Carpisa Reviews

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42 Reviews

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In the Bags and Luggage Store category

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T Tatev Kartshikyan
55 days ago

From Armenia with Love: A Heartfelt Testimonial for

As an Armenian customer, I recently had the pleasure of ordering from for the first time, and I must say, I was truly impressed. The seamless ordering process, prompt delivery, and most importantly, the exceptional quality of the products left me in awe. It's rare to find a brand that not only meets but exceeds expectations, and did just that for me. I am truly grateful for the experience and hope that will continue to uphold its high standards of quality and service. To anyone considering shopping here, I highly recommend it. You won't be disappointed!
C Catherine Bonham
84 days ago Delivers Exemplary Customer Service!

It's not often that you come across prompt and fabulous service these days, but has truly set the bar high. During a recent trip to Milan, Italy, I purchased a new suitcase and found myself in need of assistance with setting the lock before my upcoming travels. I reached out to Carpisa's customer service team via email and was pleasantly surprised to receive an immediate response with clear and helpful instructions. The swift and effective resolution to my query left me thoroughly impressed and reassured about my purchase. Thank you, Carpisa, for not only delivering a quality product but also for backing it up with superior customer service. I am a delighted and loyal customer! Catherine B.
C Catherine Bonham
84 days ago

Immediate & fabulous service

My evaluate for Hello, I simply bought a brand new suitcase in Milan, Italy and wanted directions for setting the lock. I will be touring house within the subsequent week so I wanted to type it out. I emailed Carpisa asking for assist. I acquired a response instantly with directions. I'm completely impressed. Thanks on your superior service. Catherine B.
B Bryan Thompson
110 days ago

Exceptional Quality, But Limited Warranty Reach

I recently purchased 6 pieces of Carpisa Luggage in Dubai, and while I was initially impressed with the quality, I encountered a disappointing issue with their warranty service. After relocating to the US, one of the handles on my luggage snapped, prompting me to seek assistance from Carpisa. To my dismay, I was informed that they were unable to provide the necessary assistance unless I brought the luggage to one of their locations or visited Europe, where the company is based. This limitation left me feeling stranded and unsupported. Despite expressing my willingness to have a local shop make the repair, Carpisa's solution was far from convenient or customer-friendly. The lack of flexibility in this situation was disheartening, especially considering that a simple solution was within reach. Looking at another customer's experience in Australia, where Carpisa did extend their support, it appears that their willingness to provide assistance may vary based on individual circumstances. This inconsistent approach to customer service has left me with a strong sense of disappointment and a resolve not to consider Carpisa for future purchases. While I cannot fault the quality of the products themselves, the limited reach of their warranty service has left me questioning the overall value and customer care provided by Carpisa. As a loyal customer, I hope to see them enhance their support services in the future to ensure that all customers, regardless of location, can experience a consistent and reliable level of care and assistance.
B Bryan Thompson
110 days ago

Going the Extra Mile: A Heartfelt Carpisa Luggage Review

As a frequent traveler, I take the quality of my luggage seriously. Three years ago, I invested in 6 pieces of Carpisa Luggage while in Dubai, attracted by their supposed warranty. However, my experience with their warranty service left me feeling stranded. When one of the handles snapped after our move back to the US, I reached out to Carpisa for assistance. To my disappointment, I was informed that unless I could bring the luggage to one of their European locations, they couldn't help. I was disheartened by their response, especially since the repair seemed simple and local repair shops were available. I even suggested the possibility of them mailing me the handle, but to no avail. It was disheartening to learn of a contrasting review where Carpisa assisted a customer in Australia. This inconsistency in customer service was baffling. The inconvenience and lack of support left me with the firm decision not to purchase Carpisa products in the future. As a customer who values reliability and support, this experience fell short of my expectations. I hope Carpisa reconsiders their approach to warranty service and extends their assistance to all customers, regardless of their location.
J John Bratt
120 days ago

Exceptional Support and Quality Products at Carpisa

I cannot help but express my gratitude for the outstanding customer service provided by Carpisa. When my family and I encountered some unfortunate mishaps during our 2018 vacation, Carpisa came to our rescue. We found ourselves in need of replacing a few damaged cases, and Carpisa's products not only exceeded our expectations in performance but also stood the test of time. Recently, when we required a replacement part, the Carpisa team went above and beyond. Despite the distance and the lack of physical stores in Australia, their customer service team promptly and efficiently arranged for the necessary item to be sent to us. Their dedication and support truly exemplify their commitment to customer satisfaction. I want to extend my sincere appreciation to Carpisa for their exceptional products and for their remarkable customer care. The seamless combination of quality goods and unparalleled service sets Carpisa apart. I wholeheartedly recommend Carpisa to anyone in search of top-notch products and unwavering support. Thank you, Team Carpisa, for your remarkable assistance!
J John Bratt
120 days ago

