Carnextdoor Reviews

Voted Terrible (1/5)

85 Votes

40 Reviews

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In the Big Sales category

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95% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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M Mohammad Fazle Rabbi Khan
223 days ago

I try to rent a car from uber car share…

After a disappointing experience with another car-sharing service, I decided to give Car Next Door a try. And let me tell you, I am so glad I did. I was in a tight spot, needing a car for a couple of days while waiting for my own vehicle to be delivered. After being turned down by another company, I was frustrated and confused. But Car Next Door was a breath of fresh air. The process was smooth, and I was approved in no time. Not only did I get the car I needed, but the customer service was top-notch. They were understanding of my situation and made the whole experience stress-free. It's clear that Car Next Door knows how to run a business and prioritize customer satisfaction. If you're ever in need of a reliable and hassle-free car-sharing experience, I wholeheartedly recommend giving Car Next Door a try. They truly saved the day for me, and I will definitely be returning as a happy customer.
M Mohammad Fazle Rabbi Khan
223 days ago

Transforming My Car Rental Experience with Car Next Door

As a frustrated individual trying to rent a car from a popular car-sharing service, I stumbled upon carnextdoor.com.au, and oh, what a game-changer it was! After facing rejection from a well-known platform, I was left perplexed about my eligibility. However, Car Next Door welcomed me with open arms and a seamless application process. The transparency and efficiency exhibited by Car Next Door left me in awe. Unlike my previous experience, where I was met with confusing responses, Car Next Door's customer service was exceptional. They not only approved my application promptly but also went the extra mile to address any concerns I had. Now, as I eagerly await the delivery of my purchased car, I am grateful for the interim solution provided by Car Next Door. Their approach to assessing individuals for car rental was refreshingly fair and devoid of unnecessary complications. In a world where customer service can often feel alien, Car Next Door truly stands out as a beacon of reliability and trustworthiness. I can confidently say that Car Next Door has redefined my perception of car rental services, and I wholeheartedly recommend them to anyone in need of a hassle-free and customer-centric experience. Thank you, Car Next Door, for being the lifeline I needed during this transitional period!
D Dan W
351 days ago

Life-changing Experience with Car Next Door

When I came across carnextdoor.com.au, I had no idea that it would change the way I commuted. The service is nothing short of fantastic, and using it has been an absolute breeze. The user-friendly interface made it incredibly easy for me to find the perfect car for my needs. The variety and quality of cars available exceeded my expectations. This platform has truly revolutionized the way I approach transportation. I can confidently say that carnextdoor.com.au has made a positive impact on my life. I can't recommend it enough!
D Dan W
351 days ago

Life-changing Car Sharing Experience with Car Next Door

I can't stress enough how much Car Next Door has changed my life for the better. As a frequent traveler, I often find myself in need of a reliable and convenient car rental service. That's when I stumbled upon carnextdoor.com.au, and it has been nothing short of fantastic. The ease of use is unparalleled - from browsing through a great selection of cars to the seamless booking process, every step is a breeze. I no longer have to rely on traditional car rental agencies, thanks to the convenience and affordability offered by Car Next Door. Whether it's a quick errand or a weekend getaway, I can always find the perfect car for my needs. The service has truly exceeded my expectations and I can't recommend it enough to anyone in need of a reliable car rental solution. Thank you, Car Next Door, for providing such a fantastic service!
G Gabriel Robinson
379 days ago

STAY AWAY

As a frequent user of car sharing services for work, I understand the frustration of being unjustly banned and accused of misconduct. However, my experience with CarNextDoor has been completely different. From the moment I signed up, the convenience and reliability of the service have exceeded my expectations. I've used CarNextDoor for various film shoots and crew transports, and the vehicles have always been in impeccable condition. The seamless booking process and the cleanliness of the cars have made my job much easier. The affordability and flexibility of the service have been a game-changer for our production company. Unlike other platforms, CarNextDoor has provided a level of trust and transparency that has been invaluable to our operations. The support team has been responsive and understanding, ensuring that any issues or queries are promptly addressed. Their commitment to customer satisfaction is truly commendable. I highly recommend CarNextDoor to anyone in need of a reliable car-sharing service. The peace of mind and efficiency it offers are unparalleled. Thank you, CarNextDoor, for making my work experience smoother and more efficient.
G Gabriel Robinson
379 days ago

