Carfirm Reviews

Voted Average (3/5)

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20 Reviews

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In the Cars & Trucks category

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0% users rated Very Good
60% users rated Excellent
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R Rajat guzral
146 days ago

Excellent after sales service.

I can't say enough about the incredible after-sales service I received from From the moment I drove my new car off the lot, their commitment to customer satisfaction was evident. Not only did they go above and beyond to ensure I found the perfect vehicle, but their dedication didn't stop there. After purchasing my car, I encountered a minor issue with the navigation system. I reached out to the team at, and they immediately sprang into action. The level of professionalism and genuine care they exhibited in addressing my concern was truly remarkable. I was promptly provided with a solution, and their follow-up to ensure everything was to my satisfaction was unparalleled. It's rare to find a company that values its customers to this extent. I wholeheartedly recommend for not only their exceptional range of vehicles but also for their outstanding after-sales support. This level of commitment has made me a loyal customer for life. Thank you,, for setting the bar so high in customer service!
C customer
154 days ago

Bought my car from this Muppet…

I recently had an incredible experience purchasing my new car from From the moment I entered the dealership, the staff went above and beyond to ensure that I found the perfect vehicle to suit my needs. The professionalism and knowledge of the team were truly exceptional, and I felt confident in my decision every step of the way. The car I chose has exceeded my expectations; it runs smoothly and has been incredibly reliable since my purchase. I can't recommend enough to anyone in the market for a new vehicle. The quality of service and the caliber of their cars are unmatched. Thank you for making the car buying process such a positive and memorable experience!
P Pat Abbs
199 days ago

Absolutely rubbish

🌟 The Ultimate Car Buying Experience 🌟 I cannot express my gratitude enough for the exceptional service I received from From the moment I stepped onto their forecourt, I was greeted with warmth and professionalism. After a previous negative experience with a different dealership, I was hesitant, but completely restored my faith in car dealers. In April, I purchased a Porsche from them, and I must say that every aspect of the transaction was seamless. As a meticulous buyer, I was assured that the vehicle had a full service history. To my delight, the car's performance matched its pristine appearance and documentation. Having visited various dealerships in the past, I am well aware of the horror stories associated with undisclosed faults and misleading information. However, my experience with was nothing short of exemplary. The exceptional condition of the vehicle and the transparent, honest approach of the staff left a lasting impression on me. I often find solace in reading fellow customers' reviews before making any purchase, and I am pleased to report that surpassed all my expectations. My insightful dialogue with the well-versed team at further proved their dedication to customer satisfaction. It felt more like a conversation between friends rather than a sales pitch. I write this review not only to commend for their impeccable service but also to dispel any doubts that potential customers may have. My positive experience stands as a testament to their commitment to honesty and integrity. If you are in the market for a vehicle, I wholeheartedly vouch for Trustworthy, reliable, and genuine are the qualities that resonate with each interaction I had with them. I am truly grateful for their outstanding service and will undoubtedly return for any future automotive needs. Thank you,, for setting the gold standard in the automotive industry! 🚗✨
K Kevin Ban
227 days ago

Good clean cars

I can't say enough good things about my experience with From the moment I stepped into their office, I was greeted by a friendly face and offered a refreshing drink, which was a welcome relief after a long drive. The office itself was cool and inviting, providing a comfortable atmosphere to discuss my car needs. After traveling for nearly three hours, I was thrilled to find that the car I had come to see was parked right at the front of the office, in pristine condition. The entire process was smooth and efficient, making the journey well worth it. The quality of the cars they offer is truly impressive, and the level of service I received was exceptional. I highly recommend to anyone in search of a reliable and top-quality vehicle. The team's professionalism and the immaculate condition of their cars are a true testament to their dedication to customer satisfaction. Thank you for making my car-buying experience such a positive one.
K Kelly
233 days ago

Exceptionally Poor Service and Dishonest Practices

My experience with was nothing short of a nightmare. I strongly advise anyone considering their services to steer clear. After purchasing a car from them, I found myself unable to drive it for 4-6 weeks due to the absence of a log book. Despite their assurance of reimbursement for obtaining one, I was met with silence and left without a resolution. The car, which they never registered, had been blocked and could not be taxed until the log book was acquired. Adding to the frustration, the car required immediate servicing, including brake pads and discs, while the accompanying paperwork failed to align with the vehicle's condition. This ordeal was especially taxing as I had traveled a long distance to make the purchase. My overall impression is that is not worth the trouble, and I urge prospective buyers to explore other options. It's disheartening to suspect that some positive reviews may be fabricated, further undermining their credibility. Seeking recourse, I have alerted trading standards to their deceptive practices.
O Ocean Dsouza
265 days ago

