Users Voice for Cassart

7% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
91% users rated Excellent
Pie Chart Review Representation for Cassart
Cassart Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Cassart Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 17 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 2.4 4.8 5 4.5 1
Oct 2022 5 2.6 4.2 1 4.7 1
Nov 2022 4 4 3.9 5 4.2 1
Dec 2022 5 5 5 2 5 5
Mar 2023 4.6 2.6 3.1 5 3.3 1
Line Chart for Rating of peer stores

cassart.co.uk

pharmapacks.com

jomashop.com

amiclubwear.com

patpat.com

gearbest.com

Detailed Cassart Review by

Introduction

Cass Art is a popular online art supply store that offers a wide range of products for artists, designers, and hobbyists. Established in the UK in 1984, Cass Art has now expanded its operations to several other countries, including France, Germany, and the United States. The website is easy to navigate and has an extensive selection of art materials, ranging from paint and canvas to brushes and markers.

Pros and Cons

Pros:
  • Large selection of high-quality art supplies
  • Competitive pricing
  • Fast delivery and efficient customer service
  • Regular promotions and discounts
Cons:
  • Shipping costs can be high for bulky items
  • Some products may not be available for international delivery

User Experience

Cass Art's website is user-friendly and easy to navigate, with clear product descriptions, images, and pricing information. The search function is efficient, and the product categories are well-organized, making it easy to find what you are looking for. The website also allows users to create wishlists, save items for later, and write product reviews.

Pricing and Value for Money

Cass Art offers competitive pricing for most of its products, making it an excellent option for budget-conscious artists. The website also offers regular promotions and discounts, giving customers the chance to save even more money.

Alternatives

There are several other online art supply stores that offer similar products to Cass Art, including Blick Art Materials, Art Supply Warehouse, and Jerry's Artarama. However, Cass Art's competitive pricing, wide selection of products, and efficient customer service make it stand out from the competition.

Customer Service

Cass Art's customer service is efficient and responsive. The website has a dedicated customer service page that provides contact information, including email, phone, and live chat support. The staff is knowledgeable and helpful, providing prompt and professional assistance to customers.

Product Quality and Selection

Cass Art offers a wide selection of high-quality art supplies from reputable brands, making it a popular choice for artists, designers, and hobbyists. The website also provides detailed product descriptions, images, and videos, making it easy for customers to make informed decisions.

Website Usability

The Cass Art website is user-friendly and easy to navigate, with clear product categories and search functions. The website is well-designed and visually appealing, providing an efficient and enjoyable shopping experience.

Returns and Exchanges

Cass Art offers a hassle-free returns and exchange policy, allowing customers to return or exchange items within 30 days of receipt. The website provides clear instructions on how to return items, and the customer service staff is efficient and responsive in handling such requests.

Promotions and Discounts

Cass Art regularly offers promotions and discounts on its products, giving customers the chance to save money on their purchases. The website also offers a loyalty program, which rewards customers with points that can be redeemed for discounts and other benefits.

Reputation

Cass Art has a reputation for providing high-quality art supplies at competitive prices, with efficient customer service and fast delivery times. The website has a 4.8-star rating on Trustpilot, with many customers praising the website's product selection and customer service.

Payment Options

Cass Art offers several payment options, including credit and debit cards, PayPal, and Klarna. The website uses advanced encryption technology to ensure that sensitive information is kept safe and secure.

Loyalty Programs

Cass Art offers a loyalty program called Cass Art Club, which rewards customers with points that can be redeemed for discounts, exclusive offers, and other benefits. Customers can earn points by purchasing products, writing product reviews, and participating in online activities.

Customer Reviews

Cass Art's website provides customer reviews for many of its products, giving customers insight into the quality and performance of the items they are considering purchasing. The reviews are honest and objective, providing valuable feedback to other customers.

Community Involvement

Cass Art is actively involved in the arts community, sponsoring events and exhibitions, and providing support to artists and art organizations. The website provides information on upcoming events and exhibitions, as well as resources for artists and designers.

Shipping and Costs

Cass Art offers fast and efficient shipping, with most orders dispatched within 24 hours. Shipping costs vary depending on the size and weight of the items ordered, as well as the customer's location. The website provides detailed information on shipping costs and delivery times for each product.

Cassart Recent User Reviews

User Rating

5 stars

72

👤

Reviewer Name: Customer

Review Submission Date: 2022-12-06

Review Title: An excellent range of quality products…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: An excellent range of quality products online. Also it's good to be able to visit one of the Cass Art shops.

👤

Reviewer Name: Sonia Brown

Review Submission Date: 2022-12-06

Review Title: I can always find the right product for…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I can always find the right product for my needs and at the right price too!

👤

Reviewer Name: Jan Crosthwaite

Review Submission Date: 2022-12-05

Review Title: Great service and reasonable prices
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Order came quickly and was very reasonably priced. Great value especially with the Black Friday extra discount. My granddaughter is going to love her new Posca pen set. She already has a smaller set which she loves using.

👤

Reviewer Name: Mr Gluggg

Review Submission Date: 2022-12-04

Review Title: Cass and Golden
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Price reasonable. Postage reasonable. Speedy delivery. Thanks.

👤

Reviewer Name: MS KATHARINE LANGLEY

Review Submission Date: 2022-12-04

Review Title: In store experience is excellent
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: In store experience is excellent - staff are knowledgeable and products well displayed/priced.Online, Cass has updated site recently and it is easier to find products. But still problems re buying in bulk necessary for canvas deals and often delivery takes too long. Sometimes easier to go to Glasgow or Edinburgh.....

👤

Reviewer Name: Chloe

Review Submission Date: 2022-12-03

Review Title: Good company, good value and care with delivery.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great company, care went in to my packaging. Easy to manoeuvre website and products. Good descriptions. Good newsletters with sales and free access to news/offers (eg events in store or online workshops). Really impressed with products I received, really good in store clerks also.

👤

Reviewer Name: Barneys Dad

Review Submission Date: 2022-12-03

Review Title: Good service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: A company that has learnt the art of friendly service in person and on-line. Good product range and good prices. Fast delivery too.

👤

Reviewer Name: Susan South Wales

Review Submission Date: 2022-12-03

Review Title: Great website
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great website. No problems whatsoever in ordering and delivery. Excellent choice of items. Good prices. Items packaged well using environmentally friendly materials. Always a good thing. Would recommend.

👤

Reviewer Name: Suzy

Review Submission Date: 2022-12-02

Review Title: Fast delivery of a hard to find item
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They had an unusual sized XL canvas in stock. It was the only place we found this size. Ordered on a Friday at 2pm, arrived Monday at 1.30pm. Great service. Very happy with the price, product and delivery time.

👤

Reviewer Name: Carolyn Fallek

Review Submission Date: 2022-12-02

Review Title: Good quality at a good price.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Their own products are good quality at a good price. The delivery was well wrapped, without being over packaged.