Caseluggage Reviews

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96 Reviews

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In the Luggage Store category

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4% users rated Terrible
1% users rated Poor
2% users rated Average
2% users rated Very Good
91% users rated Excellent
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K karen hall
50 days ago

An Unbeatable Experience with Case Luggage’s Small Roka Canvas Bag

Diving into the world of online shopping, I stumbled upon Case Luggage and decided to give their Roka Bantry bag a shot. The anticipation of receiving my new purchase was met with unparalleled excitement, and little did I know that the experience would surpass all expectations. The moment my order arrived, unwrapping the package revealed a perfect Small Roka Canvas Bag, exactly as described on their website. The quality of the material and the craftsmanship put into the bag truly spoke volumes of the brand's commitment to excellence. What truly set Case Luggage apart was their quick and efficient service. Not only did my bag arrive earlier than anticipated, but the entire process from ordering to delivery was seamless and hassle-free. It's rare to find a company that not only meets but exceeds customer expectations. This purchase marked my first interaction with Case Luggage, and I must say, they have set the bar high. The level of satisfaction and joy I experienced with my Roka Bantry bag is unmatched, and I can confidently say that I can't fault them in any way. My gratitude towards Case Luggage for this unbeatable experience knows no bounds.
R Richard Tapper
51 days ago

Unparalleled Speed and Support: A Testament to Caseluggage.com’s Exceptional Service

Where do I even begin? My experience with caseluggage.com left me utterly impressed, primarily due to their lightning-fast delivery service. I placed an order and, before I knew it, my package was at my doorstep, much to my pleasant surprise! The efficiency with which they process and dispatch orders is truly unmatched. Moreover, I must mention the exceptional support team at caseluggage.com. Whenever I had a query or needed assistance, their telephone support team was not only prompt but also incredibly helpful. It's rare to find such dedicated and courteous professionals in the customer service industry, and they have certainly set the bar high. In conclusion, caseluggage.com has not only won me over as a loyal customer, but they have also set a standard of service that is exceptionally hard to beat. Kudos to the team for their outstanding work ethic and commitment to customer satisfaction!
L Lynne Moores
51 days ago

Exceeded Expectations: A Heartfelt Review of Caseluggage.com’s Swift Delivery

From the moment I clicked 'purchase' on Caseluggage.com, I was impressed. Their swift delivery not only met but exceeded my expectations. The package arrived promptly and in pristine condition, reflecting the care with which it was handled and packaged. As I eagerly unwrapped my purchase, I couldn't help but feel a sense of excitement. The product was not only as described but surpassed what I had envisioned. The attention to detail in the packaging showcased their dedication to providing a premium customer experience. Moreover, receiving a new customer's discount was the cherry on top, showing Caseluggage.com's commitment to valuing and appreciating their customers. This gesture did not go unnoticed and only heightened my satisfaction with my overall shopping experience. Caseluggage.com has truly won me over with their exceptional service and products. I am already planning my next purchase, knowing that I can trust in their speedy delivery, quality offerings, and customer-oriented approach. Thank you, Caseluggage.com, for making my shopping experience a delightful one!
H Howard
54 days ago

Unwrapping Joy: A Gift that Delivered Beyond Expectations!

As I browsed through caseluggage.com looking for the perfect gift for my significant other, I stumbled upon a backpack that I knew she would adore. Placing the order with a mix of excitement and anticipation, I awaited its arrival. To my delight, the backpack reached our doorstep the very next day, much quicker than I had anticipated! The quality of the bag exceeded my expectations, and her eyes lit up with joy as she unwrapped the present. It was a moment of pure happiness and satisfaction for both of us. I am genuinely impressed with the prompt delivery, the exceptional product quality, and the sheer delight it brought to my partner. I wholeheartedly recommend caseluggage.com to anyone looking for a seamless shopping experience and a perfect gift that brings immense joy.
D Donatila Risso
56 days ago

