Carluccios Reviews

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39 Reviews

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36% users rated Terrible
18% users rated Poor
10% users rated Average
5% users rated Very Good
31% users rated Excellent
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J john greenhill
55 days ago

Heartfelt Appreciation to Carluccio’s Stratford-upon-Avon for an Exceptional Dining Experience

Every visit to Carluccio's in Stratford-upon-Avon feels like stepping into a culinary paradise. The atmosphere, the food, and the staff consistently exceed expectations and set a new standard for excellence. From the warm welcome at the door to the impeccable service throughout the meal, every detail is attended to with the utmost care and dedication. The ambiance of the restaurant creates a unique charm that enhances the dining experience, making each visit memorable and special. The menu boasts a diverse range of dishes that cater to every palate, prepared with the finest ingredients and culinary expertise. Every bite is a delight to the senses, showcasing the passion and skill of the chefs behind each masterpiece. What truly sets Carluccio's apart is its exceptional staff. Their professionalism, warmth, and dedication are palpable in every interaction, ensuring that every guest feels valued and appreciated. The level of service provided is unparalleled, reflecting a genuine commitment to creating a welcoming and unforgettable experience for everyone who walks through the door. Thank you, Carluccio's Stratford-upon-Avon, for consistently delivering excellence in every aspect of dining. Your restaurant truly stands out as a beacon of quality, and I look forward to many more wonderful dining experiences in the future.
F frans klarenberg
75 days ago

A Genuine Connection

When I stumbled upon Carluccios' website while planning my trip, I was excited to explore their locations. Disappointed to find none where I was headed, I moved on. However, what followed left me pleasantly surprised. I received an email thanking me for subscribing to their newsletter, a subscription I never made. This unexpected gesture made me rethink my initial disappointment. It showed me that Carluccios values its customers and aims to connect with them on a personal level. Despite the initial confusion, I now see their genuine efforts to engage with me as a potential customer. This incident may have been a mix-up, but it sparked a genuine connection that I appreciate. I look forward to the opportunity to visit one of their locations in the future, as this experience highlighted their dedication to building relationships with their audience.
A Annette
77 days ago

West Quay Southampton: A Heartwarming Experience

As a frequent patron of carluccios.com West Quay Southampton, I must express my deep appreciation for the impeccable food, exceptional service, and delightful wine offerings. However, I couldn't help but be disappointed by the consistently chilly ambiance, which unfortunately had an impact on the temperature of the delicious dishes served. Despite the regrettable coldness detracting from the overall experience, I cannot emphasize enough the innate charm of this establishment. The inviting atmosphere, coupled with the delectable menu options and attentive staff, truly sets it apart. I sincerely hope that the issue of temperature control can be addressed because this gem of a restaurant undoubtedly deserves to shine even brighter. Despite this setback, I remain a loyal patron, eagerly looking forward to relishing the warmth of both the atmosphere and the cuisine on my next visit.
C Cece Anonymous
93 days ago

An Unforgettable Dining Experience at Carluccios Solihull

From the moment I stepped into Carluccios Solihull with my son and a friend, I knew we were in for a treat. The warm welcome we received made us feel like part of the Carluccios family. The exceptional service provided by Dan, our waiter, truly stood out. His attentiveness and willingness to go above and beyond ensured that our dining experience was nothing short of perfect. The star of the evening, however, was Chef Tommy. The pizzas he prepared were made to perfection, leaving us craving for more. His culinary skills truly shined through each delicious bite. Additionally, Raluca's genuine warmth and hospitality added an extra layer of charm to our visit. Her welcoming nature and friendly demeanor made us feel right at home. Carluccios Solihull isn't just a restaurant; it's a place where you can experience a blend of impeccable service, delectable food, and a welcoming atmosphere that feels like a warm embrace. It's establishments like these that keep customers coming back time and time again. Thank you, Carluccios Solihull, for a truly memorable dining experience. Your dedication to excellence has earned you loyal patrons like us. We'll definitely be back for more of that unbeatable combination of outstanding service and mouthwatering cuisine.
A ann
101 days ago

