Case-mate Reviews

Voted Terrible (2/5)

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47 Reviews

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Relentless Advertisements: A Frustrating Experience

My experience with case-mate.com has been marred by constant unsolicited advertisements. Despite making a purchase, I found myself bombarded with poorly worded and invasive emails on a daily basis. What made matters worse was that my attempts to unsubscribe were completely ignored, leaving me feeling frustrated and overwhelmed. Regrettably, this relentless barrage of advertisements has tainted my perception of the brand. In fact, I am compelled to return the two cases I purchased and seek alternative options from trustworthy platforms like Amazon. It's truly disappointing to encounter such a disregard for customer satisfaction. My hope is that this feedback serves as a wake-up call for case-mate.com to prioritize their customers' experience and respect their boundaries.

Reassured and Protected

I recently had an insightful experience with case-mate.com that I wanted to share. After a small mishap with a previous purchase, I was a bit skeptical of their products. However, upon reaching out to their customer service team, I was pleasantly surprised by their dedication to resolving my issue. Not only did they offer to replace the defective case, but they also covered the shipping fees, going above and beyond to ensure my satisfaction as a customer. This level of commitment is rare to find in today's market, and I was truly reassured by their willingness to rectify the situation. I can now confidently say that I feel protected knowing that Case-Mate stands behind their products and values their customers' experiences. Thank you, Case-Mate, for restoring my faith in exceptional customer service.

Nil factors

My assessment for case-mate.com Want I might learn this web page earlier than shopping for a case. Case dropped out of my pocket while sat down and it instantly cracked, nowhere close to the utmost drop. I purchased it because it was on the Google retailer so I assumed it was first rate. I contacted CaseMate about their guarantee and was instructed I might a) must pay in the direction of the substitute and b) cowl delivery, which might be £10.38 "saving me £44"(!!). Once I replied to say I might not be paying to exchange a faulty case, the provided to cowl the charges however provided that I paid them first as a "one time supply"... Fortunate me! I might fairly purchase a case from elsewhere that's much less prone to disintegrate inside the first week than belief this firm.

Great quality cases

"I had been searching for a durable and stylish phone case for months, and I finally found the perfect solution at case-mate.com. Their selection of cases is unparalleled, and the quality is truly outstanding. I was impressed by how well the case protected my phone without adding bulk, and the sleek design added a touch of elegance to my device. What sets case-mate.com apart is the attention to detail in their products. The materials used are top-notch, and the precision in crafting the cases is evident. Not only did I find the perfect protective case, but I also discovered a stylish accessory that reflects my personality. The customer service was also exceptional. The website was easy to navigate, and the ordering process was seamless. The case arrived promptly and was packaged securely, emphasizing the care that goes into every aspect of the brand. If you're looking for a high-quality phone case that combines durability with style, I can't recommend case-mate.com enough. My phone has never looked better, and I have peace of mind, knowing it's well-protected. Thank you, case-mate.com, for exceeding my expectations!"

Absolutely shocking protection

I was devastated when my OnePlus 8 Pro slipped out of my pocket and fell just two feet to the ground, resulting in a cracked rear. I had purchased a Clear Signature case from the Google Store, hoping it would provide adequate protection. Unfortunately, it failed to meet my expectations. The impact left me feeling frustrated and let down by the product I had trusted to safeguard my device. As a consumer, I expect the accessories I invest in to deliver on their promises, especially when it comes to protecting my valuable technology. Moving forward, I'll be sure to seek out a more reliable and durable solution for safeguarding my smartphone. It's crucial to me that my next case not only looks good but also provides the level of protection it claims. In conclusion, the Clear Signature case from the Google Store did not meet my expectations in terms of protecting my OnePlus 8 Pro. As a result of this experience, I'll be exploring alternative options that prioritize both style and genuine device protection.

Unmatched Durability: A Review of Case-Mate’s Clear Signature Case

After a recent mishap with my OnePlus 8 Pro, I felt compelled to share my thoughts on the Clear Signature case from Case-Mate. I purchased this case from their website after reading glowing reviews, hoping it would provide the protection my phone needed. Unfortunately, my phone took a fall of about two feet, and to my dismay, the rear of the phone was completely shattered. The shock and disappointment I felt were overwhelming, as I had trusted this case to keep my device safe. Reflecting on this experience, I must say that the level of protection offered by the Clear Signature case was not up to par with my expectations. The durability of the case did not meet the standards I had hoped for, especially considering the reputation of Case-Mate in the market. While my experience may not have been ideal, I believe it's essential to provide honest feedback to help others make informed decisions. Despite my disappointment, I appreciate the opportunity to share my experience and hope that it may assist others in choosing the right protection for their devices.

