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Carvela is a leading online footwear retailer that offers a wide range of women's shoes, boots, and bags. The company is known for its stylish and high-quality products that are designed to cater to different tastes and preferences. The website boasts of a user-friendly interface, making it easy for customers to shop and find their favorite products.
Pros and Cons
Some of the advantages of shopping on Carvela include a vast selection of quality products, excellent website usability, generous discounts and promotions, and fast shipping. However, some customers have complained about the high cost of some products and limited product sizes in stock.
User Experience
Carvela provides a seamless user experience on both desktop and mobile versions of its website. The layout is clean and well-organized, making it easy for customers to navigate the various categories and find products. The search feature works well, and filters are available to help customers refine their search criteria.
Pricing and Value for Money
Carvela prices are moderate to high, depending on the product category. The company offers frequent discounts and promotions, which help to make the prices more affordable. While some products may be pricey, the quality and style of the products justify the cost, making it value for money.
Alternatives
Other popular online footwear retailers include Zappos, DSW, and Nordstrom. These companies offer a similar selection of products but differ in terms of pricing, promotions, and customer service.
Customer Service
Carvela has an excellent reputation for customer service, with a highly responsive team that deals with customer queries and complaints promptly. The company offers various support channels, including email, phone, and live chat.
Product Quality and Selection
Carvela products are of high quality, made from premium materials and designed to last. The company offers a wide selection of products, including boots, shoes, and bags, catering to different styles and tastes.
Website Usability
Carvela website usability is excellent, with a clean and user-friendly interface, making it easy for customers to navigate and shop. The website is also optimized for mobile devices, ensuring that customers can access the site on the go.
Returns and Exchanges
Carvela has a straightforward returns and exchange policy, allowing customers to return items within 28 days of purchase. The company offers free returns, provided that the product is in its original condition and packaging.
Promotions and Discounts
Carvela offers frequent promotions and discounts, making it possible for customers to buy high-quality products at more affordable prices. The company also runs loyalty programs, rewarding customers with offers and discounts for repeat purchases.
Reputation
Carvela has a solid reputation in the footwear industry, with high ratings on user review sites and positive feedback from customers. The company is known for delivering quality products and excellent customer service.
Payment Options
Carvela offers a range of payment options, including credit and debit cards, PayPal, and Klarna. Customers can choose the payment method that suits them best.
Loyalty Programs
Carvela has a loyalty program that rewards customers for repeat purchases. The program offers various discounts and promotions, making it possible for customers to save money on future purchases.
Customer Reviews
Carvela has a high number of positive customer reviews, attesting to the quality of the products and the customer service. Customers appreciate the stylish and comfortable products, as well as the efficient and responsive customer support.
Community Involvement
Carvela is involved in various community initiatives, including charity events, sponsorships, and partnerships with non-profit organizations. The company aims to give back to the community while promoting its brand and products.
Shipping and Costs
Carvela offers fast and reliable shipping, with products delivered within a few days of purchase. The company offers free shipping for orders above a certain value, while charges for shipping apply for orders below the threshold. The shipping rates are reasonable and comparable to other online retailers.
In conclusion, Carvela is an excellent online footwear retailer that offers high-quality products, excellent customer service, and great value for money. While some products may be pricey, the quality and style of the products justify the cost. The website usability is excellent, ensuring that customers can navigate and shop with ease, while the returns and exchange policy is customer-friendly. Overall, Carvela is a great choice for customers looking for stylish and comfortable footwear.
Review Description: I'm really happy with my order. I had some problems but only with delivery. Customer Service was really nice and sort it out everything quick and as I expected .
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Reviewer Name: Rebecca
Review Submission Date: 2022-11-21
Review Title: DO NOT BOTHER
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Review Description: I am still waiting for my order after days of waiting and endless messages from Evri and zero info from Carvela following the latest delay. As it stands they have my cash and I am without my product. Dreadful service, don't bother. Currently working out how to get my money back without the ability to either talk to anyone at Carvela or Evri. I would best describe as theft actually! Am contacting my bank.
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Reviewer Name: Charlynn Parker
Review Submission Date: 2022-10-31
Review Title: Do not purchase from them
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Review Description: Do not purchase from them, they sent me the wrong size shoes and want me to cover the shipping costs to return the shoes, the shipping costs is more than I paid for the shoes.
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Reviewer Name: Sandra Lopez
Review Submission Date: 2022-10-05
Review Title: I had previously bought 2 pair of…
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Review Description: I had previously bought 2 pair of sneaks that I was very satisfied with. I just recently bought another pair with a higher heel. I thought I had done a good purchase They were the most uncomfortable sneaks I’ve ever bought I used them for 1 day. They would nit be taken back or exchanged. I would not recommend buying them. Very dissatisfied
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Reviewer Name: Dimitra Mouzourou
Review Submission Date: 2022-07-14
Review Title: Terrible delivery services
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Review Description: I ordered next say delivery for my graduation and more than 24H later they gave me tracking info and said they would give me a refund for next day shipping. ‘Guaranteed’ next day delivery they said. So disappointed!
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Reviewer Name: Vivien Falconer
Review Submission Date: 2022-06-27
Review Title: Carvella Glasgow Unit 25 Princess…
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Review Description: Carvella Glasgow Unit 25 Princess Square Glasgow - was in day 1 opening day served by Hannah - excellent service and just a thank you , 2 weddings this past weekend , and ‘second skin ‘ sandals you recommended did not disappoint ! Can’t believe could wear day and night not a plaster required ! Amazing , Ty Vivien
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Reviewer Name: Penelope Rands
Review Submission Date: 2022-05-03
Review Title: Carvela in Meadow Hall great staff and customer service
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Review Description: I recently went to the Carvela store in Meadow Hall and I was so impressed with the staff and service. They went out of their way to help me with no pressure to purchase. I went back a few hours later and bought 2 pairs of trainers for my holiday. Thank you for your patience and excellent service.
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Reviewer Name: Tia Parveen
Review Submission Date: 2022-04-13
Review Title: Absolutely joke DO NOT PURCHASE
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Review Description: Absolutely joke DO NOT PURCHASE, poor customer service fob you off purchased trainers 4/5 months ago so stitching poor got a massive long respond basically blaming me that I did it what a absolute joke sitting behind a keyboard they think it’s ok to take over 120 for my trainers and I sent a small picture and she analysed It saying it’s my fault
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Reviewer Name: ????? ????
Review Submission Date: 2022-04-12
Review Title: Poor quality
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Review Description: The only reason I give 2 stars and not 1 is because the models of shoes and bags are lovely but unfortunately I can’t say the same about the quality. Very poor quality for the price you pay. I’ve got 2 pairs of shoes and a handbag, and all these items started literally falling apart after few uses. Moreover, shoes aren’t comfortable. It’s a shame because I really like the styles but quality wise, as previous comments stated, even Primark is better which is a very low cost brand.
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Reviewer Name: Joanna
Review Submission Date: 2022-03-24
Review Title: Very poor quality trainers
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Review Description: Very poor quality trainers. Had a few pairs from them because I like the design but they break within months. Primark trainers seem to better quality and a 10th of the price!