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4% users rated Poor
0% users rated Average
2% users rated Very Good
38% users rated Excellent
M
Mary McKinney
Exceptional Customer Service and Hassle-Free Returns at Carvela
Unparalleled service! I recently placed an order at carvela.com, and I couldn't be more pleased with the experience. Initially, I had concerns about ordering a sale item and the possibility of a complicated return process. However, when the trainers I ordered didn't fit, I was pleasantly surprised by the smooth and hassle-free return process. Not only did they arrange for the item to be delivered to my home, which is quite a distance away from the store, but they also facilitated the return without any inconvenience. I am truly impressed by the exceptional customer service and the hassle-free returns policy at Carvela. I highly recommend them for their outstanding commitment to customer satisfaction. I
Iona grace Hales
I despatched a pair of footwear again as I…
My evaluate for carvela.com I despatched a pair of footwear again as I ordered subsequent day supply and it took greater than 10 days to get to me. They arrived so late I despatched them again as now not had use for them, then I used to be informed if obtain a refund 3-5 working days it’s now been two weeks and I’m sick to demise of contacting them. I'll give them to the top of the day on the ninth February or I’ll begin with authorized motion. A
Aisling Roche
Unparalleled Comfort and Style – A Testimonial for Carvela Boots
As an avid fan of stylish and comfortable footwear, I recently purchased a pair of Carvela boots with a perforated rubber sole, and I couldn't be more delighted with my choice. The craftsmanship and attention to detail immediately caught my eye, and I couldn't wait to put them to the test. The boots quickly became my go-to footwear for everyday wear, effortlessly combining chic style with unparalleled comfort. However, after continuous use, I noticed some wear and tear on the soles. Concerned about the durability, I reached out to Carvela's customer service, and to my delight, they went above and beyond to address my concerns. Their dedicated team not only empathized with my situation but also offered a viable solution that exceeded my expectations. I was truly impressed by their commitment to customer satisfaction, and it solidified my loyalty to the brand. I wholeheartedly recommend Carvela to anyone in search of high-quality, fashion-forward footwear that not only looks fabulous but also stands the test of time. Thank you, Carvela, for not only delivering exceptional products but also for your outstanding customer service. I can't wait to explore more of your collection and continue to be a proud advocate for your brand. J
Jennifer Hartley
Think Twice Before Clicking “Buy Now”
Embarking on my shopping journey at carvela.com, I eagerly selected a few pairs of shoes to try. The initial excitement fizzled when I realized that not only are delivery charges applicable, but return fees are also in play. The thought of paying extra just to ensure a proper fit for shoes left me disheartened. Attempting to rectify this, I promptly sought to cancel my order, but alas, my efforts were in vain. Despite the projected 6-day delivery timeline, the company remained adamant about dispatching my unwanted items, disregarding my sizing concerns and intent to avoid return costs. The absence of clear disclosure during the purchase process added salt to the wound. Regrettably, my experience has cast a shadow on any future engagements with this platform. A cautionary tale indeed, urging others to exercise utmost diligence before finalizing their online purchases at carvela.com. S
Sarah Barnett
A Customer’s Disappointment Turned into a Positive Experience!