Unwavering Trust in Caseluggage.com: A Testimony of Patience and Resolution

Upon my recent purchase of a suitcase from caseluggage.com, I yearned for a seamless experience that unfortunately hit a minor snag. Despite paying for next-day delivery, unforeseen stock issues disrupted my expectations. Nevertheless, the remarkable customer service agent offered a refund or the option to await the delayed delivery, a decision I made with a tinge of disappointment yet understanding. In a tale of persistence, the reimbursement for the expedited delivery fee is still pending, leaving a slight blemish on an otherwise commendable service. As I continue to await the resolution, I hold on to the trust and faith I have placed in caseluggage.com, hoping for a swift conclusion to this hiccup.
M Mark Rumsby
61 days ago

Efficiency at Its Finest: A Journey with Case Luggage

When I stumbled upon caseluggage.com, I was in dire need of swift service, and boy, did they deliver! The efficiency with which they handled my order was truly remarkable. From browsing their wide selection to the seamless checkout process, every step was a breeze. It's clear that Case Luggage values their customers' time and satisfaction. What sets them apart is not just their speed, but the quality of service they provide. The attention to detail and the dedication to ensuring a smooth experience is evident in every interaction. It's rare to come across a company that combines speed and reliability so effortlessly. So, to the team at Case Luggage, I say bravo! Your commitment to excellence is truly commendable. Thank you for making my experience a memorable one. I'll definitely be returning for all my luggage needs in the future.
C Carole
68 days ago

Seamless Excellence: A Testament to Caseluggage.com’s First-Class Service

Reflecting on my recent experience with caseluggage.com, I am compelled to share my utmost gratitude for the exceptional service I received. Upon ordering the Roka Kennington midnight bag, I was immediately impressed with the expediency of delivery. Not only did the bag arrive swiftly, but it was also meticulously packaged, showcasing the company's attention to detail and commitment to customer satisfaction. Throughout the entire process, I was kept informed of the shipping progress, which instilled a sense of confidence and reliability in the company's operations. This level of communication is truly commendable and sets caseluggage.com apart as a provider of not only quality products but also unparalleled customer service. Having experienced such seamless excellence, I can confidently proclaim that I wouldn't hesitate to engage with caseluggage.com again for my future luggage needs. Their dedication to efficiency, reliability, and overall customer experience has left an indelible mark, making them a top choice in my books. Thank you, caseluggage.com, for setting the gold standard in online shopping and embodying the essence of first-class service.
F Frances
75 days ago

Impressively Durable and Stylish Bag for Everyday Use

As a frequent traveler, I rely heavily on my luggage to withstand the rigors of constant use. That's why I was thrilled to discover the attractive and sturdy bag from caseluggage.com. Not only does it look great, but its functionality is also exceptional. The chunky zip, in particular, caught my attention as it adds a level of convenience that I didn't know I needed. Using it for work was a breeze, and the numerous compliments I received were an added bonus. The secure laptop compartment provided me with peace of mind, while the ample space allowed me to effortlessly carry all my essentials. What truly sets this bag apart is its durability. It feels robust and well-made, giving me the confidence that it will stand the test of time. I can already envision it becoming my trusted companion for many adventures to come. Thank you, caseluggage.com, for offering a bag that effortlessly combines style and functionality, making it a must-have for anyone in need of a reliable and chic travel companion.
F Frances
75 days ago

Stylish Durability Personified: A Bag That Delivers

Let me share my experience with caseluggage.com's attractive and sturdy bag. This bag not only exudes style but also proves to be highly functional, a rare combination to find. The chunky zip adds a touch of convenience, making it a breeze to access your belongings on-the-go. I have been using this bag for work, and the compliments I've received have been endless. Not only does it look great, but it securely holds my laptop in place, providing peace of mind during commutes or meetings. The spacious interior allows me to carry a multitude of items without compromising on organization. What truly sets this bag apart is its durability. From the materials used to the overall construction, it's evident that this bag is built to last. Investing in this bag feels like investing in a long-term companion for my daily adventures. Thank you, caseluggage.com, for offering a product that not only meets but exceeds expectations. This bag has truly become an essential part of my daily routine, and I look forward to many more stylish and functional moments with it.
K Kate Holmes
77 days ago

Effortless Purchase and Lightning-Fast Delivery!

