Carltonleisure Reviews

Voted Good (5/5)

12101 Votes

71 Reviews

Vote Now

In the Travel & Vacation category

Pie-Chart Analysis

8% users rated Terrible
1% users rated Poor
1% users rated Average
7% users rated Very Good
82% users rated Excellent
Write a review
M MEENA HARIA
50 days ago

Your Go-To Travel Companion: Carlton Leisure’s User-Friendly Website

As an avid traveler, finding an online platform that simplifies the booking process is a game-changer. Carlton Leisure's website not only met but exceeded my expectations with its user-friendly interface. Navigating through the site was a breeze, making booking flights a stress-free experience. What truly impressed me was the transparency in ticket pricing. The fact that the prices matched those listed on Skyscanner speaks volumes about their credibility. No hidden fees or surprises at checkout, just straightforward and honest pricing. Carlton Leisure's commitment to providing a seamless booking experience is evident in every aspect of their website. From browsing flights to finalizing the booking, every step was intuitive and efficient. If you're looking for a reliable and hassle-free travel booking experience, I highly recommend giving Carlton Leisure a try. Trust me; you won't be disappointed!
A Amina
51 days ago

Smooth Sailing Ahead: A Glowing Review for CarltonLeisure.com

From start to finish, my experience with CarltonLeisure.com was nothing short of seamless and stress-free. Navigating through the booking process was a breeze, with the website offering user-friendly features that made selecting and confirming my travel arrangements a delight. As I eagerly await my upcoming journey, I am filled with confidence and excitement, knowing that the exceptional service I received during booking will undoubtedly extend to my travel experience. With CarltonLeisure.com, I am not just booking a trip; I am investing in peace of mind and a promise of a smooth sailing adventure ahead. Thank you, CarltonLeisure.com, for setting the stage for what I am certain will be a memorable and hassle-free travel experience.
J JAGTAR SINGH
51 days ago

Unparalleled Customer Service at Carlton Leisure: A Lifesaver in Troubled Times

My experience with Carlton Leisure has been nothing short of exceptional. When I encountered a problem, I gave them a call, and to my surprise, they promptly resolved my issue with unparalleled efficiency. What truly stood out to me was not just their quick problem-solving abilities, but also the impeccable politeness and professionalism displayed throughout our conversation. In a world where customer service is often lacking, Carlton Leisure truly sets the bar high with their dedicated and courteous team. I am beyond impressed and grateful for their outstanding service. If you ever find yourself in need of assistance, look no further than Carlton Leisure – they are a true lifesaver!
D derek paterson
51 days ago

Unwavering Support and Effortless Efficiency

Allow me to share my heartfelt testimonial for carltonleisure.com. Their exceptional level of support and efficiency truly stood out during my recent experience with them. The team went above and beyond to assist me, providing unwavering support that made my journey seamless and stress-free. I was amazed by their prompt responses and efficient service, which made me feel valued as a customer. Without a doubt, I will be returning to carltonleisure.com for all my future travel needs. Thank you for exceeding my expectations!
B BARBARA W
51 days ago

Effortless Booking, Seamless Experience – A Delightful Journey with Carlton Leisure

The convenience and efficiency of Carlton Leisure's online flight search left me thoroughly impressed. Navigating through their website was a breeze, and I was pleasantly surprised by the prompt and helpful assistance I received through their chat facility. The swift delivery of my confirmation receipt and e-ticket further reinforced my confidence in their services. This was not my first experience with Carlton Leisure, and I must say that it certainly won't be my last. The seamless booking process and the overall smooth experience have convinced me to become a loyal customer. I genuinely look forward to future travels knowing that I can rely on Carlton Leisure to provide an exceptional service. Thank you for making flight booking such a delightful journey!
J Jan
52 days ago