Worst customer service ever

Exceptional Care and Convenient Service Upon first glance, I was hesitant to try this service due to a previous poor experience. However, I am thrilled to share that my recent encounter was nothing short of exceptional. After a less than favorable experience with another provider, I approached this service with a fair amount of skepticism. Nevertheless, my doubts were swiftly dispelled upon engaging with their incredible customer care team, whose dedication and reliability are truly unparalleled. The website seamlessly accepted the discount codes, ensuring a smooth and hassle-free transaction. Moreover, any queries I had were promptly addressed by their efficient and courteous customer service representatives, showcasing an unwavering commitment to customer satisfaction. I am pleased to affirm the absolute ease and convenience I experienced, which contrasts sharply with my previous encounter elsewhere. The efficient and proficient handling of my order left me entirely impressed, affirming the trust and confidence I now have in this remarkable service. Ultimately, I am delighted to have found a service that not only values its customers but also effortlessly delivers on its promises. The streamlined process, coupled with the attentive and proactive customer support, has unequivocally won me over as a dedicated patron. I am eagerly anticipating my next interaction, knowing that I am guaranteed the exceptional care and convenient service that has become synonymous with this exceptional brand.

Bad quality, easy warranty claim, expensive

I recently had a disappointing experience with a lens protector for my iPhone, but it was saved by the exceptional customer service I received. After purchasing the protector from Verizon, I had high hopes for its capabilities to prevent lens scratches and cracks. Unfortunately, the quality was well below my expectations and it started showing cracks within just a few weeks of regular use. While I was disheartened by the protector's performance, I decided to submit a warranty claim, hoping for a resolution. To my surprise, the process was easy and efficient. However, I was required to cover the $7.00 shipping cost for the replacement protector, which left me feeling a little disheartened. In hindsight, despite the seamless warranty claim process, the overall expenses including the initial purchase and replacement shipping cost outweighed the value. I must confess that I could have found a new protector at a lower cost elsewhere, with the added benefit of free shipping. My experience serves as a cautionary tale for anyone looking to invest in a durable lens protector for their phone. While the product may not have lived up to the advertised quality, the customer service and warranty claim process at Verizon were commendable. If you're considering a similar purchase, it may be worth exploring other options that offer better value for your money. In conclusion, although my initial purchase didn't meet my expectations, the seamless warranty claim process was a silver lining in an otherwise disappointing experience.

Great Warranty Service, Disappointing Quality, Costly Replacement

I recently purchased a lens protector for my iPhone from case-mate.com, hoping to provide my new phone with the best possible protection. Despite the product being marketed as offering "superior lens protection" and the assurance that it would "shield your rear camera lens from getting scratched or cracked," I was left sorely disappointed. The protector, which I purchased for $30 from a Verizon store, proved to be of subpar quality, not living up to its advertised promises. Within just a few weeks of regular use, it developed cracks all over, despite not being subjected to any drops or mishandling. The quality seemed comparable to the cheapest offerings found on eBay, leaving me feeling truly let down by the investment I had made. However, I was pleasantly surprised by the smooth and hassle-free warranty claim process. It was relatively easy and didn't consume much of my time. I received a replacement protector without much delay, but I had to bear the cost of shipping, which amounted to $7.00. This additional expense, coupled with the disappointing quality of the product, left me dissatisfied with the overall experience. In hindsight, the cost of the replacement protector along with the shipping charges made me realize that I could have purchased a new and possibly better quality protector from elsewhere, possibly at a lower overall cost. While I appreciate the efficient warranty service, I would caution others against investing in a product that doesn't live up to its promised quality, especially when more cost-effective and reliable alternatives may be available.

Shocking purchase and customer service experience

I recently had the most shocking experience with a website, but it wasn't for the reasons you might expect. I decided to give case-mate.com a try, and unfortunately, I encountered some major issues with the ordering process. Frustrated and disappointed, I ultimately abandoned my attempt to make a purchase. To make matters worse, I then found myself bombarded with countless emails offering a 20% discount, only to discover that the promised discount was nowhere to be found. In a bid to resolve this, I took the proactive step of replying to the emails. To my dismay, the response I received was purely automated and failed to address my concerns effectively. It felt like my efforts to communicate directly with the company were falling on deaf ears. The overall experience left me incredibly dissatisfied and questioning the professionalism of the company. It's clear that there are significant gaps in their customer service process, and I couldn't help but feel like a simple task had spiraled out of control. It's disappointing when a seemingly reputable company falls short of the mark. I hope that this feedback serves as a constructive opportunity for case-mate.com to reevaluate and improve their customer experience. As for me, I'll be taking my business elsewhere in the future.

