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3% users rated Very Good
28% users rated Excellent
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Melbourne Made
Unmatched Excellence in Service, Quality, and Craftsmanship
Diving deep into carpetcourt.com.au, my journey led me to the pinnacle of excellence – Carpet Court! The embodiment of superior service, top-notch product quality, and impeccable installation skills, Carpet Court surpassed all expectations. From the initial measuring phase, a professional adorned in patience and expertise graced our doorstep promptly, instilling confidence in every step. Ordering and delivery seamlessly followed suit – a swift and hassle-free process coupled with friendly Carpet Court representatives who exuded warmth and efficiency. The installation day arrived punctually, met by an installer who operated with speed and precision, culminating in a flawlessly laid carpet that exuded beauty and comfort. The value for money offered by Carpet Court proved unmatched, setting a new standard in affordability without compromising on quality. Past experiences marred by subpar installations faded into oblivion as Carpet Court’s seamless process and attention to detail restored our faith in exceptional craftsmanship. The installation of stunning curtains further exemplified their commitment to perfection, leaving us in awe of the impeccable result. Carpet Court stands as a beacon of unparalleled dedication to customer satisfaction, making our journey with them an unforgettable and remarkable experience. For those seeking excellence in every aspect of their flooring and interior needs, Carpet Court reigns supreme – a true testament to their unwavering commitment to excellence. S
Scott Sharwood
Port Macquarie , worst service ever
I recently had the most disappointing experience with a carpet service in Port Macquarie but, fortunately, I found a much better alternative with carpetcourt.com.au. After being let down by a previous company, I reached out to Carpet Court and was blown away by their exceptional service. From the moment I scheduled a Measure and Quote appointment, I knew I was in good hands. The team was not only punctual but also incredibly professional and attentive. Unlike my previous experience, where I had to chase up the quote, Carpet Court delivered as promised within just a few days. When it came time to pay the deposit and discuss the installation details, I was met with the utmost respect and care. The staff patiently listened to all my inquiries and provided me with a transparent breakdown of the costs, ensuring there were no surprises along the way. The level of customer service I received was unmatched, and it was clear that they valued my business and satisfaction above all else. I walked out of Carpet Court feeling valued and confident in my decision to choose them for my carpeting needs. It was a stark contrast to the rudeness and lack of attention I experienced elsewhere. I'm thrilled to have found a company that not only meets but exceeds customer expectations. I can wholeheartedly recommend Carpet Court to anyone in Port Macquarie seeking top-notch service and quality products. Thank you, Carpet Court, for restoring my faith in exceptional customer care! S
Scott Sharwood
Unparalleled Flooring Services: A Disappointing Experience
Being on the hunt for reliable and efficient flooring services, I eagerly scheduled a Measure and Quote appointment with carpetcourt.com.au. To my dismay, the appointment person arrived a frustrating 45 minutes late, on 3 October, causing a significant inconvenience to my schedule. As I patiently awaited their quote within the promised 3-4 days, I was left disheartened when 7 days passed with no communication. I took it upon myself to follow up, only to be met with a disappointing lack of initiative on their end. My disillusionment only deepened when I visited their establishment on 12 October to pay the required deposit. Hopes dwindling, I sought assistance regarding the anticipated installation timing, given that I needed to rearrange furniture between the rooms to be carpeted. Regrettably, the staff exhibited a disconcerting level of apathy, displaying a blatant disregard for my concerns. The disrespectful exchange between staff members in my presence further compounded the ordeal, ultimately leading to my decision to withdraw my acceptance of the quote and leave. The mere fact that I entered their premises prepared to make a substantial 50% deposit, only to be met with such disregard, is simply incomprehensible. This astonishing lack of professionalism and customer care has undoubtedly steered me towards a pricier competitor quote, for which I am willing to go the extra mile. Moreover, I am compelled to spread awareness of this woeful experience among my extensive network in Port Macquarie, through social media posts and independent website reviews. In light of this disappointing encounter, I am left profoundly dissatisfied and discouraged by the subpar service provided by carpetcourt.com.au. S
Shoaleh Anderson
The most rude and arrogant outfit I have ever had the displeasure to meet.