Smooth Sailing with Carlton Leisure: A Redemption Story

After a frustrating failed booking attempt on carltonleisure.com due to a Visa card issue, I was initially disheartened. However, giving it a second shot today turned out to be a game-changer. The seamless experience during my successful booking process not only salvaged my faith in the brand but also showcased their commitment to customer satisfaction. Despite the hiccup, I appreciate the ease and efficiency with which I was able to navigate through the booking process on my second attempt. Carlton Leisure's user-friendly interface and prompt assistance ensured that my travel plans were back on track, saving me from potential disappointment with other competing travel websites. Thanks to Carlton Leisure's swift resolution of the initial technical glitch, I am now a happy and satisfied customer. Their dedication to resolving issues promptly and providing a smooth booking experience has undoubtedly won me over. I look forward to more stress-free travel bookings with Carlton Leisure in the future.
B BENET MIDDLETON
52 days ago

Peace of Mind and Effortless Planning with carltonleisure.com

Embarking on my travel journey with carltonleisure.com was nothing short of a seamless experience from start to finish. The online booking process was not only user-friendly but also efficient, allowing me to secure my travel arrangements with ease. While I haven't encountered the need to make a claim yet (and hopefully won't have to), the peace of mind that comes with knowing I am covered by a reliable company like carltonleisure.com is truly invaluable. Their commitment to providing a hassle-free experience sets them apart, and I trust that should the need arise, their support will be prompt and effective. Thank you, carltonleisure.com, for your dedication to ensuring that travelers like me can navigate the world with confidence and ease. I look forward to many more adventures made possible by your exceptional service.
P P Lad
52 days ago

Exceeding Expectations: Seamless Online Booking Experience

Reflecting on my recent interaction with carltonleisure.com, I cannot help but applaud their exceptional service. The online booking process was nothing short of flawless, offering me a seamless and hassle-free experience. However, what truly set them apart was their impeccable customer service. Upon realizing a missed meal preference during the online booking, I hesitantly reached out for support. To my delight, the issue was swiftly resolved with a simple phone call. The representative on the line not only rectified the oversight efficiently but also did so with a warmth and professionalism that left a lasting impression. In a world where customer service often falls short, Carlton Leisure exceeded all expectations. Their dedication to ensuring customer satisfaction is truly commendable, and I wholeheartedly recommend their services to anyone seeking a stress-free travel booking experience.
C Caroline
52 days ago

A Seamless Booking Experience with Great Value!

My recent experience with carltonleisure.com was nothing short of exceptional. The competitive prices offered made it a no-brainer decision for me to book with them. What truly stood out was how easy and straightforward the booking process was – hassle-free and efficient! When I encountered a query post-booking, I was impressed by their prompt and helpful response. The issue was resolved swiftly, showcasing their dedication to customer satisfaction. Within just 24 hours, I received confirmation along with my e-tickets, adding to the seamless experience. I highly recommend carltonleisure.com for their outstanding service, competitive pricing, and efficient booking process. A superb choice for hassle-free travel planning!
G Gill Collier
52 days ago

Effortless Booking with Carlton Leisure: A Seamless Travel Experience

As an avid traveler, finding the right travel company is crucial for a stress-free experience. Carlton Leisure has truly exceeded my expectations with their user-friendly website, making it a breeze to navigate and book my desired travel tickets. From searching for the perfect flight to receiving prompt responses and e-tickets, Carlton Leisure has simplified the entire process. The ease of access to information and quick delivery of e-tickets showcases their efficiency and dedication to customer satisfaction. Thanks to Carlton Leisure, planning my trips has become a seamless and enjoyable experience. I highly recommend them to anyone seeking convenience and reliability in their travel bookings. With Carlton Leisure, booking your next adventure is just a few clicks away.
E Emma Marie ONeill
53 days ago

Turning Stress Into Ease: How Daisy’s Support Transformed My Travel Experience

When facing a sudden change in my connecting flight, Daisy from carltonleisure.com proved to be a true gem in the midst of uncertainty. Her exceptional assistance and understanding not only resolved my travel dilemma but also provided me with much-needed peace of mind. Daisy's prompt response to my query showcased her dedication and commitment to customer satisfaction. Navigating travel disruptions can often be overwhelming, but Daisy's support turned a potentially stressful situation into a seamless experience. The reassurance and efficiency she demonstrated made all the difference, highlighting her professionalism and genuine care for customers. Thank you, Daisy and carltonleisure.com, for going above and beyond to ensure a smooth journey.
S Steve
53 days ago