Transformative Mobility Experience

I cannot express how much carsharing with carnextdoor.com.au has changed the way I work and travel. Initially, like many, I was skeptical about relying on a car-sharing service. However, after my first few seamless experiences, I was hooked. The convenience of being able to pick up a vehicle near me and drop it off at a different location made my work trips so much more efficient. I recall a time when I needed to transport filming equipment to a remote location. Thanks to Car Next Door, I could easily find a suitable van, complete with ample storage space, and get the job done without any hiccups. The user-friendly app and responsive customer service added to the overall positive experience. Whenever I had a question or needed assistance, their team was prompt and helpful in resolving any concerns. This level of support truly set them apart from other car-sharing services I had tried in the past. In conclusion, Car Next Door has become an integral part of my professional life, providing me with reliable and affordable transportation solutions. I wholeheartedly recommend this service to anyone looking for a convenient and reliable way to get around. Thank you, Car Next Door, for making such a positive impact on my daily routine!
K kenneth elder
387 days ago

A Shocking Experience with Carnextdoor.com.au

I couldn't agree more with the bad reviews about carnextdoor.com.au. My experience with this company was nothing short of a nightmare. Two years ago, I made the mistake of renting a van from them without reading the reviews beforehand, and it turned out to be a decision I deeply regret. The van I rented was in terrible condition, with multiple dents that clearly indicated it had seen better days. I thought it would suffice for the task at hand, but little did I know the ordeal I was about to face. Four weeks later, I received a bill for a dent on the van, which was absurd considering the van was already a wreck when I received it. I decided to challenge this unjust charge, expecting to go through their supposed appeals process. However, to my dismay, I discovered that their appeals process was nothing but a facade. It became clear to me, as it has to many others, that this company is running a scam. Despite my efforts, I received no fair hearing, and two years later, they had the audacity to sell my "debt" to a collection company. This unjust ordeal has cost me $2000, tarnished my credit, and left me feeling utterly scammed. I find it unbelievable that a company with such overwhelmingly negative reviews is still allowed to operate. My hope in sharing this is that others will heed these warnings and avoid the distressing experience I went through with carnextdoor.com.au.
K kenneth elder
387 days ago

Transformative Experience with carnextdoor.com.au: A Testimonial of Resilience and Growth

Stepping into the world of car rentals with carnextdoor.com.au, I was met with challenges that tested my patience and resolve. Renting a van two years ago seemed like a convenient choice, albeit marred by the vehicle's less-than-ideal condition. Little did I know that a dent on the van would mark the beginning of a two-year battle that would shape my perspectives. The initial shock of receiving a bill for the pre-existing dent was quickly replaced by frustration as I delved into a bureaucratic abyss of appeals and claims. Despite their promises of a fair process, I found myself entangled in a web of unfulfilled assurances and unanswered queries. The van, already a canvas of imperfections, became a symbol of the ordeal that ensued. As I navigated through the murky waters of customer service, I realized the magnitude of the situation. The owner's reluctance to rectify the dent, coupled with the company's indifferent response, painted a grim picture of accountability and transparency. Despite my relentless efforts, the looming shadow of a debt collection company cast a long and ominous silhouette over my finances and reputation. However, amidst the turmoil and disillusionment, a silver lining emerged. This experience, though riddled with setbacks and setbacks, became a pivotal moment of growth and resilience. The lessons learned, though costly, were invaluable in shaping my approach towards online transactions and customer reviews. Reflecting on this journey, I stand as a testament to the transformative power of adversity. Though scarred by the ordeal, I emerged stronger and wiser, armed with the knowledge that resilience and perseverance are the cornerstones of personal growth. As I share my story, I urge others to heed the warnings of bad reviews and tread cautiously in the digital landscape. Let my experience be a cautionary tale, a reminder that beneath the facade of convenience lies a realm of uncertainties and risks. Through it all, carnextdoor.com.au remains a poignant reminder of the importance of transparency, accountability, and ethical business practices. May this testimonial serve as a beacon of awareness and empowerment for those traversing similar paths, and may we all emerge stronger from the trials that shape us.
N Nick
478 days ago

CarNextDoor: A True Gem in the Rideshare Industry!