Heartfelt Testimonial: Rediscovering the Magic of Carluccio’s

Embarking on a culinary journey had always been a delight, especially when it involved savoring the flavors at Carluccio's. However, a shift in ownership seemed to have clouded the once brilliant experience with a sense of disappointment. Upon revisiting the establishment, I couldn't help but feel disheartened by the stark difference in quality and variety that had emerged. Gone were the days of relishing delectable vegetable dishes that once danced on my taste buds, like the unforgettable aubergine stew. As a devoted vegetarian, the limited options presented a challenge, making me yearn for the diverse and flavorful starters of the past. Opting for the nut pesto and bread selection, my anticipation quickly turned to dismay as the underwhelming serving failed to capture the essence of Italian delight. A mere bowl of salted nuts adorned with sparse pesto flakes hardly lived up to the culinary standards I had come to expect. The assortment of bread, lacking freshness and variety, further accentuated the decline in quality. Despite the warmth of the staff, the essence of Carluccio's seemed to have faded, leaving behind a shadow of its former self. The longing for the founder's authentic Italian essence lingered in my mind, a reminder of the glorious meals that once graced the menu. Until the day Carluccio's embraces the spirit of its origins and rekindles the magic that drew patrons like me in, I will fondly reminisce about the exquisite flavors that once defined this cherished dining establishment.
E Ez Wealleans
124 days ago

Carluccio’s Richmond

Carluccio's Richmond has left an indelible mark on my heart. From the moment my party and I stepped inside, we were enveloped in an ambiance that felt warm and inviting. The service was top-notch, and the food? Exquisite. I can still taste the perfection of the steak I had that evening. The experience was nothing short of delightful. The staff was so attentive and knowledgeable, adding an extra layer of enjoyment to the evening. Each bite of the delectable food was a testament to the culinary expertise that resides within the walls of Carluccio's Richmond. I can't wait to return. It’s not just a meal; it’s an experience that I will cherish and recommend to all. Thank you, Carluccio's, for an unforgettable evening.
J jenny
128 days ago

Solihull Carluccio’s

⭐⭐⭐⭐⭐ I recently had the pleasure of dining at Solihull Carluccio’s and I must say, it was an extraordinary experience. From the moment I walked in, I was greeted with a warm and inviting ambiance that set the tone for the evening. The staff at Carluccio’s went above and beyond, ensuring that every aspect of our dining experience was nothing short of perfect. The attentive service and genuine care for their patrons truly stood out as a highlight of the evening. As for the food, it was simply divine. Every dish was crafted with precision and bursting with flavor. The Spaghetti Carbonara was a standout – perfectly creamy and indulgent, hitting all the right notes. The attention to detail in the presentation of each dish was evident, and it truly elevated the overall dining experience. The menu offered a wide variety of options, and each dish we tried was a testament to the culinary expertise of the chefs. The atmosphere, combined with the delectable cuisine and exceptional service, made for an unforgettable evening. Solihull Carluccio’s has set the bar high for dining experiences, and I cannot wait to return for another memorable meal. Thank you, Solihull Carluccio’s, for an exceptional evening filled with warmth, delicious food, and top-notch service. It’s experiences like these that remind me why dining out is such a joy. Highly recommended!
J jenny
128 days ago

A Tale of Excellence Lost: My Experience at Solihull Carluccio’s

Embarking on a culinary journey at Solihull Carluccio’s, my anticipation was high. However, as our meal unfolded, a sense of disappointment clouded our experience. Several items from our order were missing, leading to a prolonged wait, culminating in lukewarm dishes being served. The once-luscious spaghetti carbonara lacked its signature creaminess, exhibiting a disappointing dryness. Regrettably, the decline in service standards was evident, a departure from the exceptional experiences cherished in the past. The restaurant ambiance felt cramped, with tables seemingly overcrowded, diminishing the overall dining ambiance. This stark departure from the renowned excellence Carluccio’s is known for left a bittersweet taste. Though we engaged in discussions regarding the lapses in our experience and sought recourse through bill adjustments, the absence of automatic acknowledgment added a layer of inconvenience to our evening. Solihull Carluccio’s, once a beacon of culinary delight, now stands as a testament to lost grandeur. An establishment that once thrived on impeccable service and delectable dishes now serves as a reminder of the transient nature of excellence.
V VJamieson
144 days ago