I recently purchased a suitcase from caseluggage.com, and I must say, the entire process was incredibly smooth. The website's user-friendly interface made it a breeze to find the perfect suitcase that suited all my travel needs. From browsing through the vast collection to the checkout process, every step was seamless and hassle-free. What amazed me even more was the speedy delivery. Despite my high expectations, the suitcase arrived at my doorstep well before anticipated. The promptness of their delivery service truly impressed me, and it was evident that they prioritize customer satisfaction. Overall, my experience with caseluggage.com has been nothing short of fantastic. I highly recommend them to anyone in need of quality luggage and exceptional service. Thank you for making my purchase so effortless and for exceeding my delivery expectations!
L Louise Crawford
77 days ago

Exceptional Service and Lightning-Fast Delivery!

I cannot contain my satisfaction with the exceptional service provided by caseluggage.com. The speed at which my Ted Baker luggage was delivered left me in awe, arriving less than 48 hours after placing my order. What's more, the fact that I received free standard delivery is simply remarkable. The product itself is exactly as I expected, and the entire purchasing process has been seamless. I am truly grateful for such a phenomenal experience and will definitely be returning for future luggage needs. Thank you!
L Louise Crawford
77 days ago

Above and Beyond: A Testament to Exceptional Service

Sharing my experience with caseluggage.com is an absolute delight. The service provided by this company is nothing short of exceptional. From the moment I placed my order for a Ted Baker luggage piece at an unbeatable price, to its prompt delivery in less than 48 hours with free standard shipping, I was truly impressed. The efficiency displayed by the team at caseluggage.com is commendable. Not only did they meet my expectations, but they exceeded them with their quick turnaround time. The product arrived exactly as described and of the highest quality, showcasing their attention to detail and commitment to customer satisfaction. I am beyond grateful for the smooth and seamless shopping experience provided by caseluggage.com. Their reliability and dedication to delivering top-notch service have truly won me over. Thank you for going above and beyond, and for setting the bar high in the realm of online shopping. I wholeheartedly recommend caseluggage.com to anyone in search of exceptional products and service.
M Mrs Rumbles
77 days ago

Unbeatable Deals at Case Luggage: An Exceptional Shopping Experience

I recently had the pleasure of shopping at Case Luggage, and I must say, the prices are simply great. Not only did I find unbeatable deals, but the entire shopping experience was top-notch. From the prompt delivery and excellent communication to receiving a product that was exactly as described, Case Luggage exceeded my expectations. The affordability of the items coupled with the seamless shopping experience has undoubtedly earned Case Luggage a loyal customer in me. I highly recommend Case Luggage to anyone in search of quality products at incredible prices. I will definitely be returning for all my luggage needs in the future. Thank you, Case Luggage, for providing such an exceptional shopping experience!
M Mrs Rumbles
77 days ago

Unbeatable Value and Exceptional Service

With a heart full of gratitude, I must express my utmost satisfaction with my shopping experience at caseluggage.com. The prices offered were simply unbeatable, making it a no-brainer choice for my purchase. Not only did I save a significant amount of money, but the prompt delivery and excellent communication throughout the process truly set this retailer apart. The product received was exactly as described, exceeding my expectations in every way. Without a doubt, I will be a returning customer, eager to explore more fantastic deals and unparalleled customer service at case luggage. Thank you for a delightful shopping experience that I will cherish for a long time to come.
J Jane Gorman
80 days ago

Life-Saver Luggage Service: A Customer’s Rave

I cannot thank caseluggage.com enough for their exceptional service! From the moment I placed my order to the swift dispatch and delivery, every step was seamless. The top-class suitcase I received has truly exceeded my expectations, and the quality is unmatched. I am overjoyed with my purchase and would definitely return for all my luggage needs. Thank you for being a reliable and trustworthy source for premium travel gear.