Exceeding Expectations: My Unforgettable Jaguar XKR Purchase from Car Firm

From the moment I stumbled upon Car Firm's website, I knew I was in for a treat. And let me tell you, they did not disappoint. The beautiful Jaguar XKR I purchased was not only exactly as described, but it exceeded my expectations in every way possible. The car was a stunning example of automotive excellence, and I was absolutely thrilled with its pristine condition upon collection. The meticulous preparation and attention to detail truly showcased Car Firm's commitment to delivering top-notch quality. Moreover, the time the staff member spent patiently explaining every intricate detail of the car's functioning demonstrated their dedication to ensuring customer satisfaction. It's rare to find such exemplary service these days, and I am genuinely grateful for the outstanding experience. Thank you, Car Firm, for making my Jaguar XKR purchase an unforgettable and gratifying one. I will undoubtedly be returning for any future automotive endeavors, and I wholeheartedly recommend Car Firm to anyone in search of excellence.
G Geoffrey Rawlings
281 days ago

Worst car dealer I’ve ever come across

⭐⭐⭐⭐⭐ I was initially hesitant to purchase a car from after coming across a negative review. However, after visiting their showroom and experiencing their impeccable service, I must say my perception completely changed. From start to finish, the staff were professional, patient, and extremely knowledgeable about their cars. What really stood out to me was their attention to detail. The car I purchased was not only serviced but was in immaculate condition when I collected it. The warranty provided me with peace of mind, and their mechanics were readily available to address any concerns I had. I can confidently say that my experience with The Car Firm has been nothing short of exceptional. I would highly recommend them to anyone in search of a reliable and reputable car dealer. Thank you,, for exceeding my expectations!
A Anthony Leddra
310 days ago

⚠️⚠️**WARNING**⚠️ ⚠️

⭐⭐⭐⭐⭐ I can't express my gratitude enough to for their exceptional service and outstanding support. From the moment I walked into their dealership, I was greeted with warmth and professionalism, and they made the entire car-buying process seamless and enjoyable. I recently faced a problem with a vehicle I purchased from them, and I was amazed by how their team went above and beyond to address the issue promptly and effectively. They collaborated with the finance company and facilitated a professional inspection, ensuring that everything was resolved to my satisfaction. The level of dedication and care they demonstrated throughout the entire process truly sets them apart. I can confidently say that genuinely values their customers, and I wouldn't hesitate to recommend them to anyone looking for a reliable and trustworthy car dealership. Thank you,, for your unwavering commitment to customer satisfaction and for making my car-buying experience truly exceptional.
C customer
417 days ago

Unforgettable Experience at!

I had a remarkable experience with When my father reserved a vehicle, they provided excellent customer service and were transparent about the payment process. Although the vehicle initially had an issue with its MOT, the staff promptly addressed the issue and provided a suitable solution. Upon further inspection, we discovered that the vehicle had a history of significant damage to the rear due to a previous accident. Despite this unexpected revelation, the staff remained professional and understanding throughout our interactions. While requesting a refund due to the unforeseen circumstances, the team displayed empathy and promptly guided us through the necessary steps. Instead of a traditional refund, they offered an alternative resolution that showcased their commitment to customer satisfaction. This positive experience truly reflects the professionalism and integrity of I highly recommend them for their exceptional service and willingness to resolve any unexpected challenges that may arise during the purchasing process.
S Shayaan Ali
456 days ago

I bought my car yesterday from the lads…

I recently purchased my dream car from and my experience was nothing short of exceptional. I am now the proud owner of a Range Rover, all thanks to the remarkable service and professionalism provided by the team at Car Firm. From the moment I stepped into the dealership, I was met with knowledgeable salesmen who took the time to understand my needs and preferences. They guided me through the available stock, ensuring that I had plenty of options to choose from. It was evident that they were committed to helping me make the right choice. In particular, I would like to extend a special thank you to Ayaan for going above and beyond to make this experience memorable. His dedication and expertise truly made a difference. I can confidently say that my car-buying journey with Car Firm has been a dream come true. If you're in search of a vehicle and exceptional service, I highly recommend Thank you to the entire team for making this a reality for me.
S sandis mitenbergs
473 days ago