Exceptional Customer Support: Carpisa Goes Above and Beyond

I can't say enough about the impeccable customer service I received from Carpisa. After purchasing several quality cases that have lasted us since 2018, we experienced a minor issue and needed a part replaced. Despite being in Australia with no Carpisa outlets, the customer support team went out of their way to ensure we received the necessary replacement. Their dedication and commitment to customer satisfaction have truly impressed me. Carpisa has won my loyalty, and I highly recommend their products and their outstanding customer support. Thank you, Team Carpisa, for your exceptional service! 👌🏼
F Federica Spangaro
120 days ago

Outstanding Customer Support at

I cannot say enough about the exceptional customer service I received from Carpisa. When an issue arose with my delivery, the team went above and beyond to assist me, despite the problem not being directly within their control. Their speed, support, and willingness to intervene with the delivery company made a world of difference. I am thoroughly impressed and grateful for the level of care and dedication they showed. Thank you, Carpisa, for your outstanding service!
H Haifa Fardoun
174 days ago

Italian Branch of Went Above and Beyond!

As a loyal customer of, I recently encountered an issue with a baggage bag that I had purchased five years ago. To my surprise and delight, the Italian branch of Carpisa went above and beyond to resolve my problem. Despite the lack of warranty service in my country, Lebanon, the customer service team in Italy replaced my bag with a brand new one under warranty. I cannot express enough gratitude for their exceptional service and dedication to customer satisfaction. This experience has solidified my trust and loyalty to, and I will continue to recommend their products and service to everyone I know. Thank you,, for truly valuing your customers and making things right.
H Haifa Fardoun
174 days ago

A Heartfelt Gratitude to Carpisa: A Customer Service Miracle

When my beloved baggage bag purchased 5 years back developed a troubling issue, my heart sank. However, Carpisa's Italian branch turned this adversity into a memorable experience. Their exceptional customer service not only acknowledged my concern but also swiftly replaced the faulty bag under warranty. Living in Lebanon, where warranty services are a luxury, Carpisa's proactive and diligent approach stood out. The level of care and dedication exhibited by the team reinstated my faith in customer service excellence. Their actions went beyond fulfilling a warranty; they restored my confidence in the brand and left a lasting impression on me. I am immensely grateful to Carpisa for their prompt resolution and unwavering support. This incident not only highlights their commitment to customer satisfaction but also showcases their empathy and professionalism. Carpisa has truly set a benchmark in customer service, making them a brand I will always trust and recommend with confidence.
256 days ago

Unmatched After-Sales Service: Carpisa Goes Above and Beyond!

I can't thank Carpisa enough for their exceptional after-sales service! Two years ago, I purchased two top-notch Carpisa GO TECH+ suitcases from their Pergine (TN) store, and they have been a travel essential for me since then. However, during a recent flight, one of the suitcases lost a wheel. Thankfully, Carpisa came to the rescue! I reached out to them and ordered three wheels – one to replace the missing one and two as spares. To my surprise, Carpisa didn't just send me the three wheels I requested; they went above and beyond by providing me with four complete wheels at no cost! Their generosity and commitment to customer satisfaction truly impressed me. I am incredibly grateful for Carpisa's outstanding after-sales support, and I wholeheartedly recommend them to anyone in need of reliable and caring service. Thank you, Carpisa, for setting the bar high and ensuring that your customers are well taken care of!
256 days ago

Gratitude Overflowing: Carpisa’s Exceptional Care Sets Them Apart!

Reflecting on my remarkable experience with Carpisa, I cannot help but express my immense gratitude for their exceptional after-sales service. Two years back, I ventured into the Pergine (TN) store and invested in two Carpisa GO TECH+ suitcases, a decision I've never regretted. Recently, during a turbulent flight, one of my beloved suitcases lost a wheel, leaving me disheartened. However, Carpisa's response to my dilemma restored my faith in customer care. Upon contacting them, not only did they promptly deliver the much-needed replacement wheel for my damaged suitcase, but they went beyond my expectations by generously providing me with an additional two spare wheels, all free of charge! Such a gesture of goodwill and care speaks volumes about Carpisa's commitment to their customers' satisfaction. Their proactive approach to problem-solving and willingness to go the extra mile sets them apart from the rest. To Carpisa, I extend my heartfelt thanks for not only resolving my issue but for exceeding my expectations with their generosity and promptness. From now on, Carpisa has not only earned a loyal customer in me but also a dedicated advocate eager to share my positive experience with others. Thank you, Carpisa, for proving that exceptional customer service still exists!
O Oksana Vilne
266 days ago

Exceptional Service That Exceeded My Expectations!