How sad that Carluccio’s has gone downhill

I am deeply touched to share my experience with Carluccio's, a place I've cherished for years. My love for the brand began with Antonio Carluccio's TV shows and his inspiring recipes. Unfortunately, my recent visit to the St. Pancras Station branch left me disheartened. I ordered the pappardelle beef ragu with a twist - penne instead of pappardelle. What arrived was a disappointing dish, with measly pieces of meat in an overwhelming olive and tomato gravy. The pasta itself was overcooked, a far cry from the al dente texture one expects from an Italian restaurant. Despite my disappointment, I must acknowledge the exceptional kindness and efficiency of the staff, deserving of the two-star rating I've assigned. However, the steep price of £15.95 for a subpar plate of pasta only added to my dismay. Regrettably, I've reached the conclusion that I will not be returning to Carluccio's. My hope is that this experience prompts positive change, as I hold onto the fond memories I once had with Carluccio's.
V VJamieson
144 days ago

Carluccio’s Disappointing Decline: A Heartfelt Review

Having been a loyal fan of Carluccio’s for many years, it breaks my heart to admit that my recent dining experience at the St. Pancras Station branch left me deeply disappointed. As someone who has admired Antonio Carluccio and regularly cooked his recipes, I had high expectations for the quality of the meal. Regrettably, my order of the pappardelle beef ragu with a requested substitution of penne failed to meet even the most basic standards. The dish arrived with only three minuscule pieces of meat, mostly gristle, in a sea of olive and tomato gravy. The pasta itself was tragically overcooked, a far cry from the al dente perfection one would expect from an Italian restaurant. Despite my dismay with the culinary aspect, I must commend the staff for their kindness and efficiency, earning Carluccio’s a two-star rating in my review. However, the exorbitant price of £15.95 for a plate of subpar, overcooked pasta only added to the overall disappointment. Unfortunately, this experience has led me to the conclusion that I will not be returning to Carluccio’s in the future. It pains me to witness the decline of a once-beloved establishment, and I sincerely hope that Carluccio’s can regain its former glory in the future. Antonio Carluccio's legacy deserves better than what I experienced, and I truly wish for the restaurant to once again embody the excellence that he stood for.
C Charlie
173 days ago

Carluccios Stratford on Avon is…

⭐⭐⭐⭐⭐ I can't help but express my deep appreciation for the exceptional service provided at Carluccio's in Stratford on Avon. From the moment I walked through the door, Monica and Olga greeted me with warm smiles that instantly made me feel at home. Their unwavering positivity and professionalism, even during busy periods and significant staffing changes, truly sets the standard for outstanding customer care. The genuine warmth and dedication displayed by the team at Carluccio's have left a lasting impression on me. It's evident that the staff take great pride in what they do, and their commitment to creating a welcoming atmosphere is truly commendable. I sincerely hope that Carluccio's in Stratford on Avon will continue to thrive and be a beacon of culinary delight in the community for many years to come. The wonderful experience I had is a true testament to the quality and consistency that this restaurant offers, and I eagerly anticipate my next visit. Thank you, Monica, Olga, and the entire team at Carluccio's, for making my dining experience truly memorable. Your dedication to exceptional service has not gone unnoticed, and I will undoubtedly be recommending your establishment to all of my friends and family. Here's to many more delightful experiences at Carluccio's!
M martin lewis
197 days ago

A Non Italian Version of Focaccia.

As a longtime fan of Carluccio's, I can't help but feel the same sense of disappointment for the changes in the focaccia. It used to be a highlight of our visits - a savory, flavorful delight that made every meal special. However, a recent experience at the Carluccio's in Old Brompton Road left me deeply disheartened. The once-exquisite focaccia has sadly lost its magic. It seems that something has shifted, and the quality just isn't what it used to be. Even mentioning it to the waiter only affirmed that this change hadn't gone unnoticed. It's truly a shame to see such a beloved dish fall from grace. In reminiscing about the past, I can't help but think of the late Antonio Carluccio, and how he would feel about these changes. The thought alone is disheartening, as his passion for authentic, delicious Italian cuisine was unmistakable. With a heavy heart, I hope that Carluccio's takes a step back to reevaluate and rediscover the essence of what made their focaccia so special. There's a yearning for that exquisite taste once again, and for the fond memories that it used to bring. Until then, I'll have to turn to alternatives like Waitrose for a similar experience. Here's to hoping for a return to the exceptional quality that Carluccio's is known for. Antonio's legacy truly deserves nothing less. Grazie mille.
C Caroline Om
201 days ago

