Users Voice for Casper

66% users rated Terrible
16% users rated Poor
0% users rated Average
6% users rated Very Good
13% users rated Excellent
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Casper Overall rating
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Reviewed by on 07 Sep 2022

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 2.1 4.3 1.5 2 1.3 3.7
Oct 2022 1 4.5 1.2 2.2 1 4.1
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Detailed Casper Review by

Before making any shopping decision at casper.com, it is advised to check user's reviews of the casper.com product or casper.com merchant itself. At AskmeOffers.com, we maintain 100% genuine and authentic reviews for the casper.com store and casper.com services and the same you can check before your purchase. We also request every shopper to submit and write about their experiences after availing of products or services offered by an casper.com merchant to help others make shopping decisions easy!. casper.com, offers wide range of genuine products with free shipping to your doorstep whether you are looking to buy clothes or gadgets from casper.com and if you unsure about it feel free to contact customer support team of casper.com, or you can also email Askmeoffers support team anytime.

Frequently Asked Questions (FAQS)

  • ¿Puede Casper.com poner una nota en los productos?

    Casper.com estaba creado para poner las opiniones de nuestros clientes los cuales son muy importantes para nosotros. Un pago extra en pesos US$0.50/nota o $2/cuenta podría resultarle muy beneficioso, ya que la nota es impresa y se asegura que la creencia sea más fiable.

  • Why did casper.com move away from a subscription model?

    Moving away from subscription model was one of the first steps in making Casper mattress accessible to everyone. casper.com wanted to move away from the constraints that come with being tied down to a specific box size and length of time.

  • Did casper.com start in Canada or the US?

    Casper.com was developed in the United States, but is now headquartered in Canada.

  • Is casper.com a website or app?

    Casper is a website consisting of a homepage and categories. It is easy to navigate and casper.com offer free shipping for all orders over $50.

  • Is casper.com just mattresses, bedding and pillows or is there anything else?

    Our site is not just limited to mattresses, bedding and pillows. You can also buy anything from home furniture to clothes at casper.com site. casper.com are many things but most importantly casper.com are a Mattress, Bed & Pillow store.

  • Is Casper.com only mattress?

    Our focus is primarily on mattresses, but casper.com also sell a variety of other products such as pillows, sheets and comforters.

  • Does casper.com offer a refund?

    Yes, casper.com offer a free return. Just contact casper.com customer service to arrange this.

  • What does casper.com stand for?

    Casper.com is the best place to shop for a new pillow, mattress, memory foam mattress, weighted blanket, or anything else related to sleep and relaxation.

  • What kind of mattresses does casper.com carry?

    Casper.com carries memory foam, latex and air mattresses that vary in firmness and size/cost. casper.com have all types of mattress types, including bedding for box springs and adjustable foundations.

  • what's the difference between casper.com and casper mattress?

    casper.com offers everything from memory foam mattresses to mattress protectors, with the largest selection of mattresses in North America. It's casper.com sister site for most of it, but casper.com make a few exclusives that are only available on casper.com.

Recommended by 6031+ verified customers on Trustpilot

'Very Good'
Based on 6031 reviews

Casper Recent User Reviews

User Rating

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Reviewer Name: david wybourn

Review Submission Date: 2022-07-01

Review Title: Didn't last long
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Review Description: The pillow was comfortable for a little while but quickly lost shape and became uncomfortable. This happened despite me fluffing it every week

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Reviewer Name: Nadim El

Review Submission Date: 2022-03-11

Review Title: This pillow hurt my neck and back and I…
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Review Description: This pillow hurt my neck and back and I was in pain for weeks. When I tried to exchange it, customer support took a week to reply and then told me I was past the return deadline. It would have been fine if they didn't take that long to reply.I wanted to exchange for their original pillow which I had used before and LOVED. Now I'm stuck with a useless piece of foam and I'll never buy from Casper again although I was a huge fan before this poor customer service experience.

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Reviewer Name: Paula Taylor

Review Submission Date: 2022-02-25

Review Title: Mattress is not worth the money
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Review Description: When we first received our mattress it seemed firm and supportive. Just over s year ( and out if guarantee) it is not worth the money.On my husband's side it slopes and is very uncomfortable.Not as bad on my side but slopes all the same.Save your money towards a decent mattress with longevity.

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Reviewer Name: Marie

Review Submission Date: 2022-01-23

Review Title: Response time BEWARE
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Review Description: My purchased glow-light worked well for several months, before ceasing charging and working very inconsistently. I contacted customer support, and received a response but absolutely no follow-through. My lamp remains under warranty, but I have still received no response over 11 days after they acknowledged my request. Extremely frustrating.

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Reviewer Name: Mr Clay

Review Submission Date: 2021-12-10

Review Title: Great as first but then...............
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Review Description: Beware of these mattresses in the long term. As first the mattress was comfortable but after 3-4 months where we sleep was a distinct dip on either side. This then left a firm ridge down the middle of the bed. The instructions for turning etc were followed to the letter but after 18 months it has had to be replaced. For the price not good value.

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Reviewer Name: BoxerMom

Review Submission Date: 2021-10-01

Review Title: This was the first time I have…
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Review Description: This was the first time I have purchased a mattress in a box. What a huge delight! After years of sleeping on this mattress, I still love it. It was worth every penny! Can't put a price on a good nights sleep. I am extremely sensitive to smells, I can happily report that this mattress exhibited no irritating odors right out of the box.

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Reviewer Name: francis

Review Submission Date: 2021-07-29

Review Title: The mattress is terrible, too soft after 1 year
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Review Description: The mattress is terrible. We've had it just about 2 years now and regret buying it. It loses firmness after a year and begins to feel way too soft. The lack of support causes continuous discomfort and back pain over time. Don't buy in to the marketing hype, get a traditional mattress that will last you longer and help you sleep better.

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Reviewer Name: Andrew

Review Submission Date: 2021-06-29

Review Title: Low quality product and poor customer service
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Review Description: Mattress wore out in less than 4 years with a center depression despite proper care. I contacted Casper under their 10 year warranty, and they no longer operate in the UK so offered a pro-rated refund. However, the pro-rated refund was only 50% (even though 60% of the warranty remained), and they calculated this on the amount paid post-credit for a long shipping delay. Bad product and bad service. Would not recommend.

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Reviewer Name: Franc

Review Submission Date: 2021-06-08

Review Title: Casper: worst experience with a product
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Review Description: Please DO NOT buy from Casper. We placed an order 2 months ago and still have not received our order. In fact we paid for our mattress in advance. Casper has provided ZERO customer service follow through. At this point we still do not know the status of our order. Never have I been so mistreated as a customer by a manufacturer.

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Reviewer Name: James Reiman

Review Submission Date: 2021-04-21

Review Title: THE WORST EXPERIENCE EVER
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Review Description: If anyone is considering buying a mattress from Casper please DO NOT until you read this. We placed an order on Nov 20, 2020, and still have not received our order. In fact we paid for our mattress in advance. Casper has provided ZERO customer service follow through. At this point we still do not know the status of our order. Never as a businessman and consumer have I been so offended by a manufacturers mistreatment of a customer.

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