I have always been a fan of Carpisa, but my recent experience with their customer service has truly solidified my loyalty to this brand. During a trip from Riga to Croatia and then to Greece, my luggage unexpectedly broke. In a panic, I reached out to Carpisa's customer service team to see if they could offer any assistance in Thessaloniki. Despite being in Croatia at the time, I was pleasantly surprised to receive a response within a day. Upon my arrival in Greece, I made my way to the Carpisa store, conveniently located a mere 2 minutes from my hotel in the city center. What happened next not only restored my faith in excellent customer service but also left me deeply impressed. Without any hesitation, Carpisa exchanged my damaged luggage at no extra cost. The seamless and efficient manner in which Carpisa handled my situation is a testament to their commitment to customer satisfaction. From the initial point of contact to the in-store experience, every interaction with their team was nothing short of exceptional. I cannot thank Carpisa enough for their prompt assistance and gracious support. Without a doubt, Carpisa has set a new standard for what exceptional customer service truly means. They have not only won me over as a customer for life but have also earned my heartfelt recommendation to anyone in search of a brand that goes above and beyond to take care of its customers. Thank you, Carpisa, for turning what could have been a travel disaster into a shining example of outstanding service.
O Oksana Vilne
266 days ago

Unparalleled Customer Care: A Traveler’s Gratitude Story

Traveling from Riga to Croatia and Greece, my journey hit a snag when my luggage broke. Desperate for a solution, I reached out to's customer service. Despite being in Croatia, a prompt and reassuring response awaited me within a day. Upon my arrival in Greece, I made my way to their conveniently located store, nestled in the heart of Thessaloniki just moments away from my hotel. The staff exuded warmth and efficiency, swiftly replacing my damaged luggage without any additional charges. This exceptional service not only salvaged my travel plans but also left an indelible mark of gratitude in my heart. To the team at Carpisa, your kindness and professionalism have not gone unnoticed. Thank you for going above and beyond to ensure a seamless travel experience. You have a customer for life.
S Stevie McIntyre
316 days ago

Why Carpisa is my Go-To for Durable and Sustainable Luggage

Last July while traveling in Italy, I found myself in need of a new travel case. That's when I discovered Carpisa and their GoGreen travel case. As a frequent traveler for work, I constantly have to deal with wear and tear on my luggage. But after 12 months of rigorous use, my GoGreen case still looks brand new. The best part? I even have a replacement set of wheels just in case. Carpisa's commitment to durability and sustainability has won me over. Their luggage is not only lightweight and resilient but also eco-friendly. This month, as I return to Italy, I'm planning to upgrade my entire luggage collection to Carpisa. It's a brand that has earned my trust and loyalty. Thank you, Carpisa, for providing quality products that truly stand the test of time.

Introduction: is an Italian brand specializing in high-quality fashion accessories. With a vast range of stylish handbags, backpacks, wallets, and luggage options, Carpisa aims to provide fashion-forward individuals with the perfect accessories to complete their look. In this comprehensive review, we will delve into various aspects of, shedding light on its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs.

Pros: boasts several noteworthy advantages. Firstly, the brand offers a wide range of trendy and contemporary designs, ensuring that customers can find accessories that match their personal style. Moreover, Carpisa products are known for their durability, making them a reliable choice for everyday use. Additionally, the website provides an enjoyable browsing experience, with clear images and detailed product descriptions to help customers make informed decisions. Lastly, Carpisa regularly offers promotions and discounts, allowing customers to score great deals on their favorite accessories.


While Carpisa has several positive aspects, there are also a few drawbacks to consider. One concern is that the brand primarily focuses on fashion accessories and may have limited options for customers seeking other types of products. Additionally, some users have reported occasional delays in shipping, which can be frustrating for those eagerly awaiting their purchases. However, it's worth noting that these issues are relatively minor and do not detract significantly from the overall shopping experience.

User Experience: provides a user-friendly interface that ensures a seamless shopping journey. The website's layout is visually appealing, with intuitive navigation that allows customers to easily browse different product categories. The search function is efficient, enabling users to quickly locate specific items. Furthermore, the website loads quickly, minimizing any potential frustrations. Overall, prioritizes user experience, making it a pleasant and convenient platform for customers to find their desired accessories.

Pricing and Value for Money:

Carpisa offers products at a wide range of price points, catering to different budgets. While some may consider the prices slightly higher compared to other brands, the excellent quality and durability of Carpisa products justify the cost. Customers can rest assured that they are investing in items that will stand the test of time. Moreover, Carpisa regularly provides promotions and discounts, making their products even more enticing and enhancing the overall value for money.

