Users Voice for Catch

36% users rated Terrible
4% users rated Poor
1% users rated Average
3% users rated Very Good
55% users rated Excellent
Pie Chart Review Representation for Catch
Catch Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4 4.8 3.4 2.4 3.7 2.2
Oct 2022 3.4 4.2 1.7 2.6 2.5 1.4
Nov 2022 2.9 3.9 5 4 3 1.1
Dec 2022 5 5 1.9 5 5 5
Mar 2023 2.8 3.1 5 2.6 1.8 1.3
Line Chart for Rating of peer stores

catch.com.au

jomashop.com

tradeinn.com

pharmapacks.com

rakuten.com

dhgate.com

Detailed Catch Review by

Introduction

Catch.com.au is an online shopping platform that offers a vast selection of products at competitive prices. It boasts of being Australia's leading online marketplace that offers a wide range of products from fashion, beauty, electronics, groceries, toys, and more. With over 3 million customers and 50,000 products in its inventory, Catch.com.au has become the go-to destination for many Australians for their shopping needs.

Pros and Cons

Pros:
  • Offers a wide range of products at competitive prices
  • Easy to navigate website with a user-friendly interface
  • Provides multiple payment options, including PayPal, credit/debit card, zipPay, and Afterpay
  • Free shipping is available for some products
Cons:
  • Shipping times can be slow compared to other online retailers
  • No physical store locations in Australia
  • Some customers have reported receiving damaged or defective products

User Experience

Catch.com.au offers a smooth and seamless user experience to its customers. Its website is clean and minimal, with easy navigation and categorization of products. The search function is robust, and customers can filter products by brand, price, category, and more. Catch.com.au also offers a mobile app that has all the features of the website, which allows customers to shop on-the-go.

Pricing and Value for Money

Catch.com.au offers competitive prices for its products and often has flash sales and promotions. The website also has a Deals section, which offers products at discounted prices. Customers can sign up for a Club Catch membership for $6.50 per month or $69 per year, which provides benefits like free shipping and early access to sales.

Alternatives

There are several online retailers in Australia that offer similar products to Catch.com.au, such as Kogan, Amazon Australia, and eBay. Each of these retailers has its strengths and weaknesses, and customers should compare prices, products, and features before making a purchase.

Customer Service

Catch.com.au offers excellent customer service, with a dedicated support team available via email or phone. Customers can also reach out to the team through the website's Live Chat feature. Catch.com.au has a comprehensive FAQ section, which covers topics like orders and shipping, refunds and exchanges, and payments.

Product Quality and Selection

Catch.com.au offers a vast selection of products from popular brands like Nike, Samsung, and Apple, as well as smaller niche brands. While some customers have reported receiving damaged or defective products, Catch.com.au has a comprehensive returns and refunds policy. Customers should read product reviews and check the product description before making a purchase.

Website Usability

Catch.com.au's website is easy to use and navigate, with clear menus and categories. The search function is robust, and customers can filter products by various criteria. The website's design is modern and minimal and is optimized for mobile devices.

Returns and Exchanges

Catch.com.au has a comprehensive returns and refunds policy. If a customer receives a damaged or defective product, they can request a return within 14 days of delivery. The website provides a pre-paid label for returns, and once the product is received and assessed, a refund or exchange is processed.

Promotions and Discounts

Catch.com.au often runs flash sales and promotions, and customers can sign up for the website's newsletter to stay informed of these deals. The website also has a Deals section, where customers can find products at discounted prices.

Reputation

Catch.com.au has a good reputation in Australia as a reliable and trustworthy online retailer. The website has a Trustpilot rating of 4.1 out of 5, with many positive reviews from satisfied customers.

Payment Options

Catch.com.au provides multiple payment options, including PayPal, credit/debit card, zipPay, and Afterpay. Customers can choose the payment method that works best for them.

Loyalty Programs

Catch.com.au offers a Club Catch membership for $6.50 per month or $69 per year, which provides benefits like free shipping and early access to sales. Customers who frequently shop on the website can save money by signing up for this program.

