Users Voice for Cars24

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Cars24
Cars24 Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Mar 2023

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 1.5 2.6 5 5 4.1
Feb 2023 5 5 5 1.3 1.8 5
Mar 2023 5 5 5 1.2 5 5
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Detailed Cars24 Review by

Introduction:

If you're in the market for a pre-owned car, cars24.com is a website you should definitely check out. This online platform offers a hassle-free, transparent car-buying experience at competitive prices. With a wide selection of cars to choose from and no pressure to buy, it's no surprise that cars24.com has become a popular destination for many car shoppers.

Pros and Cons:

Pros:
  • Transparent and hassle-free car-buying experience.
  • Competitive prices for pre-owned cars.
  • A wide selection of cars to choose from.
Cons:
  • No option for test-driving the car before purchasing.
  • Limited warranty options available.

User Experience:

Cars24.com is designed to be user-friendly and easy to navigate. Searching for the right car is a breeze with their built-in filters, which allow you to sort according to your preferences. Once you find a car you like, the detailed information provided on its condition, history, and pricing lets you make an informed decision. The website also allows users to book appointments for inspections and test-drives.

Pricing and Value for Money:

Cars24.com offers competitive prices for pre-owned cars, with no hidden fees or charges. The prices listed on the website are final and non-negotiable, but the company does offer financing options for customers who need it. Additionally, cars sold through cars24.com are thoroughly inspected and come with a warranty of up to six months.

Alternatives:

If you're looking for alternatives to cars24.com, there are several options available in the market, such as Carvana, CarMax, and Vroom. However, cars24.com is unique in its approach to selling pre-owned cars, offering a transparent and hassle-free experience without the need for negotiating with dealers.

Customer Service:

Cars24.com has a dedicated customer support team available both online and offline to assist customers with any questions or issues they may encounter. The company guarantees a response within 24 hours, and the team is knowledgeable and helpful.

Product Quality and Selection:

All cars listed on cars24.com undergo a thorough 140-point inspection and come with a warranty of up to six months. The selection of cars available is wide-ranging and includes various makes, models, and price ranges to fit different budgets and preferences.

Website Usability:

The website's design is clean and straightforward, making it easy to search for and find the right car. The filters provided allow for customization and narrowing down of search results. The website is also mobile-friendly, making it convenient for those who prefer to shop on the go.

Returns and Exchanges:

Cars24.com has a no-questions-asked seven-day return policy for all cars purchased through their website. In case of a return, the company provides a full refund, with no deductions or hidden fees.

Promotions and Discounts:

Cars24.com occasionally offers promotions and discounts, such as reduced prices and financing options, to customers. These are usually advertised on the website and through email newsletters.

Reputation:

Cars24.com has a good reputation in the market, with positive feedback from customers regarding the transparency and quality of service offered. The company has a 4.4-star rating on Trustpilot, based on over 27,000 reviews.

Payment Options:

Cars24.com offers several payment options, including credit and debit cards, bank transfers, and financing options. The company also has an option for cash payments, but only for cars valued under a certain amount.

Loyalty Programs:

Cars24.com does not currently have a loyalty program for customers.

Customer Reviews:

Customer reviews for cars24.com are generally positive, with customers praising the transparency and quality of service offered by the company. Many customers have appreciated the hassle-free buying experience and the convenience of being able to complete the entire process online.

Community Involvement:

Cars24.com is involved in various community initiatives, such as sponsoring local events and charities. The company also has a blog that provides useful insights and tips on car care and maintenance.

Shipping and Costs:

Cars24.com offers home delivery of purchased cars, which is free within a certain radius. For those outside the radius, a delivery fee may apply. The company also offers pickup options for customers who prefer to collect their cars directly from the dealership.