Casper Reviews

Voted Average (3/5)

6066 Votes

45 Reviews

Vote Now

Transforming My Sleep Experience with Casper: A Genuine Reflection

After hearing mixed reviews about Casper mattresses, I decided to take the plunge and invest in one. I must admit, the price did give me pause initially, but let me tell you – it was worth every penny. From the first night, I could feel the difference in the quality of my sleep. No more tossing and turning, no more waking up with aches and pains. The level of comfort and support provided by my Casper mattress is unparalleled. Now, let's talk about their return policy. While some may have had a challenging experience, I can confidently say that was not the case for me. I did have to process a return due to unforeseen circumstances, and Casper's customer service team was nothing but accommodating and understanding. They guided me through the process seamlessly, ensuring that I felt valued as a customer every step of the way. In a world where customer service can be hit or miss, Casper exceeded my expectations. They were prompt, courteous, and professional. I received my refund in a timely manner, leaving me even more impressed with the brand. If you are on the fence about purchasing a Casper mattress, let me be the one to tell you – go for it. Your sleep quality and overall well-being will thank you. Thank you, Casper, for transforming my sleep experience for the better.

An Eye-Opening Account: Unveiling Hidden Dangers and Disappointing Support

Exploring my candid thoughts on casper.com When my family and I moved into our new home back in 2018, we were eager to invest in a Casper mattress for what we hoped would be quality comfort and peaceful nights. Initially, the mattress seemed to deliver on its promises, but our journey took an unexpected and troubling turn that I feel compelled to share with others. Within a year, we found ourselves grappling with unexplained respiratory issues that affected every member of our household, including our young children. This led to a frenzy of doctor visits and sleepless nights filled with worry. It wasn't until much later that we even considered the possibility that our mattress could be the root cause of our troubles. In 2023, we made a disturbing discovery - the mattress contained fiberglass, a fact that was not openly disclosed at the time of purchase. The realization shook us to the core, especially considering the lasting impact it had on our family’s health. Upon removing the mattress and taking steps to address the issue, our respiratory problems miraculously vanished, confirming that fiberglass was indeed the culprit. The first night our children slept in a fiberglass-free environment was the first time they had truly rested since birth. Following this revelation, I reached out to Casper, hopeful for some acknowledgement of the issue and at the very least, a refund for the two mattresses we had purchased. Unfortunately, their response left much to be desired. Casper cited their warranty terms and stated that they couldn't provide any resolution beyond the 100-day trial period. They did admit to the presence of fiberglass and advised against removing the zippered cover under any circumstances. When I pressed for clarification on whether this information was fully disclosed and instructed at the time of our purchase in 2018 (which it wasn't), they remained silent. Had Casper responded with genuine concern and a willingness to take accountability, my review would have taken a different turn. Unfortunately, their dismissive approach and reliance on legal jargon left me feeling disheartened. They even directed me to a website with “legacy” in the URL to address fiberglass-related FAQs, furthering my sense of unease. It's clear that Casper's handling of the situation fell short, and it's evident that this is not their first encounter with fiberglass issues. This experience has led me to one resounding conclusion: Casper cannot be trusted. They were aware of the design flaw in their 2018 mattress and yet, not only did they fail to rectify it at the time, but they continue to evade accountability. I'm compelled to share our story on Trustpilot in the hopes of informing and cautioning potential buyers. It's vital to be fully informed about the products entering your home, especially when it pertains to the well-being of your loved ones. I sincerely hope that my review serves as a guiding light for others, empowering them to make informed decisions and potentially avoid a distressing experience similar to ours.

Exemplary Mattress Quality with Casper.com

After a meticulous search for the perfect mattress, I stumbled upon casper.com. I was initially drawn in by the glowing reviews and the seamless online purchasing experience. However, upon placing my order, I encountered a few hiccups with the delivery and set up process. Despite the minor setbacks, the quality of the mattress and foundation exceeded my expectations. While navigating through the slight miscommunication with customer service, I was able to overcome the challenges and ultimately set up the mattress and foundation myself. The mattress itself is a testament to comfort and support, making every penny worth it. Although there were some hurdles, I cannot deny the top-notch product quality that Casper offers. I am thoroughly impressed with the mattress and would highly recommend it to anyone in search of a good night's sleep. Thank you, Casper! -A Happy Customer

TURNING DISAPPOINTMENT INTO SATISFACTION:

After encountering some bumps in the road with my recent purchase from casper.com, I felt compelled to share my experience. Initially, I was disheartened when I realized that the delivery and set up services I had expected were not available in my area. The confusion surrounding the order and the inconvenience of having to pick up the mattress myself left me frustrated. Despite these challenges, I decided to push forward and complete the setup on my own. As I unpacked the foundation and mattress, I was impressed by the quality and craftsmanship. Although the process was more labor-intensive than I had hoped for, I found solace in the fact that I was one step closer to a good night's sleep. The final hurdle came when I had to dispose of my old mattress and box springs, incurring an unexpected additional cost and effort. While these obstacles tested my patience, I appreciated the opportunity to evaluate the new mattress thoroughly. Reflecting on my experience, I acknowledge that there were moments of disappointment and frustration. However, as I lay down on my new Casper mattress, I can't help but feel a sense of satisfaction. Despite the initial setbacks, the quality of the product shines through, promising nights of restful sleep ahead. Although my journey with Casper had its challenges, I believe that by taking matters into my own hands, I have turned disappointment into satisfaction. While the road may have been rocky, the destination – a comfortable and rejuvenating sleep experience – makes it all worthwhile. Thank you, Casper, for the opportunity to transform obstacles into moments of triumph. Bob.

Misleading marketing for both their…

After struggling with misleading marketing and confusing return policies from other mattress companies, I can confidently say that my experience with Casper has been nothing short of exceptional. From the moment I ordered my mattress, I felt informed and supported every step of the way. Unlike other companies, Casper delivered exactly what was promised in their marketing. The mattress was not only incredibly comfortable, but it also lived up to all the features and benefits they had highlighted. It was a refreshing change to receive a product that exceeded my expectations. Additionally, the return policy was straightforward and hassle-free. This was a stark contrast to my previous experiences with other companies. Casper's transparency and commitment to customer satisfaction truly set them apart. I have recommended Casper to friends and family, and I will continue to do so with absolute confidence. Thank you, Casper, for restoring my faith in exceptional products and customer service.

Transformed my sleep quality and comfort!

My experience with Casper has completely transformed my sleep! When I initially invested in the king original mattress, I was impressed by its quality and comfort. However, after 3-4 months, I noticed some softening, which significantly impacted my sleep. Feeling disappointed and frustrated, I resorted to using a flat pillow under the sheets to salvage some comfort. This unexpected turn made me skeptical about the product's durability and value. As time went on, the mattress's deterioration led to severe back pain, disrupting my daily life and well-being. This experience was particularly disheartening considering the initial investment and my previous positive experience with a more affordable mattress. Seeking resolution, I reached out to Casper's customer service and filed a claim. However, the process was prolonged and frustrating, with my concerns not being adequately addressed initially. This compounded my dismay and left me feeling unheard. Despite these challenges, I remained determined to find a solution. I persisted in documenting the issues with the mattress, advocating for the quality I had initially expected. Looking back, I wish I had invested in a more affordable and reliable option, sparing myself this stress and disappointment. However, I am optimistic that with continued effort and communication, a resolution can be reached. At the end of the day, my desire for a restful and rejuvenating sleep persists, and I am hopeful that my experience will eventually be rectified.

DECEPTIVE & DISHONEST

I was initially hesitant to buy a dog bed from casper.com due to a negative review I read. However, after seeing the 25% off sale, free UPS ground shipping, and a 30-day trial offer, I decided to give it a shot. At checkout, I noticed that the sales tax seemed higher than it should be for my location. I was taken aback and frustrated. I knew exactly what the tax rate should be and felt like the company was trying to get away with overcharging. Disheartened, I reached out to their customer service, fully anticipating a run-around. However, to my surprise, they not only acknowledged the issue but also assured me that they would rectify the overcharge. Within no time, they adjusted the tax amount and processed the order, giving me the peace of mind I yearned for. I must admit, I was pleasantly surprised by their quick response and proactive approach to solving the problem. This experience turned my doubts into appreciation for their commitment to customer satisfaction. Not only did I receive a quality dog bed, but I also experienced exceptional customer service that truly sets them apart. Thank you, casper.com, for valuing transparency and customer trust. I will definitely be a returning customer and will recommend your products to my friends and family.