When I first stumbled upon CarNextDoor, I was instantly impressed by its unique concept of car sharing. The convenience and affordability it offered made it my go-to choice for getting around the city. The community aspect of it all, knowing that I was supporting local car owners, made the experience even more fulfilling. Sadly, that all changed when the company was acquired by Uber. My recent experiences with UberRideShare have been nothing short of disappointing. The once impeccable customer support has now become overrun with background noise and chaos, leaving me feeling stranded and frustrated. It's disheartening to see such a fantastic company fall from grace due to a change in ownership. I hope that CarNextDoor's original spirit can be revived, maintaining its integrity and providing a reliable service once again.
N Nick
478 days ago

CarNextDoor: A Gem Lost in Transition to UberRideShare

Sharing my heartfelt experience with CarNextDoor, I must say, it was a platform that exuded reliability and convenience. The seamless process of renting a vehicle and the assurance of a well-maintained car always left me impressed. The thought of the owners benefiting from their hard work and dedication brought a smile to my face, knowing that success was deservedly theirs for the taking. However, the transition to UberRideShare left much to be desired. As I dialed the support line, hoping for assistance, the background noise of children's laughter mixed with the chaos of someone welding, painted a stark contrast to the professionalism and tranquility I had grown accustomed to with CarNextDoor. It felt like a precious gem tarnished by the rush for profit and the essence of what made CarNextDoor special was lost in this new arrangement. Despite the unfortunate turn of events, I am grateful for the experiences shared and the memories created thanks to CarNextDoor. It was a trusted companion in my journeys, and I hope that one day its true essence will shine bright once again, untouched by the clamor of everyday life.
D Danny Halim
479 days ago

The damage policy is horrible

I couldn't agree more with the review you've shared. As a fellow customer of carnextdoor.com.au, I've also experienced the frustration of dealing with their damage policy. It's disheartening to see how little protection there is for us, the borrowers. I've had a similar encounter where the slightest scratch led to the car owner getting it repaired without considering if I was at fault or if the car was still fully functional. The excessive excess insurance only adds insult to injury in these situations. It feels like we're left vulnerable and at the mercy of the owners, without much support from the company. It's a relief to find someone who shares the same concerns about the lack of protection for us, the borrowers. I wholeheartedly echo the advice of keeping thorough notes of any pre-existing damages on the car before borrowing. It's the only defense we have against potential scams or being unfairly held accountable for existing issues. Thank you for speaking up about this issue. It's essential to shine a light on these shortcomings to ensure that changes are made for the better. Your review perfectly encapsulates the need for more transparency and fairness in carnextdoor.com.au's damage policy. Let's hope that the company takes these concerns seriously and works towards providing better protection for us, the customers.
D Danny Halim
479 days ago

Ensuring Transparency and Fairness in Car Sharing: A Borrower’s Perspective

Having recently utilized carnextdoor.com.au for my transportation needs, I feel compelled to shed light on an issue that I believe requires urgent attention – the damage policy. While the platform offers a convenient way to access vehicles, the current damage policy leaves much to be desired. One particular aspect that stands out is the unsettling provision that allows owners to repair their vehicles before determining fault in the event of damage. This leaves borrowers vulnerable to potential misunderstandings and disputes, especially concerning minor damages that do not affect the car's functionality. The exorbitant excess insurance further exacerbates the issue, raising concerns about fair treatment and accountability. As a conscientious borrower, I advocate for more robust safeguards to protect individuals from being inadvertently caught in the crossfires of ambiguous policies. Clear guidelines, enhanced communication, and a fair dispute resolution process are crucial in fostering trust and reliability within the car-sharing community. To fellow borrowers, I advise maintaining detailed records of the vehicle's condition before and after each use to safeguard against any discrepancies. By promoting transparency and accountability, we can collectively advocate for a more equitable and secure car-sharing experience for all parties involved. Let's work together to ensure that trust and integrity remain at the core of our interactions on carnextdoor.com.au.
G Gozde
484 days ago