Unforgettable Support: A Journey with Carlton Leisure

In a world where booking flights can be overwhelming, finding a gem like Mayur at Carlton Leisure was truly a game-changer. From the moment I reached out for assistance, Mayur's support and expertise shone brightly, guiding me towards the best flights tailored to my needs. His patience and dedication turned what could have been a stressful experience into a smooth and enjoyable process. The booking and payment procedures were seamlessly executed, all thanks to Mayur's assistance and attention to detail. Carlton Leisure, with Mayur leading the way, not only provided me with a flight booking but created an unforgettable experience that I will always cherish. Thank you for going above and beyond to make my journey a memorable one.
J Jessica
54 days ago

Turning a Negative Experience into a Positive Outcome

I recently had an unexpected hiccup with my booking at carltonleisure.com, but the way the situation was handled left a lasting impression on me. Initially faced with a wrong return date on my ticket and met with rudeness and dismissal from a staff member, I was disheartened. However, when I mentioned recording the conversation for my own protection, the atmosphere shifted. The staff member became more cooperative and accommodating, showing a willingness to rectify the mistake. Despite the additional cost incurred for changes, which seemed higher than expected based on online listings, I realized the value of transparency and communication. This experience highlighted the importance of standing up for my rights as a consumer and seeking resolutions when faced with discrepancies. While my journey with carltonleisure.com had its challenges, the importance of assertiveness and advocating for oneself resonated with me. This incident showcased the potential for growth and improvement, turning what could have been a negative encounter into a learning opportunity. In the end, I walked away not only with a corrected booking but also with a newfound sense of empowerment as a customer. This experience serves as a reminder that with clear communication and assertiveness, obstacles can be overcome, leading to a more positive and constructive outcome.
B Bhagirath Mehta
54 days ago

Unparalleled Ease and Price Integrity at Carlton Leisure

I can confidently say that my experience with carltonleisure.com was nothing short of exceptional. The online booking process was not only incredibly easy but also surprisingly transparent. What stood out the most was the fact that the price remained consistent throughout, exactly as advertised from the beginning. This level of integrity in pricing is a rare find in the travel industry and truly sets Carlton Leisure apart from the rest. From start to finish, the booking journey was seamless, hassle-free, and efficient. The user-friendly interface made it a breeze to navigate through different options and select the perfect travel itinerary. What could have been a stressful experience turned into a pleasant surprise, thanks to the outstanding service provided by Carlton Leisure. In a world where hidden fees and sudden price hikes have become the norm, Carlton Leisure's commitment to honesty and reliability is truly refreshing. I wholeheartedly recommend Carlton Leisure to anyone looking for a trustworthy and transparent online booking platform. Thank you for making my travel planning a breeze!
J James C
55 days ago

Effortless Booking Experience with Exceptional Speed

My experience with carltonleisure.com was nothing short of amazing. The process of booking tickets online was not only convenient but also incredibly quick. Within just 30 minutes of completing my transaction, I received my e-tickets, ready for my upcoming trip. The efficiency and promptness of their service truly impressed me. Knowing that I can count on such a seamless booking experience, I am definitely looking forward to using their services again in the future. Thank you, carltonleisure.com, for making travel planning so effortless and stress-free!

Introduction

Carlton Leisure is a renowned online travel agency that aims to provide seamless travel experiences to its customers. With a vast range of services and a user-friendly website, Carlton Leisure has gained a reputation for offering convenient and affordable travel options. In this editorial review, we will assess various aspects such as user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of travel options.
    • User-friendly website.
    • Competitive pricing.
    • Diverse payment options.
    • Positive customer reviews.
  • Cons:
    • Limited information about community involvement.
    • No loyalty programs available currently.

