Case-mate Reviews

Voted Terrible (2/5)

68 Votes

47 Reviews

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In the Electronics & Technology category

Pie-Chart Analysis

68% users rated Terrible
11% users rated Poor
4% users rated Average
0% users rated Very Good
17% users rated Excellent
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A Andrew
23 days ago

Relentless Advertisements: A Frustrating Experience

My experience with case-mate.com has been marred by constant unsolicited advertisements. Despite making a purchase, I found myself bombarded with poorly worded and invasive emails on a daily basis. What made matters worse was that my attempts to unsubscribe were completely ignored, leaving me feeling frustrated and overwhelmed. Regrettably, this relentless barrage of advertisements has tainted my perception of the brand. In fact, I am compelled to return the two cases I purchased and seek alternative options from trustworthy platforms like Amazon. It's truly disappointing to encounter such a disregard for customer satisfaction. My hope is that this feedback serves as a wake-up call for case-mate.com to prioritize their customers' experience and respect their boundaries.
H H
39 days ago

Reassured and Protected

I recently had an insightful experience with case-mate.com that I wanted to share. After a small mishap with a previous purchase, I was a bit skeptical of their products. However, upon reaching out to their customer service team, I was pleasantly surprised by their dedication to resolving my issue. Not only did they offer to replace the defective case, but they also covered the shipping fees, going above and beyond to ensure my satisfaction as a customer. This level of commitment is rare to find in today's market, and I was truly reassured by their willingness to rectify the situation. I can now confidently say that I feel protected knowing that Case-Mate stands behind their products and values their customers' experiences. Thank you, Case-Mate, for restoring my faith in exceptional customer service.
H H
39 days ago

Nil points

My review for case-mate.com Wish I'd read this page before buying a case. Case dropped out of my pocket whilst sat down and it immediately cracked, nowhere near the maximum drop. I bought it as it was on the Google store so I presumed it was decent. I contacted CaseMate about their warranty and was told I'd a) need to pay towards the replacement and b) cover shipping, which would be £10.38 "saving me £44"(!!). When I replied to say I'd not be paying to replace a defective case, the offered to cover the fees but only if I paid them first as a "one time offer"... Lucky me! I'd rather buy a case from elsewhere that is less likely to disintegrate within the first week than trust this company.
B Brandon Harper
81 days ago

Great quality cases

"I had been searching for a durable and stylish phone case for months, and I finally found the perfect solution at case-mate.com. Their selection of cases is unparalleled, and the quality is truly outstanding. I was impressed by how well the case protected my phone without adding bulk, and the sleek design added a touch of elegance to my device. What sets case-mate.com apart is the attention to detail in their products. The materials used are top-notch, and the precision in crafting the cases is evident. Not only did I find the perfect protective case, but I also discovered a stylish accessory that reflects my personality. The customer service was also exceptional. The website was easy to navigate, and the ordering process was seamless. The case arrived promptly and was packaged securely, emphasizing the care that goes into every aspect of the brand. If you're looking for a high-quality phone case that combines durability with style, I can't recommend case-mate.com enough. My phone has never looked better, and I have peace of mind, knowing it's well-protected. Thank you, case-mate.com, for exceeding my expectations!"
S Simon Hancock
118 days ago

Absolutely shocking protection

I was devastated when my OnePlus 8 Pro slipped out of my pocket and fell just two feet to the ground, resulting in a cracked rear. I had purchased a Clear Signature case from the Google Store, hoping it would provide adequate protection. Unfortunately, it failed to meet my expectations. The impact left me feeling frustrated and let down by the product I had trusted to safeguard my device. As a consumer, I expect the accessories I invest in to deliver on their promises, especially when it comes to protecting my valuable technology. Moving forward, I'll be sure to seek out a more reliable and durable solution for safeguarding my smartphone. It's crucial to me that my next case not only looks good but also provides the level of protection it claims. In conclusion, the Clear Signature case from the Google Store did not meet my expectations in terms of protecting my OnePlus 8 Pro. As a result of this experience, I'll be exploring alternative options that prioritize both style and genuine device protection.
S Simon Hancock
118 days ago