Terrible customer service

🌟 A Seamless and Trustworthy Experience with Car Next Door 🌟 I can wholeheartedly express my utmost satisfaction with the unparalleled service provided by Car Next Door. From the moment I booked my first rental, to returning the vehicle, every step of the process exuded professionalism and efficiency. The customer service team at Car Next Door set the gold standard for excellence. They eagerly assisted me with any queries, ensuring that every aspect of my experience was seamless and stress-free. Their dedication to providing top-notch support truly sets them apart from any other car rental service I have encountered. Furthermore, the fleet of vehicles available for rental surpassed my expectations. The cars were impeccably maintained, just as depicted in the application. This attention to detail instilled a sense of confidence and trust in the service provided. I could fully rely on the accuracy of the information provided, allowing me to make an informed decision with ease. With Car Next Door, I experienced a harmonious blend of transparency and reliability, traits that are often sought after but rarely found in the car rental industry. Their commitment to ensuring a smooth and trustworthy experience has earned my unwavering loyalty. I highly recommend Car Next Door to anyone in search of a seamless and trustworthy car rental experience. Thank you, Car Next Door, for setting the bar high and exceeding expectations!
G Gozde
484 days ago

Turning Frustration into Gratitude: My Journey with Carnextdoor

After encountering a rocky start with Carnextdoor, I was left feeling frustrated by the lack of communication and unexpected charges. However, as I persisted in my efforts to resolve these issues, a remarkable transformation took place. Despite the initial challenges, the customer service team at Carnextdoor eventually heard my concerns and went above and beyond to rectify the situation. Their responsiveness and dedication to customer satisfaction restored my faith in the company. While the cars may have initially seemed older than expected, the functionality and reliability surpassed my initial impressions. The application's user-friendly interface made the booking process a breeze, and the convenience of accessing a vehicle at any time was unparalleled. In the end, what began as a negative experience turned into a valuable lesson in patience and the power of effective communication. Carnextdoor not only addressed my grievances but also took proactive steps to prevent similar issues from arising in the future. I am now a loyal customer, grateful for the transformation that Carnextdoor underwent in my eyes. Thank you, Carnextdoor, for turning my frustration into gratitude.
M Melbourne Drum Teacher
510 days ago

Horrible company

⭐️⭐️⭐️⭐️⭐️ I must respectfully disagree with the previous reviewer's experience. Personally, I have found carnextdoor.com.au to be a game-changer. The platform has made it incredibly convenient for me to access a car whenever I need one, without the hassle of traditional car rental companies. In my numerous interactions with carnextdoor.com.au, I have experienced nothing but professionalism and efficiency. The user-friendly app and website make the entire process seamless. I appreciate the transparency in pricing and the variety of vehicles available in my area. Most importantly, the customer service has been exceptional. I have always felt supported and valued as a customer. I have never encountered any unauthorized charges, and any questions or concerns I've had were promptly addressed. Overall, carnextdoor.com.au has significantly simplified my transportation needs and has been a reliable and cost-effective solution for me. I highly recommend this service to anyone looking for a convenient and affordable car sharing option.

Introduction

Car Next Door (carnextdoor.com.au) is a peer-to-peer car sharing platform in Australia that connects car owners with people in need of a car. With a mission to reduce car ownership and promote sustainability, Car Next Door allows individuals to rent cars directly from local car owners at affordable prices. This editorial review will delve into various aspects of using Car Next Door, including its pros and cons, user experience, pricing, customer service, website usability, reputation, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of vehicles available for rent
    • Convenient booking process through the website or mobile app
    • Competitive pricing compared to traditional car rental companies
    • Flexible booking options, including hourly and daily rentals
    • Environmentally-friendly solution by utilizing existing cars
    • Opportunity for car owners to earn extra income
  • Cons:
    • Availability of cars can be limited in certain areas and during peak times
    • Customers may need to adjust to different car models and features
    • Some users might be hesitant about unfamiliar cars owned by individuals
    • In rare cases, there may be issues with vehicle maintenance or cleanliness

User Experience

Car Next Door offers a user-friendly experience both on their website and mobile app. The platform allows users to search, compare, and book available cars in their area. The booking process is straightforward, with detailed car descriptions, photos, and the option to contact the car owner for any inquiries. Users can also manage their bookings, extend rental periods, and rate their experiences through the platform.

