Reviewer Name: Dimitra Mouzourou
Review Submission Date: 2022-07-14
Review Title: Terrible delivery services
Review Description: I ordered next say delivery for my graduation and more than 24H later they gave me tracking info and said they would give me a refund for next day shipping. ‘Guaranteed’ next day delivery they said. So disappointed!
Reviewer Name: Vivien Falconer
Review Submission Date: 2022-06-27
Review Title: Carvella Glasgow Unit 25 Princess…
Review Description: Carvella Glasgow Unit 25 Princess Square Glasgow - was in day 1 opening day served by Hannah - excellent service and just a thank you , 2 weddings this past weekend , and ‘second skin ‘ sandals you recommended did not disappoint ! Can’t believe could wear day and night not a plaster required ! Amazing , Ty Vivien
Reviewer Name: Penelope Rands
Review Submission Date: 2022-05-03
Review Title: Carvela in Meadow Hall great staff and customer service
Review Description: I recently went to the Carvela store in Meadow Hall and I was so impressed with the staff and service. They went out of their way to help me with no pressure to purchase. I went back a few hours later and bought 2 pairs of trainers for my holiday. Thank you for your patience and excellent service.
Reviewer Name: Tia Parveen
Review Submission Date: 2022-04-13
Review Title: Absolutely joke DO NOT PURCHASE
Review Description: Absolutely joke DO NOT PURCHASE, poor customer service fob you off purchased trainers 4/5 months ago so stitching poor got a massive long respond basically blaming me that I did it what a absolute joke sitting behind a keyboard they think it’s ok to take over 120 for my trainers and I sent a small picture and she analysed It saying it’s my fault
Reviewer Name: ????? ????
Review Submission Date: 2022-04-12
Review Title: Poor quality
Review Description: The only reason I give 2 stars and not 1 is because the models of shoes and bags are lovely but unfortunately I can’t say the same about the quality. Very poor quality for the price you pay. I’ve got 2 pairs of shoes and a handbag, and all these items started literally falling apart after few uses. Moreover, shoes aren’t comfortable. It’s a shame because I really like the styles but quality wise, as previous comments stated, even Primark is better which is a very low cost brand.
Reviewer Name: Joanna
Review Submission Date: 2022-03-24
Review Title: Very poor quality trainers
Review Description: Very poor quality trainers. Had a few pairs from them because I like the design but they break within months. Primark trainers seem to better quality and a 10th of the price!
Reviewer Name: Cristina Grigore
Review Submission Date: 2022-01-12
Review Title: First of all they lost my parcel
Review Description: First of all they lost my parcel, second thing i still have to wait for them to find it. My question is why is your customer service so bad? Why you don't REFUND ME? No problem will contact my bank to get my money back and the council to make a complain. Will never order from Carvela again.
Reviewer Name: Tracey Elliott
Review Submission Date: 2022-01-01
Review Title: I'm still waiting for my bag I ordered over a week ago …
Review Description: I'm still waiting for my bag I ordered over a week ago said it's out for delivery heard nothing since
Reviewer Name: jan Welsby
Review Submission Date: 2021-11-15
Review Title: We were served by a lovely young lady…
Review Description: We were served by a lovely young lady named Gabrielle at the Trafford Centre yesterday. She very friendly and helpful and I was thrilled with the fabulous boots I bought. I had expected to be chasing around for something special for a posh winter wedding and did not expect to find anything suitable. With her help and patience I did find my boots and a lovely handbag as well. Thank you so much Gabrielle. I will recommend you and this shop to all my friends and relatives - well done.
Reviewer Name: Gill McLean
Review Submission Date: 2021-11-13
Review Title: One wear, sole fell off
Review Description: I purchased a pair of ankle boots last week and wore them today for 4 hours and the whole sole fell off. Now I have to drive back to bluewater (2 hours away) to get a refund or exchange…. Very disappointing