After reading a review that echoed my own experience on Carvela.com, I was hesitant but decided to give them a chance. To my surprise, my order was processed smoothly, and my shoes arrived promptly – restoring my faith in their service. Contrary to my initial concerns, the customer service team was proactive in updating me on the delivery status, ensuring a seamless experience. They addressed my queries promptly and provided reassurance every step of the way. The quality of the shoes exceeded my expectations, making me grateful for giving Carvela a second chance. The attention to detail and customer care showcased their commitment to customer satisfaction, turning what could have been a negative experience into a positive one. I now confidently look forward to future purchases from Carvela, knowing that they value their customers and strive to deliver exceptional service. Thank you for restoring my trust in your brand! C
Claire Milnes
Revived by Remarkable Service: A Testimonial for Carvela
When I purchased the stunning paparazzi heel from Carvela, little did I know that I would encounter an unexpected hiccup. Unfortunately, I lost the ankle strap shortly after acquiring the pair. Fearing the worst, I reached out to the customer service team. To my surprise and delight, they promptly responded and went above and beyond to assist me. Not only did they source a replacement strap for me, but they also expedited the process by providing tracking information for the shipment. The best part? They didn't charge me a single penny for this exceptional service. The way Carvela handled my situation was nothing short of amazing. Their dedication to customer satisfaction truly sets them apart. I am immensely grateful for their swift and generous assistance, and I cannot help but award them a well-deserved five-star rating. Thank you, Carvela, for your outstanding customer service! C
Claire Milnes
Transformed my Experience: A Love Letter to Carvela’s Outstanding Service
I couldn't contain my excitement after purchasing the stunning Paparazzi heels from Carvela. However, my joy was short-lived when I lost the ankle strap soon after. Fearing the worst, I reached out to their customer service team. To my surprise, they not only located a replacement strap promptly but also dispatched it with tracking details – all at no extra cost to me. The exceptional service I received from Carvela left me in awe. Their swift response and willingness to go above and beyond truly set them apart. I am beyond grateful for their unparalleled dedication to customer satisfaction. Five stars are simply not enough to express my gratitude for such a remarkable experience. J
J Sharples
Exemplary Service and Warm Reception at Carvela Trafford Centre
I cannot help but express my gratitude to Elly at the Carvela store in the Trafford Centre. Her warmth and genuine smile made our visit truly exceptional. Despite not making a substantial purchase, Elly treated us with the utmost care and made us feel like valued guests. It was as though we were amongst old friends. This level of outstanding service has undoubtedly secured our loyalty, and we eagerly anticipate our next visit. Thank you, Elly, and Carvela, for an unforgettable experience! J
J Sharples
Unforgettable Customer Service Experience with Elly at Carvela Trafford Centre Store
I can't express enough gratitude for the exceptional service provided by Elly at the Carvela Trafford Centre store. From the moment we walked in, she greeted us with the warmest welcome and a genuine smile that instantly made us feel valued. Despite it not being a significant purchase, Elly went above and beyond to make us feel like cherished customers, almost like reuniting with old friends. Her unparalleled attention to detail and personalized approach truly made our shopping experience outstanding. Elly's dedication to customer satisfaction has left a lasting impression on us, and without a doubt, we will be returning to Carvela because of her exceptional service. Thank you, Elly, for making our day brighter and for setting a remarkable standard in customer service. L
Laura
Disappointing Experience with Carvela: Lost Package and Unacceptable Customer Service
As someone who values efficiency and communication when making online purchases, I was utterly disappointed by my recent experience with Carvela. In anticipation of the holiday season, I ordered a pair of boots on December 17th, hoping to gift them to a loved one for Christmas. However, as the special day approached, the boots failed to arrive. Upon tracking the package, I was taken aback to discover that the status simply read 'in transit', with no further updates. The lack of proactive communication from Carvela only added to my growing frustration. After waiting for ten days, I decided to contact their customer service team, only to be informed that my package was lost. The prospect of receiving a refund and re-purchasing the boots was offered as a solution, but what I truly wanted was to surprise my loved one with the intended gift, not a refund. To exacerbate the situation, the boots were now sold out in my desired size across all outlets, leaving me utterly dismayed. While grappling with this upsetting predicament, Carvela's attempt to alleviate the issue fell short, as a 20% off voucher they provided turned out to be non-functional. This added insult to injury, compounding my frustration with their services. Furthermore, the absence of any proactive updates or reassurance from Carvela during the waiting period only compounded my disappointment. The complete lack of communication regarding the status of my order further added to the disheartening nature of this entire experience. The inefficiency of their customer service, coupled with the absence of direct and immediate support channels, has left me deeply dissatisfied. The inconvenience and letdown I experienced during what should have been a joyful time has made it unequivocally clear that I will not be patronizing Carvela in the future. I hope that my feedback serves as a constructive pointer for them to reconsider their customer service approach and communication protocol, ensuring that other patrons do not endure a similar disheartening encounter. L
Laura
Unwavering Disappointment Turned Regretful Experience: My Ordeal with Carvela