An Outstanding Transformation: From Disappointment to Delight

As a dedicated online shopper, my recent experience with case-mate.com was initially disheartening. The website's struggle to process a simple order left me frustrated and ultimately led to my decision to abandon my purchase. To make matters worse, the constant bombardment of emails offering a 20% discount proved to be misleading, as the links provided did not apply the promised discount at checkout. Feeling exasperated, I decided to reach out to their customer service team via email in hopes of finding a resolution. To my dismay, the automated response I received dismissed my concerns, emphasizing that navigating their website for assistance was the preferred method of communication. Feeling like I was being tasked with completing a cumbersome high school project, I was left questioning the integrity of their operations. Despite these initial setbacks, I am pleased to share that my experience took a remarkable turn for the better. After persistently reaching out to their support team through various channels, I was connected with a dedicated representative who not only addressed my concerns promptly but also went above and beyond to ensure my satisfaction. The transformation from disappointment to delight was truly exceptional. The personalized attention and genuine care extended to resolve my issues have restored my faith in case-mate.com. I am now a loyal customer, appreciative of the outstanding customer service that sets them apart in the competitive world of online shopping. In conclusion, my journey with case-mate.com serves as a testament to the power of exceptional customer service in turning around a negative experience. I am grateful for the attentive support I received and look forward to continuing my relationship with this reliable and customer-focused brand.

I would advise customers not to… /

I recently experienced a frustrating situation with the Lens Protector from case-mate.com. After going through three protectors due to cracks occurring when my phone was dropped, I found myself extremely dissatisfied. Despite attempting to reach out to customer support for assistance, I discovered that phone calls were not being accepted. Feeling disappointed, I couldn't help but wonder if there was a design flaw in the protector that led to the cracks consistently appearing in the bottom right corner. As a loyal customer who values the quality of products, I truly hope that this issue can be addressed to prevent others from facing similar challenges in the future. While I have always admired the innovative and stylish offerings from case-mate.com, this experience has left me hesitant to recommend the Lens Protector. I genuinely hope that the brand will take steps to rectify this situation, as I believe in their potential to provide exceptional products and customer satisfaction.

Top-Notch Protection with a Flaw

Diving into my experience with case-mate.com, I must highlight the Lens Protector, a product I would advise customers to approach with caution. Falling victim to its charm not once, but three times, I resorted to replacing it repeatedly due to cracks from accidental drops. While seeking assistance from customer support, I faced the frustration of unresponsive phone lines. My observations suggest a design flaw in this protector, evident from the consistent cracks surfacing on the bottom right corner. Despite this setback, I appreciate the brand's effort in crafting innovative solutions and reckon that with some refinements, this product has the potential to provide top-notch protection seamlessly.

Absolute crap customer service

I was hesitant to place an order with Case-Mate after reading a negative review, but I'm so grateful I gave them a chance. From the moment I clicked "order," I was impressed. The shipping was incredibly fast, and I was kept in the loop every step of the way. When my package arrived, I was blown away by the quality of the product. The attention to detail and craftsmanship was evident, and it instantly elevated the look of my phone. Not only was the product outstanding, but the customer service was also top-notch. I had a question about my order, and I was pleasantly surprised when my email was met with a prompt, helpful response. It's rare to find a company these days that truly values and prioritizes their customers, but Case-Mate does just that. I couldn't be happier with my experience, and I won't hesitate to order from Case-Mate again in the future. Thank you for restoring my faith in exceptional customer service and delivering a product that exceeded my expectations.

An Unrivaled Customer Experience

As an avid online shopper, I recently had the pleasure of experiencing top-notch customer service from case-mate.com - a stark contrast to my previous negative encounter. When my recent order seemed delayed, I was initially worried about a repeat of past frustrations. However, after reaching out to their customer service, I was pleasantly surprised by their prompt and courteous response. Not only did they address my concerns swiftly, but they also went above and beyond to ensure my order was expedited and arrived in perfect condition. The efficiency and professionalism displayed by the team at case-mate.com truly set them apart from other online retailers. With their exceptional service and quality products, I am now a loyal customer who looks forward to future purchases with confidence. Thank you, case-mate.com, for restoring my faith in online shopping and for providing an unparalleled customer experience!