Casetify Reviews

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382 Reviews

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In the Cell Phone Accessory Store category

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15% users rated Terrible
9% users rated Poor
16% users rated Average
18% users rated Very Good
42% users rated Excellent
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C Cate
11 days ago

Exceptional Quality, Disappointing Delivery

I recently experienced a bittersweet journey with Casetify. Let me start with the sweet - the product quality. I received a voucher for Casetify as a gift, and I was thrilled to explore their collection. The designs were impeccable, and I found the perfect phone case that I was eager to order. However, this excitement soon turned into frustration. The item I chose was slightly above the value of my voucher, and I encountered difficulty in making the additional payment. Despite reaching out to Casetify multiple times, the issue remained unresolved. After extensive searching, I managed to find a discount voucher online, allowing me to complete the purchase. I was elated as I placed the order, but my joy was short-lived. The delivery process hit a roadblock. I received updates about my order in a foreign language, making it impossible for me to track its progress. My attempts to seek assistance from customer service also proved futile, leaving me feeling utterly disappointed. Although the product's quality is undeniably exceptional, the frustration I experienced with the payment and delivery process has left a sour taste. I sincerely hope that Casetify can address these operational challenges to ensure a seamless and delightful experience for all customers.
I Irenita Calderon
12 days ago

I’ve been ordering since 6 years ago…

My review for casetify.com I’ve been ordering since 6 years ago and I’m always very happy with the quality, I’m still in love with the product but my last case from saylor moon peel off a little bit and that never been happened before,
M Mark Jansma
12 days ago

Got the wrong screen protector

My review for casetify.com Got the wrong screen protector. These things happen. Important thing is how a company handles it. Castify rep was professional and quick to respond and resolve the problem. Thank you!
A Arie Ramadhan
12 days ago

Transformed My iPhone 15 Pro Max with Casetify’s Case!

Having purchased a case for my iPhone 15 Pro Max from Casetify, I couldn't contain my excitement. When the product arrived, I swiftly dressed my device, only to notice a minor discrepancy – the case was tailored for the iPhone 14 Pro Max, not the 15. Despite this hiccup, the intricacies of the action button and ring/silent switch caught my attention. While the compatibility with the 14 Pro Max led to a slight effort in pushing the action button, I was impressed by the overall quality and design of the case. With Casetify's attention to detail and commitment to customer satisfaction, I'm confident in their ability to provide top-notch products for any phone model. Thank you, Casetify, for transforming my iPhone 15 Pro Max into a stylish and protected companion.
A arden turner
12 days ago

Best in Quality, but Pricey

As a long-time user of casetify.com, I cannot help but rave about the exceptional quality and variety of design options they offer for phone cases. The peace of mind I get from knowing that I am choosing a highly protective case for my valuable phone is truly unparalleled. The tactile feel of the case in my hand is also something I greatly appreciate. However, I must admit that the price point often gives me pause. While I understand the value of investing in quality protection for my device, I can't help but feel that the pricing is a bit on the higher side. It's my only qualm, but it does give me pause when making a purchase. Overall, I would highly recommend casetify.com for anyone looking for top-notch phone cases, but be prepared to invest a bit more for the quality you'll receive.
R RewS
12 days ago

Overall good quality of the case

My review for casetify.com Overall good quality of the case, the material used feels good to touch. the material seems to be abla to hold up drop impact
A ashley valerio
12 days ago

I have ordered from you guys multiple…

My review for casetify.com I have ordered from you guys multiple times and have loved the product. Sadly this time i ordered a case for my Iphone 13 pro max and have had it oh my phone for less than two months and it’s already peeling and turning a gross gray color. I am sad to write this review because this company was my favorite.
N Nick Tang
12 days ago

Overall is good

My review for casetify.com Overall is good. Just when you send the case don’t have any box to protect. I am luck this time, nothing damage. I remember last time I order always have the box to cover, this time no.
A Andre H Lo
12 days ago

Good quality

My review for casetify.com Good quality, excellent design, I bought 5 cases last year and I sent one question twice to customer support but never a a question. I am very disappointed about their customer support.
S SBELLENH
12 days ago

So disappointed and not just with the product…

My review for casetify.com I ordered a phone case for my Samsung Galaxy s20 ultra which has an s pen. The phone case didn't fit on my phone and there was no access point on the phone case for me to be able to use the s pen. I messaged customer support twice, including photos of the phone case, and never heard back from them and now it is way past their 10 return period.
A Angelina
12 days ago

Outstanding Customer Support Made My Experience Unforgettable!

