Cardfactory Reviews

Voted Average (4/5)

9314 Votes

108 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

34% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
56% users rated Excellent
Write a review
C Ceinwen Trott
13 days ago

Pile of 💩

My review for cardfactory.co.uk Ordered personalised cards and one had a photo on. I can see why they’re cheaper than other companies, they’re the biggest load of rubbish I’ve paid for! I contacted them and complained but, no reply so you know where you can shove your cheap cards, I’ll go back to funky pidgeon. If you want a decent photo card don’t waste your money on this company!
J John
13 days ago

I recently purchased birthday balloons…

My review for cardfactory.co.uk I recently purchased birthday balloons and card from the store in rainham Kent on Friday 09-02-2024. I was served by a very nice, polite and professional lady who was doing her very best to serve customers whilst lone working for the first hour of opening. I would like to thank her for her very courteous and professional service, I waited whilst she inflated my 60th birthday balloons ( whilst also serving other customers at the same time) unfortunately I did not get the staff member’s name, but what a delight to be served by this Card factory staff member. I would highly recommend Card Factory in Rainham. Well Done, fantastic customer service
K Kasna Kanani
13 days ago

Visited the store at Beaumont Leys in…

My review for cardfactory.co.uk Visited the store at Beaumont Leys in Leicester and Michelle who served was Brillant. She was very polite, Friendly and understanding. She served with a smile on her face.
M Mohammed Rizwan
14 days ago

Don’t Order Online

My review for cardfactory.co.uk Had to give one star as I can't sellect zero. They advertise something on their website and send the total opposite. Don't order on their website all at. Sent a message to customer services complaining and I was ignored
W Wendy Farrar
14 days ago

Exceeding Expectations at Bulwell Card Factory: A Heartfelt Encounter

Visiting the Bulwell Card Factory was truly a delightful experience, and I couldn't be more thrilled to share my positive encounter with their team, particularly Janine. Her warm and friendly attitude made my visit incredibly pleasant, and I felt valued as a customer. The entire staff exuded genuine kindness and professionalism, which made my shopping experience an absolute joy. I am sincerely grateful for such exceptional service, and I look forward to returning to the Bulwell Card Factory for all my future card and gifting needs. Thank you, Mrs. Wendy Farrar, for providing such a heartwarming environment at your store.
M Mr M harris
14 days ago

Don’t bother ordering online they…

My review for cardfactory.co.uk Don't bother ordering online they either don't know how post works or just don't bother sending item. My order never came tried ringing Customer services same issue as other's on here seems they don't like answering phones either just get disconnected. i have tried emailing them and guess what don't think they know how email works.... So to put it simple DON'T USE THIS COMPANY all 1 star reviews here read them and take heed. PS cheers for letting me Down Card Factory!!!
S Sadie Dann
14 days ago

⛔️ ZERO STARS IS MORE APPROPRIATE‼️

My review for cardfactory.co.uk ⛔️ ZERO STARS IS MORE APPROPRIATE‼️ Should be sitting here writing out the birthday cards I ordered online FOUR days ago. I Ordered £25 worth of balloons & cards plus NEXT DAY delivery and NOTHING. After reading through all the reviews there’s a common theme regarding their customers service phone number; you are bounced around waiting in line from the 11th customer in queue to 8th 6th ect.. 1st then DISCONNECTING and the process starts all over again!! Will be emailing Consumer Rights Act! First & Last time I’ll ever order anything from Card Fuckory. Date of Experience Daughters birthday
J Julie
16 days ago

Staff at Haverhill Card Factory make it…

My review for cardfactory.co.uk Staff at Haverhill Card Factory make it a pleasure to shop in the store. So helpful, always happy and nothing is too much trouble, quite rare in this day and age!! A pleasure to shop here!
P Patricia
16 days ago

A Warning to All Consumers: Guard Your Information

My heart sank as I reminisced about my experience with cardfactory.co.uk. What started as a simple online purchase soon turned into a nightmare of unsolicited emails flooding my inbox—23 to be exact. When I mustered the courage to confront the issue, their response sent shivers down my spine. They insinuated that my personal details had been used for unauthorized purchases, a claim that I knew to be false, as no such transactions had taken place. It became clear that this was their way of seeking revenge for my cancellation of an order the previous year. The express delivery I had paid for never arrived, leaving me disillusioned and distrustful of their services. My attempt to safeguard my privacy by requesting the removal of my details was met with blatant disregard. Consumers, take heed. The safety of your information cannot be taken for granted. The walls we build around our personal data must be fortified, especially in the face of deceitful practices. Let my ordeal serve as a cautionary tale, urging you to tread carefully when sharing your details online. Remember, your information is your most valuable asset—protect it diligently.
Y Yvonne Towe
17 days ago

