able to use filters to find the cards I wanted and add them to my basket. It was nice that there was also a discount available at the time of my purchase.