Customer Service:

Carpisa's customer service is commendable, with a team that is dedicated to ensuring customer satisfaction. The brand offers various channels for customers to reach out, including email, telephone, and social media platforms. The support staff is responsive, addressing customer inquiries and resolving issues promptly. Furthermore, Carpisa provides clear and transparent communication throughout the ordering and shipping process, promoting a high level of trust between the brand and its customers.

Product Quality and Selection:

Carpisa prides itself on delivering high-quality accessories that meet the expectations of fashion-conscious individuals. Their products are crafted with attention to detail, employing quality materials that ensure durability. Carpisa offers a diverse selection of handbags, backpacks, wallets, and luggage, catering to different styles and preferences. Whether customers are looking for classic designs or on-trend pieces, Carpisa has options to suit various tastes.

Website Usability: showcases excellent website usability, providing customers with an effortless shopping experience. The website features clear and attractive product images, accompanied by comprehensive descriptions and measurements. Filtering options allow users to refine their search based on specific criteria, such as color, size, and price. The checkout process is straightforward, with secure payment options and an order tracking system. Carpisa's website design prioritizes simplicity and functionality, ensuring that customers can navigate with ease.

Returns and Exchanges:

Carpisa maintains a customer-friendly returns and exchanges policy. If customers are unsatisfied with their purchase, they can request a return within a specified timeframe. Carpisa provides clear instructions for initiating the return process, ensuring that it is convenient for customers. However, it is important to note that certain conditions apply, such as the products being in their original condition and accompanied by the receipt. Customers should review Carpisa's specific return policy for detailed information.

Promotions and Discounts:

Carpisa frequently offers promotions and discounts, allowing customers to enjoy significant savings on their favorite accessories. These promotions may include discounts on specific products, seasonal sales, or limited-time offers. Carpisa often advertises these deals prominently on their website and social media platforms. By keeping an eye on these promotions, customers can make the most of Carpisa's attractive offers and enhance their shopping experience.


Carpisa has established a strong reputation within the fashion accessory industry. With over 15 years of experience, the brand has garnered a loyal customer base that appreciates its commitment to quality and style. Carpisa products have received positive reviews for their durability and trendy designs. The brand's presence in various markets worldwide further solidifies its reputation as a trustworthy and sought-after fashion accessories provider.

Payment Options:

Carpisa provides customers with several secure and convenient payment options. These include credit card payments (Visa, Mastercard, American Express), PayPal, and bank transfers. The website employs encryption technology to ensure the safety of customers' personal and financial information, instilling confidence in the payment process. With a range of payment choices, Carpisa accommodates the preferences of a broad customer base.

Loyalty Programs:

Carpisa offers a loyalty program that rewards customers for their continued support and purchases. By signing up for the Carpisa loyalty program, members gain access to exclusive promotions, early access to sales, and special discounts. Accumulated points can be redeemed for future purchases, providing additional incentives for customers to remain loyal to the brand. Carpisa's loyalty program enhances the overall customer experience and fosters a sense of appreciation among its dedicated customers.

Customer Reviews:

Customers have consistently praised Carpisa for its excellent product quality, stylish designs, and reliable customer service. Positive reviews highlight the durability of Carpisa accessories, with many customers stating that their purchases have lasted for years without showing any signs of wear. Furthermore, customers appreciate the wide selection of designs available, accommodating various fashion preferences. Overall, Carpisa has accumulated a wealth of positive feedback from satisfied customers, further solidifying its reputation as a reputable fashion accessories brand.

Community Involvement:

Carpisa demonstrates its commitment to social responsibility through various community involvement initiatives. The brand actively participates in charitable events and collaborations, supporting causes such as environmental sustainability and women empowerment. These endeavors not only align Carpisa with current social issues but also foster a sense of trust and admiration among customers who value brands that prioritize giving back to the community.

Shipping and Costs:

Carpisa delivers its products internationally, ensuring that customers worldwide can enjoy their fashion accessories. Shipping costs and delivery times may vary depending on the destination, but Carpisa strives to provide efficient and reliable service. The website provides transparent information regarding shipping costs during the checkout process, allowing customers to make informed decisions. Carpisa aims to make the shipping experience as hassle-free as possible, ensuring that products arrive in a timely manner. In conclusion, offers a compelling range of high-quality fashion accessories. With trendy designs, excellent product durability, and a user-friendly website, Carpisa provides a seamless shopping experience. The brand's commitment to customer service, promotions, and discounts further enhances its value proposition. Carpisa's positive reputation, diverse product selection, and involvement in community initiatives contribute to its authority and trustworthiness in the fashion accessory market. When considering the pros and cons, Carpisa proves to be an excellent choice for individuals seeking stylish and durable accessories that perfectly complement their personal style.