Carsome Reviews

Voted Average (3/5)

34 Votes

34 Reviews

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In the Big Sales category

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6% users rated Terrible
3% users rated Poor
62% users rated Average
9% users rated Very Good
21% users rated Excellent
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Introduction is Malaysia's leading online platform for buying and selling used cars. With its innovative approach and seamless user experience, has revolutionized the way Malaysians purchase and trade-in pre-owned vehicles. The platform aims to provide a hassle-free car shopping experience by leveraging technology to connect car buyers and sellers effectively.

Pros and Cons

  • Pros:
    • Extensive network of trustworthy dealers
    • Transparent and fair pricing
    • Quality assurance with 175-point inspection
    • Convenient online car valuation tool
    • Comprehensive warranty and after-sales support
    • Wide selection of certified used cars
  • Cons:
    • Limited to the Malaysian market
    • No option to physically inspect cars before purchase

User Experience offers a user-friendly interface that simplifies the car buying process. The website is well-designed, with intuitive navigation and a clean layout that allows users to easily search for their desired car models. The inclusion of detailed car descriptions, high-quality images, and comprehensive specifications helps users make informed decisions. The platform also provides a seamless communication channel between buyers and sellers for a smooth transaction.

Pricing and Value for Money ensures fair and transparent pricing by conducting a thorough inspection and evaluation of every car listed on their platform. This evaluation considers various factors such as the car's condition, mileage, age, and market value. This approach ensures that buyers get the best value for their money, while sellers receive a competitive and realistic price for their vehicles.

Customer Service places great emphasis on customer satisfaction. Their dedicated customer service team promptly addresses queries, concerns, and feedback, ensuring a positive experience for both buyers and sellers. The team is knowledgeable and professional, providing accurate information and guidance throughout the entire buying or selling process.

Product Quality and Selection maintains high-quality standards for the cars listed on their platform. Each vehicle undergoes a rigorous 175-point inspection performed by professional mechanics to ensure its reliability and roadworthiness. This attention to detail guarantees that buyers receive cars in excellent condition. The platform also offers a wide selection of certified used cars, catering to various budgets, preferences, and requirements.

Website Usability

The website is designed with user-friendliness in mind. The search feature allows users to filter cars based on specific criteria, such as make, model, year, price range, and location. Browsing through the listed cars is smooth and efficient. The website also provides informative articles, guides, and resources to educate users about the car buying process.

Returns and Exchanges has a comprehensive return policy to ensure customer satisfaction. The platform allows buyers to return a purchased car within a specified period if they encounter any undisclosed issues or major discrepancies in the vehicle's condition. strives to address any concerns and rectify any problems promptly, providing a fair solution for both parties involved.

Promotions and Discounts regularly offers promotions and discounts on selected cars, providing additional incentives for buyers. These promotions may include reduced prices, special financing options, or exclusive deals. The platform also collaborates with financial institutions to provide competitive interest rates and flexible repayment plans.

Reputation has garnered a positive reputation in the Malaysian automotive industry. The platform has received numerous awards and accolades, recognizing their commitment to excellence, innovation, and customer satisfaction. Their transparent and trustworthy business practices have gained the trust and confidence of car buyers and sellers alike.

Payment Options offers various payment options to accommodate different buyer preferences. Buyers can choose to pay in full upfront or opt for financing through partnered banks. The platform provides guidance on the financing process and assists buyers in obtaining the best loan options available.

Loyalty Programs rewards its loyal customers through a comprehensive loyalty program. Frequent users and repeat customers can earn points for every transaction, which can be redeemed for exclusive benefits such as discounts, extended warranties, or priority access to new car listings.

Customer Reviews showcases customer reviews and ratings on their website, giving potential buyers insights into previous customers' experiences. These reviews contribute to building trust and transparency in the platform, while also helping future buyers make informed decisions.

Community Involvement actively engages with the local community through various initiatives. They sponsor and participate in automotive events, seminars, and workshops, sharing their expertise and educating the public about the benefits of buying and selling used cars through their platform. also supports charitable organizations and social causes, highlighting their commitment to social responsibility.

Shipping and Costs facilitates the seamless delivery of purchased cars to the buyers' desired locations. They work with trusted logistics partners to ensure safe and prompt transportation. The associated shipping costs are transparently communicated to buyers before finalizing the purchase, allowing them to factor in the delivery expenses as part of their decision-making process.

To conclude, has established itself as a trusted and reliable platform for buying and selling used cars in Malaysia. With its user-friendly interface, transparent pricing, and commitment to quality, offers a convenient and secure experience for both buyers and sellers. Whether you are a first-time car buyer or an experienced seller, is a valuable resource for all your automotive needs.