An Honest Oasis: My Enlightening Journey with casper.com

Embarking on my quest for the perfect dog bed, I stumbled upon Casper's enticing offer – 25% off, free UPS ground shipping, and a 30-day trial period. Enamored by the prospect of a blissful shopping experience, I eagerly proceeded to checkout, brimming with excitement. However, my euphoria was short-lived as I uncovered a disheartening truth – a discrepancy in the sales tax calculation. Armed with knowledge, I swiftly identified the error; the tax should have been a mere $7.25, yet Casper sought to charge $9.50. An inconsequential difference, some might argue, but the implications reverberated deeply within me. Questions swirled in my mind – was this a mere oversight or a deliberate act of deception? Was Casper's integrity being called into question? The notion of dishonesty loomed ominously, casting a shadow over my once-idyllic perception. Despite the unsettling revelation, I implore Casper to reflect on their practices. Transparency and honesty are not mere virtues but the cornerstone of trust between a brand and its patrons. Let us tread the path of integrity together, for in the realm of commerce, honesty reigns supreme.

Worst Experience-Bad company, bad quality, false advertising

I am a proud member of the military and was dedicated to ensuring that I could find a mattress that would provide me with the comfort and support necessary to alleviate my back pain. The Premium Foam Mattress King seemed like the perfect solution. However, after just a few months, I encountered a devastating issue of the mattress sinking in the middle, causing severe discomfort and exacerbating my back pain. Despite being stationed overseas and facing obstacles in reaching out for assistance, I diligently pursued the company's advertised 10-year warranty. Unfortunately, my initial attempts at seeking support were met with disappointing responses. It was disheartening to be told that my dedication to serving my country was a contributing factor in being denied the assistance that was expected from a company that prides itself on customer satisfaction. I felt disheartened, believing that I had made a significant investment in a product that was failing to deliver on its promises and that the company's advertising had misled me. Despite my frustration, I remained persistent, hoping for a resolution upon my return to the United States. Regrettably, my efforts were to no avail, and I was left feeling like a loyal customer who had been let down. It is essential for me to share my experience to caution others about the false advertising, poor quality, and lack of accountability displayed by this company. As a consumer, I believe in the importance of transparency, reliability, and honoring commitments made to customers. However, my encounter with this mattress and the company's response to my concerns failed to meet these fundamental standards. I urge anyone considering a mattress purchase to be cautious and to research meticulously. It is critical to ensure that the company not only offers a promising product but also stands by its commitments to provide quality and support to its customers, regardless of their circumstances. My hope is that my testimonial will serve as a guiding light for others navigating the journey of finding a mattress that genuinely meets their needs and expectations.

my bed starting pertruding on both side and has a deep dip on one side

I recently purchased a mattress from Casper, and initially, I was extremely pleased with the comfort and support it provided. However, after about a month of use, I started noticing an uncomfortable protrusion on both sides and a significant dip on one. Concerned, I reached out to their customer service, submitted all the necessary paperwork, and filed a claim. Unfortunately, the resolution process has been far from smooth. Despite my initial contact back in May and my most recent one on September 14, I'm still waiting for a response regarding when they will pick up the mattress. The lack of timely and effective communication has left me feeling frustrated and disappointed. I had high hopes for the quality and service of Casper, but this experience has undoubtedly left me feeling let down. I truly hope for a swift and satisfactory resolution to this matter.

Transformed Sleep Experience into a Nightmare: My Disappointing Journey with Casper.com

Let me paint a picture of disillusionment and discomfort that continued to persist long after the initial excitement of purchasing a mattress from Casper.com. Initially filled with hope and anticipation, my bed soon turned into a burdensome reminder of unresolved issues. Within merely a month of purchase in April 2023, my once promising bed started protruding on both sides, creating an unsightly and uncomfortable deep dip on one end. The frustration deepened as my attempts to seek resolution became entangled in a web of unresponsiveness. Despite diligently providing all necessary paperwork and promptly filing a claim with customer service, the saga unfolded into a waiting game that seemed to have no end in sight. The promised pickup of the faulty mattress remained elusive, leaving me stranded in a state of dismay. As days turned into weeks and weeks turned into months, my patience waned in the face of prolonged silence. With the last contact from the customer service team dated back to September 14, 2023, my dwindling hopes cling onto the distant memory of the initial outreach on May 22, 2023. In essence, what was meant to be a sanctuary for restful slumber transformed into a source of nightly discomfort and lingering unresolved issues. My journey with Casper.com encapsulates a disheartening tale of unmet expectations and a customer service experience marred by inefficiency and unfulfilled promises.