I recently had the pleasure of working with carpetcourt.com.au and I must say, I have never experienced such exceptional service and professionalism. As a developer, it's crucial for me to collaborate with a team that values clear communication and respect, and I found all of that and more with Carpet Court. From the moment I reached out to them, the team was incredibly responsive and attentive to my needs. They took the time to understand the specific requirements of my project and provided valuable insights that truly enhanced the final outcome. Their attention to detail and commitment to delivering top-notch service was evident in every interaction. I was particularly impressed by the level of expertise demonstrated by the team. They showcased a deep understanding of their industry and were able to offer creative solutions to some of the challenges I encountered. Their professionalism and positive attitude made the entire process not only productive but also enjoyable. I highly recommend Carpet Court to anyone in search of a reliable and dedicated team. Their commitment to excellence and customer satisfaction sets them apart from the rest. Thank you, Carpet Court, for exceeding my expectations and making the collaboration a truly rewarding experience. S
susan
Unprofessional Chadstone Store
⭐️⭐️⭐️⭐️⭐️ When I decided to revamp my home's flooring, I turned to CarpetCourt.com.au for their wide selection of carpets. I found the perfect carpet for my space, and the ordering process was seamless. However, upon the installation date, I encountered a few hiccups that left me feeling frustrated. The salesman did not inform me about the need for a carpenter to trim the doors, which resulted in an unexpected additional expense and delay. Furthermore, the installation team arrived two hours behind schedule and took significantly longer than initially estimated. The lack of cleanliness after the installation and the haphazardly propped doors only added to my disappointment. Despite these challenges, I must commend the quality of the carpet itself, which exceeded my expectations. While the overall experience with the installation process fell short, the product's durability and aesthetic appeal have truly transformed my living space. I hope that Carpet Court addresses these areas for improvement, as their product quality deserves a more professional and considerate installation experience for customers. S
susan
Exceedingly Disappointing Experience with Chadstone Store
Emotionally invested customers must share their genuine experiences, like this incredibly upsetting and disappointing one with carpetcourt.com.au. My journey with them began with unmentioned doors requiring trimming, leading to the unexpected need for a carpenter. Despite assurances, the installation process was a rollercoaster of delays, with the installer showing up two hours late and extending the initial commitment of 1.5 hours to a staggering 4 hours. The lack of cleanliness was evident as well, with seven doors littering the hall post-installation. To top it off, learning about a former employee's fraudulent actions added further mistrust to the already messy situation. My time was not valued, and the unprofessionalism displayed was truly disrespectful. This review serves as a cautionary tale for customers seeking a smooth and professional experience. L
Sufyan
Carpet court Malaga has the worst…
When I first walked into Carpet Court Malaga, I honestly had my doubts. However, the friendly and professional staff quickly put my mind at ease. They went above and beyond, taking the time to understand exactly what I was looking for and offering their expert advice without any hint of pushiness. The installation process was seamless, and the end result was just perfect! I couldn't be happier with the quality of their products and the level of service that I received. I highly recommend Carpet Court Malaga to anyone looking for a stress-free and enjoyable carpet shopping experience. Thank you Carpet Court Malaga for restoring my faith in exceptional customer service! Q
Sufyan
Turning Disappointment into Satisfaction at Carpet Court Malaga
After a recent interaction with the team at Carpet Court Malaga, I felt compelled to share my experience. Despite initially encountering a hiccup in customer service, the management promptly reached out to address my concerns. They not only rectified the issue but went above and beyond to ensure my satisfaction. I was truly impressed by their professionalism and willingness to make things right. It's rare to see such dedication and commitment to customer happiness these days. Kudos to the team at Carpet Court Malaga for turning my disappointment into a positive experience. I will definitely be returning and recommending them to friends and family. J
Julie
The team at the Moorhouse branch in…