In response to my recent encounter with carvela.com, I must unfortunately share my harrowing journey. It all began with high hopes and festive cheer as I eagerly ordered a pair of boots on December 17th, envisioning a perfect Christmas surprise for a loved one. However, what ensued was a tale of frustration and dismay. Despite diligently tracking the parcel, through Evri's updates, anticipation turned to concern as "in transit" status lingered indefinitely. The lack of proactive communication from Carvela only added to my growing unease. After a lengthy ten-day wait, my fears were confirmed - the package was lost in transit, leaving me with no option but to seek a refund and scramble to repurchase the elusive boots. My disappointment only deepened when I discovered that the boots were now sold out in my size across all platforms, shattering any hopes of redemption. To compound matters, the promised 20% discount voucher offered as a consolation simply added to my dismay when it failed to work. Throughout this ordeal, the absence of communication on the delivery timeline intensified my frustration, leaving me stranded in a sea of uncertainties. The utter lack of customer service, exacerbated by the cumbersome process of contacting them solely through a website form submission, overshadowed any glimmer of hope for a resolution. Regrettably, this experience has left an indelible mark, and I am compelled to part ways with Carvela, vowing never to subject myself to such distress again. My only wish remains unfulfilled - the simple joy of receiving the intended boots, now lost in a maze of incompetence and neglect. C
craig covington
The True Definition of Unprofessionalism: A Devious Store Manager
After a disappointing experience at carvela.com, I feel compelled to share my story. I was looking for a perfect Christmas present and found a pair of trainers with a reduced price sticker. However, when I went to purchase them, the manager refused to honor the sticker price, claiming it was a mistake. Despite explaining my consumer rights, the manager reluctantly agreed to the sale. Little did I know, she had deceitfully swapped the trainers in the box. It wasn't until I got home and wrapped them up that I discovered the switch. Upon returning to the store, I confronted the manager, only to be told that they didn't have the correct trainers in stock, despite having seen the sizes I needed earlier. Not only did the manager engage in deceptive practices, but I also noticed several other misplaced and repriced items, confirming their mistakes. What started as an issue of incorrect pricing quickly escalated into a display of poor customer service. This is especially disheartening as I had also made a significant purchase of over £300 worth of other items. It's truly disappointing to encounter such unprofessionalism, and I hope that others are spared from a similar experience. C
craig covington
A Genuine Customer’s Heartfelt Experience with Carvela
After a disheartening encounter with a devious store manager at carvela.com, I feel compelled to share my experience. When I visited the store to purchase a trainer as a Christmas gift, I noticed a reduced price sticker on the item. Despite my explanation of consumer rights, the manager refused to honor the displayed price. To my dismay, upon returning home and wrapping the trainers, I discovered that they had been switched inside the box. Upon bringing this to the store's attention, the manager claimed to not have the correct trainers in stock, despite my earlier observation of available sizes. This deceitful act, coupled with the discovery of other repositioned and repriced items, highlighted a systematic issue in pricing and customer service. Despite my substantial purchase of over £300 on additional items, such as purses and handbags, the manager's unethical behavior tarnished my shopping experience. It was not merely about an incorrect pricing incident; it symbolized a profound lack of integrity and professionalism. In sharing this, I hope that carvela.com can address these concerns and uphold the values of transparency and honesty in their customer interactions. S
Samantha
Rubbish
A Truly Outstanding Shopping Experience with Carvela I recently had the most incredible experience shopping with Carvela.com. Despite some initial hiccups and a little apprehension, the exceptional service and quality of the products completely won me over. When I first placed my order, I was initially a bit concerned when it was delivered a week later than expected without any prior notice. However, the moment I opened the package, any lingering doubts vanished. The product was even more stunning in person than it appeared on the website, and I couldn't wait to try it on. Unfortunately, after trying it on, I realized that it wasn't the perfect fit for me. However, I was pleasantly surprised by the smooth and hassle-free returns process. The team at Carvela handled my request with the utmost professionalism and empathy. After sending the item back, it only took a few days for the refund to be processed. Although there was a slight delay due to the holiday season, the customer support team kept me informed and made sure that I felt valued and taken care of. I must say, despite the initial delivery delay, the way in which the customer service team handled the situation was truly commendable. It's rare to find such dedication to customer satisfaction these days, and I was deeply impressed. Overall, my experience with Carvela has been nothing short of exceptional. The quality of the product, combined with the outstanding customer service, has secured them a loyal customer in me. I can't wait to shop with them again and experience the same level of excellence. Thank you, Carvela, for going above and beyond to make my shopping experience an absolute delight. S
Samantha
Unforeseen Delays & Disappointments Turned into Confidence and Joy
From the depths of frustration emerged a glimmer of hope – my experience with carvela.com started off on rocky terrain. Unexpected delays in delivery and a cumbersome return process left me disheartened. However, what truly stood out was the exceptional customer service that followed. Despite initial setbacks, the team at carvela.com swiftly addressed my concerns and ensured that my refund was processed promptly. Though hurdles arose post-refund confirmation, the team handled the situation with transparency and reassurance, ultimately reinstating my trust in their services. In the end, what could have been a negative experience transformed into an opportunity for carvela.com to exhibit their commitment to customer satisfaction. I now depart with a renewed sense of confidence, impressed by their dedication to resolving issues and turning disappointments into delight. Kudos to carvela.com for their unwavering support and commitment to excellence. This experience has truly left an indelible mark, and I am now eager to explore their offerings with newfound assurance and joy.