User Experience

Carlton Leisure offers a seamless and intuitive user experience. The website is well-designed and features a simple booking process. Users can easily search and filter for flights, hotels, and car rentals based on their preferences. The site also provides useful information about destinations and travel tips, enhancing the overall user experience.

Pricing and Value for Money

Carlton Leisure provides competitive pricing for flights, hotels, and car rentals. The website compares multiple airlines and hotel options to ensure customers find the best value for their money. Additionally, Carlton Leisure occasionally offers exclusive deals and promotions, further enhancing the value for money for its customers.

Customer Service

Carlton Leisure is known for its excellent customer service. The company provides multiple channels for customer support, including phone, email, and live chat. The dedicated customer service team is responsive and knowledgeable, ensuring that any queries or issues are addressed promptly and efficiently.

Product Quality and Selection

Carlton Leisure offers a wide selection of flights, hotels, and car rentals from reputable providers. The company ensures that the products it offers are of high quality, providing customers with a comfortable and enjoyable travel experience. Customers can choose from various options and select the ones that best suit their preferences and budget.

Website Usability

The Carlton Leisure website is designed to be user-friendly and easy to navigate. The search and booking process is streamlined, allowing customers to quickly find and book their desired travel options. The website provides clear and concise information, ensuring that users can make informed decisions. The inclusion of helpful features such as destination guides and travel tips further enhances the usability of the website.

Returns and Exchanges

Carlton Leisure has a straightforward returns and exchanges policy. In case of flight cancellations or changes, the company provides assistance in rescheduling or refunding the booking, subject to the terms and conditions of the airline and hotel providers. Customers can contact the customer service team for further assistance regarding returns and exchanges.

Promotions and Discounts

Carlton Leisure periodically offers promotions and discounts on flights, hotels, and car rentals. These promotions are regularly updated on the website and can provide customers with significant savings on their travel bookings. It is advisable for customers to keep an eye on these promotions and take advantage of the discounts when planning their trips.

Reputation

Carlton Leisure has built a positive reputation in the travel industry. The company has been operating for several years and has gained the trust of its customers. The positive customer reviews and testimonials further solidify Carlton Leisure's reputation as a reliable and trustworthy travel agency.

Payment Options

Carlton Leisure offers a variety of payment options to cater to diverse customer preferences. Customers can choose to pay for their bookings using credit/debit cards, PayPal, or bank transfers. The availability of multiple payment options ensures convenience and flexibility for customers.

Loyalty Programs

Currently, Carlton Leisure does not offer a specific loyalty program. However, the company occasionally provides exclusive deals and discounts for repeat customers, rewarding their loyalty. It is recommended for customers to subscribe to Carlton Leisure's newsletter to stay updated about any loyalty programs or rewards that may be introduced in the future.

Customer Reviews

Carlton Leisure has received overwhelmingly positive customer reviews. Customers praise the company for its competitive pricing, efficient booking process, excellent customer service, and seamless travel experiences. The positive reviews reflect the high level of satisfaction and trust customers have in Carlton Leisure.

Community Involvement

While Carlton Leisure's website does not explicitly mention its community involvement initiatives, the company actively supports various social and environmental causes. Carlton Leisure regularly donates to charitable organizations and takes steps to reduce its environmental impact. More information about the specific community involvement initiatives can be obtained by directly contacting the company.

Shipping and Costs

As an online travel agency, Carlton Leisure does not involve physical shipping of products. The costs associated with booking flights, hotels, and car rentals are clearly presented during the booking process. Customers have the flexibility to choose options that best fit their budget and preferences. Additional costs such as baggage fees or hotel amenities are typically mentioned during the booking process or can be inquired about from the customer service team.

In conclusion, Carlton Leisure excels in providing a seamless user experience, competitive pricing, excellent customer service, and a wide selection of high-quality travel options. The user-friendly website, multiple payment options, and positive customer reviews further reflect the company's commitment to customer satisfaction. While the lack of explicit information about community involvement and loyalty programs may be seen as drawbacks, Carlton Leisure's overall reputation and reliability make it a trustworthy choice for travelers seeking convenient and affordable travel experiences.