Users Voice for Case-mate

91% users rated Terrible
0% users rated Poor
1% users rated Average
0% users rated Very Good
7% users rated Excellent
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Case-mate Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Apr 2019

Last updated by on 07 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Sep 2022 1.8 4.8 5 3.8 5 4.8
Oct 2022 1 4.2 4.3 3.7 5 4.3
Nov 2022 5 3.9 4.3 5 5 2.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1 3.1 5 2.7 5 1.7
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Detailed Case-mate Review by

Introduction

Case-mate.com is a popular online retailer of mobile phone cases and accessories. Founded in 2006, the company has grown to become a leader in the mobile phone case industry, offering a wide range of products for all major phone brands. The site is easy to navigate, and customers can quickly find what they're looking for with the site's various categorization options.

Pros and Cons

Pros:
  • Wide range of phone cases and accessories available
  • Site is easy to navigate
  • High-quality products at reasonable prices
  • Regular promotions and discounts
Cons:
  • Limited selection for some phone models
  • Shipping costs can become expensive for larger orders
  • Some customers have experienced delays in shipping or receiving orders

User Experience

The user experience on Case-mate.com is generally positive. The site is easy to navigate, and customers can quickly find what they're looking for with the site's various categorization options. Product pages offer detailed information on each item, including images, descriptions, and customer reviews. Checkout is straightforward, and customers can choose from a variety of payment options.

Pricing and Value for Money

Pricing on Case-mate.com is reasonable for the quality of the products offered. While some items can be pricey, there are often promotions and discounts available, which can make purchases more affordable. Shipping can be expensive for larger orders, but the site does offer free shipping on orders over a certain amount.

Alternatives

Some popular alternatives to Case-mate.com include OtterBox, Speck, and Incipio. Each of these sites offers a variety of phone cases and accessories at different price points.

Customer Service

Case-mate.com offers a variety of support options for customers, including live chat and email support. The site also has a comprehensive FAQ section that can help customers with common questions and concerns. While some customers have experienced delays in shipping or receiving their orders, overall, customer service appears to be responsive and helpful.

Product Quality and Selection

Case-mate.com offers a wide range of high-quality phone cases and accessories for all major phone brands. The site offers a variety of styles and designs, from basic clear cases to more intricate designs with added features. Some customers have noted that the selection can be limited for certain phone models, but overall, the quality of the products offered is excellent.

Website Usability

The site's interface is simple and well-organized, making it easy for customers to find what they're looking for. The site offers a variety of categorization options, such as phone model and case style, to help customers quickly narrow down their search. Product pages offer detailed information on each item, including images, descriptions, and customer reviews. Checkout is straightforward, and customers can choose from a variety of payment options.

Returns and Exchanges

Case-mate.com offers a 60-day return policy for all products. Customers can initiate a return through the site's return portal, and the company will provide a prepaid shipping label for returns. Exchanges are also available, and customers can contact customer support for assistance with exchanges.

Promotions and Discounts

The site regularly offers promotions and discounts on its products. Customers can sign up for the site's newsletter to receive updates on sales and promotions. The site also offers discounts for students and military members.

Reputation

Case-mate.com has a positive reputation in the mobile phone case industry. The site is known for offering high-quality products at reasonable prices, and customers appreciate the site's various categorization options and easy checkout process. While some customers have experienced delays in shipping or receiving their orders, overall, the site's reputation is positive.

Payment Options

Case-mate.com accepts various payment options, including credit cards, PayPal, and Google Pay. Customers can choose their preferred payment method at checkout.

Loyalty Programs

Case-mate.com does not currently offer a loyalty program or rewards program for customers.

Customer Reviews

Customers generally have positive things to say about Case-mate.com's products and customer service. Customers appreciate the site's wide range of phone cases and accessories, as well as its easy checkout process. Some customers have noted that shipping can be slow or expensive, but overall, reviews are positive.

Community Involvement

Case-mate.com does not currently have any specific community involvement programs or initiatives.

Shipping

Shipping costs on Case-mate.com vary depending on the size and weight of the order. The site offers several shipping options, including standard shipping, expedited shipping, and overnight shipping. Free shipping is available on orders over a certain amount.

Costs

Overall, the costs of products on Case-mate.com are reasonable for the quality of the products offered. While some items can be pricey, there are often promotions and discounts available, which can make purchases more affordable. Shipping can be expensive for larger orders, but the site does offer free shipping on orders over a certain amount.

Case-mate Recent User Reviews

User Rating

👤

Reviewer Name: Lauren Kirschner

Review Submission Date: 2022-10-20

Review Title: Worst customer service- awful no response.
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Review Description: Worst customer service. They say to send in invoice receipt to their cusy service and they’ll get back to you in 3-5 days. No response after 3 emails… I had to buy another case vs replace on warranty. Cases yellow too. They are not a good case or company. I won’t buy them ever again.

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Reviewer Name: Joan Smith

Review Submission Date: 2022-08-22

Review Title: I would advise customers not to… /
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Review Description: I would advise customers not to purchase the Lens Protector. I’m on my 3rd lens protector. When you drop your phone on the back it cracks. Tried contacting customer support but they are not accepting phone calls. I believe this protector has a flaw in the design. The crack is always on the bottom right corner.

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Reviewer Name: Drew Cyrel Brodie

Review Submission Date: 2021-07-05

Review Title: My first time using your product and…
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Review Description: My first time using your product and when I cleaned my iphone 12 pro max I noticed scratches on the sides. Will stick to otterbox from now on

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Reviewer Name: Drew Cyrel Brodie

Review Submission Date: 2021-07-05

Review Title: My first time using your product and…
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Review Description: My first time using your product and when I cleaned my iphone 12 pro max I noticed scratches on the sides. Will stick to otterbox from now on

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Reviewer Name: CeeCee

Review Submission Date: 2021-06-29

Review Title: Expensive Mistake
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Review Description: Decided to try 2 x Case Mate Tough Clear phone cases since they claimed 10ft drop protection. Big mistake. Within 4 months both phone screens were cracked. One dropped from less than a foot, the other 3ft. Expensive mistake. Going back to Tech21.

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Reviewer Name: CeeCee

Review Submission Date: 2021-06-29

Review Title: Expensive Mistake
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Review Description: Decided to try 2 x Case Mate Tough Clear phone cases since they claimed 10ft drop protection. Big mistake. Within 4 months both phone screens were cracked. One dropped from less than a foot, the other 3ft. Expensive mistake. Going back to Tech21.

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Reviewer Name: Michael Nunez

Review Submission Date: 2021-03-17

Review Title: Don’t buy from case mate !!
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Review Description: Don’t buy from case mate !!! I got masks and filters they where late coming in and they are defective and they won’t give me a refund ! They ripped me off !

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Reviewer Name: Michael Nunez

Review Submission Date: 2021-03-17

Review Title: Don’t buy from case mate !!
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Review Description: Don’t buy from case mate !!! I got masks and filters they where late coming in and they are defective and they won’t give me a refund ! They ripped me off !

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Reviewer Name: GTA Cinematic

Review Submission Date: 2021-02-27

Review Title: The worst experience ever
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Review Description: The worst experience ever. Just stay away from this merchant.

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Reviewer Name: GTA Cinematic

Review Submission Date: 2021-02-27

Review Title: The worst experience ever
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Review Description: The worst experience ever. Just stay away from this merchant.