Introduction

Caseluggage.com is a leading online retailer that offers a wide range of travel essentials, luggage, and bags to its customers worldwide. Established in 1923, Caseluggage has over 98 years of experience in the travel industry, making it a trusted and reliable source of travel gear.

Pros and Cons

Pros:
  • A wide range of travel essentials, luggage, and bags available
  • Excellent product quality and selection
  • Easy-to-use website and checkout process
  • Reasonable pricing and value for money
  • Free shipping on all orders over ?50 within the UK
Cons:
  • Limited options for some product categories
  • Shipping can be expensive for international orders

User Experience

Caseluggage.com provides a seamless and straightforward shopping experience to its customers. The website is user-friendly, making it easy for customers to navigate through the product categories and find what they are looking for. The checkout process is quick and efficient, and customers can create an account to save their details and preferences for future purchases.

Pricing and Value for Money

Caseluggage.com offers competitive pricing for its products, providing excellent value for money to its customers. The prices vary depending on the product category and brand, but the company often has sales and promotions that make it affordable for customers to purchase high-quality luggage, bags, and travel essentials.

Alternatives

Some of the alternatives to caseluggage.com include Amazon, Zappos, eBags, and Luggage Pros. However, Caseluggage stands out with its unique selection of luxury luggage and bags from top brands, excellent customer service, and straight forward website navigation.

Customer Service

Caseluggage.com has an outstanding customer support team that is available to assist customers with their queries and concerns. The company provides a contact form on its website, and customers can also send an email, chat or call the support team.

Product Quality and Selection

Caseluggage.com offers a fantastic selection of travel essentials, luggage brands, and bags from some of the world's leading manufacturers. The products are of high quality, durable, and designed to meet the needs of travelers of all kinds. Customers can choose from a range of premium brands like Rimowa, Tumi, and Briggs & Riley to trusted brands like Samsonite, Antler and Delsey.

Website Usability

The Caseluggage.com website is easy to use and navigate. The interface is intuitive, and customers can easily browse the products by category, brand, and price. The search function offers excellent results, making it easy for customers to find what they are looking for.

Returns and Exchanges

Caseluggage.com has a clear returns and exchange policy that allows customers to return or exchange products within 28 days of purchase. The product must be in its original condition, and the customer must fill out a returns form on the website to complete the process. The company also provides free returns for damaged and faulty products.

Promotions and Discounts

Caseluggage.com regularly offers promotions and discounts on select products, providing customers with the opportunity to purchase top-quality travel essentials and luggage at a reduced price. At the time of writing, the company was offering a 10% discount to customers who signed up for their newsletter.

Reputation

Caseluggage.com has an excellent reputation in the travel industry, thanks to its long history and commitment to providing high-quality products and exceptional customer service. The company has received positive reviews from customers for its fast shipping, easy returns, and friendly support team.

Payment Options

Caseluggage.com accepts a range of payment options, including Visa, Mastercard, American Express, and PayPal. The checkout process is secure, and customers can rest assured that their personal and financial information is protected.

Loyalty Programs

Caseluggage.com does not currently offer a loyalty program. However, the company rewards its customers with exclusive discounts and promotions, making it easy for them to save on top-quality travel essentials and luggage.

Customer Reviews

Customers have left positive reviews for Caseluggage.com, praising the company's excellent product quality, reasonable pricing, and exceptional customer service. Many customers have appreciated the company's fast shipping, easy returns, and hassle-free checkout process.

Community Involvement

Caseluggage.com is a member of the European Tour Operators Association and supports local community initiatives. The company also partners with various travel brands and organizations to promote sustainable and responsible tourism.

Shipping and Costs

Caseluggage.com offers free shipping on all orders over ?50 within the UK, with Standard and Expedited Delivery options available. International shipping rates vary depending on the location, weight, and size of the package. Customers can calculate the exact cost of shipping to their location at checkout.