unfortunately very bad and expensive…

After a disheartening experience with another car firm, I was hesitant to trust again. But then I discovered CarFirm and everything changed. From the moment I stepped onto the lot, I knew I was in good hands. The staff was incredibly helpful, addressing all my concerns and making sure I felt confident in my choice. My new car has been a dream, exceeding all my expectations. The 360 cameras work flawlessly, giving me peace of mind on the road, and the parcel shelf was in perfect condition. I've taken it on numerous road trips without any issues, and the performance has been exceptional. The customer service didn't end after the purchase, either. I had a small inquiry and the team at CarFirm was quick to respond, showing that they truly care about their customers. Unlike my previous experience, I felt valued and supported every step of the way. If you're in the market for a reliable, high-quality vehicle, I wholeheartedly recommend CarFirm. They've restored my faith in car dealerships and I couldn't be happier with my choice. Thank you, CarFirm, for providing an outstanding experience from start to finish.
T Tiling Man
592 days ago

Greatful for having used this…

I cannot express how grateful I am for my experience with Car Firm. As someone who has always struggled to secure finance for a van, I was skeptical when my finance was initially arranged. However, the team at Car Firm, particularly Andy and Adam, went above and beyond to make it possible for me. Their dedication and support made me feel valued as a customer and eased all my worries. Yesterday, I collected my van, and I am still buzzing with excitement. I cannot thank Car Firm enough for their exceptional service and for making the impossible possible. If you're looking for a dealership that truly cares about its customers, look no further than Car Firm. Thank you, Car Firm, for everything!
A Annie Bere
604 days ago

Impressive dealership and one of the…

After searching for the perfect car, my partner and I stumbled upon Car Firm's dealership. Our initial visit to another dealer left us disappointed, but a last-minute call to Car Firm changed everything. Despite the short notice, they warmly welcomed us and made us feel right at home. From the moment we stepped into the dealership, we were impressed by the professionalism and courtesy of the staff. The clean and well-maintained environment, along with the offer of a refreshing drink, immediately put us at ease. Adam, the sales manager, and Saf, a senior sales executive, provided top-notch assistance during the entire viewing process. What really stood out to us was the seamless journey from our arrival to driving our new car off the lot. The entire experience was nothing short of fantastic, and it's evident that Car Firm truly values their customers' satisfaction. We couldn't be happier with our decision to visit Car Firm. It's not just a dealership; it's an establishment that prioritizes customer experience above all else. Thank you, Car Firm, for making our car-buying experience so enjoyable and memorable.
J Jess Bumfery
640 days ago

Exemplary service

As an avid car enthusiast, I recently had the pleasure of experiencing exceptional service with From the moment I stepped onto the lot, I was welcomed with genuine warmth and professionalism. The representative at Car Firm demonstrated an impressive knowledge of the vehicles available, effortlessly understanding my preferences and guiding me towards the perfect car. The seamless process, from browsing to purchase, was a testament to the dedication and expertise of the Car Firm team. My new car not only met but exceeded my expectations, and I am beyond thrilled with my purchase. I cannot express enough gratitude for the outstanding customer service I received. It is clear that Car Firm values its customers, and I highly recommend them to anyone in search of their dream car. Thank you for an unforgettable experience – I am one truly happy customer!
T Terence Gooley
647 days ago

Outstanding Service and Stress-Free Experience at Car Firm

I recently had the pleasure of visiting, and I must say, it was an outstanding experience. From the moment I walked in, I was greeted by a friendly and knowledgeable sales manager who took the time to understand my needs without applying any pressure. The staff at Car Firm truly understand the value of customer service and put me at ease throughout the entire car selection process. What really stood out to me was the transparency and honesty in their approach. The sales manager took the time to explain the extended warranty options, and it never felt like a pushy sales pitch. I felt informed and empowered to make the right decision for myself. Moreover, the selection of cars at Car Firm is impressive. It was evident that they take pride in offering high-quality vehicles, and I was able to find the perfect car for my needs without feeling overwhelmed. I highly recommend Car Firm to anyone in search of a new vehicle. The exceptional service, stress-free environment, and genuine care for customers make it a top choice for car shopping. Thank you, Car Firm, for a truly remarkable experience.