I cannot emphasize enough how amazing my experience with Casetify's customer service team was. Their prompt and kind assistance truly turned my initial order hiccup into a delightful shopping journey. Special thanks to Francesca for going above and beyond to ensure I could proudly flaunt my new Casetify case. I highly recommend Casetify not just for their quality products, but for their exceptional customer support too!
M Massiel
13 days ago

This is the first time buying from…

My review for casetify.com This is the first time buying from Casetify. I LOVE the case. It has a wonderful hand feel (the phone feels like a little box vs it feeling like it has a case). I like that I can place it down and it's 99% flat on the surface. My only gripe (that doesn't have anything to do with the actual case) is that it took an eternity to process to ship. It had a reasonable shipping time but it took a bit to be shipped off. I later found out that they are produced and shipped, this would have been nice to know before purchasing. What if it was time-sensitive? I know it's a phone case like whatever but so many reasons as to why I would need it by a certain date.
L Leya
13 days ago

Concise

My review for casetify.com The customer service I received was very polite and clear. My only issue was my order took quite some time to get to me, I don't know if it's because I'm in Canada or if it was the busy season. But I appreciate all the transparency with shipping and I was overall happy.
C Cera K
13 days ago

Great product but manage expectations on delivery

My review for casetify.com I’ve been ordering multiple times even across countries but somehow orders from Singapore website seems to take the longest to deliver. My last order took 24 days to reach compared to a Japan retail store order but shipped to Singapore home which only took 7 days.
A Amanda S
13 days ago

Transformative Protection: A Second Chance with Casetify

Embarking on a journey to find the perfect shield for my beloved Samsung Fold, I stumbled upon Casetify, enticed by their sleek designs and promises of durability. Excitement tinged with a hint of skepticism, I made my purchase, only to have my heart shattered along with my phone as the case failed to withstand its first fall. The disappointment was palpable as the corner cracked, and the front strip lay in ruins. However, amidst the debris of shattered expectations, a flicker of hope emerged. Opting for the Samsung Ultra, I decided to grant Casetify a second chance – a chance at redemption. The allure of their innovative designs and the prospect of enhanced protection drew me back like a moth to a flame. As I eagerly await the arrival of my new case, I am filled with a mix of anticipation and trepidation. Will this be the turnaround I long for? Can Casetify rise to the occasion and provide the fortress my Ultra deserves? Only time will tell, but one thing is certain – this journey with Casetify is a testament to resilience, evolution, and the unwavering pursuit of perfect protection.

Introduction

Casetify is an online store that specializes in creating personalized phone cases, Apple Watch bands, MacBook cases, and iPad cases. The company was established in 2011 and has gained a reputation for providing a diverse range of stylish products that fuse innovative technology with cutting-edge designs.

Pros and Cons

Pros:
  • Creative and unique designs
  • High-quality, durable products
  • Easy-to-use customization tools
  • Global shipping
  • Affordable prices
Cons:
  • Can be expensive for some customers
  • Limited customization options for some products
  • No physical stores
  • Sometimes slow shipping times

User Experience

The Casetify website offers a user-friendly interface with an easy-to-navigate layout that simplifies the process of personalized designs for customers. The website provides clear instructions and options for customers to upload their designs or select from pre-made templates.

Pricing and Value for Money

Casetify's pricing varies depending on products and designs, with personalized phone cases starting at $35 and Apple Watch bands at $50. Their prices are reasonable when compared to other personalized phone case websites, but some may find it expensive.

Alternatives

Other online companies that provide similar products and services to Casetify include Society6, Redbubble, Etsy, and Zazzle.

Customer Service

Casetify has a dedicated customer support team that is available to answer queries or resolve complaints. Customers can reach out to the team via email or live chat on the website.

Product Quality and Selection

Casetify offers an extensive selection of products, including phone cases, Apple Watch bands, MacBook cases, and iPad cases. Their products are of high quality and durable, ensuring that they offer customers genuine value for money.

Website Usability

Casetify's website is user-friendly and responsive with clear navigation and search functions. Customers can easily locate products and create custom designs using the website's simple customization tools.

Returns and Exchanges

Casetify offers a 14-day return policy for customers who are not satisfied with their products. Customers can return the product and apply for a refund or exchange.

Promotions and Discounts

Casetify offers discounts and promotions to customers through their newsletter and social media channels. Customers can also receive a discount on their first purchase by signing up for the company's newsletter.

Reputation

Casetify has a good reputation for providing high-quality products and customer service. The company has garnered positive reviews from satisfied customers, with an average rating of 4.5 stars out of 5 on Trustpilot.

Payment Options

Casetify accepts payments via major credit cards like Visa, MasterCard, American Express, and PayPal.

Loyalty Programs

Casetify offers a loyalty program called Casetify Rewards, where customers can earn points by completing tasks like referring friends and buying products. Customers can redeem their points for discounts on future purchases.

Customer Reviews

Casetify has received numerous positive reviews from satisfied customers, with customers praising the quality and design of their products, as well as their customer service.

Community Involvement

Casetify supports various community initiatives, including a partnership with charity organization Stop AAPI Hate, where they donate 100% of the profits from their AAPI Strong Collection.

Shipping and Costs

Casetify offers global shipping, with shipping costs varying depending on the location and shipping method selected. The company's shipping times range from 2-4 business days for domestic orders and 3-8 business days for international orders.