Was served by very professional &…Professional & helpful worker in Stourport On Severn. Charming & very helpful individual. Thank you very much :)rt On Severn

My review for cardfactory.co.uk Was served by very professional & competent assistant at 10.32hrs in Stourport On Severn.
J Jill Ward
17 days ago

The lady who served me was lovely

My review for cardfactory.co.uk The lady who served me was lovely, very friendly and professional. There was a small queue but people were served very quickly. I am always pleased with the prices and quality of your goods.
G Gemma
17 days ago

Customer services not answering phone

My review for cardfactory.co.uk I have received two other customer’s orders in mine. I am trying to contact customer services to let them know and ask what I should do with them. I waited on hold for 20 minutes, got to queue position one and the phone was put down on me - more than once.
J Julie Vinue
18 days ago

Went to card factory in Belle vale…

My review for cardfactory.co.uk Went to card factory in Belle vale Liverpool and the staff and manageress were great and so helpful. Helped me to find everything I needed.
S Suzannne Savage
26 days ago

Great help I was ill and the manger of…

My review for cardfactory.co.uk Great help I was ill and the manger of Woodbridge Suffolk shop helped me by delivering my sons birthday ballon thank you so much Toni darling
H Harriet kelly
32 days ago

Went into the Luton store today to get…

My review for cardfactory.co.uk Went into the Luton store today to get my boy’s birthday cards ect & was struggling to find what I wanted and a lovely assistant Arlene helped me pick out the perfect cards & little bits they have in store witch I didn’t eve no they sold.. so thank you Arlene

Introduction

Card Factory is a leading UK retailer of greeting cards, wrapping paper, party supplies, and gifts. The company operates over 1,000 stores across the country and also offers online shopping through their official website, cardfactory.co.uk.

Pros and Cons

Pros:
  • Wide selection of greeting cards, wrapping paper, and party supplies
  • Reasonable pricing and exclusive deals online
  • Easy to navigate website with fast checkout
  • Free delivery on orders over ?20
  • Option for next-day delivery and international shipping
Cons:
  • Limited gift selection
  • Product quality varies
  • No loyalty program available

User Experience

Card Factory's online shopping experience is straightforward and easy to use. The website's design is clean and functions smoothly, allowing customers to quickly find what they are looking for. The checkout process is simple and fast, and users can easily create an account for faster checkout in the future.

Pricing and Value for Money

Card Factory's pricing is competitive, and customers can expect to find good value for their money. The website also offers exclusive deals not found in stores, making online shopping even more attractive.

Alternatives

Customers looking for alternatives to Card Factory may consider other online retailers such as Moonpig, Funky Pigeon, or Paperchase.

Customer Service

Card Factory's customer service is reliable, and the company's representatives are friendly and helpful. Customers can contact the company through their website or social media channels, and queries are usually responded to within 24 hours.

Product Quality and Selection

Card Factory offers a wide selection of greeting cards, wrapping paper, and party supplies at various price points. While the product quality varies, customers can generally expect to receive a decent product for their money.

Website Usability

Card Factory's website is clean, easy to navigate, and functions smoothly. The search bar works well, and the website offers various filters for narrowing down searches.

Returns and Exchanges

Card Factory offers a 30-day return policy for products purchased online, and customers can also return items to a physical store. The company's refund policy is fair, and customers can easily request a refund online.

Promotions and Discounts

Card Factory offers various promotions and discounts throughout the year, including seasonal sales and exclusive online deals. Customers can sign up for email updates to be the first to know about new discounts.

Reputation

Card Factory has a good reputation in the UK as a reliable and affordable retailer of greeting cards, wrapping paper, and party supplies. The company has received positive reviews from customers and is highly rated on various review websites.

Payment Options

Card Factory accepts all major credit and debit cards, as well as PayPal.

Loyalty Programs

Card Factory does not currently offer a loyalty program.

Customer Reviews

Customers have generally positive things to say about Card Factory, especially with regards to the company's pricing and selection. Some reviewers have noted that the quality of certain products can be hit or miss.

Community Involvement

Card Factory is involved in various community initiatives, such as fundraising for local charities and participating in events.

Shipping and Costs

Card Factory offers free delivery on orders over ?20, and standard delivery costs ?2.99 otherwise. Next-day delivery is available for ?4.99, and international shipping is available at an additional cost.