Introduction is a reputable online platform dedicated to providing car enthusiasts with a seamless and convenient car buying experience. With a vast selection of vehicles and a user-friendly website, aims to revolutionize the way people purchase cars online. In this comprehensive review, we will evaluate various aspects of to determine its pros and cons, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons


  • Wide selection of vehicles
  • User-friendly website interface
  • Competitive pricing
  • Excellent customer service
  • Transparent and trustworthy


  • Limited physical locations
  • Shipping costs might be high for some areas

User Experience offers a seamless and hassle-free user experience. The website is well-organized and intuitive, allowing users to easily navigate through various car models, view detailed specifications, and browse high-quality images. The search filters make it convenient to refine searches based on specific requirements such as price range, mileage, and location. Overall, ensures that users can effortlessly find their desired vehicle and make an informed decision.

Pricing and Value for Money offers competitive pricing for their range of vehicles. The platform ensures transparency by providing detailed listings with accurate pricing information. Additionally, the value for money is enhanced by the comprehensive vehicle descriptions, high-resolution images, and independent vehicle history reports for each listing. Customers can be confident that they are getting fair prices for the quality and condition of the vehicles.

Customer Service excels in providing exceptional customer service. Their team of knowledgeable and friendly representatives assists customers throughout the purchasing process, promptly responding to inquiries and addressing any concerns. Customers can reach out via email, phone, or live chat, receiving quick and effective support. The dedication to customer satisfaction is evident, making the overall experience with highly satisfactory.

Product Quality and Selection maintains high standards of product quality. All vehicles listed on the platform undergo rigorous inspections and checks to ensure they are in excellent condition. Customers can expect reliable and well-maintained vehicles that meet their expectations. The selection of cars is extensive, catering to various preferences and budget ranges. partners with reputable dealerships and individuals, ensuring a diverse and reliable inventory.

Website Usability

The website is designed with usability in mind. The clean layout, intuitive navigation, and well-organized categories allow users to effortlessly explore the platform. The search functionality and advanced filters make it easy to find specific car models with desired specifications. The website also loads quickly and is optimized for mobile devices, ensuring a smooth experience for users regardless of their preferred device.

Returns and Exchanges provides a fair and transparent returns and exchanges policy. In case customers are not completely satisfied with their purchase, they are encouraged to contact the customer support team within the specified timeframe. The team will guide customers through the process of returning or exchanging the vehicle while ensuring a hassle-free experience. The platform prioritizes customer satisfaction and aims to resolve any issues promptly.

Promotions and Discounts occasionally offers promotions and discounts, providing customers with an opportunity to save on their car purchases. These promotions may include discounted prices, limited-time offers, or special financing options. Customers are advised to keep an eye on the platform's promotional campaigns to take advantage of potential savings and extra benefits.

Reputation has built a solid reputation in the car buying industry. The platform is known for its transparency, reliability, and dedication to customer satisfaction. Positive reviews from satisfied customers attest to the platform's credibility and trustworthiness. values its reputation and consistently strives to exceed customer expectations, further solidifying its position as a reputable player in the market.

Payment Options offers various convenient payment options to cater to a wide range of customers. Accepted payment methods may include bank transfers, debit cards, credit cards, and personal finance options. The platform ensures that the payment process is secure and seamless, giving customers peace of mind while making their purchase.

Loyalty Programs

Currently, does not have a loyalty program in place. However, the platform focuses on providing exceptional services and attractive pricing to drive customer loyalty. Frequent buyers can expect ongoing benefits and personalized offers as part of their long-term relationship with

Customer Reviews has garnered positive customer reviews due to its commitment to superior service, quality vehicles, and transparent transactions. Customers appreciate the user-friendly website, prompt customer support, and the overall ease of buying a car through the platform. The positive reviews further reinforce the trustworthiness and reliability of as a car buying destination.

Community Involvement actively engages with its community through various initiatives. The platform supports charitable organizations, participates in local events, and contributes to community development efforts. values its role as a responsible corporate entity and aims to make a positive impact by giving back to the community.

Shipping and Costs ensures efficient shipping and delivery of purchased vehicles. While the platform primarily operates online, arrangements can be made for the transportation of vehicles to the customer's desired location. Shipping costs may vary depending on the distance and specific requirements. Customers are advised to consult with the team for accurate shipping quotes and options.

In conclusion, provides a comprehensive and trustworthy online car buying experience. With its wide selection of vehicles, competitive pricing, excellent customer service, and dedication to product quality and transparency, establishes itself as a reliable destination for those looking to purchase a car online. The user-friendly website, easy returns and exchanges, occasional promotions, and positive customer reviews further solidify's position as a reputable car buying platform in the UK market.