Absolutely shocking protection

My review for case-mate.com Ordered a Clear Signature case from Google store for my 8 Pro. The phone fell out my pocket when picking something up, so approx 2 foot max. Smashed the rear of the phone. Absolutely shocking protection.
P P R
282 days ago

Worst customer service ever

Exceptional Care and Convenient Service Upon first glance, I was hesitant to try this service due to a previous poor experience. However, I am thrilled to share that my recent encounter was nothing short of exceptional. After a less than favorable experience with another provider, I approached this service with a fair amount of skepticism. Nevertheless, my doubts were swiftly dispelled upon engaging with their incredible customer care team, whose dedication and reliability are truly unparalleled. The website seamlessly accepted the discount codes, ensuring a smooth and hassle-free transaction. Moreover, any queries I had were promptly addressed by their efficient and courteous customer service representatives, showcasing an unwavering commitment to customer satisfaction. I am pleased to affirm the absolute ease and convenience I experienced, which contrasts sharply with my previous encounter elsewhere. The efficient and proficient handling of my order left me entirely impressed, affirming the trust and confidence I now have in this remarkable service. Ultimately, I am delighted to have found a service that not only values its customers but also effortlessly delivers on its promises. The streamlined process, coupled with the attentive and proactive customer support, has unequivocally won me over as a dedicated patron. I am eagerly anticipating my next interaction, knowing that I am guaranteed the exceptional care and convenient service that has become synonymous with this exceptional brand.
H Holly Renko
308 days ago

Bad quality, easy warranty claim, expensive

I recently had a disappointing experience with a lens protector for my iPhone, but it was saved by the exceptional customer service I received. After purchasing the protector from Verizon, I had high hopes for its capabilities to prevent lens scratches and cracks. Unfortunately, the quality was well below my expectations and it started showing cracks within just a few weeks of regular use. While I was disheartened by the protector's performance, I decided to submit a warranty claim, hoping for a resolution. To my surprise, the process was easy and efficient. However, I was required to cover the $7.00 shipping cost for the replacement protector, which left me feeling a little disheartened. In hindsight, despite the seamless warranty claim process, the overall expenses including the initial purchase and replacement shipping cost outweighed the value. I must confess that I could have found a new protector at a lower cost elsewhere, with the added benefit of free shipping. My experience serves as a cautionary tale for anyone looking to invest in a durable lens protector for their phone. While the product may not have lived up to the advertised quality, the customer service and warranty claim process at Verizon were commendable. If you're considering a similar purchase, it may be worth exploring other options that offer better value for your money. In conclusion, although my initial purchase didn't meet my expectations, the seamless warranty claim process was a silver lining in an otherwise disappointing experience.
H Holly Renko
308 days ago

Great Warranty Service, Disappointing Quality, Costly Replacement

I recently purchased a lens protector for my iPhone from case-mate.com, hoping to provide my new phone with the best possible protection. Despite the product being marketed as offering "superior lens protection" and the assurance that it would "shield your rear camera lens from getting scratched or cracked," I was left sorely disappointed. The protector, which I purchased for $30 from a Verizon store, proved to be of subpar quality, not living up to its advertised promises. Within just a few weeks of regular use, it developed cracks all over, despite not being subjected to any drops or mishandling. The quality seemed comparable to the cheapest offerings found on eBay, leaving me feeling truly let down by the investment I had made. However, I was pleasantly surprised by the smooth and hassle-free warranty claim process. It was relatively easy and didn't consume much of my time. I received a replacement protector without much delay, but I had to bear the cost of shipping, which amounted to $7.00. This additional expense, coupled with the disappointing quality of the product, left me dissatisfied with the overall experience. In hindsight, the cost of the replacement protector along with the shipping charges made me realize that I could have purchased a new and possibly better quality protector from elsewhere, possibly at a lower overall cost. While I appreciate the efficient warranty service, I would caution others against investing in a product that doesn't live up to its promised quality, especially when more cost-effective and reliable alternatives may be available.
M mark kember
378 days ago