the gluten free menu

I recently had the pleasure of dining at Carluccio's and I must say, it was an unforgettable experience. As someone with gluten intolerance, I was initially apprehensive about finding suitable options. However, I was pleasantly surprised when I was presented with a dedicated gluten-free menu upon arrival. The waiter was incredibly accommodating and understanding of our dietary needs, which immediately put me at ease. Despite my initial excitement, my friend's bruschetta arrived looking less than appetizing - a thin slice of untoasted gluten-free bread heaped with an overwhelming amount of raw cherry tomatoes. My mushroom soup, served with a lackluster crust of dry bread, left much to be desired. The disappointment continued as my friend's fish dish also suffered from an overload of cherry tomatoes, and my marinara pasta fell short of expectations, lacking flavor and finesse. The experience left me disheartened, as I had high hopes for the meal. Regrettably, I left the restaurant feeling let down and disheartened. It's disappointing to have been let down in such a manner, especially when our expectations were notably high. Despite this, I remain hopeful that Carluccio's will take steps to enhance their gluten-free offerings, ensuring that every guest enjoys a truly exceptional dining experience, regardless of dietary restrictions. Although my visit may not have met my expectations, I sincerely hope that future guests will encounter the delightful culinary experience that I had initially anticipated. I genuinely look forward to the possibility of revisiting in the future, optimistic that Carluccio's will have addressed these concerns, and that I will be able to indulge in a truly remarkable gluten-free dining experience. A little improvement can go a long way.
C Caroline Om
201 days ago

Feast Without Fear at Carluccio’s! A Gluten-Free Haven

I can't help but praise the gluten-free menu at Carluccio's. From the moment we walked in and mentioned our gluten intolerance, the staff went above and beyond to accommodate us. We were thrilled to be handed a specially curated gluten-free menu that offered a delightful array of dishes to choose from. The waiter's friendliness and attentiveness added to our dining experience. However, as we delved into our meals, some dishes fell short of expectations. My friend's bruschetta, for example, arrived as a thin, untoasted slice of gluten-free bread with an overwhelming amount of raw cherry tomatoes. My mushroom soup, while decent, was accompanied by a dry, lackluster crust of bread. Despite these hiccups, the highlight of the meal was my friend's fish dish, albeit with an abundance of cherry tomatoes. On the other hand, my marinara pasta, unfortunately, missed the mark with its lackluster taste and presentation. While I appreciated the effort put into the gluten-free menu, the execution of some dishes left much to be desired. Although I have mixed feelings about my experience, I remain hopeful that Carluccio's will continue to improve and cater to gluten-free diners like us. Thank you for creating a safe space for us to indulge without fear.
M Marcelle Casingena
203 days ago

Very poor food / badly cooked

As a frequent patron of Carluccio's, I've always found their food to be a delightful culinary experience. From the rich aroma of freshly baked bread to their artfully crafted salads, every bite is a celebration of flavors. The attention to detail and commitment to quality shine through in every dish. One of my favorite dishes is their tuna salad, which always features perfectly cooked tuna, fresh greens, and a delectable dressing that perfectly complements the flavors. It's clear that the chefs at Carluccio's take great pride in ensuring that each dish is a masterpiece. In addition to the exceptional food, the warm and inviting ambiance of Carluccio's always makes me feel right at home. Whether I'm enjoying a peaceful meal alone or celebrating a special occasion with friends and family, the attentive staff and charming surroundings elevate the entire dining experience. Overall, Carluccio's has consistently exceeded my expectations, and I always look forward to returning for another memorable meal. I highly recommend Carluccio's to anyone in search of an exceptional dining experience that is sure to delight the senses.

Introduction

Carluccio's is a well-known and popular Italian restaurant chain that offers a wide range of Italian food products on its website, carluccios.com. Whether you are craving pasta, pizza, cheese, or wine, Carluccio's online store has it all. In this editorial review, we will thoroughly evaluate the various aspects of carluccios.com to help you make an informed decision.

Pros and Cons

  • Pros: carluccios.com offers a diverse selection of authentic Italian products, convenient online shopping experience, detailed product descriptions, responsive customer service, and frequent promotions and discounts.
  • Cons: Limited availability of some products, high shipping costs for some regions, and occasional delays in delivery.

User Experience

Carluccio's website provides a user-friendly experience with its intuitive navigation, visually appealing design, and fast loading times. The straightforward layout and clear categorization make it easy for users to find their desired products. The search function is highly functional and helps users quickly locate specific items. Overall, using carluccios.com is a seamless and enjoyable experience.