Customer Reviews

Catch.com.au has a review system in place, where customers can rate and review products they have purchased. These reviews provide valuable feedback for potential customers.

Community Involvement

Catch.com.au does not have any specific community involvement programs. However, the website has a blog section, where it publishes articles on various topics like lifestyle, health, and technology.

Shipping and Costs

Shipping costs vary depending on the product and location. Free shipping is available for some products, and Club Catch members receive free shipping on eligible products. Shipping times can be slow compared to other online retailers.

Catch Recent User Reviews

User Rating

5 stars

32

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Reviewer Name: Ann Turner

Review Submission Date: 2022-12-06

Review Title: I received my air fryer on 18 November…
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Review Description: I received my air fryer on 18 November and it was fau,ty. I contacted their service Ayonz same day no reply. I contacted Catch on 22, 25, 28, and 3/12 still no action despite promises of next 48 hours next 24 hours definitely Monday. I am seriously annoyed. With the service. Just in case Catchdoes look at this my RMA 9998012271482. Worst service I have ever encountered.

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Reviewer Name: Shaz and Binnsy

Review Submission Date: 2022-12-04

Review Title: Miss leading advertising on their site
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Review Description: Miss leading advertising on their site. States item will leave warehouse in two days !! Their warehouse is local to me in Victoria. Apparently my order has been leaving the warehouse for about a week. Its not until you look further into the product you purchased that you realise its more than likely coming from China and is weeks away. Be more honest with your customers, last time for me.

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Reviewer Name: Jodie Gort

Review Submission Date: 2022-12-04

Review Title: catch
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Review Description: quick delivery and easy to deal with, exactly what I ordered

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Reviewer Name: cil portacio giron

Review Submission Date: 2022-12-03

Review Title: I ordered cover for pets/dogs Navy Medium on 17 November 2022
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Review Description: I ordered pet cover on 17 November. I tracked the item which showed received by Australia Post 29 November indicating It is on it’s way. Until now 3 December 2022, I have not received the items

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Reviewer Name: Dory Nemo

Review Submission Date: 2022-11-30

Review Title: Easy to find what your shopping for…
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Review Description: Easy to find what your shopping for things you put in your basket easy to pay for great pic’s of items

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Reviewer Name: Alexander Jenkins

Review Submission Date: 2022-11-26

Review Title: Expected delivery 2023
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Review Description: I placed an order today (26.11.22) for two items which both showed as in stock and ships within 2-3 business days. However the email confirmation came in showing the expected delivery was 11th Feb 2023! I'm hoping this is just a technical glitch as I paid extra for express delivery

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Reviewer Name: Tracy Cooper

Review Submission Date: 2022-11-22

Review Title: 180ml Ultrasonic Humidifier Aroma Diffuser Essential oil Air purifier Aromatherapy treatments Flame Light effect Black
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Review Description: I placed my order on the 17th of November 2022 and it arrived today 22nd of November and it was fast and the packaging was great as well This is a Christmas present for someone and l am thinking of buying another one for myself as well Thanks Tracy Richards

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Reviewer Name: Paul Gyulavary

Review Submission Date: 2022-11-20

Review Title: Feedback requests are sent after every…
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Review Description: Feedback requests are sent after every order. I blocked notifications on my iPhone. But they pop up on line. Isn't it annoying for other customers?? I am time poor. Cannot opt out. I never asked to be opted in !!!

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Reviewer Name: Wendy Barker

Review Submission Date: 2022-11-18

Review Title: THE FIRST ORDER WAS SEAMLESS
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Review Description: THE FIRST ORDER WAS SEAMLESS! QUICK AND AS PER DESCRIPTION! HOWEVER, I NEED TO REORDER AND I NEED SOMEONE TO REPLY TO MY MESSAGES TIOI THE SELLER AS I CAN'T FIND THE ITEM ON CATCH NOW.WENDY BARKER0243479728

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Reviewer Name: qamar hani

Review Submission Date: 2022-11-12

Review Title: One of the worst experiences
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Review Description: One of the worst experiences, I have placed an order 10 days ago, the order was cancelled, I haven’t received an email of cancellation nor refund, frustrating customer service .

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