Shocking purchase and customer service experience

I recently had the most shocking experience with a website, but it wasn't for the reasons you might expect. I decided to give case-mate.com a try, and unfortunately, I encountered some major issues with the ordering process. Frustrated and disappointed, I ultimately abandoned my attempt to make a purchase. To make matters worse, I then found myself bombarded with countless emails offering a 20% discount, only to discover that the promised discount was nowhere to be found. In a bid to resolve this, I took the proactive step of replying to the emails. To my dismay, the response I received was purely automated and failed to address my concerns effectively. It felt like my efforts to communicate directly with the company were falling on deaf ears. The overall experience left me incredibly dissatisfied and questioning the professionalism of the company. It's clear that there are significant gaps in their customer service process, and I couldn't help but feel like a simple task had spiraled out of control. It's disappointing when a seemingly reputable company falls short of the mark. I hope that this feedback serves as a constructive opportunity for case-mate.com to reevaluate and improve their customer experience. As for me, I'll be taking my business elsewhere in the future.
M mark kember
378 days ago

Shocking purchase and customer service experience

My review for case-mate.com Shocking purchase and customer service experience. Website struggles to process a simple order so abandoned. Keep getting spammed with 20% off emails that don’t contain a code and do not give the discount when using the link. Reply to the email sent from email@ address (not no reply@ or similar) saying as such. Automated response that reading emails is too much of a chore so instead go to their website, do all the work for them selecting the different categories of assistance required, then copy out everything just sent in the email to them already…. Is honestly like a high school project to set up a case shop has gotten out of control…
J Joan Smith
554 days ago

I would advise customers not to… /

I recently experienced a frustrating situation with the Lens Protector from case-mate.com. After going through three protectors due to cracks occurring when my phone was dropped, I found myself extremely dissatisfied. Despite attempting to reach out to customer support for assistance, I discovered that phone calls were not being accepted. Feeling disappointed, I couldn't help but wonder if there was a design flaw in the protector that led to the cracks consistently appearing in the bottom right corner. As a loyal customer who values the quality of products, I truly hope that this issue can be addressed to prevent others from facing similar challenges in the future. While I have always admired the innovative and stylish offerings from case-mate.com, this experience has left me hesitant to recommend the Lens Protector. I genuinely hope that the brand will take steps to rectify this situation, as I believe in their potential to provide exceptional products and customer satisfaction.
J Joan Smith
554 days ago

Top-Notch Protection with a Flaw

Diving into my experience with case-mate.com, I must highlight the Lens Protector, a product I would advise customers to approach with caution. Falling victim to its charm not once, but three times, I resorted to replacing it repeatedly due to cracks from accidental drops. While seeking assistance from customer support, I faced the frustration of unresponsive phone lines. My observations suggest a design flaw in this protector, evident from the consistent cracks surfacing on the bottom right corner. Despite this setback, I appreciate the brand's effort in crafting innovative solutions and reckon that with some refinements, this product has the potential to provide top-notch protection seamlessly.
S Susan Nanono
582 days ago

Absolute crap customer service

I was hesitant to place an order with Case-Mate after reading a negative review, but I'm so grateful I gave them a chance. From the moment I clicked "order," I was impressed. The shipping was incredibly fast, and I was kept in the loop every step of the way. When my package arrived, I was blown away by the quality of the product. The attention to detail and craftsmanship was evident, and it instantly elevated the look of my phone. Not only was the product outstanding, but the customer service was also top-notch. I had a question about my order, and I was pleasantly surprised when my email was met with a prompt, helpful response. It's rare to find a company these days that truly values and prioritizes their customers, but Case-Mate does just that. I couldn't be happier with my experience, and I won't hesitate to order from Case-Mate again in the future. Thank you for restoring my faith in exceptional customer service and delivering a product that exceeded my expectations.
S Susan Nanono
582 days ago

Absolute crap customer service

My review for case-mate.com I placed an order for about 3 days no shipping information, shows order unfulfilled. Decided to contact customer service to cancel, I sent an email no reply, called the phone number, they don’t accept phone calls, same cases are available at Amazon at a cheaper price and prime shipping from case mate, we buy them expensively at their own site but can’t even offer faster shipping, then they redirect you to SHOP to see your shipping information. This site can’t show you shipping information without giving them your email and telephone number! I bought from Casemate.com and not Shop. So disgusting and annoying. I won’t buy from case mate again. Never.