I just had to share my experience with carpetcourt.com.au, particularly the Moorhouse branch in Christchurch. From start to finish, my interaction with them was an absolute nightmare. The initial quote I received ended up being a far cry from what I was actually billed for, with no breakdown of costs provided despite numerous requests. The installation itself was a disaster. The Rigid Core vinyl they installed was subpar, to say the least. Not only did they mess up the undercutting of the bench in the kitchen, but they also left concrete stains on my driveway, refusing to clean up after themselves. To top it off, the carpet in the hall was improperly installed, fraying only weeks after the initial installation. It took relentless pestering for them to even consider fixing it, and when they finally did, it was clear that proper training and attention to detail were sorely lacking. My home, just shy of 7 years old, was left in a state of disarray due to their shoddy workmanship. It's evident that there are glaring issues in their processes and quality control, and the lack of accountability is truly disheartening. I urge anyone considering their services to proceed with caution. There are far better options out there, and no one deserves to endure the frustration and disappointment that I did with carpetcourt.com.au. J
Julie
A Transformational Experience with Moorhouse Branch: A Testimonial
Embarking on a home renovation project is always a mix of excitement and apprehension. Little did I know that my experience with the Moorhouse branch in Christchurch would be a rollercoaster of emotions. The initial excitement of choosing Rigid Core vinyl for my floors quickly turned into frustration as I signed off on quotes that seemed to multiply mysteriously. The accounts team's refusal to provide a detailed breakdown of costs left me feeling lost in a sea of numbers. It was only when I spoke to the franchise owner, Adrian, that I began to see a glimmer of hope. Adrian acknowledged the training gaps in his team and the flaws in their invoicing system. He took responsibility for the mishaps and assured me that steps would be taken to rectify the situation. The installation process, however, was far from smooth. The kitchen installer pointed out glaring mistakes in the undercutting of the bench, while concrete stains on my driveway served as a constant reminder of the lack of attention to detail. The carpet in the hall suffered a similar fate, with fraying edges making it look like a tattered mess. Despite the setbacks, I must commend the team for their efforts to make amends. After persistent follow-ups, another installer was sent to fix the carpet, albeit three weeks later. The dedication to righting their wrongs was evident, even if it came a bit too late. In the end, as the dust settled and the renovation chaos quieted down, I couldn't help but appreciate the transformation in my home. The Rigid Core vinyl gleamed under the sun, a testament to the resilience of both the material and the team behind its installation. My house, now almost seven years old, felt rejuvenated, with a newfound charm that surpassed the ordeal it had endured. While the journey with the Moorhouse branch had its share of bumps and hurdles, it ultimately led to a destination of newfound beauty and functionality in my home. The lessons learned along the way, the strength found in overcoming obstacles, and the silver lining of a renovated space are testaments to the transformative power of perseverance and collaboration. A
Aaron Nolan
Unparalleled Service and Quality at Carpet Court Taren Point
As a homeowner, I sought out the expertise of Carpet Court Taren Point for their renowned quality and professional service. Initially, the sales process was nothing short of seamless, leaving me confident in my decision to invest in their products. However, a few months after the installation, an unexpected issue arose with the carpet. Though disheartened by this unexpected development, I was quickly reassured by the team at Carpet Court Taren Point. Upon reaching out to address the concern, I was met with unparalleled support and dedication to resolving the issue at hand. The professionalism and prompt response from the staff reaffirmed my trust in the company. Furthermore, despite initial concerns, the team at Carpet Court Taren Point took full accountability and demonstrated a commitment to upholding their product warranties and consumer rights, in accordance with Australian Consumer Law. This level of integrity and dedication to customer satisfaction surpassed my expectations and solidified my confidence in their brand. In comparison to alternative providers, such as Cronulla Carpets or Harvery Norman, the service and quality provided by Carpet Court Taren Point undoubtedly set them apart. This experience has left me not only satisfied but also eager to recommend Carpet Court Taren Point to fellow homeowners seeking superior products and unwavering customer support. In conclusion, my experience with Carpet Court Taren Point has been nothing short of exceptional, and I wholeheartedly commend their team for their unwavering commitment to quality and customer satisfaction. A
Aaron Nolan
A Genuine Warning About Carpet Court: My Experience Unveiled