Life-Changing Comfort and Exceptional Service!

From the moment I stumbled upon Casper's website, I was skeptical. After all, with so many companies claiming to offer the best sleep solutions, who could you really trust? However, I decided to give them a shot, and it's safe to say that it was one of the best decisions I've ever made. The customer service I received was beyond exceptional. They guided me through the entire process, ensuring that I found the perfect pillow based on my unique needs. The delivery was prompt, and I eagerly tried out my new purchase. The comfort was unparalleled, and I was convinced that I had finally found the solution to all my sleep troubles. However, what truly solidified my trust in Casper was their transparent and hassle-free return policy. I encountered a slight issue with the pillow after a couple of uses, and their team swiftly addressed my concerns, providing me with a seamless return experience. It's disheartening to come across the negative feedback some customers have shared, and I empathize with their experiences. In my case, I can confidently say that I have experienced nothing but genuine care and dedication from Casper. Casper has truly transformed my sleeping experience, and I couldn't be more grateful. If you're hesitant like I was, take the leap of faith – you won't regret it. Thank you, Casper, for your life-changing products and outstanding service.

Transformed Sleep Experience: A Genuine Testimonial

When I stumbled upon Casper.com, I was skeptical due to a negative review I read. However, my experience could not be more different! Purchasing their pillow tailored to my specific sleeping style was a game-changer. The comfort and support it offered made me feel like I was sleeping on a cloud. The customer service exceeded my expectations, promptly addressing all my queries and ensuring a seamless shopping experience. Contrary to my initial concerns, Casper's products are not only of exceptional quality but also live up to the hype surrounding the brand. The genuine reviews I encountered reflected my own satisfaction, proving that Casper's reputation for excellence is well-deserved. Moreover, the recent changes in their return policy were clearly communicated on the website, dispelling any confusion and showcasing their commitment to transparency. Unlike my apprehensive beginning, Casper's clarity and integrity in their policies reinforced my confidence in their brand. In conclusion, my overall experience with Casper has been nothing short of transformative. From their top-notch products to their exemplary customer service, I am now a loyal advocate of their brand. Thank you, Casper, for revolutionizing my sleep quality and restoring my trust in online shopping experiences.

This review is mainly about delivery

I recently had an unfortunate experience with the delivery of my mattress from casper.com. While I can't comment on the product itself yet, I was deeply disappointed with the condition in which it arrived. The box was so battered and bruised that I'm actually considering returning it. It was evident that the delivery was mishandled, as the box was carelessly thrown against my garage door. The customer service team, unfortunately, provided no immediate solution to address this issue. Despite this setback, I remain hopeful that Casper will take the necessary steps to improve their delivery services and ensure that other customers do not encounter similar problems. I am eager to see if their customer service can assist in resolving my concerns so that I can ultimately enjoy the product I purchased. I am still giving Casper the benefit of the doubt, as I believe in their commitment to providing quality products and services. However, I sincerely hope that they will address delivery issues to prevent other customers from experiencing the same disappointment.

Absolute joke

My experience with Casper has been nothing short of a nightmare. After eagerly ordering a bed frame online, I was devastated to find that the delivered product had a defective leg. The frustration only grew as I reached out to their customer service, only to receive empty promises and no resolution in return. Iram, the supposed "CX Specialist," became a recurring name in my inbox, each email bearing the same disappointing message – no updates, no solutions. As a result, I was left with nothing but a pile of metal that served as a painful reminder of my wasted investment. For over a month, I had no choice but to endure sleeping on the floor, a far cry from the comfort I had anticipated with my new purchase. Determined to be heard, I took to Casper's Instagram profile to air my grievances. While a response urging me to send a direct message for investigation did come through, I couldn't help but feel skeptical about the likelihood of any progress. Frustrated and fed up with the lack of accountability, I had no choice but to consider legal action. The prospect of small claims court loomed ahead as I sought to reclaim the $800 that Casper had essentially taken from me under false pretenses. My encounter with Casper has been nothing short of a profoundly disappointing ordeal, and I urge others to steer clear of placing their trust in this company. The utter lack of support, accountability, and respect for customers' hard-earned money is a clear indication of the company's priorities. My hope is that my ordeal serves as a cautionary tale, sparing others from enduring the same exasperating experience.