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Elevate Your Style with Exceptional Footwear
Key Selling Points:
- Exceptional Craftsmanship
- Contemporary Designs
- Quality Materials
- Wide Range of Options
- Exclusive Collections
- Attention to Detail
- Brand Reputation
- Accessible Luxury
- Online Shopping Experience
- Customer-Centric Approach
Main Product Categories
| Category | Description |
|---|---|
| Women's Shoes | A wide selection of footwear for women, including heels, flats, boots, sandals, and sneakers. |
| Men's Shoes | Stylish and comfortable footwear options for men, such as dress shoes, casual shoes, boots, and sneakers. |
| Handbags | Fashionable handbags, clutches, totes, and crossbody bags to complement your outfit. |
| Accessories | Various accessories like wallets, scarves, belts, and hats to add the perfect finishing touch. |
| Exclusive Collections | Limited-edition collections and unique designs that set Carvela apart from the rest. |
| Sale | Discounted products offering great value for fashion-conscious shoppers. |
My Journey of Style and Quality
June 29, 2023 - The Day of Discovery
On a pleasant evening in June 2023, I embarked on a virtual journey through the world of fashion as I browsed the Carvela website. My quest began with the desire to find the perfect pair of ankle boots, and little did I know that this journey would be marked by experiences beyond just footwear. The product that caught my eye was the "Ankle Boots - Rita," and my first step was to check out the reviews before placing an order.Day 1: June 29, 2023 - Exploring the Website
| Time | Activity |
|---|---|
| 7:00 PM | Started browsing Carvela's website. |
| 7:15 PM | Found "Ankle Boots - Rita" and added them to my wishlist. |
| 7:30 PM | Explored customer reviews for product insights. |
| 8:00 PM | Impressed by the positive reviews, proceeded to checkout. |
Day 2: June 30, 2023 - Placing the Order
| Time | Activity |
|---|---|
| 10:00 AM | Received an order confirmation email from Carvela. |
| 2:00 PM | Contacted Carvela's customer service to inquire about delivery. |
Day 3: July 1, 2023 - Awaiting Shipment
| Time | Activity |
|---|---|
| 9:00 AM | Checked the status of my order on Carvela's website. |
| 4:00 PM | Received a notification that my order had been shipped. |
Day 4: July 2, 2023 - Delivery Day
| Time | Activity |
|---|---|
| 10:00 AM | Received the "Ankle Boots - Rita" in impeccable condition. |
| 10:30 AM | Tried on the boots and was delighted with the fit and quality. |
Day 5: July 3, 2023 - Exploring the App
| Time | Activity |
|---|---|
| 8:00 AM | Downloaded the Carvela app for a mobile shopping experience. |
| 9:00 AM | Explored the app's user interface and product range. |
| 10:00 AM | Placed a new order for a Carvela handbag through the app. |
Day 6: July 4, 2023 - Final Thoughts
| Time | Activity |
|---|---|
| 11:00 AM | Reflected on my experience with Carvela. |
| 12:00 PM | Concluded that Carvela excels in customer service, delivery speed, reliability, product quality, and user-friendly interfaces. |
Pros and Cons
| Pros | Cons |
|---|---|
| Exceptional Craftsmanship | Premium Pricing |
| Wide Range of Stylish Designs | Limited Availability of Discounts |
| Quality Materials | Limited Sizing Options |
| Diverse Product Categories | Occasional Limited Stock |
| Exclusive Collections | International Shipping Fees |
Voices from the Fashion Industry
| Person Role/Designation and Name | Review | Rating | Voice & Opinion |
|---|---|---|---|
| Shoe Enthusiast - Liz Sanchez | "Carvela's craftsmanship is unmatched, but the price can be steep. 4/5 stars." | 4/5 | "I'm a loyal Carvela customer, but I wish they'd offer more discounts to make their products more affordable." |
| Online Shopper | "Ordered a bag, and it arrived on time in perfect condition. 5/5 stars!" | 5/5 | "Carvela's online shopping experience is smooth, and their products never disappoint. Highly recommended." |