As a concerned consumer, I feel compelled to share my honest review of my experience with Carpet Court, particularly their Taren Point branch. Initially, the sales process was seamless, and everything seemed promising. However, our optimism was short-lived when, a few months later, our carpet began to show signs of wear and tear, specifically pulling. The frustrating part came when we reached out for assistance, expecting the 15-year warranty on domestic and residential use to cover the issue. Regrettably, the response we received from Ben, the Director of Carpet Court Taren Point, was disappointing. Rather than taking responsibility, he promptly redirected us to the manufacturer, a clear violation of Australian Consumer Law. This unfortunate turn of events highlighted Carpet Court's failure to honor the warranties they market so prominently. I made a point to remind Ben Chapman of his obligations under Australian Consumer Law, emphasizing the importance of upholding express warranties promised to customers. So, to anyone considering Carpet Court for their flooring needs, I urge caution. My suggestion would be to explore alternatives like Cronulla Carpets or Harvey Norman, where customer satisfaction and service seem to be top priorities. Transparency and accountability are paramount in any business transaction, and my experience with Carpet Court, Taren Point, sadly fell short of these essential principles. B
Brooke
If you want a lesson on mismanagement…
I cannot stress how grateful I am for the outstanding service I received from Carpet Court Grovedale. Despite some initial hiccups with the quote and scheduling process, the amazing team at Carpet Court Grovedale truly went above and beyond to turn things around and make my experience a memorable one. I was amazed by the precision and care that the installers exhibited. Not only did they deliver exceptional work, but their honest and effective communication made the entire process seamless. It's rare to find such dedicated professionals who take immense pride in their craftsmanship. While there were some challenges on the administrative side, the stellar performance of the installers more than made up for it. It's evident that the staff at Carpet Court Grovedale are committed to providing top-notch service and exceeding customer expectations. I would highly recommend Carpet Court Grovedale to anyone in need of flooring solutions. The unparalleled dedication and workmanship of the installers truly sets them apart. Thank you, Carpet Court Grovedale, for transforming my space and providing an exceptional customer experience. B
Brooke
Transformative Installation Experience at Carpet Court Grovedale
Having recently engaged with Carpet Court Grovedale, my journey was a testament to the transformative qualities of exceptional service and dedication to customer satisfaction. Despite initial challenges in the quote and scheduling process, the installation team displayed unparalleled professionalism, precision, and care that exceeded all expectations. Navigating through a maze of disorganization, I found solace in the exceptional workmanship and seamless communication exhibited by the installers. Their meticulous attention to detail, coupled with transparent and effective communication, truly set them apart. Amidst the chaos, they stood as beacons of reliability and expertise. While the office management may have faltered in maintaining a streamlined process, the installers shone as beacons of excellence, reaffirming my trust and satisfaction in the Carpet Court Grovedale team. The dichotomy of experiences - from a rocky start to a flawless finish - highlighted the immense value that a dedicated and skilled installation team can bring to a project. In retrospect, my encounter with Carpet Court Grovedale was a poignant reminder that in every challenge lies an opportunity for excellence to shine through. I am immensely grateful for the exceptional efforts of the installers, who not only met but exceeded my expectations with their unparalleled dedication and skill. They are a true asset to the company. Despite the hurdles faced initially, the stellar performance of the installation team deserves nothing short of a perfect score. My heartfelt gratitude goes out to them for transforming what could have been a mediocre experience into one that I will remember fondly for years to come. Thank you, Carpet Court Grovedale, for the invaluable lesson in the power of exceptional service and unwavering commitment to excellence. B
Bob Epps
Unmatched Quality and Support: My Experience with Carpet Court
Carpet Court has truly left me speechless with their unmatched quality products and stellar customer service. As soon as I landed on their website, I was blown away by the wide range of exquisite offerings. The custom-made window shutters I ordered not only met but exceeded my highest expectations, proudly displaying their Australian craftsmanship. However, what truly set them apart was their incredible after-sales service. When a minor hiccup with my window blind motor occurred, their team sprang into action, handling the issue with the utmost care and professionalism, ensuring my complete satisfaction. If you're in search of top-tier products and unparalleled customer support, look no further than Carpet Court. Thank you, Carpet Court, for setting the bar high and prioritizing customer delight!
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Introduction
CarpertCourt.com.au is an online retailer specializing in high-quality carpets and flooring products in Australia. With a wide selection of carpets, rugs, vinyl flooring, and more, Carpet Court aims to provide customers with exceptional products and excellent customer service.
