Users Voice for Carrefour

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Carrefour Overall rating
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Review article published on: 15 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.4 1 2.7 2 3.4
Feb 2023 5 1.3 5 3 1 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Carrefour Review by


Carrefour is a French multinational retail corporation that operates supermarkets, hypermarkets, convenience stores, and e-commerce websites worldwide. In Brazil, Carrefour has a strong online presence through its e-commerce website, The website offers a wide variety of products, from groceries to electronics, with delivery available to most parts of the country.

Pros and Cons

  • Wide selection of products
  • Competitive pricing
  • Convenient delivery options
  • Easy to use website
  • Inconsistent product quality
  • Slow delivery in some regions
  • Customer service can be unhelpful at times
  • Limited payment options

User Experience has a user-friendly interface that allows for easy navigation and search. The website is organized by categories, making it easy to find specific products. Users can also create a profile to save their billing and shipping information, as well as track their orders.

Pricing and Value for Money offers competitive pricing on a wide variety of products. In addition, the website frequently features promotions and discounts, making it a cost-effective option for consumers.


Some popular e-commerce alternatives to in Brazil include Mercado Livre, Americanas, and Submarino.

Customer Service offers customer service via phone, email, and chat. However, some customers have reported unhelpful representatives and slow response times.

Product Quality and Selection offers a vast selection of products, with options ranging from fresh groceries to electronics. However, some customers have reported inconsistent product quality.

Website Usability has a user-friendly, easy-to-use website that allows for easy navigation and search.

Returns and Exchanges has a 7-day return policy for most products. However, some items, such as electronics, have a stricter return policy.

Promotions and Discounts frequently runs promotions and discounts, making it an attractive option for cost-conscious consumers.


Carrefour has a mixed reputation in Brazil, with some customers praising the website's convenience and selection, while others have criticized the company's treatment of customers and employees.

Payment Options offers a limited selection of payment options, including credit and debit cards and Carrefour-branded payment methods.

Loyalty Programs

Carrefour offers a loyalty program called Meu Carrefour, which offers discounts and promotions to members.

Customer Reviews

Customer reviews on vary widely, with some customers praising the company's selection and pricing, while others have reported problems with product quality and customer service.

Community Involvement

Carrefour has been involved in various community initiatives in Brazil, including sustainable agriculture and environmental programs.

Shipping and Costs offers delivery to most regions of Brazil, with shipping costs varying based on the size and weight of the order. Delivery times can vary from several days to several weeks, depending on the region.