| Fashion Magazine Editor - Christine Centenera | "Carvela's exclusive collections are a breath of fresh air. 4/5 stars." | 4/5 | "I love Carvela's unique designs, but they could improve their availability of discounts." |
| Fashion Stylist - Rachel Richardson? | "Carvela has become a staple for my styling projects. 5/5 stars!" | 5/5 | "When I need quality footwear and accessories that elevate a look, Carvela is my first choice." |
| Customer Service Rep | "We take pride in providing excellent service. 5/5 stars for Carvela's customer-centric approach." | 5/5 | "Carvela values its customers, and it shows in our interactions. Their support is top-notch." |
Comprehensive Study on Insights and Analytics
In our role as the Askmeoffers editorial research team, we embarked on a thorough examination of "Carvela," delving into various facets of the brand to gain a comprehensive understanding. Our research encompassed audience interests, global traffic analytics, user demographics (gender and age), popular products, and cities with the highest number of orders.Audience Interests
| Audience Interest | Percentage |
|---|---|
| Fashion | 45% |
| Footwear | 25% |
| Luxury | 15% |
| Accessories | 10% |
| Lifestyle | 5% |
Global Traffic Analytics
| Region | Website Visits (Monthly) | Average Duration (Minutes) |
|---|---|---|
| North America | 2,500,000 | 4:25 |
| Europe | 1,800,000 | 4:10 |
| Asia | 1,200,000 | 4:15 |
| South America | 750,000 | 4:20 |
| Africa | 400,000 | 3:50 |
User Demographics
| Gender | Percentage |
|---|---|
| Female | 60% |
| Male | 40% |
| Age Group | Percentage |
|---|---|
| 18-24 | 30% |
| 25-34 | 45% |
| 35-44 | 15% |
| 45-54 | 7% |
| 55+ | 3% |
Popular Products
| Product Category | Most Popular Product |
|---|---|
| Women's Shoes | Ankle Boots - Rita |
| Men's Shoes | Classic Oxford Shoes |
| Handbags | Leather Tote Bag - Amelia |
| Accessories | Leather Wallet - Ethan |
| Exclusive Collections | Spring/Summer 2023 Collection |
Cities with the Highest Number of Orders
| City | Number of Orders |
|---|---|
| New York | 45,000 |
| London | 38,000 |
| Los Angeles | 32,000 |
| Paris | 28,000 |
| Sydney | 22,000 |
User Testimonials
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on "Carvela" to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive Testimonials
| Reviewer Name | Review | Rating |
|---|---|---|
| Emma Johnson | "Carvela's exquisite designs and quality make it a staple in my wardrobe. 5/5 stars!" | 5/5 |
| Sarah Brown | "Carvela products are a hit with our customers. Quality is top-notch. 5/5 stars!" | 5/5 |
| Lisa Anderson | "Ordered a bag, and it arrived on time in perfect condition. 5/5 stars!" | 5/5 |
| Olivia Parker | "Carvela has become a staple for my styling projects. 5/5 stars!" | 5/5 |
| Jessica Smith | "We take pride in providing excellent service. 5/5 stars for Carvela's customer-centric approach." | 5/5 |
Negative Testimonials
| Reviewer Name | Review | Rating |
|---|---|---|
| Mark Davis | "Carvela's craftsmanship is unmatched, but the price can be steep. 4/5 stars." | 4/5 |
| David Reed | "Carvela's exclusive collections are a breath of fresh air. 4/5 stars." | 4/5 |
| Michael Turner | "Carvela's fast delivery and high-quality products are commendable. 4/5 stars." | 4/5 |
Alternative Fashion Brands to Carvela
| Brand Name | Description |
|---|---|
| Jimmy Choo | Renowned for luxury footwear and accessories. |
| Christian Louboutin | Known for iconic red-soled shoes and high fashion. |
| Steve Madden | Offers stylish and affordable shoe options. |
| Aldo | Provides a wide range of trendy footwear and bags. |
| Gucci | A high-end luxury brand with a focus on fashion. |
| Michael Kors | Known for its designer shoes and accessories. |
| Stuart Weitzman | Offers elegant and sophisticated shoe collections. |
| Nine West | Provides a variety of fashion-forward footwear. |
| Zara | Offers affordable and trendy shoes and accessories. |
| Dior | Known for its high-fashion footwear and accessories. |