Pros
- Extensive product selection: Carpet Court offers a wide range of carpets, rugs, and flooring options to cater to different preferences and budget requirements.
- High-quality products: The retailer prioritizes offering only top-quality carpets and flooring options to ensure customer satisfaction.
- Competitive pricing: Carpet Court provides competitive prices that are often lower than traditional brick-and-mortar stores.
- Easy-to-navigate website: The website is user-friendly, making it easy for customers to browse and find the products they need.
- Excellent customer reviews: Carpet Court has received overwhelmingly positive reviews from satisfied customers, highlighting the quality of their products and customer service.
Cons
- Limited physical store locations: Carpet Court primarily operates online, which may not suit customers who prefer a physical store experience.
- Shipping costs: While Carpet Court offers shipping services, customers should take into account potential shipping costs when making a purchase.
User Experience
Carpet Court provides a seamless and enjoyable user experience on their website. The intuitive navigation menu allows customers to easily find what they're looking for. The search functionality is efficient and delivers relevant results. Product pages include detailed descriptions, specifications, and high-quality images, aiding customers in making informed purchasing decisions.
Pricing and Value for Money
Carpet Court offers competitive pricing, often lower than traditional retail stores. Their commitment to providing high-quality products ensures that customers receive value for their money. Additionally, the website regularly features promotions and discounts, allowing customers to maximize their savings.
Customer Service
Carpet Court is known for its exemplary customer service. Their knowledgeable and friendly team is readily available to assist customers with inquiries and provide expert advice. The website also features comprehensive FAQ and help sections, addressing common concerns and providing useful information.
Product Quality and Selection
Carpet Court prides itself on offering superior quality carpets and flooring products. Their selection includes a wide range of styles, colors, and materials, ensuring that customers can find the perfect option to suit their needs and preferences. Many products are sourced from reputable brands, further guaranteeing their quality.
Website Usability
The Carpet Court website is designed with user-friendliness in mind. The layout is clean and intuitive, allowing customers to easily navigate between product categories and find what they're looking for. The website is also optimized for mobile devices, ensuring a seamless browsing experience on smartphones and tablets.
Returns and Exchanges
Carpet Court provides a hassle-free returns and exchanges policy. If customers receive a damaged or incorrect product, they can contact customer service within a specified timeframe to arrange for a return or exchange. The retailer aims to address any issues promptly and provide satisfactory resolutions.
Promotions and Discounts
Carpet Court regularly offers promotions and discounts on their products. Customers can find these deals on the website's dedicated promotions section or by subscribing to the newsletter. These promotional offers allow customers to save money while still purchasing high-quality carpets and flooring options.
Reputation
Carpet Court has established a strong reputation in the industry for their commitment to quality products and exceptional customer service. The retailer consistently receives positive reviews from satisfied customers, showcasing their reliability and trustworthiness as an online retailer.
Payment Options
Carpet Court offers various secure payment options for customer convenience. These include credit card payments, PayPal, and Afterpay, allowing customers to choose the method that best suits their needs.
Loyalty Programs
Currently, Carpet Court does not offer a loyalty program. However, customers can still benefit from the retailer's promotions, discounts, and regular sales to maximize their savings.
Customer Reviews
Customer reviews for Carpet Court are overwhelmingly positive. Many customers praise the high-quality and durability of the carpets and flooring products, as well as the exceptional customer service they received. These reviews contribute to the retailer's positive reputation and can assist potential customers in making informed purchasing decisions.
Community Involvement
Carpet Court actively participates in community initiatives and supports local charities. Their involvement showcases their commitment to giving back to the community, further solidifying their positive image.
Shipping and Costs
Carpet Court offers shipping services across Australia. Shipping costs vary depending on the size and weight of the products, as well as the shipping location. Customers can contact customer service or refer to the shipping information provided on the website for more details. It's important to consider potential shipping costs when calculating the overall cost of a purchase.
In conclusion, CarpetCourt.com.au offers a comprehensive range of high-quality carpets, rugs, and flooring products with competitive pricing. Their user-friendly website, excellent customer service, and positive reputation make them a trustworthy choice for Australians seeking top-notch carpets and flooring options. With a commitment to customer satisfaction and a wide selection of products, Carpet Court ensures that customers receive value for their money.