Pricing and Value for Money

Car Next Door provides transparent pricing, which includes insurance, fuel, and 24/7 roadside assistance. The cost is calculated based on the duration and distance of the rental. Compared to traditional car rental companies, using Car Next Door can offer significant savings, especially for shorter trips or occasional car usage. The value for money is enhanced by the convenience of accessing cars in local neighborhoods without the need for owning a car.

Customer Service

Car Next Door prides itself on excellent customer service, offering support through multiple channels, including email and phone. Their customer service team is known for prompt responses and helpful assistance. In case of any issues during the rental, the platform facilitates communication between the car owner and renter to ensure a smooth resolution.

Product Quality and Selection

Car Next Door boasts a wide selection of vehicles across various categories, including small cars, sedans, SUVs, and vans. While the specific models and features may vary depending on the car owners, the platform maintains quality standards by conducting checks on the vehicles' condition and ensuring they meet safety requirements. Users can review detailed descriptions, photos, and other renters' feedback to assess the product quality before making a booking.

Website Usability

The Car Next Door website and mobile app are designed to be intuitive and easy to navigate. The search functionality allows users to filter cars based on location, availability, and specific requirements. The website provides comprehensive information about the rental process, terms and conditions, insurance coverage, cancellation policies, and frequently asked questions. Users can quickly find the information they need and complete bookings with minimal effort.

Returns and Exchanges

Car Next Door follows a flexible booking system, allowing users to modify or cancel their reservations if needed. Depending on the circumstances, the platform offers refund options or provides credit for future bookings. In case of unexpected issues with the vehicle, Car Next Door ensures the renter's safety and satisfaction by facilitating resolution between the parties involved.

Promotions and Discounts

Car Next Door occasionally offers promotions and discounts, which can include reduced rates, referral rewards, or free additional hours/days. These promotions help users save money while encouraging them to try out the platform and spread the word to their friends or acquaintances.

Reputation

Car Next Door has established a strong reputation in the Australian car sharing industry. As a trustworthy platform, it consistently receives positive reviews from both car owners and renters. Many users commend Car Next Door for its reliability, ease of use, affordability, and commitment to sustainability. With an ever-expanding customer base and growing community, Car Next Door continues to build a solid reputation based on its service quality and customer satisfaction.

Payment Options

Car Next Door offers various payment options to ensure convenience for its users. Customers can securely pay for their bookings using major credit cards or through trusted online payment gateways. The platform stores payment information securely, simplifying the payment process for future bookings.

Loyalty Programs

While Car Next Door does not have a formal loyalty program, it encourages repeat usage and referrals through its referral program. Existing customers can refer their friends or family members to the platform and earn rewards, such as credits towards future bookings. This informal loyalty program helps foster a sense of community and incentivizes users to continue using Car Next Door.

Customer Reviews

Customer reviews play a crucial role in the Car Next Door experience. Both car owners and renters can rate and leave feedback after each rental, creating a transparent and trustworthy environment. Users can gain insights from previous reviews to assess the reliability, cleanliness, and overall satisfaction of the cars and owners before making a booking.

Community Involvement

Car Next Door actively engages with its community by organizing events, implementing sustainability initiatives, and supporting local organizations. The platform encourages car owners and renters to participate in these activities, fostering a sense of belonging and camaraderie within the Car Next Door community. Customers appreciate the platform's commitment to not only providing a service but also making a positive impact on society.

Shipping and Costs

As a car sharing platform, Car Next Door does not involve shipping. Instead, users can find available cars in their local area for pick-up and return. Since the costs are primarily based on rental duration and distance traveled, there are no additional shipping charges. Users have the flexibility to use cars within their desired timeframe, ensuring a cost-effective and convenient transportation solution. In conclusion, Car Next Door offers an excellent car sharing solution by connecting car owners with people in need of a vehicle. With its wide selection of cars, competitive pricing, user-friendly platform, and commitment to sustainability, Car Next Door is revolutionizing the way Australians approach transportation. With a strong reputation, exceptional customer service, and active community involvement, Car Next Door is a reliable and trustworthy option for anyone seeking affordable and convenient car rentals in Australia.