Pricing and Value for Money

Carluccio's offers a range of products at affordable prices, considering the high quality and authenticity of the Italian cuisine they provide. While some specialty items may be slightly more expensive compared to other brands, the superior taste and exceptional quality make them worth the investment. The value for money is excellent, especially when considering the superb flavors and the convenience of having these products delivered to your door.

Customer Service

Carluccio's prides itself on exceptional customer service. Their professional and responsive support team is readily available to assist customers with inquiries or any issues that may arise. Whether it's through email, phone, or live chat, customers can expect prompt and helpful responses from their customer service representatives. Carluccio's commitment to customer satisfaction is evident in their dedication to resolving any concerns promptly and efficiently.

Product Quality and Selection

Carluccio's offers a remarkable selection of high-quality Italian products that epitomize culinary excellence. From freshly made pasta to artisanal chocolates, each item is carefully curated to deliver an authentic taste of Italy. The products are sourced from reputable suppliers, ensuring their authenticity and sustainability. Whether you are a cooking aficionado or simply enjoy indulging in exquisite flavors, Carluccio's product range will leave you impressed.

Website Usability

Carluccio's website is designed with usability in mind. The interface is clean, well-organized, and easy to navigate. The site loads quickly, ensuring a smooth browsing experience. Product categories are clearly displayed, allowing users to find what they need effortlessly. The detailed product pages provide comprehensive information, including ingredients, nutritional facts, and cooking instructions. This attention to detail enhances the overall user experience, making it simple and enjoyable to shop on carluccios.com.

Returns and Exchanges

Carluccio's understands that sometimes returns or exchanges are necessary. They have a straightforward and customer-friendly returns policy. If a customer receives a damaged or incorrect item, Carluccio's offers a hassle-free return process and is committed to providing a full refund or replacement. However, it is essential to carefully read and understand the specific terms and conditions of returns and exchanges before making a purchase.

Promotions and Discounts

Carluccio's frequently offers promotions and discounts, making shopping on their website even more enticing. They provide regular updates on promotional offers through their website and newsletter. Customers can enjoy savings on various products, such as buy-one-get-one-free deals, limited-time discounts, or seasonal promotions. These promotions add value to the shopping experience and allow customers to try new products or stock up on their favorites at discounted prices.

Reputation

Carluccio's has built a solid reputation for its commitment to quality and authenticity. With decades of experience in the food industry, they have become synonymous with Italian culinary excellence. Carluccio's rigorous quality control ensures that customers can trust the food they purchase from their website. The brand's dedication to providing exceptional products and services has garnered a loyal customer base and solidified their reputation as one of the best Italian food providers in the market.

Payment Options

Carluccio's offers a variety of secure and convenient payment options to ensure a seamless checkout process. Customers can make payments online using major credit cards, including Visa, Mastercard, and American Express. Additionally, carluccios.com accepts payments through secure digital platforms, such as PayPal. The availability of multiple payment options adds flexibility and convenience to customers' shopping experience.

Loyalty Programs

Carluccio's currently does not have a formal loyalty program or rewards system in place. However, they occasionally offer exclusive promotions or discounts to their newsletter subscribers, providing an element of loyalty rewards. Customers can also stay up to date with new products, promotions, and events by following Carluccio's social media accounts or joining their online community.

Customer Reviews

Carluccio's values customer feedback and encourages shoppers to leave reviews on their website. These reviews help prospective buyers make informed decisions and provide valuable insights into the products' quality and taste. Customer reviews are easily accessible on product pages, allowing users to gauge the community's opinion and experiences. The overall sentiment from customer reviews is overwhelmingly positive, highlighting the exceptional taste and authenticity of Carluccio's products.

Community Involvement

Carluccio's actively participates in philanthropic activities and community involvement. They support various charitable organizations and initiatives, contributing to the well-being of local communities. Through partnerships and events, Carluccio's showcases their dedication to making a positive impact beyond the world of food. Engaging in community involvement initiatives establishes Carluccio's as a socially responsible brand.

Shipping and Costs

Carluccio's provides shipping services to several regions, both domestically and internationally. However, the shipping costs and delivery times may vary depending on the customer's location. While shipping costs may be relatively higher for certain regions, the quality of packaging ensures that products arrive in excellent condition. It is recommended to review the shipping options and associated costs during the checkout process to avoid any surprises.