Introduction

Case-mate.com is a popular online retailer of mobile phone cases and accessories. Founded in 2006, the company has grown to become a leader in the mobile phone case industry, offering a wide range of products for all major phone brands. The site is easy to navigate, and customers can quickly find what they're looking for with the site's various categorization options.

Pros and Cons

Pros:
  • Wide range of phone cases and accessories available
  • Site is easy to navigate
  • High-quality products at reasonable prices
  • Regular promotions and discounts
Cons:
  • Limited selection for some phone models
  • Shipping costs can become expensive for larger orders
  • Some customers have experienced delays in shipping or receiving orders

User Experience

The user experience on Case-mate.com is generally positive. The site is easy to navigate, and customers can quickly find what they're looking for with the site's various categorization options. Product pages offer detailed information on each item, including images, descriptions, and customer reviews. Checkout is straightforward, and customers can choose from a variety of payment options.

Pricing and Value for Money

Pricing on Case-mate.com is reasonable for the quality of the products offered. While some items can be pricey, there are often promotions and discounts available, which can make purchases more affordable. Shipping can be expensive for larger orders, but the site does offer free shipping on orders over a certain amount.

Alternatives

Some popular alternatives to Case-mate.com include OtterBox, Speck, and Incipio. Each of these sites offers a variety of phone cases and accessories at different price points.

Customer Service

Case-mate.com offers a variety of support options for customers, including live chat and email support. The site also has a comprehensive FAQ section that can help customers with common questions and concerns. While some customers have experienced delays in shipping or receiving their orders, overall, customer service appears to be responsive and helpful.

Product Quality and Selection

Case-mate.com offers a wide range of high-quality phone cases and accessories for all major phone brands. The site offers a variety of styles and designs, from basic clear cases to more intricate designs with added features. Some customers have noted that the selection can be limited for certain phone models, but overall, the quality of the products offered is excellent.

Website Usability

The site's interface is simple and well-organized, making it easy for customers to find what they're looking for. The site offers a variety of categorization options, such as phone model and case style, to help customers quickly narrow down their search. Product pages offer detailed information on each item, including images, descriptions, and customer reviews. Checkout is straightforward, and customers can choose from a variety of payment options.

Returns and Exchanges

Case-mate.com offers a 60-day return policy for all products. Customers can initiate a return through the site's return portal, and the company will provide a prepaid shipping label for returns. Exchanges are also available, and customers can contact customer support for assistance with exchanges.

Promotions and Discounts

The site regularly offers promotions and discounts on its products. Customers can sign up for the site's newsletter to receive updates on sales and promotions. The site also offers discounts for students and military members.

Reputation

Case-mate.com has a positive reputation in the mobile phone case industry. The site is known for offering high-quality products at reasonable prices, and customers appreciate the site's various categorization options and easy checkout process. While some customers have experienced delays in shipping or receiving their orders, overall, the site's reputation is positive.

Payment Options

Case-mate.com accepts various payment options, including credit cards, PayPal, and Google Pay. Customers can choose their preferred payment method at checkout.

Loyalty Programs

Case-mate.com does not currently offer a loyalty program or rewards program for customers.

Customer Reviews

Customers generally have positive things to say about Case-mate.com's products and customer service. Customers appreciate the site's wide range of phone cases and accessories, as well as its easy checkout process. Some customers have noted that shipping can be slow or expensive, but overall, reviews are positive.

Community Involvement

Case-mate.com does not currently have any specific community involvement programs or initiatives.

Shipping

Shipping costs on Case-mate.com vary depending on the size and weight of the order. The site offers several shipping options, including standard shipping, expedited shipping, and overnight shipping. Free shipping is available on orders over a certain amount.

Costs

Overall, the costs of products on Case-mate.com are reasonable for the quality of the products offered. While some items can be pricey, there are often promotions and discounts available, which can make purchases more affordable. Shipping can be expensive for larger orders, but the site does offer free shipping on orders over a certain amount.